R5.1 Specialisation Training Course...Project Number: 575907-EEP-1-2016-1-EL-EPPKA2-SSA Starting...

Deliverable Number: R5.1

Deliverable title: Specialisation Training Courses

Deliverable version: Final

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

1 | P a g e

R5.1 – Specialisation Training Course





2 | P a g e

Specialisation Training Course

The Mu.SA - Museum Sector Alliance Project, has been funded with support

from the European Commission. This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Funding Programme: Erasmus+ (European Commission)

Key Action: Cooperation for innovation and the exchange of

good practices

Action Type: Sector Skills Alliances for design and delivery of

VET

Project Number: 575907-EEP-1-2016-1-EL-EPPKA2-SSA

Starting Date: 1 November 2016

Ending Date: 30 April 2020

www.project-musa.eu





3 | P a g e

Table of Contents

1 Introduction ......................................................................................................................................................... 5

2 Mu.SA Specialisation Course 1: Digital Strategy Manager ...................................................................................11

2.1 Competences of the Digital Strategy Manager ..................................................................................................... 11

Digital competences ................................................................................................................................................... 11

2.2 Transversal competences ...................................................................................................................................... 12

3 Mu.SA Specialisation Course 2: Digital Collections Curator .................................................................................13

3.1 Competences of the Digital Collections Curator .................................................................................................... 13



4 Mu.SA Specialisation Course 3: Digital Interactive Experience Developer ...........................................................15

4.1 Competences of the Digital Interactive Experience Developer .............................................................................. 15



5 Mu.SA Specialisation Course 4: Online Community Manager ..............................................................................17

5.1 Competences of the Online Community Manager ................................................................................................ 17



1 Appendix .............................................................................................................................................................19

1.1 List of ALL Competences of Specialisation Courses................................................................................................ 19

1.2 Competences per Job Role Profile (level and hours of effort) ................................................................................ 25





4 | P a g e

Abstract

The report “Specialisation Training Course” is the description of the blended

and work based learning in Mu.SA training programme provided from

September 2019 until April 2020 by the Mu.SA consortium. Includes a study

work plan, a selection of digital content modules for the special competences

that have been selected for the specialization course uploaded to the e-

learning platform, work based learning, assessment techniques.

Here are described the four Specialisation Courses, each developed for one of

the four role profiles. The Mu.SA – Museum Sector Alliance project resulted in

four emerging role – profiles: Digital Strategy Manager, Digital

Collections Curator, Digital Interactive Experience Developer and

Online Community Manager, which were updated and revised according to

the needs of museum professionals.





5 | P a g e

1 Introduction

As detailed in the Mu.SA Methodology (R3.2), a set of competences was

identified as “common” for the four different VET curricula; these

competences were proven as essential for the four different job role profiles,

therefore they were delivered to all through a MOOC (Massive Open Online

Course). The MOOC was online learning while the specialization course

employed blended learning and work-based learning. The candidates who

have completed successfully the MOOC entitled “Essential Skills for Museum

Professionals” were able to go through an application procedure, so to apply

for the Specialization Course and select a Role profile.

Totally, about 120 candidates were selected to continue with the

Specialization Course in the Mu.SA project countries (Greece, Portugal and

Italy). The specialization course for each different job role profile

implemented, included online, face-to-face and work based learning. The

access for the registered learners to the Specialisation course Platform was

available through the link: https://mooc.cti.gr/musa.html.

Figure 1. Entrance page of the Mu.SA specialization course platform

https://mooc.cti.gr/musa.html





6 | P a g e

Each leaner was able to get access only to the preferred course and the

selected role profile, in which s/he would like to be specialised.

Having been selected to enter its second phase, aiming to further improve

digital and transversal competences based on preferable Mu.SA profile,

learners were now able to attend a blended course, an online and face to face

learning, through the Specialization Course platform.

Successful learners would gain a Certification for the acquired knowledge with

Title of the Role Profile, the grade of activities and ECVET credits they

achieved!

