Raddon Chart of the Day March 22, 2012
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Transcript of Raddon Chart of the Day March 22, 2012
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayMarch 22, 2012
Three Out of Ten Households Strongly Agree That They Get More Personalized
Service at Smaller Institutions
Strongly Agree
(4) (3) (2) Strongly Disagree
No Response0%
5%
10%
15%
20%
25%
30%
35%31%
26%28%
6%4% 5%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayMarch 20, 2012
Only One Out of Ten Households Strongly Agree that Big Institutions are Better for Checking
Because of their Branches and ATMs
Strongly Agree
(4) (3) (2) Strongly Disagree
No Response0%
5%
10%
15%
20%
25%
30%
35%
10%
18%
31%
16%19%
6%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayMarch 15, 2012
One-Fifth of All Households Strongly Agree that Smaller Institutions Have Online Technology as Good as Big Institutions
Strongly Agree
(4) (3) (2) Strongly Disagree
No Response0%
5%
10%
15%
20%
25%
30%
35%
40%
23% 24%
34%
10%
4%6%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayMarch 13, 2012
One-Fifth of All Households Strongly Agree that it Would be Difficult For Them to Move
Their Checking Account to a New Bank
Strongly Agree
(4) (3) (2) Strongly Disagree
No Response0%
5%
10%
15%
20%
25%
30%
24%
18%
21%
13%
20%
4%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayMarch 8, 2012
One-Third of All Households Strongly Agree that the Big Bank Bailouts Make Them
Less Likely to Use One of the “Big Banks”
Strongly Agree
(4) (3) (2) Strongly Disagree
No Response0%
5%
10%
15%
20%
25%
30%
35%
40%35%
17%
30%
7% 6%4%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayMarch 6, 2012
Top Five Reasons Why Consumers Have Closed a Checking Account in the Last 12 Months
Mistakes on Account
Institution Eliminated/Stopped Offering Free Checking
Difficulty Resolving Problems with Account
Poor Service
Fees on Account Changed
0% 5% 10% 15% 20% 25% 30%
20%
22%
23%
24%
28%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayMarch 1, 2012
Consumers That Have Closed a CheckingAccount in the Last 12 Months
9%
91%
Closed an Account in the Last 12 MonthsHave Not Closed an Account in the Last 12 Months
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayFebruary 28, 2012
Number of Checking Accounts Owned by a Household
One Two Three or More0%
10%
20%
30%
40%
50%
60%53%
32%
15%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayFebruary 23, 2012
Consumers That Have Ever Clicked on Any Company’s Advertising/Promotions/Special
Offers On A Social Networking Website
13%
87%
Have Clicked on an AdHave Not Clicked on an Ad
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayFebruary 21, 2012
Consumers That Have Ever “Logged On” or Visited A Social Networking Website
Any Socia
l Netw
orking W
ebsite
Face
book
Linke
d In
Classm
ates
MyS
pace
Other
0%
10%
20%
30%
40%
50%
60%
70%58%
54%
17%10% 9% 8%
3%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayFebruary 16, 2012
Consumers That Have a Data PlanFor Their Mobile Devices
34%
66%
Have a Data PlanDo Not Have a Data Plan
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayFebruary 14, 2012
Consumers Use of a Personal FinancialManagement Software Program
13%
85%
2%
Use PFM Software ProgramDo Not Use PFM Software ProgramDo Not Know
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayFebruary 9, 2012
Online Services Consumers Currently Use
Text Dir. Dep. Alert
Text Fraud Alert
Text Balance Alert
E-Mail Dir. Dep. Alert
E-Mail Balance Alert
E-Mail Fraud Alert
PtoP Payment
Order Checks
Check Imaging
E-Statements
0% 5% 10% 15% 20% 25% 30% 35% 40%
3%
3%
5%
9%
14%
15%
27%
27%
34%
38%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayFebruary 7, 2012
Financial Activities Consumers Have Performed While Online in the Past Two Years
Opened a CD
Opened a Checking Account
Opened a Loan
Shopped for a CD
Shopped for a Checking Account
Opened a Savings Account
Shopped for a Savings Account
Applied for a Loan
Shopped for a Loan
0% 2% 4% 6% 8% 10% 12% 14%
3%
5%
5%
6%
6%
7%
7%
10%
13%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayFebruary 1, 2012
Value Consumers Place on a Debit Card Courtesy Pay Service
Extremely Valuable Somewhat Valuable Not Very Valuable Not at All Valuable0%
5%
10%
15%
20%
25%
30%
35%
27%
30%
13%
31%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayJanuary 19, 2012
Acceptable Changes For Future Debit Card Use
Do Not Use a Debit Card
None of the Above – Would Look for Another Provider without Charges
None of the Above – Would Stop Using My Debit Card
Purchase Limit of $50 per Use
Yearly Fee
Monthly Charge
Purchase Limit of $100 per Use
Small Fee Charged per Each Use
0% 10% 20% 30% 40% 50%
31%
47%
32%
1%
1%
2%
2%
4%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayJanuary 17, 2012
Consumers’ That Have Had a Debit CardPurchase Denied In the Last Six Months
4%
96%
Have Had a Debit Card Purchase Denied
Have Not Had a Debit Card Purchase Denied
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayJanuary 12, 2012
Consumers’ Likelihood to Usea Smart ATM to Deposit Funds
Extremely Likely Very Likely Somewhat Likely
Not Very Likely Not at All Likely 0%
5%
10%
15%
20%
25%
30%
15%
11%
25% 24% 25%
Total
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayJanuary 10, 2012
Reasons Why Consumers Will NotUse an ATM to Deposit Funds
There Are No ATMs Convenient for Me to Use
I Don’t Trust ATMs – I Worry about Mistakes
No Need – I Don’t Get Any Non-Payroll Checks
I Never Use ATMs
I Prefer Dealing Directly with a Teller When Depositing Funds
0% 10% 20% 30% 40% 50% 60% 70%
4%
15%
21%
23%
58%
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayJanuary 6, 2012
Consumers That Have Deposited Funds Into an ATM
33%67%
Have Deposited Funds into an ATM Have Not Deposited Funds into an ATM
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.
www.raddon.com | 800.827.3500
Source: Raddon Financial Group, National Consumer Research – Fall 2011
Raddon Chart of the DayJanuary 4, 2012
Consumers Remote Deposit Capture Use andLikelihood to Use Such a Service
Currently Use Extremely Likely
Very Likely Somewhat Likely
Not Very Likely
Not at All Likely
0%
5%
10%
15%
20%
25%
30%
35%
40%
4%6%
8%
17%
28%
37%