RACKSPACE MANAGED SECURITY… · In order to develop and manage our Rackspace Managed Security ....

RACKSPACE MANAGED SECURITYWorld-Class Leadership and Expertise

In today’s security landscape, an effective security strategy begins with having the right people with the right expertise. Setting and forgetting the latest tools is simply not enough to effectively minimize business risk. You need highly skilled analysts to actively patrol the network, identify vulnerabilities and respond appropriately to threats.

That’s why Rackspace is proud to employ some of the top

professionals in the field of cybersecurity, and to extend that

expertise to help our customers defend their businesses. Our 24x7x365

Customer Security Operations Center (CSOC) is staffed by experienced

GCIA- and GCIH-certified security analysts who hold many other

certifications, as well as possess credentials exceeding industry standards.

We also understand that effective teams require effective leadership.

In order to develop and manage our Rackspace Managed Security

offerings, we’ve enlisted cybersecurity veterans who’ve held a wide

range of critical roles both within the private sector and the U.S. and

British armed forces. Our leaders have defended critical systems from

some of the most sophisticated adversaries in the world, developed

strategies to manage advanced persistent threats (APTs), responded

Meet the Experts Behind Rackspace Managed Security

to high-profile security breaches, and led security operations centers

for top consulting firms and Fortune 100 companies.

This booklet will introduce you to the Rackspace Managed Security

leadership team, which is responsible for helping our customers meet

their security requirements. Our leaders include:

• Brian Kelly, Chief Security Officer

• Brannon Lacey, General Manager, Emerging Businesses

• David Neuman, Senior Director, Information Security Operations

• Daniel Clayton, Director, Customer Security Operations

• Jarret Raim, Director, Strategy and Technology

• Travis Mercier, CSOC Manager

• Dee Chadha, Director, Technical Strategy, EMEA

By leveraging their strategic and technical expertise — as well as that

of our broader Rackspace Managed Security team — you can extend

the resources of your existing security and compliance operations and

mitigate business risk in a more consistent, cost-effective way.

“NO MATTER HOW MANY PRECAUTIONS YOU PUT IN PLACE, EVERY COMPANY IS VULNERABLE TO CYBERATTACKS.” BRIAN KELLY :: Chief Security Officer

B R I A N K E L LYC H I E F S E C U R I T Y O F F I C E R

As chief security officer at Rackspace, Brian Kelly is responsible for the safety and security of Rackers and Rackspace facilities, infrastructure and data.

Brian joined Rackspace in October 2014 after three decades of leadership in security, special operations and intelligence in the Department of Defense, U.S. government and private sector. Brian graduated from the U.S. Air Force Academy, where he earned a degree in management. He later earned an MBA from Rensselaer Polytechnic Institute and an M.S. from the Air Force Institute of Technology.

In the Air Force, Brian rose to the rank of lieutenant colonel. He led teams involved in satellite surveillance, cybersecurity, cyberwarfare and the management of highly sensitive operations around the globe.

After leaving the Air Force, Brian led business operations for Trident Data Systems, providing industry-leading security research and technology to both the public and private sectors. He later served as a partner (select) at Deloitte & Touche, president of Newbrook Technologies and CEO of iDefense, the first cyberthreat intelligence provider for the private sector. He has also served as executive director of IT risk transformation for Ernst & Young.

In each role, Brian honed his skills in executive leadership, personnel management, data and facility security, incident response and forensic evidence collection. A frequent speaker at industry conferences on security, he has worked closely with senior executives for leading companies in global financial services, technology, healthcare and manufacturing.

N O T A B L E A C H I E V E M E N T S I N C L U D E :

• Advised the Joint Chiefs of Staff and secretary of defense

• Received a Department of Defense meritorious service medal

• Led the Rudolph W. Giuliani Advanced Security Centers in New York

• Served as executive director of IT risk transformation for Ernst & Young and as partner (select) at Deloitte & Touche

“WE UNDERSTAND THE NEW SECURITY CHALLENGES YOUR ORGANIZATION FACES, AND HAVE ARCHITECTED A SOLUTION THAT ALLOWS YOU TO FEEL CONFIDENT YOUR BUSINESS IS PROTECTED.” BRANNON LACEY :: General Manager, Emerging Businesses

B R A N N O N L A C E YG E N E R A L M A N AG E R , E M E RG I N G B U S I N E S S E S

Brannon Lacey is general manager of Emerging Businesses at Rackspace, where he leads the Digital Marketing and Managed Security business units.