In detail, each specialization course included (see Table 1):

(A) Blended training course lasted 24 weeks (6 months) with an extension of

1 month, with an effort of approximately 15h of study / week (totally 360h of

study)

A1: Online and self-study (288h) (material)

A2: Face-to-face sessions (24h = 6 x 4h) (once a month) (incl. Skype

sessions)

A3: Assessment (48h)

(B) Work-based learning lasted 10 weeks, approximately 20,5h of work

in the placement / week (totally 205h)

• B1: Work placement (200h)

• B2: Assessment (5h)

(C) Training activities with face to face sessions in partner countries.

The Blended training course has foreseen 336h of educational material (in total

for all Job Role profiles) for the online and self-study components, plus the

assessment components. The online learning – divided into competence

modules – included mainly online learning materials in the forms of

presentations, texts, additional readings and videos. They were built following a

coherent methodology, ensuring the quality through multiple rounds of technical





7 | P a g e

and scientific reviews. Obviously, there were some common competences for

more than one Specialisation course

The learning resources were developed following pre-defined learning outcomes,

supporting the implementation of various EU tools (e.g. ECVET, recognition of

occupation profiles, etc). These (learning) outcomes were also used to define

the assessment objects (through online quizzes).

In order to bridge the gap with the practice, the competence modules were also

including practical assignments, typically essays and case studies, submitted by

the learners to the tutors for grading.

Last, a set of indicative work-based learning activities was delivered to the

learners to support them for their work-based learning. The work-based

learning was assessed through a report and a presentation (predefined formats)

also submitted for grading (by the local VET provider – Mu.SA partner).

The final grade was estimated automatically by the platform, taking into account

the grades per competence module, and the grade of the work-based learning.

Mu.SA Specialization Course

Blended Learning

(A) Blended training course will last 24 weeks (6 months), with an effort of approximately

15h of study / week (totally 360h of study)

A1: Online and self-study (288h) (material)

A2: Face-to-face sessions (24h = 6 x 4h) (once a month) (incl. skype sessions)

A3: Assessment (48h)

Work-Based Learning

(B) Work-based learning will last 10 weeks, approximately 20,5h of work in the placement

/ week (totally 205h)

B1: Work placement (200h)

B2: Assessment (5h)

Additional training activities (T5.3)

(C) Additional training (f2f) activities for Trainers, Employers and Learners

C1: A 2-days seminar for training the Trainers that will take place in a period of 16

week (duration and timing not specified).

C2: A 1-day course for training the Employers that will take place in a period of 16

week (duration not specified, to be delivered early before the WBL so as to inform

employers and collect their agreement).

C3: A 1-day course for training the Learners that will be delivered before they start the

work-based learning (duration not specified, after the train the Employers and having

their agreement).

Table 1: The fundamentals of Piloting the Specialization Course





8 | P a g e

The educational content Blended training course was developed using the

existing Methodology (as described and implemented in the framework of

WP3, see R3.2) with some modifications as shown below.

The table below presents the appropriate total amount of educational material

that is delivered.

Educational

material

Digital Competences (e-CF)

Level e-3 Level e-4 Level e-5

Core material1 4h (min) 5h (min) 6h (min)

Practical

assignment

2h 3,5h 5h

Total 6h 8,5h 11h

Educational

material

Digital Competences (DigComp)

Core material 1,5h (min)

Practical

assignment

1,0h

Total 2,5h

Educational

material

21st Century competences

(Transferrable)

Core material 3h (min)

Practical

assignment

2h

Total 5h

Table 2 – Educational material characteristics (spec. courses)

Core material consists of material similar to the one developed for the MOOC

(Learning (educational) objects and Assessment Objects). The only difference is

that, the e-learning material for the Specialization course mostly consists of

lectures (self-running presentation – power point presentation with voice over)

and additional material of any kind for self-study (papers, videos, e-books etc.).

The design and development process is the same as it is for the MOOC.

