Quick-Start Guide 1&1 Start Now - 1&1 Hilfe Center€¦ · E-Mail: [email protected] 1&1 Telecom...

QUICK-START GUIDE1&1 START NOW

AVM FRITZ!Box 7520 / 7530 / 7560 / 7580 / 7590 4G XSStick LW1208

Internet, telephone and more:

YOUR 1&1 DSL Welcome to our 1&1 customer world!

I am glad that you have found the internet package you were looking for from us. I am convinced that you have made the right choice!

Here at 1&1 you can choose a connection to suit your needs, either with or without a minimum contract period. We provide top-quality networking and entertainment solutions to enhance your comfort within your own four walls. In addition, with a 1&1 DSL connection, you receive everything that you need to set up your own home network. You can, for example, store your data centrally, so that it can be accessed by all of the computers in your household.

This quick-start guide summarises all of the key information you need to get started with 1&1, to ensure the process is as pleasant and smooth as possible. You can also find valuable tips and tricks in our detailed DSL user guide, available online at www.1und1.de/handbuch-dsl

Our friendly customer support staff are available 24/7 to answer any questions you may have. Satisfied customers are our priority.

Enjoy your 1&1 DSL!

Martin Witt Managing Director of 1&1 Telecom GmbH

2

Contents

Before you get started ..............................................4

Safety information

Pre-requisites for a smooth-running service

Naming conventions and manufacturer’s information

Technical requirements

Check package contents

Initial set-up .............................................................8

Prepare 1&1 LTE-Antenne (1&1 LTE antenna)

Set up 1&1 HomeServer LAN connection (wired) Alternative connection – Wi-Fi connection

Enter PIN, phone number and Start-Code

Connect telephone Analogue telephone Cordless telephones (DECT)

Find the best location ............................................ 17

If you have signal issues

Troubleshooting ...................................................... 18

Slow Wi-Fi connection

Sources of interference to the Wi-Fi

Accessories to improve range

Restore 1&1 HomeServer to factory settings

Switch to DSL - connect before 8am ......................26

Recycling and disposal ...........................................30

Returning old devices

Help and contact information ................................ 31

FAQs

Free telephone support

Free email support

Forum

User guide

3

Safety information

Before you get started

� The 1&1 HomeServer does not have an on/off switch. As such, it must be possible to unplug the 1&1 HomeServer at all times. Plug the 1&1 HomeServer into an easily accessible power socket.

� Overloaded sockets, extension cables and multiple socket outlets can cause fires and electrocution. Avoid the use of extension cables and multiple socket outlets wherever possible. Do not connect several extension cables or multiple socket outlets together.

� Heat build-ups can lead to the 1&1 HomeServer and the 1&1 LTE-Antenne (1&1 LTE antenna) overheating. This could damage the devices. Ensure there is sufficient air circulation around the devices. Ensure that the ventilation slots on the housing of the 1&1 HomeServer remain unobstructed. Do not place the 1&1 HomeServer on rugs, carpets or upholstered furniture. Do not cover the 1&1 HomeServer.

� The underside of the 1&1 HomeServer may become warm in normal operation. This heat may cause damage to heat-sensitive surfaces. Do not place the 1&1 HomeServer on heat-sensitive surfaces.

� In the case of storms, there is a risk of lightning strike, which could lead to surge damages to connected electronic devices. Do not install the 1&1 HomeServer during a storm. In the case of storms, unplug 1&1 HomeServer and disconnect the DSL or VDSL connection.

� If moisture or liquid reaches the 1&1 HomeServer or 1&1 LTE-Antenne, it could lead to electric shocks or short circuits. Only ever use the 1&1 HomeServer and 1&1 LTE-Antenne inside buildings. Do not allow any liquids to get inside the 1&1 HomeServer.

� There is a risk to users if the 1&1 HomeServer or 1&1 LTE-An-tenne are opened incorrectly or if improper repairs are carried out. Do not open the housing of the 1&1 HomeServer or 1&1 LTE-Antenne. If repairs are needed, return the 1&1 HomeServer or 1&1 LTE-Antenne to 1&1.

� Dust, moisture and steam, as well as strong detergents or solvents can damage the 1&1 HomeServer. Protect the 1&1 HomeServer from dust, moisture and steam. Always unplug the 1&1 HomeServer before cleaning. Clean the 1&1 HomeServer with a damp, lint-free cloth.

