R16 Installation Guide En

2 Installation Guide 3Installation Guide

INSTALLATION GUIDE

1. Before installing ______________________________________________________________________________________ 4

2. Installing the application ______________________________________________________________________ 5 Windows __________________________________________________________________________________________________________ 6

Current User ________________________________________________________________________________________________ 8

All Users _____________________________________________________________________________________________________ 8

CINEMA 4D / BodyPaint 3D __________________________________________________________________________ 9

Team Render Server ____________________________________________________________________________________ 9

Team Render Client _____________________________________________________________________________________ 9

Libraries, languages and help files ________________________________________________________________ 9

Dont create Start menu entries ____________________________________________________________________ 1 1

Only for me _________________________________________________________________________________________________ 1 1

For everyone ______________________________________________________________________________________________ 1 1

Creating a desktop shortcut _________________________________________________________________________ 1 1

Mac OS ____________________________________________________________________________________________________________ 12

Current User ________________________________________________________________________________________________ 14

All Users _____________________________________________________________________________________________________ 14

CINEMA 4D / BodyPaint 3D __________________________________________________________________________ 15

Team Render Server ____________________________________________________________________________________ 15

Team Render Client _____________________________________________________________________________________ 15

Libraries, languages and documentation _______________________________________________________ 15

3. Changing application packet ________________________________________________________________ 17

4. Installing Team Render Server / Client ____________________________________________ 17

5. Uninstalling applications ______________________________________________________________________ 18 Windows __________________________________________________________________________________________________________ 18

Mac OS ____________________________________________________________________________________________________________ 19

6. The Online Updater __________________________________________________________________________________ 20 So, how does this work? ____________________________________________________________________________________ 21

Automatic application restart during installation _________________________________________________ 22

Deleting downloaded archive after successful installation ____________________________________ 22

Create backup copy before installing __________________________________________________________________ 22

7. Manually installing languages, documentation, updates _____________ 24 Notes _______________________________________________________________________________________________________________ 24

8. Tips and Tricks __________________________________________________________________________________________ 25 Unattended or Silent Installation ________________________________________________________________________ 25

Missing MAXON License Server serial number _____________________________________________________ 25

Cannot install updates, languages or documentation ___________________________________________ 26

Mobile use of application, single-user license for multiple computers _____________________ 26

New Hardware or Switching Computers ______________________________________________________________ 26

9. Support and Contact ______________________________________________________________________________ 27 Europe/Germany ______________________________________________________________________________________________ 27

France _____________________________________________________________________________________________________________ 27

Japan ______________________________________________________________________________________________________________ 27

United Kingdom & Ireland __________________________________________________________________________________ 27

United States, Canada, The Americas _________________________________________________________________ 27

Singapore/ASEAN ____________________________________________________________________________________________ 27


MAXON Software Installation Guide

1. Before installing

Please read the following information before installing the software:

Always read the Readme US file before installing the software. This file will inform you of any last-minute changes that have been made. These changes may affect the installation itself. The Readme US file can be found on the installation DVD and will also be displayed again during the installation (see below).

Also, please check the contents of the software package prior to installation.

Your software package should contain the following:

The installation DVD

Registration information, including the temporary or final serial number(s). You must enter this serial number when starting the software for the first time (not applicable to MAXON License Server).

If one of the above items is missing, please contact your CINEMA 4D merchant or MAXON Computer right away. Contact information can be found at the end of this document.

You can also visit us online at www.maxon.net where you can download the newest software updates. If a more current application version or an updated language packet or documentation are available you can download the corresponding file(s) directly (If the computer onto which the application has been installed has internet access, the aforementioned download procedure will not be necessary this will be done automatically by the Online Updater).

The installation program, which is described below, is located on your installation DVD. The initial start and updating the software is described separately:

2. Installing the application

3. Changing application packet

4. Installing Team Render

5. Uninstalling programs

6. The Online Updater

7. Manually installing languages, documentation, updates

8. Tips and Tricks

9. Support and contact

2. Installing the application

Follow these steps to install the application onto your data carrier:

Place the installation DVD into your computers DVD drive. The DVDs symbol should appear in your Explorer (Windows)/Finder (Mac) window. If this symbol does not appear, open the DVD manually in the Explorer/Finder.