Practical assignments can include one or more of educational material types

as project, example or activity (case study, problem solving, text composition,

open ended question) that can be assigned on the learner level, in order to

1 Including assessment





9 | P a g e

enhance trainee engagement and the quality of learning. The design and

development process is the same as this of the MOOC.

For each Job Role Profile a competence participates into, multiple practical

assignments will be developed customized and adjusted for every profile (in

collaboration with the local learning clusters or social partner or a museum

professional / expert).

Based on the outcomes of WP2, each e-CF competence should be taught to a

particular level that corresponds to the EQF.

• e-3 (e-CF) = Level 6 EQF



In the 4 Mu.SA Specialization Courses, each course will specialize the

participant in the following competences allocated to selected role profile, to 21

advanced competences from e-CF, like: Service Level Management, Product

/ Service Planning, Application Design, Sustainable Development, Application

Development, Testing, Solution Deployment, Documentation Production, User

Support, Change Support, Service Delivery, Problem Management, Information

Security Strategy Development, ICT Quality Strategy Development, Education

and Training Provision, Purchasing, Information and Knowledge Management,

Digital Marketing, Risk Management, Process Improvement, Business Change

Management.

And to 6 basic DigComp competences: Copyright and licenses,

Programming, Solving technical problems, Protecting personal data and privacy,

Identifying digital competences gaps and Managing digital identity.

Apart from the digital competences needed for the digital literacy of

professionals in culture and museums, transferable or so-called 21st

century competences also were selected for the MOOC and the Specialization

courses. The 21st century learning is typically used to describe the types of

competencies needed to thrive in today’s complex and interconnected global

landscape.





10 | P a g e

In the Specialization courses, the participants were specialized in: Mentoring/

coaching skills, Analyze and synthesize information, Negotiation skills,

Networking skills, Sense of initiative and entrepreneurship, Resilience, Decision

making, Management skills, Interpersonal skills, Mediation skills, Influence/

persuasion skills, Active listening skills, Storytelling, Fact-driven, Integrity/

ethical skills.

In the next chapters, are listed the digital and the transferable competences,

developed for the Mu.SA training programme, per role profile.

The Appendix gives the meanings for each of the competence provided on the

e-CF, DigComp Frameworks and the 21st century skills as well as the estimation

of the consortium based on the level of competence taught and the hours of the

time effort needed for each competence in Mu.SA blended learning.

For more information related to the Trainers’ Training, the Blended Learning and

the Work based Learning, you may read the Reports 5.3, 5.4 and 5.5

respectively.





11 | P a g e

2 Mu.SA Specialisation Course 1: Digital Strategy Manager

2.1 Competences of the Digital Strategy Manager

Digital competences

# Competence

Competence Title

Course through which

the competence is delivered

Type Level (EQF)

1 Protecting personal

data and privacy Specialization course DigComp e-5 level

2 Product / Service

Planning Specialization Course e-CF e-3 level

3 Identifying digital

competences gaps Specialization Course DigComp e-5 level

4 Service Level

Management Specialization Course e-CF e-4 level

5

Protecting personal data and privacy

(specialisation course)

Specialization Course DigComp e-8 level

6 Sustainable

Development Specialization Course e-CF e-4 level

7 Managing digital

identity Specialization Course DigComp e-6 level

8 Information Security

Strategy Development

Specialization Course e-CF e-4 level

9 Copyright and

licenses Specialization Course DigComp e-6 level

10 Education and

Training Provision Specialization Course e-CF e-3 level

11 Programming Specialization Course DigComp e-6 level

12

Information and

Knowledge Management


13 Solving technical

problems Specialization Course DigComp e-7 level





12 | P a g e

14 Purchasing Specialization Course e-CF e-4 level

15 Process

Improvement Specialization Course e-CF e-4 level

16 Risk Management Specialization Course e-CF e-4 level

17 Business Change

Management Specialization Course e-CF e-4 level

2.2 Transversal competences

#

Competence Competence Title

Course through which the

competence is delivered Type

1 Mentoring / coaching

skills Specialization Course

Transferrable/ 21st Century

2 Decision making Specialization Course Transferrable/ 21st Century

3 Sense of initiative and

entrepreneurship Specialization Course

Transferrable/

21st Century

4 Analyse and synthesize

information Specialization Course


5 Networking skills Specialization Course Transferrable/ 21st Century

6 Negotiation skills Specialization Course Transferrable/

21st Century

7 Resilience Specialization Course Transferrable/ 21st Century





13 | P a g e

3 Mu.SA Specialisation Course 2: Digital Collections Curator

3.1 Competences of the Digital Collections Curator

Digital competences

# Competence

Competence Title



Type Level (EQF)