� Do not use the 1&1 HomeServer or 1&1 LTE-Antenne in areas where the use of wireless equipment is forbidden. Follow the relevant signs or instructions from authorised personnel.

� During installation and operation of the 1&1 HomeServer and the 1&1 LTE-Antenne, ensure that people maintain a distance of at least 20 cm.

� Do not install or operate your 1&1 HomeServer or 1&1 LTE-Antenne near flammable gases or in areas where there is a risk of explosion.

4

� Always keep the 1&1 LTE-Antenne out of the reach of children. Using the 1&1 LTE-Antenne as a toy can lead to injury. Small parts could be swallowed.

� Do not use the 1&1 LTE-Antenne near or inside metal const-ructions or installations, which emit electromagnetic waves, as these can cause damage to the signal receiver.

� The 1&1 LTE-Antenne is not waterproof. Always keep the 1&1 LTE-Antenne dry and store it in a cool place away from direct sunlight.

� Do not use the 1&1 LTE-Antenne immediately after a sudden change in temperature. Using the device in this situation could lead to the formation of condensation inside and on the device. Do not switch it on until it is fully dry.

� Always take care when handling the 1&1 LTE-Antenne. Do not drop it, bend it or subject it to impact. This could damage the 1&1 LTE-Antenne.

� The recommended operating temperature is between -10 °C and +60 °C, with an air humidity of between 5 and 95%.

These instructions describe the 1&1 Sofort-Start (1&1 Start Now) with various 1&1 HomeServers or the 1&1 BusinessServer. These instructions concern the FRITZ!Box 7520, FRITZ!Box 7530, FRITZ!Box 7560, FRITZ!Box 7580 or the FRITZ!Box 7590, manufactured by AVM. As such, the user interface and the network name (SSID) contain the name of the manufacturer: AVM FRITZ!Box 7530, FRITZ!Box 7560, FRITZ!Box 7580 or FRITZ!Box 7590. To improve readability, the name 1&1 HomeServer will be used in this guide to refer to all devices (1&1 HomeServer and 1&1 BusinessServer). Any relevant differences will be indicated as required.

The manufacturer's address is: AVM GmbH Alt-Moabit 95 10559 Berlin avm.de

The 1&1 LTE-Antenne (1&1 LTE antenna) is the XSStick LW1208, manufactured by 4G Systems.

The manufacturer's address is: 4G-Systems GmbH & Co. KG Unter Goldschmied 6 50667 Cologne 4g-systems.com

Manufacturer’s information

5

http://www.avm.de

http://www.4g-systems.com

Pre-requisites for a smooth-running service Technical requirements

� Antenna location - with good mobile reception Place the 1&1 HomeServer with attached 1&1 LTE-Antenne (1&1 LTE antenna) in a location where you also have good mobile phone signal. Choose a location near to a window. Avoid obstacles between the 1&1 LTE-Antenne and the antenna mast.

� Location - easily accessible and central Position the 1&1 HomeServer so there are no obstacles, such as cupboards or other electronic devices, between your 1&1 HomeServer and Wi-Fi-enabled devices.

� Use 1&1 Start-Code The 1&1 Start-Code guarantees a complete installation and the smooth running of your DSL connection. You can only set up your device with the 1&1 Start-Code if the device is in its original condition, or has been restored to factory settings.

� HSPA+ / LTE signal

� 1&1 DSL connection in Germany

� Up-to-date web browser with HTML5 support

� For Wi-Fi connections: Wi-Fi-enabled devices

� For LAN connections: device with network connection

6

Check the package contents

In order to ensure a smooth installation of the device, it is im-portant that all accessories are to hand. As such, first check the contents of your 1&1 Start Now parcel.

In addition to the operating instructions, the complete package includes the following components:

1. DSL router “1&1 HomeServer” (example image)

2. Power supply for “1&1 HomeServer+”

3. DSL cable (not needed until DSL connection date)

4. Network cable

5. 1&1 SIM card including PIN and PUK codes

6. 1&1 LTE-Antenne (1&1 LTE antenna)

7. You login details for 1&1 Sofort-Start (1&1 Start Now), contains:

1 1&1 Start-Code: You need your 1&1 Start-Code to set up the 1&1 HomeServer and LTE access.