Double-click on the MAXON Start(.exe) file.

CINEMA 4D, BodyPaint 3D or Team Render will now be installed. Which components will be installed depends on the software package you purchased. This information is included in the registration information you received.


Windows

First you will be asked to select the language in which the installation should take place. After selecting the desired language, click on OK.

The minimum system requirements for installing CINEMA 4D R16 onto a Windows system are:

Windows 7 (64-bit), Windows 8.x (64-bit)

For Windows 7, Internet Explorer 8 or higher

DVD ROM drive

4 GB RAM

AMD or Intel (compatible) 64-bit processor with SSE3 support

An OpenGL-capable graphics card (NVIDIA or AMD)

A screen (monitor) resolution of 1280 x 800 with a minimum of 24-bit color depth

Approx. 8 GB of free hard drive space

Note: If the if SSE3 support does not exist, an error message will appear and the installation process must be terminated.

In the next installation step, an informational text file will be displayed. This file contains installation-specific information. Please read this file carefully because it may contain information regarding changes to this installation document, among others.

Once you have read this file, click on Continue.

You will be brought to the registration page, in which you will be required to enter your personal information and the serial number included in your registration information.

1. Enter your personal and/or company information here.

Note: This information does not have to reflect that in your confirmation email but the fields must be filled out. You can, for example, enter the information of an individual employee even if the application is licensed to his/her employer.

2. Enter your serial number(s) here. You can either type it into the corresponding field manually or copy and paste it from an e-mail (if you received it per e-mail). If you enter the serial number(s) manually, simply enter it as it appears, including all digits, dashes and letters. If you have received an e-mail containing the serial number(s), simply copy the entire contents of the mail and paste it into the installation window. The serial number(s) will be added automatically (3). If you have already received final serial number you do not need to enter the temporary number again - use the final serial number(s) only.

Note: Entering the serial number(s) is only required for CINEMA 4D / BodyPaint 3D and the Team Render Server.

Leave this field empty when installing the Team Render Client.


Attention: Additional serial numbers, e.g., for multi-licenses, can be ignored, except for Student/Teacher versions. For these, the CINEMA 4D serial number must also be entered in the runtime license!

3. Only the first 11 digits of your serial number will be displayed here.

4. Here you can select if the serial number should be saved for the Current User or for All Users.

Current User

The serial number will only be saved for your (current users) use, i.e. only you (current user) and no other user will be able to use the application.

All Users

The serial number will be saved globally on the computer and can be used by you (current user) and any other user.

Tip: The license will be available for all users of a given computer only if the application is installed by the administrator.

5. Enable this option only if you will be using the MAXON License Server (MLS).

A separate data entry field will then appear, into which you must enter the MAXON License Servers IP address and port number.

Alternatively you can execute a license.ini file by selecting Select File. Open the license.ini file that is normally located in the installation directory of an older CINEMA 4D version if the MAXON License Server has already been used. The IP address and port will be entered automatically.

Confirm your selection by clicking on OK to close the dialog window.

If all information has been entered correctly, click on Continue.

In the following dialog window you will be able to choose from several types of installations, depending on which serial number(s) that were previously entered:

CINEMA 4D / BodyPaint 3D

The application will be installed in a unique directory.

Note: The Team Render Server, Team Render Client and command line application files will be installed in addition to Cinema 4D.

Team Render Server

The Team Render Server will be installed in a separate directory.

Note: The Team Render Server will only be made available for installation if the corresponding Cinema 4D serial number (Broadcast, Visualize, Studio) was entered.

Team Render Client

The Team Render Client will be installed in a separate directory.

Note: The Team Render Client will always be made available for installation. A serial number is not required.

Libraries, languages and help files

Available languages and/or documentation can be subsequently installed.

Note: Only the documentation that matches the currently installed software version can be installed. Hence, once you update to a newer version of the application you can no longer install the language or documentation included on your installation DVD. You must download the corresponding language or documentation manually via the Online Updater.

Select the desired type of installation and click on Continue.

In the dialog window that follows you can verify which elements will be installed. Important elements for installation such as the application itself are already activated. Elements can be deselected here to keep them from being installed. As a rule, this will not be necessary.

