Radisson Blu Scandinavia Hotel Boulevard 70 … · Radisson Blu Scandinavia Hotel Amager Boulevard...

Nordic

Shared

Services &

Outsourcing

conferenceInvitation

15-16 November 2016

Linking Global BusinessServices and disruptive forces to challenge the status quo

Date and Venue15-16 November 2016Radisson Blu Scandinavia HotelAmager Boulevard 702300 Copenhagen S

RegistrationRegister today at: copenhagen.gbsroadmap.com

Or contact us at:

Trine Hopkins at KPMG on +45 52 15 00 03 or email: [email protected]

The event is free of charge.

The Global Business Services Roadmap 2015 was an integrated platform thatbrought forth the best of enterprise business services to drive efficiency

and business outcomes. We view this as a unique industry initiative to participate and talk about new outsourcing paradigms.

- Keshav R. Murugesh, Group CEO WNS Global Services& Chairman, NASSCOM BPM Council, India“ “

Nordic

Shared

Services &

Outsourcing


15-16 November 2016


© 2016 KPMG P/S, a Danish limited liability partnership and a memberfirm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Allrights reserved. Printed in Denmark.

The KPMG name and logo are registered trademarks or trademarks ofKPMG International.



Or contact us at:

Trine Hopkins at KPMG on +45 52 15 00 03 or email:[email protected]





Nordic

Shared

Services &

Outsourcing

conference Invitation

15-16 November 2016

Linking Global Business Services and disruptive forces to challenge the status quo

Date and Venue15 -16 November 2016Radisson Blu Scandinavia HotelAmager Boulevard 702300 Copenhagen S

Registrationcopenhagen.gbsroadmap.com

Or contact us at:






Nordic

Shared

Services &

Outsourcing


15-16 November 2016


© 2016 KPMG P/S, a Danish limited liability partnership and a memberfirm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Allrights reserved. Printed in Denmark.

The KPMG name and logo are registered trademarks or trademarks ofKPMG International.



Or contact us at:






GBSR O A D M A P

© 2016 KPMG P/S, a Danish limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. Printed in Denmark.

The KPMG name and logo are registered trademarks or trademarks of KPMG International.

IntroductionThis 1 ½-day conference provides an interactive environment to help you identify and achieve the biggest improvements on your roadmap towards best-in-class delivery within outsourcing and shared services.

This event aims to offer you practical solutions to your biggest challenges in developing a global business services (GBS) model within your organisation, covering all elements of shared services, outsourcing and the move towards integrated back office delivery. Whether you are planning and launching a shared service, creating your first-generation outsourcing partnership, or looking at a holistic GBS model, you will gain deep knowledge and sound advice based on the experience of industry experts. Through a programme with leading international speakers, interactive breakout sessions, peer dialogue and meaningful case studies you will learn how to achieve the biggest improvements on your roadmap towards best-in-class service delivery within your support service.

We hope to see you at the conference.

Best regards,

Thomas Hofman-Bang Bo Johansen Joakim AbeleenCEO & Senior Partner Partner, Advisory Director, Advisory

Speakers Svend Ottesen, VP, Shared Services, Vestas Wind Systems Morten Mosegaard Christensen, Executive VP, Head of Group Finance,

Danske Bank Frank Olesen, Executive VP, Operations, KMD Ton Nolet, Head of Business Services, Ahold Niclas Sjöswärd, Chief Group Operations Officer, Getinge Salvatore Russo, Head of Strategy and Engagement, Vodafone Gavin Whyte, Head of Group Finance Processing, SEB Marcus Brånfelt, CIO, Billerudkorsnäs Gary Critchley, Head of Enterprise Shared Services, National Grid Liv Brevik, Head of ACC Forum, Norsk Hydro

The event is for CFOs, CIOs, Heads of Shared Services, Outsourcing and GBS Strategy, Finance/IT Directors, Controllers, SVPs, VP level professionals driving business services forward.

Who is this for?

Day 1 - Focus on Process and Business Transformation09:00-10:00 Registration and welcome reception.

10:00-10:30 Introductory overview and welcome – KPMG perspective.

10:30-11:15 First Plenary session – Building a Global Customer Experience Operating Model - The customer is the Number One Stakeholder in the GBS World. Innovative ways to boost and stabilise customer experience in a fast growing Service business, while leveraging on the digital evolution.

11:15-11:45 Second Plenary Session – Innovation, Disruption and GBS – The GBS organisation of 2020 will look different from today due to implementation of innovative technologies and overall disruption in the corporate sector.

11:45-12:30 Third Plenary Session – The journey from captive to outsourced – how to make it work. Explore new ways of working with service providers to leverage their expanded set of services and automated delivery models.

12:30-13:30 LUNCH13:30-14:45 Roundtable Track 1

Topic: Achieving functional and geographic scale – Linking and incorporating front office customer driven services.

Roundtable Track 2Topic – move towards outcome based pricing/commercial alignment and a collaborative drive for efficiency.

14:45-15:00 COFFEE BREAK

15:00-16:15 Roundtable Track 1Topic: Service provider trends and round table.

Roundtable Track 2Topic: Extending the scope of GBS beyond the traditional back office functions – into sales and support processes.Remodelling the operational model and what works and doesn't work in different organisations


16:30-17:15 Fourth Plenary Session - Financial Benefits of GBS beyond transactional cost savings. The transition from backstage to on-stage as shared services becomes a strategic partner and unlocks competitive edge.