Before joining Rackspace, Brannon served as a principal at Samsung Venture Investment Corporation, where he was focused on investments in the areas of mobile and television, and as a manager in the Strategy Practice at Accenture PLC. Earlier in his career, he held various roles with early-stage companies and looks back fondly on his first job as general manager of a family-owned microbrewery.

Brannon holds an MBA from Columbia Business School, as well as a dual degree in entrepreneurship and management information systems from the University of Arizona.

At Rackspace, he helps develop and oversee Rackspace Managed Security service offerings, which protect customers from APTs and other cyberattacks, with Rackspace security professionals monitoring customers’ IT environments from a 24x7x365 Customer Security Operations Center (CSOC).


• Board Observer at CrowdStrike

• Principal at Samsung Venture Investment Corporation

• Manager at Accenture

• Student body president at Columbia University

“TODAY WE’RE SEEING A PIVOT FROM GRADUATED RESPONSE, MONITORING AND DETECTION TO IMMEDIATE ACTION THROUGH ACTIVE DEFENSE TO PREVENT MATERIAL DAMAGE TO BUSINESSES.”DAVID NEUMAN :: Senior Director, Information Security Operations

D AV I D N E U M A NS E N I O R D I R E C T O R , I N F O R M AT I O N S E C U R I T Y O P E R AT I O N S

David Neuman serves as senior director of Information Security Operations at Rackspace. He has over 30 years of experience leading diverse IT and security operations, including program management and cyber operations planning and execution in both the military and the private sectors.

His experience ranges from developing security strategies for large enterprises to pioneering the U.S. Air Force’s capability to identify, characterize and eradicate advanced persistent threats.

Before joining Rackspace, David served as an executive director and chief operating officer at Ernst & Young. There he led the restructuring of the firm’s information security services, which employed over 200 cybersecurity practitioners. He has also held a wide range of positions in the U.S. Air Force, including Lead Operations Planner for and Commander of the 92nd Information Operations Squadron.


• Spearheaded restructuring of Big Four consultancy firm, resulting in 28% growth

• Developed security strategy to identify and remediate cyber vulnerabilities for a 600,000-user enterprise

• Directed first U.S. Air Force missions to counter advanced persistent threats against Department of Defense systems

“CHANGES IN TECHNOLOGY CONTINUE TO RIPPLE THROUGH THE BUSINESS OF SECURITY AND INTELLIGENCE. THE OLD METHODOLOGY OF SETTING AND FORGETTING A SECURITY BOX IS INEFFECTIVE, AND IT DOESN’T SCALE.”DANIEL CLAYTON :: Director, Customer Security Operations

D A N I E L C L AY TO ND I R E C T O R O F C U S T O M E R S E C U R I T Y O P E R AT I O N S

Daniel Clayton is responsible for global customer security operations and strategy for Rackspace. He currently oversees the Rackspace Managed Security Operations organization, which encompasses the Customer Security Operations Center (CSOC), Compliance Assistance Team and Customer Experience Team. He is also a member of the executive team that aligns strategy, technology and execution across the Rackspace global enterprise, which serves more than 300,000 customers in over 120 countries.

Before joining Rackspace, Daniel spent over two decades developing and managing intelligence and security operations programs for the British and American governments. He has worked in multiple international locations and held leadership positions at both the United States National Security Agency (NSA) and the U.K. Government Communications Headquarters (GCHQ).

In his previous role as operations center intelligence officer and branch chief with the British government, Daniel designed, implemented, coordinated and supervised the collection, analysis and dissemination of critical information for an internationally deployed staff of 130 analysts and reporters.

Daniel holds holds a master’s degree in leadership and management and a bachelor’s degree in intelligence management from City & Guilds in London, as well as a bachelor’s degree in Russian from the University of Westminster.