Initially, the application will be installed in English. Any available additional languages or available documentation for that language, etc. can be found in the Optional tab. If this is not already selected, simply enable the element you want to install by clicking on its check box before continuing with the installation.

Once you have selected all files you wish to install, click on Install to continue.


The Software License Agreement will be displayed in the dialog window that follows. In order to continue with the installation of the application you must agree to the terms and conditions of this agreement.

Click on the Print button or right-click to print the agreement.

Note: Please read this agreement thoroughly!

If you do not agree with the terms and conditions of this agreement you must terminate the installation process by clicking on Cancel. You must then return the software package in its entirety to the merchandiser from whom you purchased the software.

After you have carefully read and agree with the terms and conditions of the Software License Agreement, check the box next to I have read and accepted the license.

You may now continue with the installation process.

In the following dialog window you can define a location to which the software should be installed, if and how the software should appear in the Windows start menu, and if a desktop shortcut should be created.

The default installation path is the Windows Programs directory. This path can be changed, if desired.

Tip: When selecting an alternative installation path, the \CINEMA 4D R16 or \BodyPaint 3D R16 target directory must be entered manually. Otherwise all program elements will lie in the selected directory.

When installing to a custom path, do not install CINEMA 4D in the c:\programs (x 86) directory! Only 32-bit applications can be installed here.

Do not install this version of the application into an existing R15 or BodyPaint R15 directory. This will corrupt both installations!

You can also define whether or not a link should be created in the start menu.

Dont create Start menu entries

No links will be created in the start menu.

Only for me

Links will only be created in the start menu for the current users account.

For everyone

A link will be created in the start menu for all user accounts on that computer.

Creating a desktop shortcut

The Create Desktop Shortcut command will create a shortcut on the desktop to the installed elements.

Once you are finished defining your desired options you can click on Install to start the actual installation process.

First, all required files will be unzipped and copied onto your hard drive. The installation program will then start anew in order to install the software in accordance with the options you defined.

Note: During installation, additional critical Microsoft libraries will be installed which, for example, are required for Okino PolyTrans or OpenEXR. These will be installed automatically.

If the installation was successful you will be informed accordingly.

Clicking on the Finish button will end the installation, after which the application will be started. If you prefer to start the application at a later time, remove the check mark next to Start.


Mac OS

Attention: Quit all applications that require QuickTime (iTunes, App Store, etc.) as well as Quicktime itself. Otherwise error messages will appear near the end of the installation process.

First you will be asked to select the language in which the installation should take place. After selecting the desired language, click on Setup.

The minimum system requirements for running CINEMA 4D R16 on a Mac OS X are:

Mac OS X 10.7.5 or higher

DVD ROM drive

4 GB RAM

An Intel 64-bit processor (Core-2-Duo or higher)

An OpenGL-capable graphics card (NVIDIA or AMD)

A screen (monitor) resolution of 1280 x 800 pixels with a minimum of 24-bit color depth

Approx. 8 GB of free hard drive space

In the next installation step, an informational text file will be displayed. This file contains installation-specific information. Please read this file carefully because it may contain information regarding changes to this installation document, among others.

Once you have read this file, click on Continue.

You will be brought to the registration page, in which you will be required to enter your personal information and the serial number(s) included in your registration information.

1. Enter your personal and/or company information here.

Note: This information does not have to reflect that in your confirmation email but each field must be filled out. You can, for example, enter the information of an individual employee even if the application is licensed to his/her employer.

2. Enter your serial number(s) here. You can either type it into the corresponding field manually or copy and paste it from an e-mail (if you received it per e-mail). If you enter the serial number(s) manually, simply enter it as it appears, including all digits, dashes and letters. If you have received an e-mail containing the serial number(s), simply copy the entire contents of the mail and paste it into the installation window. The serial number(s) will be added automatically (3). If you have already received final serial number you do not need to enter the temporary number again use the final serial number(s) only.

Note: Entering the serial number(s) is only required for CINEMA 4D / BodyPaint 3D and Team Render. Leave this field empty when installing the Team Render Client.


Attention: Multi-licenses, can be ignored, except for Student/Teacher versions. For these, the CINEMA 4D serial number must also be entered in the runtime license!