2 Your 1&1 customer number: You use your 1&1 customer number and personal password to log into the 1&1 Control-Center.

3 Your 1&1 telephone numbers: Area code (a) + landline number (b); mobile number (c)

1. 2.

6.

3.

4.5.www.1und1.de1&1 Telecom GmbH, Elgendorfer Straße 57, 56410 Montabaur IHRE SIM-KARTE

7.

– Example Personal security letter –

Ihre 1&1 Kundennummer:

123456789

Ihre E-Mail-Adresse:

[email protected]

Ihre 1&1 Rufnummern:01234/1234567 +49 9876543210

Ihre 1&1 Zugangsdaten

1&1 Start-Code:

Internetzugangskennung:

Zugangspasswort:

XXXX - XXXX - XXXX

1und1/[email protected]

xxxxxxxxx

Sehr geehrter Herr Muster,

heute erhalten Sie die Zugangsdaten für die 1&1 Sofort-Start-Option. Bitte beachten Sie hierzu die Hinweise auf der Rückseite.

Mit der Schnell-Start-Anleitung richten Sie Ihre 1&1 Sofort-Start-Option ein, mit der Sie bereits bis zur Schaltung Ihres 1&1 Anschlusses das Internet nutzen und telefonieren können. Diese Zugangsdaten sind nur so lange gültig, bis Ihr 1&1 Anschluss bereitgestellt ist. Am Schaltungstermin verbinden Sie Ihren Router bitte vor 08:00 Uhr, wie in der Anleitung beschrieben, mit der Telefonanschlussdose. Die Umstellung auf den 1&1 Anschluss findet dann im Laufe dieses Tages automatisch statt.

Für künftige Einrichtungsschritte senden wir Ihnen noch das separate Schreiben „Ihr 1&1 Anschluss – Ihre Zugangsdaten“ mit Ihren Internetzugangsdaten.

Haben Sie Fragen? Wir sind gerne für Sie da. Sie erreichen uns täglich rund um die Uhr – kostenfrei aus dem Fest- und Mobilfunknetz der 1&1 Telecom GmbH – unter: 0721 96 00.

Ich wünsche Ihnen viel Spaß beim Surfen mit 1&1.

Freundliche Grüße aus Montabaur

Ihre

1&1 Kundenkommunikation

Ihre Zugangsdaten für die 1&1 Sofort-Start-Option

Montabaur, 01.06.2018

1&1 KundenserviceTelefon: 0721 96 00E-Mail: [email protected]

1&1 Telecom GmbHElgendorfer Str. 5756410 Montabaur

2

3

1


123456789


[email protected]

Ihre 1&1 Rufnummern:01234/1234567 +49 9876543210


1&1 Start-Code:


Zugangspasswort:

XXXX - XXXX - XXXX


xxxxxxxxx








Ihre






7

Prepare 1&1 LTE-Antenne

Initial set-up

The 1&1 Start Now kit provides you with hardware that you can use to access the internet and telephone via a mobile phone connection before your DSL connection is switched on.

Step 1

Take your SIM card from the envelope entitled “Ihre SIM-Karte” (Your SIM card).

Carefully remove the micro SIM card for the 1&1 LTE-Antenne.

Step 2

Turn the 1&1 LTE-Antenne over, so you can access the base.

Step 3

Slide open the lid and remove.

micro SIM nano SIM

mini SIM

1&1 Triple-SIM

SIM card formats

In original size

micro SIM

8

Step 7

Put the cover back on and place the 1&1 LTE-Antenne in the USB port on the 1&1 HomeServer. Set up the 1&1 HomeServer.

For this, see: Set up 1&1 HomeServer. > page 10

Step 4

To remove the SIM card holder, slide it backwards and then tilt it upwards.

Step 5

Place the micro SIM card so the chip is facing downwards. The angled corner denotes the direction of the USB cable.

Step 6

Ensure that the micro SIM card has been inserted correctly and does not stick out.

Tilt the SIM card holder back downwards and lock in place.

9

Set up 1&1 HomeServer

Note:

Only use the original po-wer supply delivered with this 1&1 HomeServer!

Step 1

Place the 1&1 LTE-Antenne in a USB port on the 1&1 HomeServer. The USB socket is located on the base or side of the 1&1 HomeServer.

Step 2

Plug in the 1&1 HomeServer to a power socket using the power supply cable.

The “Power / DSL” light will start to flash after a few seconds.

