Radical Strategies for Creating

an Authentic Servant

Leadership Culture

2017 TMHRA Annual Conference

Austin, TX

May, 2017

It’s May… How are those “Resolutions” holding up???

Behaviors that hinder…

Behaviors that support…

That Thing You’re Working On…

Your success in creating, nurturing,

and protecting

the kind of behavior

you desire

Your success in

creating, nurturing, and protecting

the kind of behavior

you desire

is largely dependent

upon the extent to which

you create

Your success in

creating, nurturing, and protecting

the kind of behavior

you desire

is largely dependent

upon the extent to which

you create

aligned systems that

reinforce the desired behavior

Aligned Systems

Getting more exercise…

Eating better…

Read more…

Increase quality time with family…

that reinforce the desired behavior

Your success in

creating, nurturing, and protecting

the kind of behavior

you desire

is largely dependent

upon the extent to which

you create

aligned systems that

reinforce the desired behavior

and consistently adhere to them.

Magic ingredient to

consistency is…

Radical

Strategies for

Creating an

Authentic

Servant

Leadership

Culture

What is true for

individual

behaviors…

…can be true for

organizational

systems.

Your success in

creating, nurturing, and

protecting

the kind of

CULTURE

you desire

is largely dependent

on how well you

create aligned systems

that reinforce the

desired collective behaviors

and consistently adhere to them.

is largely dependent

on how well you

create aligned systems

that reinforce the

desired collective behaviors

and consistently adhere to them.

is largely dependent

on how well you

create aligned systems

that reinforce the

desired collective behaviors

and consistently adhere to them.

is largely dependent

on how well you

create aligned systems

that reinforce the

desired collective behaviors

and consistently adhere to them.

Creating Culture

Creating Culture

In other words, great

culture can

overcome bad

strategy,

but great strategy

can never overcome

lousy culture.

Creating Culture

In other words, great

culture can

overcome bad

strategy,

but great strategy

can never overcome

lousy culture.

Create aligned systems

Reinforce desired behaviors

Apply consistently

(rinse and repeat!)

Creating Culture

Recruit

Assess

Develop

Innovative

Collaborative

Authentic

Leaders

Why RADICAL?

Original Latin Radicallis –

means back to the roots

Current vernacular means

out on the very leading

edge

Why RADICAL?

RADICAL captures the

constructive leadership tension

between:

valuing the roots of healthy

relationships

while simultaneously

valuing being out on the very leading

edge of change.

Why RADICAL? Like a guitar string… if you give in to one

extreme or the other (no tension or too much

tension)

you get no music

Recruiting, Assessing,

and Developing

are the specific strategies involved

in both culture creation and

succession planning.

Innovative,

Collaborative, and

Authentic

are the characteristics of

the type of

Leaders

who will thrive in our

changing world.

Servant Leadership

provides the right

value system and

culture to create and

manage the

constructive tension

between healthy

relationships and

leading edge, innovative

thinking that will thrive

in a changing world.

Greenleaf’s 1970 Essay “The Servant as Leader”

The best test, and difficult to administer, is: Do those served grow as persons?

Greenleaf’s 1970 Essay “The Servant as Leader”

The best test, and difficult to administer, is: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?

Greenleaf’s 1970 Essay “The Servant as Leader”

The best test, and difficult to administer, is: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society; will they benefit, or, at least, not be further deprived?

Your “Best Test”

How do the people in your organization… Grow as persons?

Become healthier, wiser, freer, more autonomous, more likely themselves to become servants?

What is the effect on the least privileged in your community?

How do they benefit, or, at least, not be further deprived?

What does Servant Leadership Look

Like?

Listening

Empathy

Healing

Nurturing the Spirit

Building Community

Awareness

Foresight

Conceptualization

Persuasion

Calling

Stewardship

Committed to the Growth of

People

Servant Leadership Within Your World

Nurturing Healthy and

Trusting Relationships

Leading Innovative

Change into the Future

Nurturing Healthy and

Trusting Relationships

Listening

Empathy

Healing

Nurturing the Spirit

Building Community

Leading Innovative

Change into the Future

Awareness

Foresight

Conceptualization

Persuasion

Calling

Stewardship

Committed to the

Growth of People Committed to the

Growth of People

Servant Leadership Within Your World

1. Treat everyone with dignity and respect in every

interaction.

2. Select team members who strive for professional

excellence in every responsibility.

3. Prepare for the future by developing and empowering

leaders at every level.

4. Prepare people before you promote them.

5. Seek continuous improvement personally and

operationally.

6. Make integrity matter most in every circumstance.

7. Remember that it is not about now…it is not just me…

and it never is.

Creating a Servant Leadership Culture

Unifying Principles in a Servant Leadership

Culture

1. Treat everyone with dignity and respect in every

interaction.

2. Select team members who strive for professional

excellence in every responsibility.

3. Prepare for the future by developing and empowering

leaders at every level.

4. Prepare people before you promote them.

5. Seek continuous improvement personally and

operationally.

6. Make integrity matter most in every circumstance.

7. Remember that it is not about now…it is not just me…

and it never is.

Form a Thread Winding

Through All Training,

Policies, and Systems

REINFORCING

SYSTEMS

(to make it real

& consistent!)

ALIGNING

AND

Key Systems Must Be Aligned

Brand and Reputation Management

Recruitment and Selection of Employees

New Employee Onboarding

Developing Your People

Performance Coaching Processes

Promotion/Recognition Processes

Instilling Organizational Culture

Your success in

creating, nurturing, and

protecting

the kind of

CULTURE

you desire

is largely dependent

on how well you

create aligned systems

that reinforce the

desired collective behaviors

and consistently adhere to them.

Transformational Accelerators

The extent to which…

• the organization trusts that top executives are

truly committed to their stated values and are

emotionally engaged in leading the effort.

• leaders have been selected who have high

credibility as the kind of leader who could actually

pull this off.

• the effort is viewed as long-term rather than one

more Management by BS flavor of the month.

Transformational Accelerators

The extent to which…

• resources are devoted to communication and

training at every level of the organization.

• employees understand what is changing, where

this is headed, and why it is necessary.

• a game plan is implemented which has

measurable and visible markers of progress, but

which is not so rapid as to induce anxiety.

Transformational Accelerators

The extent to which…

• middle management buys in by walking the talk.

• executives are willing to change current

operating systems, eliminate mixed messages,

and align systems with the desired values and

culture.

STRATEG

IC G

OVERN

MEN

T R

ESO

URCES

Keep in touch!

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