3. The first 11 digits of your serial number will be displayed here.

4. Here you can select if the serial number should be saved for the Current User or for All Users.

Current User

The serial number will only be saved for your (current users) use, i.e. only you (current user) and no other user will be able to use the application.

All Users

The serial number will be saved globally on the computer and can be used by you (current user) and any other user.

Tip: The license will be available for all users of a given computer only if the application is installed by the administrator

5. Enable this option only if you use the MAXON License Server (MLS).

A separate data entry field will then appear, into which you must enter the Servers IP address and port number.

Alternatively you can execute the license.ini file by selecting Select File. Open the license.ini file that is normally located in an older installation directory if the License Server has already been used. The IP address and port will be entered automatically.

Confirm your selection by clicking on OK to close the dialog window.

If all information has been entered correctly, click on Continue.

In the following dialog window you will be able to choose from several types of installations, depending on which serial number(s) that were previously entered: You can select between:

CINEMA 4D / BodyPaint 3D

The application will be installed in a unique directory.

Note: The Team Render Server, Team Render Client and command line application files will be installed in addition to Cinema 4D.

Team Render Server

The Team Render Server will be installed in a separate directory.

Note: The Team Render Server will only be made available for installation if the corresponding Cinema 4D serial number (Broadcast, Visualize, Studio) was entered.

Team Render Client

The Team Render Client will be installed in a separate directory.

Note: The Team Render Client will always be made available for installation. A serial number is not required.

Libraries, languages and documentation

Available languages and/or documentation can be subsequently installed.

Note: Only the documentation that matches the currently installed software version can be installed. Hence, once you update to a newer version of the application you can no longer install the language or documentation included on your installation DVD. You must download the corresponding language or documentation manually via the Online Updater.

Select the desired type of installation and click on Continue.

In the dialog window that follows you can verify which elements will be installed. Elements can be deselected here to keep them from being installed. As a rule, this will not be necessary.

Initially, the application will be installed in English. Any available additional languages or available documentation for that language, etc. can be found in the Optional tab. If this is not already selected, simply enable the element you want to install by clicking on its check box before continuing with the installation.

Once you have selected all files you wish to install, click on Install to continue.

In the following dialog window you will see the Software License Agreement. In order to continue with the installation you must agree to the terms and conditions of this agreement.


Click on the Print button or right-click to print the agreement.

Note: Please read this agreement carefully.

If you do not agree with the terms and conditions of this agreement you must terminate the installation process by clicking on Cancel. You must then return the software package in its entirety to the merchandiser from whom you purchased the software.


You may now continue with the installation process by clicking on the Install button.

In the following dialog window you can define a location to which the software should be installed, if and how Windows start menu entries will be created and whether or not a desktop icon should be created.

The default installation path for the Mac OS is the Programs directory. This path can be changed, if desired

Tip: When selecting an alternative installation path, the /CINEMA 4D R16 or /BodyPaint 3D R16 target directory must be entered manually. Otherwise all program elements will lie in the selected directory.

Do not install this version into an existing R15 or BodyPaint 3D R15 directory. This will corrupt both installations!

Once you have defined the desired installation path, click on the Install button to continue installation.

First, all required files will be unzipped and copied onto your hard drive. The installation program will then start anew (you may be asked for authentication and your system password) in order to install the software in accordance with the options you defined. This may take several minutes.

If the installation was successful a corresponding message will be displayed near the end of the installation process.

Clicking on the Finish button will end the installation, after which the application will be started. If you prefer to start the application at a later time, remove the check mark next to Start CINEMA 4D.

Note: In rare instances you might receive the prompt that CINEMA 4D has not been installed correctly. In most cases you will find the application in the directory you defined from which you can open the application directly. This problem most often occurs if QuickTime is being used by an application (e.g., iTunes) during installation.

3. Changing application packet

If you want to expand your CINEMA 4D software packet, e.g. upgrade from CINEMA 4D Prime to CINEMA 4D Studio it is not necessary to install the new application in its entirety.

All you have to do is start CINEMA 4D, select Personalize... from the Help menu and enter the new serial number. Simply restart the application to activate your new version!

The procedure is different if you have been using BodyPaint 3D R16 and want to switch to CINEMA 4D Studio R16, for example. CINEMA 4D R16 must be installed, as described in point 2 above.

