Qwest

‘Helping Businesses to Leverage on their Human Capital’

Company Overview, 2010-2011

Contents

About Us Management Team Our Value Proposition Our Delivery Model Our Services Portfolio Staffing Services The RPO Model HR Consulting Learning Solutions Way Forward Contact Us

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About Us

Founded in July, 2005. Registered as a Private Limited Company in September, 2009. Professional, Knowledgeable and Experienced Leadership and Delivery Teams. Work only with 15-25 Clients at a time spanning Telecom, IT, BPO, Pharmaceutical

and Other Industries. Assignments in Talent Acquisition, Talent Engagement and Talent Development

across all Sectors. Already a Quality Player in the Integrated Staffing Industry on a Pan-India basis, with

more than 5,000 Placements at different Levels. Launching New Services every year to support diverse requirements of Client

Organizations. Delivery Model structured and customized for providing fully-integrated HR Support

Services to Clients.

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Management Team

Wilma Gupta, Director MBA in HR, Alum ’91, XISS Ranchi. Founded Qwest in 2006 with a Core Team, after a 15 Years stint in the Corporate and Site HR in the EPC Industry (Engineers India Limited) across the Recruitment and other Functions of HR. She has also been Profiled as a Entrepreneurial Leader in one of India’s Hot Start-up Companies in June, 2009 (YourStory.In). LinkedIn Profile : http://www.linkedin.com/in/wilmaguptahrMobile No : +91-99586-02233Email ID : wilma@qwesthr.com

Indranil Gupta, Director MBA in HR, Alum ’93, XISS Ranchi. Joined Qwest in 2009 with 15 Years of Experience as HR Generalist and Rewards Specialist in Leadership Roles in Telecom Industry (Sprint-RPG, Bharti-Televentures / Airtel), Software Companies (Ericsson-Hewlett Packard, Mahindra-British Telecom / Tech-Mahindra), IT / ITES Sector (Xansa / Steria) and Engineering Space (Deere & Co / John Deere). LinkedIn Profile : http://www.linkedin.com/in/indranilguptahrMobile No : +91-99589-55088Email ID : indranil@qwesthr.com

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Our Value Proposition

We offer Staffing Services, HR Consulting and Learning Solutions to Client Organizations in order to help them –

Optimize on their Costs Improve their Process Efficiencies Maximize their Employee Value

towards creating greater Business impact in a highly dynamic and competitive Market environment.

We work on a very simple Service Philosophy of ‘Understand’, ‘Commit’ and ‘Deliver’, by always keeping in mind the ‘Time’, ‘Quality’ and ‘Cost’ parameters, so as to pass on the maximum benefits of our knowledge and experience to our Client Organizations through our own growing ‘Centers of Expertise’ (COE) in the different domains.

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Our Delivery Model

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Our Services Portfolio

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Our Staffing Services

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Recruitment & Search Activities

We provide a very comprehensive range of both Recruitment and Search Solutions to our Client Organizations (Telecommunications, IT / Software, ITES / BPO and Pharmaceutical Industries).

Our expertise lies in the Recruitment of Technical, Operations, Management and Support Positions across the Junior, Middle and Senior Levels (Telecommunications, IT / Software and ITES / BPO Industries).

We provide Managed Manpower Services to Clients in the areas of Interim Staffing based on the number and skill sets of such Positions, where by the incumbents operate on our rolls and are deputed at Client sites for fixed term contract periods (Telecommunications, ITES / BPO and Events / Entertainment Industries).

Our Value-added Services to Clients comes in the form of our End-to-end Recruitment Model in the form of Recruitment Process Outsourcing (RPO) Services (BFSI, ITES / BPO and Pharmaceutical Industries).

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Recruitment & Search Methodologies

QwestHire : Provides Candidates to Client Organizations in the Junior, Middle and Senior Management levels through our regularly researched, updated and validated Candidate Database.

QwestSearch : Provides Candidates to Client Organizations for their very Critical Positions and Leadership Roles, through our exclusively mandated Executive Search Assignments .

QwestVeri : Provides intensive and extensive Reference Checking and Background Verification services for both existing and new Staff and Employees of our Client Organizations across all levels.