1 Product / Service


2 Identifying digital competences gaps


3

Protecting personal

data and privacy (specialisation

course)


4 Managing digital


5 Documentation

Production Specialization Course e-CF e-3 level

6 Copyright and


7 Service Delivery Specialization Course e-CF e-3 level


9

Information and

Knowledge Management


10 Solving technical problems


11 Problem Management


12 Purchasing







14 | P a g e


# Competence

Competence Title Course through which the competence is delivered

Type

1 Management skills Specialization Course Transferrable/ 21st Century

2 Influence/ persuasion


Transferrable/

21st Century







Transferrable/

21st Century

6 Interpersonal skills Specialization Course Transferrable/ 21st Century

7 Networking skills Specialization Course Transferrable/ 21st Century

8 Active listening skills Specialization Course Transferrable/

21st Century

9 Mediation skills Specialization Course Transferrable/ 21st Century





15 | P a g e

4 Mu.SA Specialisation Course 3: Digital Interactive

Experience Developer

4.1 Competences of the Digital Interactive Experience Developer

Digital competences

# Competence

Competence Title



Type Level (EQF)

1 Product / Service




3 Application Design Specialization Course e-CF e-3 level

4

Protecting personal data and privacy

(specialisation course)


5 Application

Development Specialization Course e-CF e-3 level

6 Managing digital


7 Testing Specialization Course e-CF e-3 level

8 Documentation


9 Copyright and


10 Change Support Specialization Course e-CF e-3 level


12 User Support Specialization Course e-CF e-3 level

13 Solution Deployment Specialization Course e-CF e-3 level

14 Problem Management Specialization Course e-CF e-4 level

15 Solving technical

problems Specialization Course DigComp e-7 level





16 | P a g e



# Competence


Type

1 Decision making Specialization Course Transferrable/

21st Century

2 Fact - driven Specialization Course Transferrable/

21st Century






Transferrable/

21st Century



7 Networking skills Specialization Course Transferrable/

21st Century

8 Negotiation skills Specialization Course Transferrable/ 21st Century

9 Active listening skills Specialization Course Transferrable/ 21st Century

10 Resilience Specialization Course Transferrable/

21st Century

11 Storytelling Specialization Course Transferrable/ 21st Century





17 | P a g e

5 Mu.SA Specialisation Course 4: Online Community Manager

5.1 Competences of the Online Community Manager

Digital competences

# Competence

Competence Title



Type Level (EQF)

1 Product / Service




3

Protecting personal

data and privacy (specialisation course)


4 Managing digital


5 Documentation


6 Copyright and licenses Specialization Course DigComp e-6 level


8 User Support Specialization Course e-CF e-3 level

9 Problem Management Specialization Course e-CF e-4 level

10 Solving technical problems


11 ICT Quality Strategy

Development Specialization Course e-CF

e-5 level

12 Digital Marketing Specialization Course e-CF e-4

level

13 Business Change

Management Specialization Course e-CF

e-5 level





18 | P a g e


# Competence


Type

1 Management skills Specialization Course Transferrable/

21st Century

2 Influence/ persuasion






4 Integrity/ethical Specialization Course Transferrable/

21st Century




Transferrable/

21st Century



Transferrable/

21st Century


9 Networking skills Specialization Course Transferrable/

21st Century

10 Negotiation skills Specialization Course Transferrable/ 21st Century

11 Active listening skills Specialization Course Transferrable/ 21st Century

12 Resilience Specialization Course Transferrable/

21st Century






19 | P a g e

1 Appendix

1.1 List of ALL Competences of Specialisation Courses

Competence

Course

through

which the

competence is delivered

Product/ Service Planning (e-CF)

Analyses and defines current and target status. Estimates cost

effectiveness, points of risk, opportunities, strengths and weaknesses,

with a critical approach. Creates structured plans; establishes time scales

and milestones, ensuring optimisation of activities and resources.