4. Installing Team Render Server / Client

Proceed as described in point 2 above.

In the dialog window in which you can select the installation type, select Team Render Client.

Note: To install the Team Render Server you must first enter your CINEMA 4D R16 serial number. The Student/Teacher version also requires the runtime license.

The default path for the new directory will be named Team Render Server R16 and Team Render Client R16, respectively.

Tip: Note that when changing the installation path or target directory Team Render Server R16 and Team Render Client R16 must be defined manually. Otherwise the program elements will lie in the selected directory.

DO NOT install Team Render into the CINEMA 4D directory!

When installing to a custom path, do not install CINEMA 4D in the c:\programs (x 86) directory! Only 32-bit applications can be installed here.


Tip: A new installation of Team Render Client is not required on each individual computer that will be used as a client. Simply manually copy the existing CINEMA 4D Team Render Client R16 installation directory in its entirety onto each computer you want to use as a client.

Note: The additional libraries required for Windows operating systems (vcredist_x64_2005.exe, vcredist_x64_2010.exe, vcredist_x64_2012.exe, w_ccompxe_redist_intel64_2013.5.198.msi) are not included and must be installed separately on the other computers!

5. Uninstalling applications

Windows

In the Control Panel, select Add or Remove Programs and double-click on the CINEMA 4D R16, BodyPaint 3D R16 or Team Render Client R16 / Team Render Server R16 entry. A dialog window will open:

1. Enable this option if you want to completely remove the application from your computer.

2. Enable this option if you also want to remove your user directory. This directory contains your personal program preferences and other information.

Note: Deleting this directory will also delete your own Content Browser libraries and all other files saved here! Enable this option only if you are sure you no longer need these files.

3. This option defines whether or not the plugins directory should also be deleted. If you own third-party plugins that you plan to use in the future, disable this option to prevent them from being deleted.

Note: Otherwise they will be deleted by default.

Mac OS

To uninstall the application simply place the CINEMA 4D R16, BodyPaint 3D R16 or Team Render Client R16 / Team Render Server R16 folder into the trash can.

Your personal user data can be found on the hard drive under Macintosh HD / Users / [username] / Library / Preferences / MAXON. If you also want to delete this information simply drag this folder into the trash can as well.

Note: Deleting this folder will also delete your Content Browser libraries and all files therein.


6. The Online Updater

After the application has been started you may automatically receive a prompt from the Online Updater that new updates, additions, language or help files are available. This will most likely occur if no additional language or documentation files were initially installed.

In order for the Online Updater to work your computer must be connected to the Internet. If you use a firewall, it may have to be reconfigured accordingly.

Note: If your computer is connected with the internet via a password protected proxy server the application must first be configured. To do so, start CINEMA 4D, switch to the Preferences menu (Ctrl/Cmd + E) and and then to Network Connections. Enter the name of the proxy server and the port number in the corresponding Communication menus input fields.

If your computer is not connected to the Internet or if you are required to dial into the Internet via a password-protected proxy server, read point 7 below (Manually installing updates).

Note: MAXON Computer takes your privacy seriously!

If you take advantage of the comfort of the Online Updater functionality, neither your personal information nor any information from your computer will be transferred to us.

If you decide not to use the Online Updater it can be disabled in the Preferences Communication menu by deselecting the Automatically Check for Updates option. Once disabled you will have to manually download all updates (see point 7 below).

So, how does this work?

If the Online Updater dialog window opens after CINEMA 4D is started the Update tab will display which items are available for update.

Select the items you want to install by placing a check mark next to the items name.

Note: Some important updates will be displayed as enabled and grayed out by default. These options cannot be modified. The only option is to cancel the online update as a whole.

Once an item has been enabled information pertaining to that item will appear in the Description window below.

After completing your selection click on the Install button to continue.

The Software License Agreement will be displayed in the dialog window that follows. In order to continue with the installation of CINEMA 4D you must agree to the terms and conditions of this agreement. If you do not agree to the terms and conditions of this agreement you must terminate the installation process at this point.



Automatic application restart during installation

If the Automatically restart application during installation option is enabled all new starts required for installation will automatically be conducted. If this option is disabled you will be prompted each time a restart is required.

Note: You must manually confirm your operating systems security prompts.