• Possesses over two decades of experience in various intelligence roles with the GCHQ and NSA

• Established and ran intelligence operations centers and networks in multiple countries

• While working for the British government, served as international liaison to various international partners, including the U.S. and Afghanistan

• Earned an international relations diploma from Moscow State University for International Relations

• Proficient in Russian

“THE GOAL OF SECURITY IS TO ENABLE BUSINESS. NO ONE SECURES AN ENVIRONMENT JUST FOR THE FUN OF IT; WE DO IT SO BUSINESSES CAN ACHIEVE THEIR GOALS. SECURITY IS LIKE BRAKES ON A CAR: IF ALL CARS WENT 5 MPH, YOU WOULDN’T NEED THEM, BUT THEY BECOME VERY IMPORTANT WHEN WE NEED TO GO 50. BRAKES HELP KEEP US SAFE, BUT THE UNDERLYING GOAL IS TO MOVE THE CAR.”JARRET RAIM :: Director, Strategy and Technology

J A R R E T R A I MD I R E C T O R , S T R AT E G Y A N D T E C H N O L O G Y

As director of strategy and technology for Rackspace Managed Security, Jarret Raim is responsible for the design, development, and implementation of all customer-facing security products and services.

Jarret has held multiple security-related positions at Rackspace, including product manager for Rackspace’s traditional security tools and application security architect for internal Rackspace systems.

Jarret also created the Barbican key management product — now part of the official OpenStack ecosystem — and built capabilities around Rackspace’s cryptographic engineering efforts, specifically the PyCA cryptography library.

Jarret holds master’s and bachelor’s degrees in computer science from Trinity University and Lehigh University, and he has a background in development.


• Application security

• Application remediation

• Secure development

• Secure application training

• Application security assessments

• Web application development

“CYBERSECURITY ISN’T A TOOLS PROBLEM; IT’S A PEOPLE AND EXPERTISE PROBLEM. CYBER THREATS INCREASINGLY COME FROM ORGANIZED GROUPS OF HIGHLY SKILLED AND MOTIVATED ATTACKERS. TO DETECT AND RESPOND TO THOSE THREATS, YOU NEED CYBER PROFESSIONALS WHO ARE EQUALLY SKILLED AND MOTIVATED.”TRAVIS MERCIER :: CSOC Manager

T R AV I S M E R C I E RC S O C M A N AG E R

Travis Mercier manages the Customer Security Operations Center (CSOC) for Rackspace Managed Security, overseeing day-to-day operations. He has over ten years of experience in cybersecurity operations and monitoring, incident response, cyber hunting, digital forensics and cyberthreat management.

Before joining Rackspace Managed Security, Travis performed large-scale build-outs of security operations centers (SOCs) and cyberdefense centers, handling incident response, malware and cyber hunting. He has also worked in digital forensics at CrowdStrike and Ernst & Young.

Travis has provided services to businesses in multiple industries, including IT, high tech, global media, finance, higher education, manufacturing, agriculture, food processing and healthcare. He holds bachelor’s degrees in information systems and infrastructure assurance from the University of Texas at San Antonio.


• Led SOCs for two Fortune 100 organizations

• Operated in five Fortune 100 SOCs

• Led SOC response to high-profile breach at Fortune 200 company

“SECURITY OPERATIONS FAIL WHEN THERE IS AN OVER-RELIANCE ON TECHNOLOGY ALONE. UNTIL SUCH A TIME THAT THE HUMAN BRAIN, COMPLETE WITH ITS ANALYTICAL CAPABILITY, IS CLONED, THE BEST CHANCE OF SUCCESS IN DEFENDING AGAINST THE ADVANCED CYBER THREATS WE FACE TODAY COMES FROM PUTTING THE BEST CYBER ANALYSTS ON THE FRONT LINE.”DEE CHADHA :: Director, Technical Strategy, EMEA

DEE CHADHAD I R E C T O R , T E C H N I C A L S T R AT E G Y, E M E A

Dee Chadha is Director of Technical Strategy at Rackspace and is responsible for Managed Security’s technical strategy in EMEA.

Dee has over ten years of experience in product development and solution engineering within perimeter and cloud security.

Prior to joining Rackspace Managed Security, Dee held several positions at the internet infrastructure and security firm, Verisign, as well as telecommunication providers, Interoute and Reliance Globalcom.

Dee also provided security consulting services to several FTSE 100 customers within the financial services, utilities, manufacturing and retail industries.

Dee holds a bachelor’s degree in computer science from De Montfort University.


• Holds CISSP, CCSK and CEH accreditations

• Led development and launch of several managed security products for large telecommunication providers

• Led the open-hybrid program at Verisign, the industry’s first Open API based denial of service protection solution

RACKSPACE MANAGED SECURITY - CSOC

RACKSPACE MANAGED SECURITY… · In order to develop and manage our Rackspace Managed Security ....

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