Manages change requests. Defines delivery quantity and provides an

overview of additional documentation requirements. Specifies correct

handling of products, including legal issues, in accordance with current regulations.

Spec. course

Identifying digital competences gaps (DigComp)

To assess needs and to identify, evaluate, select and use digital tools and

possible technological responses and to solve them. To adjust and customise digital environments to personal needs (e.g. accessibility).

Spec. course

Service Level Management (e-CF)

Defines, validates and makes applicable service level agreements (SLAs)

and underpinning contracts for services offered. Negotiates service

performance levels taking into account the needs and capacity of stakeholders and business.

Spec. course

Management skills (Transferrable/ 21st Century)

The knowledge and ability of the individuals in a managerial position to

fulfil some specific management activities or tasks.

Spec. course

Application Design (e-CF)

Analyses, specifies, updates and makes available a model to implement

applications in accordance with IS policy and user / customer needs.

Selects appropriate technical options for application design, optimising

the balance between cost and quality. Designs data structures and builds

system structure models according to analysis results through modelling

languages. Ensures that all aspects take account of interoperability,

usability and security. Identifies a common reference framework to

validate the models with representative users, based upon development models (e.g. iterative approach).

Spec. course

Protecting personal data and privacy (DigComp)

To protect personal data and privacy in digital environments. To

Spec. course





20 | P a g e

understand how to use and share personally identifiable information

while being able to protect oneself and others from damages. To

understand that digital services use a “Privacy policy” to inform how personal data is used.

Sustainable Development (e-CF)

Estimates the impact of ICT solutions in terms of eco responsibilities

including energy consumption. Advises business and ICT stakeholders on

sustainable alternatives that are consistent with the business strategy.

Applies an ICT purchasing and sales policy which fulfils eco-

responsibilities.

Spec. course

Managing digital identity (DigComp)

To create, and manage one or multiple digital identities, to be able to

protect one’s own reputation, to deal with the data that one produces

through several digital tools, environments and services.

Spec. course

Application Development (e-CF)

Interprets the application design to develop a suitable application in

accordance with customer needs. Adapts existing solutions by e.g.

porting an application to another operating system. Codes, debugs, tests

and documents and communicates product development stages. Selects

appropriate technical options for development such as reusing, improving

or reconfiguration of existing components. Optimises efficiency, cost and

quality. Validates results with user representatives, integrates and

commissions the overall solution.

Spec. course

Influence/ persuasion skills (Transferrable/ 21st Century)

Persuasion skills refer to the talent of changing the attitudes, beliefs, or

behaviors of a person or group towards another person, group, event,

object, or idea. It is usually done by conveying, in a message, some

feelings, information, reasoning, or a combination. Influencing skills are

reliant on good soft skills and the ability to communicate effectively,

engage stakeholders which involves the art of storytelling. In the podcast

we look at negotiation techniques which focus on the ability to influence.

Spec. course

Information Security Strategy Development (e-CF)

Defines and makes applicable a formal organisational strategy, scope and

culture to maintain safety and security of information from external and

internal threats, i.e. digital forensic for corporate investigations or

intrusion investigation. Provides the foundation for Information Security

Management, including role identification and accountability. Uses

defined standards to create objectives for information integrity,

availability, and data privacy.

Spec. course

Documentation Production (e-CF)

Produces documents describing products, services, components or

applications to establish compliance with relevant documentation

Spec. course





21 | P a g e

requirements. Selects appropriate style and media for presentation

materials. Creates templates for document-management systems.