QwestRPO : Provides End-to-end Recruitment Services to Client Organizations, from Requisition Seeking up to Joining Formalities of the Selected Candidates, through its Recruitment Process Outsourcing (RPO) Services Model.

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Our Recruitment Process

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What is Recruitment Process Outsourcing

Recruitment Process Outsourcing (RPO) is a World-wide Business Concept, where by an External Services Provider acts as a Company's Internal Recruitment Function for a part or all of its jobs, tasks or activities.

The External Services Provider (RPO Provider) manages the entire Recruitment and Selection (Hiring) Process, right from Job Profiling up till On-boarding of the New Recruits (New Hires).

The range of Services provided also includes an MIS on Staff Data, Skill Sets, Technology, Methodology and Reports.

A successfully managed RPO will improve a Company's time to hire (TAT), increase the Quality of the Candidates, provide verifiable Performance Metrics, reduce significant Costs and improve Governmental Compliance.

An RPO is a complete “Partnership Model”, where in the External Services Provider and Company’s Internal HR Department work very closely.

A lot of Companies are moving away from a traditional Recruitment Function to an RPO Model to leverage on the above advantages.

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Emerging RPO Trends

HRO-RPO Partnerships : Human Resource Outsourcing (HRO) Firms will have to Step-up their Partnerships with RPO Firms, recognizing the need for an Effective RPO Solution as a Competitive Market Differentiator.

Global RPO : With the move towards Global RPO gaining momentum, the Outsourcing Firms will develop a Delivery Model that supports most areas of the world, as increasing numbers of Contracts will include this Global Component as well.

Global Sourcing : A Solution to the issues of Skill Shortage is to Source Globally for

Local Positions, as the Talent Pool and the sheer Numbers in areas such as the Asia Pacific are hard to ignore for any Global Company.

Large-scale Contracts : As Large Corporations continue to recognize the Strategic and Business Benefits of RPO, the Large-scale Contracts in terms of Size and Scope will become increasingly necessary.

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Our RPO Offerings

Searching Candidates from Internal Databases, Job Boards and Open Requisition Postings.

Internet Sourcing, CV / Resume Screening, Resume Processing and Response Handling.

Research for Passive Candidates, Corporate Intelligence Research and Database Maintenance.

Interviewing Process, Skill Testing, Short Listing, Reference Checking, Candidate Hiring and Offer / Appointment Letters.

Research and Monitoring of Open Positions of Other Companies (Competitors) to Analyze current and emerging Market Trends.

Vacancy Monitoring, New Joiner Reports and Attrition Reporting. Joining Formalities, and New Employee Induction.

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Benefits of RPO

High End Support Proactive Recruitment Implementation (Improving Hiring Decisions & Talent

Retention and Reducing Management Stress). Implement Easy-to-use Technology enabling continuous Re-engineering of

Recruitment Processes to achieve Talent Management Goals. Knowledge Transfer to create a position of Self-sufficiency that future proofs the

Ability to Attract and Retain the Top Talent without the dependency of External Agencies and Suppliers.

Improved Processes, Quality and Performance Benchmark metrics reporting for all Stakeholders.

Time Savings Reduced ‘Time To Hire (TAT)’ by up to 40 – 60% (Especially, for Critical Resource

areas of High Skill Shortage and High Competition / Demand such as IT, Technical and / or Health Sectors Etc).

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Continued…

Cost Savings Reduced ‘Cost Per Hire’ (50 – 70% Net Savings on the Existing Recruitment Spend of

Companies). One Consolidated Invoicing only on a Monthly basis, so less Administrative time and

hassles.

Setting Standards Establishment of Streamlined Recruitment Standards (Improved Quality of CV’s /

Resume’s, Internal / External Process Orientation and Internal Recruitment Systems). Customized Talent Attraction and Retention Strategies to Improve Quality and also

Guarantee the substantiality of the Company’s Talent Pool.

Respect for Candidates Being sensitive to the Candidates’ aspirations, expectations and needs throughout the

entire Recruitment Cycle.

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HR Consulting and Support Services

Our HR Consulting and Support Services with Client Organizations are based on a ‘Partnership Engagement Model’.

