Rachael EdwardsZion IL 60099847-651-5986

RachaelEdwards1230@gmail.comwww.linkedin.com/pub/rachel-edwards /79/516/705

Human Resource professional with extensive background in employee onboarding tasks, records management, policy and legal compliance. Expert in directing information flow and creating synergy. Managed multiple senior level leadership projects for Navy Recruit Training Command. Able to learn Mastery of personnel systems with exemplary track record of handling sensitive information with integrity and confidentiality.

CORE SKILLS• Customer Relationship

Management • Project Management• Training & Development

• Benefits Administration• MicrosoftOffice Word, Excel,

Outlook• Sap

HIGHLIGHTS• Key contributor to Great Lakes Freedom Hall Leadership Team with

recognition for contributions and role in the implementation of cost savings measures of $250,000 annually.

• Executed process improvement for organizational training as well as creation of new standard operating procedures for physical training and hydration- 98% error free resulting in the successful transition of over 125,ooo recruits to sailors.

• Coordinated, implemented and executed training for staff of 100 on process and procedures of updated Physical Fitness Administration and Readiness Information Management System.

EDUCATION• Saint Leo University • Bachelor of Arts in Criminology

PROFESSIONAL EXPERIENCE

Aon Hewitt Lincolnshire, ILBenefit Support Specialist 2014 – CurrentWorks in an inbound/outbound call support center: professionally handling each Aon Retiree Health Exchange call with confidentially. Maintains a courteous and empathizing attitude toward both external and internal customers; while being accountable for providing superior customer service.

Delivered education to retirees to obtain secondary insurance-90% increase in coverage.

Supports Special Outbound Projects delivering compliance with new healthcare laws for ATT- 6 month period contacted 150,000 retirees nationwide.

98% Quality Compliance and 95% Schedule adherence ranking top 1% for expectations.

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Zion Elementary School District#6 Zion, ILHuman Resource Assistant 2014 – 2014Worked directly with Senior Human Resource Coordinator to maintain Human Resource functions for Certified, Classified and Administrative educational staff. Managed personnel records: administered benefits enrollment and programs: handled Human Resource tasks; as well as onboarding and reconciliation of various voluntary benefit plans.

• Project Management of AeSop Time system ensuring 100% teachers and assistants coverage daily.

• Promoted positive employer-employee relationships through coaching and motivation.

• Executed New Hire Welcome Aboard event welcoming 40 new trendsetting educators.

Alutiiq LLC/The Magetti Group Great Lakes, ILPersonnel Specialist 2005 – 2014Worked directly with Customer Service and Staff Transfer departments to maintain Human Resource functions for naval active duty personnel. Managed personnel records: handled Human Resource tasks and projects; as well as providing administrative support.

• Managed Emergency Transitions for active duty members and dependents ensuring detailed travel and documentation services inclusive of PRR/Port Calls, No- Fee passports, North Atlantic Treaty Organization Orders and Dependency Entry Approvals.

• Served as Lead to 51 government contractors emphasizing superior quality, continuous improvement, and high performance.

• Activity loss and project management of transferring over 100,000 Navy members and dependents from Recruit Training Command Great Lakes IL to newly assigned commands.

Management Consulting LLC Great Lakes, IL

Military Medical Support Clerk 2004 – 2005Worked directly with Dental and Medical Claims departments to maintain claims functions for both active duty and reservist personnel for the Navy. Adjudicated dental and medical claims: handled various claims tasks; as well as, providing administrative support.

• Advocate working closely with Service Point of Contacts ensuring receipt of Prior Authorizations through utilization of Defense Enrollment Eligibility Reporting System.

• Processed timely and accurate payments base-wide through Master Military Payment Account system.

• Shared billing responsibilities with Defense Finance Accounting System reconciling invoices and treasury payments 98% error free.