Ensures that functions and features are documented in an appropriate way. Ensures that existing documents are valid and up to date.

Testing (e-CF)

Constructs and executes systematic test procedures for ICT systems or

customer usability requirements to establish compliance with design

specifications. Ensures that new or revised components or systems

perform to expectation. Ensures meeting of internal, external, national

and international standards; including health and safety, usability,

performance, reliability or compatibility. Produces documents and reports to evidence certification requirements.

Spec. course

Mentoring/ coaching skills (Transferrable/ 21st Century)

Mentoring as an act of giving advice to less experienced people, is a

powerful tool for developing personal qualities and obtaining new skills,

coaching is largely understood as a tool for improvement of professional performances in order to achieve addressed goals.

Spec. course

Copyright and licenses (DigComp)

To understand how copyright and licenses apply to data, digital information and content.

Spec. course

Education and Training Provision (e-CF)

Defines and implements ICT training policy to address organisational skill

needs and gaps. Structures, organises and schedules training

programmes and evaluates training quality through a feedback process

and implements continuous improvement. Adapts training plans to address changing demand

Spec. course

Service Delivery (e-CF)

Ensures service delivery in accordance with established service level

agreements (SLA‘s). Takes proactive action to ensure stable and secure

applications and ICT infrastructure to avoid potential service disruptions,

attending to capacity planning and to information security. Updates

operational document library and logs all service incidents. Maintains

monitoring and management tools (i.e. scripts, procedures). Maintains IS services. Takes proactive measures.

Spec. course

Solution Deployment (e-CF)

Following predefined general standards of practice carries out planned

necessary interventions to implement solution, including installing,

upgrading or decommissioning. Configures hardware, software or

network to ensure interoperability of system components and debugs

any resultant faults or incompatibilities. Engages additional specialist

resources if required, such as third party network providers. Formally

hands over fully operational solution to user and completes

Spec. course





22 | P a g e

documentation recording all relevant information, including equipment addressees, configuration and performance data.

Integrity/ ethical (Transferrable/ 21st Century)

Ethics is understood to be a system of principles that guide how people

make decisions and lead their lives. In contrast to ethics, integrity is

understood as a consistent application of ethical principles, particularly honesty.

Spec. course

Programming (DigComp)

To plan and develop a sequence of understandable instructions for a computing system to solve a given problem or perform a specific task.

Spec. course

Information and Knowledge Management (e-CF)

Identifies and manages structured and unstructured information and

considers information distribution policies. Creates information structure

to enable exploitation and optimisation of information. Understands

appropriate tools to be deployed to create, extract, maintain, renew and

propagate business knowledge in order to capitalise from the information asset.

Spec. course

User Support (e-CF)

Responds to user requests and issues, recording relevant information.

Assures resolution or escalates incidents and optimises system

performance in accordance with predefined service level agreements

(SLAs). Understands how to monitor solution outcome and resultant customer satisfaction.

Spec. course

Decision making (Transferrable/ 21st Century)

Increasing a professional’s decision-making competence enhances his/

her ability to make better decisions leading to better life outcomes for

individuals, an improved atmosphere in the museum community and downstream benefits to society as a whole.

Spec. course

Change Support (e-CF)

Implements and guides the evolution of an ICT solution. Ensures efficient

control and scheduling of software or hardware modifications to prevent

multiple upgrades creating unpredictable outcomes. Minimises service

disruption as a consequence of changes and adheres to defined service

level agreement (SLA). Ensures consideration and compliance with information security procedures.

Spec. course

Solving technical problems (DigComp)

To identify technical problems when operating devices and using digital

environments, and to solve them (from trouble-shooting to solving more complex problems).

Spec. course





23 | P a g e

Purchasing (e-CF)

Applies a consistent procurement procedure, including deployment of the

following sub processes: specification requirements, supplier

identification, proposal analysis, evaluation of the energy efficiency and

environmental compliance of products, suppliers and their processes,

contract negotiation, supplier selection and contract placement. Ensures

that the entire purchasing process is fit for purpose, adds business value to the organisation compliant to legal and regulatory requirements.