We undertake Consulting assignments that require specific domain capabilities to research, design and deliver relevant, progressive and actionable Human Resource strategies, plans and programs.

With more and more Organizations today looking at Outsourcing their HR Services to reap the huge benefits arising out of cost, time and external resource expertise, we endeavor to work with such entities by way of providing our HR Support and Outsourcing Services to them.

The primary beneficiaries of the above Services are the Start-up Ventures, the Growing Companies, the Small & Medium Enterprises (SMEs), the India Entries and the NGOs.

These Services are undertaken with the Client Organizations with very clear-cut accountabilities, pre-defined performance metrics and mutually agreed SLAs.

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HR Consulting and Support Activities

HR Helpdesk Support for managing HR Operations. Designing, Developing and Benchmarking of HR Policies and Processes. Developing Competency Frameworks and conducting Assessment Centers. Conduction Job Evaluations and building Employee Career Frameworks. Conceptualizing and Designing of Employee Performance Management systems. Designing and Benchmarking of Compensation and Benefits structures. Organization Diagnostic Studies and Employee Satisfaction Surveys (E-SATs). Designing and Structuring of Organization and its Functional Frameworks.

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Learning and Development Solutions

Training Needs Identification (TNI) for Employees. Finalization of Annual Training Plans. Designing and Delivering of In-house Training Programs. Evaluation of Training Effectiveness. Employee Development Centers. Open House Programs. Coaching Workshops. Leadership Programs.

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Our Public Workshops

Team Building and Interpersonal Skills. Effective Communication and Business Presentation. Emotional Intelligence in Workplace. Managerial Effectiveness. Cross Culture and Etiquette. Managing Employee Rewards. Stress Management. Time Management.

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In-house Training Programs

We offer topical, need-based and experiential Learning Programs in the areas of General Management, Human Resource Management, Strategic Management, Customer Management, Health Management and Reward Management.

These Programs are aimed at upgrading the knowledge, skill and attitude levels of the Client workforces to enable their staff gain the required expertise of implementing change and development challenges.

A selected panel of Faculty drawn out from reputed Institutions, Organizations and Academia with proven and consistent track records deliver these Programs to the Participants in the different areas.

Our Programs are tailor-made to meet the diverse requirements of the Client organizations, as identified from their Training need assessments and are imparted individually, in small task force or in large-group settings.

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Our Learning Methodology

Pre-Training Activity Stage

Step – 1 Training Needs Analysis (Training Needs as identified from the Training Plan /

HR Plan of the Organization). Step – 2

Training Research and Design (Draft a Training Proposal based as per Stated Organizational Needs).

Step – 3 Finalize Training Plan (Modify / Customize taking into account the short term /

long term Organizational objectives).

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Continued…

Training Activity Stage

Step – 4 Execute Training Programs (Theory, Lecture, Case studies, Management games, Videos,

Role Plays, Participants Feedback, Follow-up action plans).

Post-training Activity Stage

Step – 5 Submission of Training Report (Participant’s Feedback, Trainer’s Analysis, Observations

and Recommendations). Step – 6

Implement Post-Training Action Plan (Facilitate participants’ Action Plan with HR, Follow-up on Progress / Results, Issue Certificates to the Participants).

 

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Way Forward

You may be just a Start-up Company setting up your first-time Shop in India or an already established Company, whether Indian or Transnational.

You may be just a mid-sized SME or an already a big Corporate in the Indian Domestic or International Market.

You may even be a Professionally-managed Academic or Educational Institution or an Indian or Foreign NGO.

If you think that you or your Organization can benefit in any ways from our current range of Services or may even have some requirements which is quite different from the same and would need a customized approach for your Business needs, then please feel free to get in touch with us, without any kind of obligations.

You may also visit our website (www.qwesthr.com) for more information.

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Contact Us

Business Executive

Qwest HR Services Pvt Ltd,

C-31, A (First Floor), Nathu Singh Market,

Masoodpur, Vasant Kunj, New Delhi – 110 070, India.

Telephones : +91-99589-55088, +91-99586-02233, +91-98106-03672

E-mails : contact@qwesthr.com; contactqwest@yahoo.com

Website : www.qwesthr.com

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