Deleting downloaded archive after successful installation

If the Delete downloaded archive after successful installation option is enabled, all downloaded files that are no longer needed will be deleted after the update has been successfully installed. Depending on the installation conducted, this can free a great amount of hard disk space.

Create backup copy before installing

If the Create backup copy before installation option is enabled your existing installation will be saved before the update is made. The user directory created by the application will be used by default. Enter the location to which you want to save your backup copy in the Path field. If an error occurs during the update process (e.g. hard disk error, computer crash, disruption of Internet connection etc.) you will be able to use the backup copy to restore your previous installation.

Generally speaking, you should always enable the backup option when installing updates.

Note: The backup copy will consist of a common Zip archive with the name c4d_backup_[date]_[time].zip. If this file exceeds 500 MB it will be split into multiple archive files. To unzip these files they must first be moved into a common folder and unzipped in proper order.

For Windows users: In the Explorer window, double-click on each archive individually and drag the contents into a common folder (you can create a new folder for this purpose). If you use a special archiving program, select all corresponding Zip files, right-click on them and select either Extract to (WinZip) or Extract Here (7-Zip).

For Mac users: Double-click on the *.bat file that accompanies the Zip archives. This should run the terminal with which the backup file can be restored. If this does not occur, right-click or Cmd+click on the *.bat file, select Open with/Other and select the terminal from the list of system programs.

The files will be restored in a new directory.

Click on Install to start downloading the required files. In the dialog window that follows, a progress bar will show how the installation is progressing. If you close this dialog window the installation will continue in the background the installation will NOT be terminated.

Once all files have been downloaded they will be unzipped. The application and the update process will start. If the automatic restart function (see above) is not enabled you will be prompted to do so.

The update files will now be installed and the application will be restarted automatically if the option is enabled with all selected updates.

Note: If updates to CINEMA 4D / BodyPaint 3D are available, these will also be valid for Team Render. Corresponding information and updates will be made available online at www.maxon.net

After installing an update, make sure that the Team Render Client and Team Render Server are both at the same level because only then will they work together.


7. Manually installing languages, documentation, updates

If you computer does not have access to the Internet or if it is running over a password-protected proxy server or if you have disabled the automatic Online Updater function in the Preferences menu, you must install all updates manually. Team Render can only be updated manually.

A c4dupdate file can be downloaded at www.maxon.net using a computer with Internet access. This file can then be transferred to your offline computer via CD, USB stick or other medium.

To install the update file, start the application and select Manual Installation from the Help menu. In the file selection window that opens, navigate to the location to which you saved the update file and open the file.

All subsequent installation steps reflect those of a normal installation process (see point 6 above).

Notes

In order to install the documentation in a specific language (one of the available languages) CINEMA 4D must first be installed in the corresponding language.

A language version that can be used with your version of CINEMA 4D can be recognized by its designation. For example, the language update with the designation ENGLISH_16.011_20140709_103102.c4dupdate can only be used with the CINEMA 4D version R16.011. The English-language help file that corresponds to this version of CINEMA 4D would have the designation ENGLISH_HELP_16.011_20140709_103102.c4dupdate.

After installation, CINEMA 4D will run in the language that was just installed and the help files can be accessed. To install the help files, proceed as described above.

Note 1: If you subsequently install an update it will initially be installed in English by default. You must repeat the manual installation (the Online Updater may automatically prompt you to do this) of the desired language after these items have been installed. Only use the language package that corresponds to your version of CINEMA 4D!

Note 2: If a language is installed by a different user, e.g. the administrator, and subsequently run, the newly installed language must be selected manually in the Preferences menu (Ctrl/Cmd + E).

If a CINEMA 4D R16 update is available on the MAXON web site and you want to install it manually, proceed as described above.

Note: After an update has been installed, the corresponding language package must also be installed!

8. Tips and Tricks

Unattended or Silent Installation

How can CINEMA 4D be installed on several computers unattended?

This is not possible. CINEMA 4D / BodyPaint 3D and the Team Render Client must be installed and updated as described above. Subsequently either the entire MAXON directory or only the application directory can be copied onto other computers over the network.

