Qut Presentation - Cultural Aspects In ICT Projects
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Presentation to ICT students John D’Hooghe
description
Presentation given by John D\’Hooghe to Qld University of Technology IT students.
Transcript of Qut Presentation - Cultural Aspects In ICT Projects
Presentation to ICT studentsJohn D’Hooghe
Are you thinking:Who is this guy?Am I wasting my time here?Would I be better off working on my
assignment?What time does this session finish?
Outline
1. Look at different organisations
2. What makes them different
3. How does it affect our role as an ICT
professional
4. Questions
Organisational FactorsOrganisation type
OwnershipSizeGeographical locationBusiness
Org StructureCulture
Always ask yourselfWho?
Org type, who’s the real customerWhat?
What are they asking forWhy?
Why do they need it?When and Where?
Role PlayYou are Alex – an IT Project ManagerYou specialise in implementing Business
SystemsYou will be sent on two assignmentsI’ll be asking for volunteers
to come out the front
This the usual reaction I get when I mention that last point. So I’ll spare you from coming out BUT I’ll be seeking your involvement along the way.
Alex builds an Ecommerce Site for an
Agricultural Co-op.
ConsiderationsOrg ownership & structureLanguageLocationCultureBusiness need.Expectations
ConsiderationsCo-op is a Govt owned business. The mgmt hierarchy is not clear to
Alex.Alex doesn’t speak Mandarin. Relies on interpreter. Long bouts of
discussion between interpreter and client without Alex knowing what was said.
Shanghai is extremely large – over 17 million. Who are the eventual users?
Joining WTO. But some are fearful and distrust Westerners. Different way of thinking and doing things. A lot of emphasis on RELATIONSHIPS.
Be seen to be doing something. Educate farmers on farming techniques and what to plant. But not many have PCs. Rely on Co-Op leaders to provide answers.
Want state of the art Ecommerce site built within a month for not a lot of Yuan.
Alex creates a Maintenance Mgmt System for
Public Safety Devices
ConsiderationsOrg ownership & structureLanguageLocationCultureBusiness need.Expectations
ConsiderationsGovt DeptEnd-users not conversant with IT. Blue collar workers.Located near mouth of river. Slow comms lines. Department has existed for 150 years – shipping .
Large re-structure has occurred. Loss of identity.Manage maintenance of Navaids. Remove reliance on
a few individuals who know every buoy by name.Out on boats. Users are used to large visual white
boards with little magnetic markers.
Remember
Know the client – Who, What, WhyChange is constantBe flexible, adaptCarry a large tool kitHave fun
Questions?
Discussion?