Spec. course

Problem Management (e-CF)

Identifies and resolves the root cause of incidents. Takes a proactive

approach to avoidance or identification of root cause of ICT problems.

Deploys a knowledge system based on recurrence of common errors.

Resolves or escalates incidents. Optimises system or component

performance.

Spec. course

Process Improvement (e-CF)

Measures effectiveness of existing ICT processes. Researches and

benchmarks ICT process design from a variety of sources. Follows a

systematic methodology to evaluate, design and implement process or

technology changes for measurable business benefit. Assesses potential adverse consequences of process change.

Spec. course

ICT Quality Strategy Development (e-CF)

Defines, improves and refines a formal strategy to satisfy customer

expectations and improve business performance (balance between cost

and risks). Identifies critical processes influencing service delivery and

product performance for definition in the ICT quality management

system. Uses defined standards to formulate objectives for service

management, product and process quality. Identifies ICT quality management accountability.

Spec. course

Fact-driven (Transferrable/ 21st Century)

Using fact-driven design can save one’s company. It forces everyone to focus on what’s important to business/organization.

Spec. course

Sense of initiative and entrepreneurship (Transferrable/ 21st

Century)

The individual's ability to identify and seize opportunities, turn ideas into action, and to plan and manage processes to achieve objectives.

Spec. course

Analyze and synthesize information (Transferrable/ 21st

Century)

It is often related to critical thinking, creative thinking, innovation,

managing information, and is driven from the need of solving problems

and making informed decisions. Analysing and synthesizing information

Spec. course





24 | P a g e

is part of the critical and creative thinking.

Risk management (e-CF)

Implements the management of risk across information systems through

the application of the enterprise defined risk management policy and

procedure. Assesses risk to the organisation’s business, including web,

cloud and mobile resources. Documents potential risk and containment plans.

Spec. course

Digital Marketing (e-CF)

Understands the fundamental principles of digital marketing.

Distinguishes between the traditional and digital approaches. Appreciates

the range of channels available. Assesses the effectiveness of the various

approaches and applies rigorous measurement techniques. Plans a

coherent strategy using the most effective means available. Understands

the data protection and privacy issues involved in the implementation of the marketing strategy.

Spec. course

Business Change Management (e-CF)

Assesses the implications of new digital solutions. Defines the

requirements and quantifies the business benefits. Manages the

deployment of change taking into account structural and cultural issues.

Maintains business and process continuity throughout change, monitoring the impact, taking any required remedial action and refining approach.

Spec. course

Interpersonal skills (Transferrable/ 21st Century)

Interpersonal skills are the behaviors and tactics a person uses to

interact with others effectively. Interpersonal skills range from communication and listening to attitude and deportment.

Spec. course

Networking skills (Transferrable/ 21st Century)

Networking is the exchange of information and ideas among people with

a common profession or special interest, usually in an informal social

setting. Networking is the process of building and maintaining a network of contacts.

Spec. course

Negotiation skills (Transferrable/ 21st Century)

Negotiation is a type of discussion used to settle disputes and reach

agreements between two or more parties. Generally, a negotiation

results in a compromise where each party makes a concession for the benefit of everyone involved.

Spec. course

Active listening skills (Transferrable/ 21st Century)

Active listening is a skill that can be acquired and developed with

practice. Active Listening requires effort, self-awareness, and practice.

Spec. course

Resilience (Transferrable/ 21st Century) Spec. course





25 | P a g e

Resilience relies on different skills and draws on various sources of help,

including rational thinking skills, physical and mental health, and the

relationships with others. To face challenges and respond appropriately

can require us to draw on all our resources, both internal and external,

including our personal relationships.

Mediation skills (Transferrable/ 21st Century)

Mediation is a means to resolve disputes without resorting to litigation or other adversarial modes of dealing with conflict.