Tip: The additional Windows C++ libraries (vcredist_x64_2005.exe, vcredist _x64_2010.exe, vcredist_x64_2012.exe, w_ccompxe_redist_intel64_2013. 5.198.msi) are not included in these directories and must be installed on each computer individually. These files can be found in the installation files (DVD, download) under \bin\data\redist.

Missing MAXON License Server serial number

When starting the application a prompt appears stating that the serial number is missing and that the License Server cannot be found.

During installation you indicated that you use the MAXON License Server (MLS), which resulted in a license.ini file being created in the installation directory, or your connection to the MLS was interrupted or blocked.

If you do not use the MLS, delete the license.ini file and enter your personal serial number.

However, if you work with the MLS and receive this prompt, make sure the MLS connection to your computer is in tact. If the MLS is not running, start it so it can retrieve a serial number.


Cannot install updates, languages or documentation

The updates have been downloaded from www.maxon.net but the ZIP files are not recognized by the Online Updater or no update files are displayed.

All updates, documentation and language files have the suffix .c4dupdate and must first be unzipped before they can be installed.

Mobile use of application, single-user license for multiple computers

Under which circumstances can a single-user license be used on multiple computers without breaching the End User License Agreement?

Install the application on an external hard drive or USB stick (> 8 GB) instead of your computers internal hard drive. You only have to enter your serial number(s) once when starting the application on a new operating system.

Attention: If you want to use CINEMA 4D on Windows and Mac OS X mobile devices, the application must be installed twice separately first on Mac OS X,then on Windows. If this order is not adhered to, the installation can be adversely affected!

New Hardware or Switching Computers

What should I be aware of when installing the software on a new computer?

If you have a single user license, delete the installation on the old computer and install the application on the new computer.

If you have an MSA (a total of 2 installations) or a multi-license, simply install the license anew.

An even easier method is to copy the entire MAXON directory to the new computer since all required files are already contained here and you will not be required to re-install existing updates.

Note: For the last option, no uninstall will be available under Windows, which means you will have to delete all directories manually.

Tip: The additional Windows C++ libraries (vcredist_x64_2005.exe, vcredist _x64_2010.exe, vcredist_x64_2012.exe, w_ccompxe_redist_intel64_2013. 5.198.msi) are not included in these directories and must be installed on each computer individually. These files can be found in the installation files (DVD, download) under \bin\data\redist.

9. Support and Contact

If you encounter problems with installation, even after thoroughly reading this installation manual, please contact us at the MAXON office nearest you:

Europe/GermanyMAXON Computer GmbH

Phone: + (00) 49617259060

Fax: + (00) 496172590630

E-mail: [email protected]

FranceMAXON Centre de Comptence

Phone: + (00) 33146 21 82 22


JapanMAXON Computer Japan

Phone: + (00) 81357590530


United Kingdom & IrelandMAXON Computer Ltd.

Phone: + (00) 441525406799

Support: + (00) 441525844969

Fax: + (00) 441525406508


United States, Canada, The AmericasMAXON Computer Inc.

Phone: 1877ANIMATE


Singapore/ASEAN

MAXON Competence Centre Singapore/ASEAN

Phone: +65 6773 0601


28 Installation Guide

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Max-Planck-Str. 20 61381 Friedrichsdorf Germany

Tel. +49-(0)6172-5906-0 Fax +49-(0)6172-5906-30

MAXON is Part of the Nemetschek Group

www.maxon.net

1. Before installing2. Installing the applicationWindowsCurrent UserAll UsersCINEMA4D / BodyPaint3DTeam Render ServerTeam Render ClientLibraries, languages and help filesDont create Start menu entriesOnly for meFor everyoneCreating a desktop shortcut

Mac OSCurrent UserAll UsersCINEMA4D / BodyPaint3DTeam Render ServerTeam Render ClientLibraries, languages and documentation

3. Changing application packet4. Installing Team Render Server / Client5. Uninstalling applicationsWindowsMac OS

6. The Online UpdaterSo, how does this work?Automatic application restart during installationDeleting downloaded archive after successful installationCreate backup copy before installing

7. Manually installing languages, documentation, updatesNotes

8. Tips and TricksUnattended or Silent InstallationMissing MAXON License Server serial numberCannot install updates, languages or documentationMobile use of application, single-user license for multiple computersNew Hardware or Switching Computers

9. Support and Contact

R16 Installation Guide En

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