17:15-17:30 Day 1 wrap up and day 2 preview

Day 2 - Focus on the future - What is around the corner

08:00-08:30 Welcome Reception.

08:30-09:00 Review of Nordic Pulse – Deep dive into KPMG's annual survey of service providers and enterprise users across GBS and new technology deployment. Uptake of new operating models will be explored in detail through the research.

09:00-09:30 Case studies – New developments in Excellence Process Automation.

09:30-10:15


11:15-12:15 "Show stoppers or accelerators – What are leaders doing – Security, Mobile, Social, Cloud – how are these driving digital transformation and a new GBS delivery model.

12:15-13:00 Decision to outsource, link between outsource and insource, how to make it work with multiple providers.

10:30-11:15 Roundtable – Robotics and Cognitive Computing Case Studies – Short term success and expected long term benefits both for GBS and the enterprise as a whole.

KPMG perspective of Digital labour - Uptake and transformative impact of new technologies like RPA and Cognitive Computing for back and middle office service delivery. The journey and benefits.

13:00-14:00 LUNCH

17:30-20:00 NETWORKING, DRINKS AND CANAPES

IntroductionThis 1 ½-day conference provides an interactive environment to help you identify and achieve the biggest improvements on your roadmap towards best-in-class delivery within outsourcing and shared services.

This event aims to offer you practical solutions to your biggest challenges in developing a global business services (GBS) model within your organisation, covering all elements of shared services, outsourcing and the move towards integrated back office delivery. Whether you are planning and launching a shared service, creating your first-generation outsourcing partnership, or looking at a holistic GBS model, you will gain deep knowledge and sound advice based on the experience of industry experts. Through a programme with leading international speakers, interactive breakout sessions, peer dialogue and meaningful case studies you will learn how to achieve the biggest improvements on your roadmap towards best-in-class service delivery within your support service.

We hope to see you at the conference.

Best regards,

Thomas Hofman-Bang Bo Johansen Joakim AbeleenCEO & Senior Partner Partner, Advisory Director, Advisory

Speakers Svend Ottesen, VP, Shared Services, Vestas Wind Systems Morten Mosegaard Christensen, Executive VP, Head of Group Finance,

Danske Bank Frank Olesen, Executive VP, Operations, KMD Ton Nolet, Head of Business Services, Ahold Niclas Sjöswärd, Chief Group Operations Officer, Getinge Salvatore Russo, Head of Strategy and Engagement, Vodafone Gavin Whyte, Head of Group Finance Processing, SEB Marcus Brånfelt, CIO, Billerudkorsnäs Gary Critchley, Head of Enterprise Shared Services, National Grid Liv Brevik, Head of ACC Forum, Norsk Hydro

The event is for CFOs, CIOs, Heads of Shared Services, Outsourcing and GBS Strategy, Finance/IT Directors, Controllers, SVPs, VP level professionals driving business services forward.

Who is this for?

Day 1 - Focus on Process and Business Transformation09:00-10:00 Registration and welcome reception.

10:00-10:30 Introductory overview and welcome – KPMG perspective.

10:30-11:15 First Plenary session – Building a Global Customer Experience Operating Model - The customer is the Number One Stakeholder in the GBS World. Innovative ways to boost and stabilise customer experience in a fast growing Service business, while leveraging on the digital evolution.

11:15-11:45 Second Plenary Session – Innovation, Disruption and GBS – The GBS organisation of 2020 will look different from today due to implementation of innovative technologies and overall disruption in the corporate sector.

11:45-12:30 Third Plenary Session – The journey from captive to outsourced – how to make it work. Explore new ways of working with service providers to leverage their expanded set of services and automated delivery models.

12:30-13:30 LUNCH13:30-14:45 Roundtable Track 1

Topic: Achieving functional and geographic scale – Linking and incorporating front office customer driven services.

Roundtable Track 2Topic – move towards outcome based pricing/commercial alignment and a collaborative drive for efficiency.


15:00-16:15 Roundtable Track 1Topic: Service provider trends and round table.

Roundtable Track 2Topic: Extending the scope of GBS beyond the traditional back office functions – into sales and support processes.Remodelling the operational model and what works and doesn't work in different organisations


16:30-17:15 Fourth Plenary Session - Financial Benefits of GBS beyond transactional cost savings. The transition from backstage to on-stage as shared services becomes a strategic partner and unlocks competitive edge.

17:15-17:30 Day 1 wrap up and day 2 preview

Day 2 - Focus on the future - What is around the corner

08:00-08:30 Welcome Reception.

08:30-09:00 Review of Nordic Pulse – Deep dive into KPMG's annual survey of service providers and enterprise users across GBS and new technology deployment. Uptake of new operating models will be explored in detail through the research.

09:00-09:30 Case studies – New developments in Excellence Process Automation.

09:30-10:15


11:15-12:15 "Show stoppers or accelerators – What are leaders doing – Security, Mobile, Social, Cloud – how are these driving digital transformation and a new GBS delivery model.

12:15-13:00 Decision to outsource, link between outsource and insource, how to make it work with multiple providers.

10:30-11:15 Roundtable – Robotics and Cognitive Computing Case Studies – Short term success and expected long term benefits both for GBS and the enterprise as a whole.

KPMG perspective of Digital labour - Uptake and transformative impact of new technologies like RPA and Cognitive Computing for back and middle office service delivery. The journey and benefits.

13:00-14:00 LUNCH

17:30-20:00 NETWORKING, DRINKS AND CANAPES

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