Spec. course

Storytelling (Transferrable/ 21st Century)

Storytelling is the conveying of events in words, and images, often by

improvisation or embellishment. Stories or narratives have been shared

in every culture as a means of entertainment, education, cultural

preservation, and to instil moral values. Crucial elements of stories and

storytelling include plot, characters, and narrative point of view.

Spec. course

1.2 Competences per Job Role Profile (level and hours of effort)

DIGITAL

COMPETEN

CES

TYPE

Digital

Strategy

Manager

(Level)

Digital

Collection

s Curator

(Level)

Digital

Interactive

Experience

Developer

(Level)

Online Cultural

Community

Manager

(Level)

Core

material

(hours)

Practical

assignmen

t (hours)

Service Level

Management e-CF e-4

5 3,5

Product /

Service

Planning

e-CF e-3 e-3 e-3 e-3 4 2

Application

Design e-CF

e-3

4 2

Sustainable

Development e-CF e-4

5 3,5

Application

Development e-CF

e-3

4 2

Testing e-CF

e-3

4 2

Solution

Deployment e-CF

e-3

4 2

Documentatio

n Production e-CF

e-3 e-3 e-3 4 2

User Support e-CF

e-3 e-3 4 2

Change

Support e-CF

e-3

4 2

Service e-CF

e-3

4 2





26 | P a g e

Delivery

Problem

Management e-CF

e-4 e-4 e-4 5 3,5

Information

Security

Strategy

Development

e-CF e-4

5 3,5

ICT Quality

Strategy

Development

e-CF

e-5 6 5

Education

and Training

Provision

e-CF e-3

4 2

Purchasing e-CF e-4 e-4

5 3,5

Information

and

Knowledge

Management

e-CF e-4 e-5

6

3,5

(level e-4)

5

(level e-5)

Digital

Marketing e-CF

e-4 5 3,5

Risk

Management e-CF e-4 e-4 e-4

5 3,5

Process

Improvement e-CF e-4

5 3,5

Business

Change

Management

e-CF e-4

e-5 6

3,5

(level e-4)

5

(level e-5)

Copyright

and licenses DigComp √ √ √ √ 1,5 1

Programming

DigComp √ √ √ √ 1,5 1

Solving

technical

problems

DigComp √ √ √ √ 1,5 1

Protecting

personal data

and privacy

DigComp √ √ √ √ 1,5 1

Identifying

digital

competences

gaps

DigComp √ √ √ √ 1,5 1

Managing

digital

identity

DigComp √ √ √ √ 1,5 1





27 | P a g e

21ST

CENTURY

SKILLS

TYPE

R1

(Level

/

hours

)

R2 (Level/

hours)

R3 (Level/

hours) R4 (Level/ hours)

Core

material

(hours)

Practical

assignment

(hours)

Mentoring /

coaching

skills

21st

Cent √ √ √ 3 2

Analyse and

synthesize

information

21st

Cent √ √ √ 3 2

Negotiation

skills

21st

Cent √ √ √ 3 2

Networking

skills

21st

Cent √ √ √ √ 3 2

Sense of

initiative and

entrepreneur

ship

21st

Cent √ √ √ √ 3 2

Resilience 21st

Cent √ √ √ 3 2

Decision

making

21st

Cent √ √ √ √ 3 2

Management

skills

21st

Cent √ √ 3 2

Interpersonal

skills

21st

Cent √ √ √ 3 2

Mediation

skills

21st

Cent √ √ 3 2

Influence /

persuasion

skills

21st

Cent √ √ 3 2

Active

listening skills

21st

Cent √ √ √ 3 2

Storytelling 21st

Cent √ √ 3 2

Fast-driven 21st

Cent

√ 3 2

Integrity /

ethical

21st

Cent

√ 3 2

N.

compete

nces

N.

competen

ces

N.

competences N. competences

SUM

23 22 27 26

R5.1 Specialisation Training Course...Project Number: 575907-EEP-1-2016-1-EL-EPPKA2-SSA Starting...

Documents

Transcript of R5.1 Specialisation Training Course...Project Number: 575907-EEP-1-2016-1-EL-EPPKA2-SSA Starting...