Note:

Only connect the 1&1 HomeServer to the master telephone socket! Ask a technician to remove all other telephone sockets where possible, as these may interfere with the signal and affect your connection.

FON 1FON 1 FON 2FON 2 FON S0FON S0 WANWAN LAN 1LAN 1 LAN 2LAN 2 LAN 3LAN 3 LAN 4LAN 4 PowerPower USBUSB

FON 1 DSLDSL


FON 1DSLDSL

DSLDSL FON 1FON 1 FON 2FON 2 FON S0FON S0 WAN WAN LAN 1LAN 1 LAN 2LAN 2 LAN 3LAN 3 LAN 4LAN 4 PowerPower USBUSB

USB

LAN-Verbindung (wired)

Use the network cable to connect the 1&1 HomeServer to the network port on your computer.

Continue reading on > page 12 Enter PIN, phone number and Start-Code.

10

Alternative connection - Wi-Fi connection ( wireless):

Connect smartphone / tablet via Wi-Fi

Open the Wi-Fi menu item on your smart-phone or tablet. Follow the steps listed in the table.

1. Select your Wi-Fi wireless network (SSID).

2. Enter the wireless network key. Click on Connect or Done.

Instructions by operating system (computer)

Windows 7Start > System Settings > Network and Sharing Center > Connect to a network

Windows 10Windows symbol > Settings > Network and Internet > Wi-Fi > Show available networks

macOS Apple symbol > System Preferences > Network > Wi-Fi

Instructions by operating system (smartphone or tablet)

Apple iOS Settings > Wi-Fi

Google Android

Menu > Settings > Wi-Fi

Windows 10 Mobile

Settings > Network and Wireless > Wi-Fi

Connect computer via Wi-Fi

1. Turn on Wi-Fi on your computer. Follow the steps listed in the table.

2. The available Wi-Fi networks will be dis-played. Connect to your wireless network (SSID).

3. Enter the wireless network key.

Ensure that the Wi-Fi LED is illuminated on the 1&1 HomeServer. If so, press the “Wi-Fi” button.

11

Step 1

Scratch off the black panel 1 on the “Ihre SIM-Karte” (Your SIM card) letter. This will reveal the PIN for your 1&1 SIM card.

Herzlich Willkommen bei 1&1!Mit dieser 1&1 SIM-Karte erhalten Sie Zugang zum Mobilfunknetz.Legen Sie die Karte einfach in Ihr mobiles Endgerät und folgen Sieden Anleitungen.

ÜBRIGENS: Darf‘s ein bisschen mehr sein? Nützliche Informationen,Möglichkeiten und Einstellungen rund um Ihren Vertrag finden Sieim 1&1 Control-Center unter: https://login.1und1.de

Wir wünschen Ihnen viel Spaß für Ihr mobiles Leben und viel Freudemit den Produkten von 1&1.

Zu Ihrer Sicherheit: PIN und PUKPIN: Nach dem Einschalten Ihres mobilen Endgeräts werden Sie nachIhrer PIN (Persönliche Identifikations-Nummer) gefragt. Die Abfragedieser Geheimzahl soll sicherstellen, dass Unbefugte keinen Zugangzu Ihrem 1&1 Anschluss bekommen.

PUK: Wird die PIN drei Mal hintereinander falsch eingegeben, wirdIhre 1&1 SIM-Karte automatisch gesperrt. Mit Ihrem achtstelligenPUK (Personal Unblocking Key) können Sie die Sperre aufheben.

WICHTIG: Bewahren Sie Ihre Geheimzahlen im Interesse Ihrer Sicherheit unzugänglich für Unbefugte auf. Sollte das Rubbelfeld auf der linken Seite bei Auslieferung der SIM-Karte beschädigt und Ihre Geheimzahlen darunter lesbar sein, wenden Sie sich bitte sofort an Ihren 1&1 Kundenservice unter:

PIN:

PUK:

SIM-Nr.:0721 96 00(täglich rund um die Uhr – kostenfrei aus dem Fest- und Mobilfunknetz der 1&1 Telecom GmbH)

Bitte hier freirubbeln

21 1250 7833763 4 F

1 2 5 0 7 8 3 3 7 6 3 4 0 0 0 0 2 1 0

FRITZ!Box password not yet issued

Some devices (e.g. AVM FRITZ!Box 7490) are not delivered with a pass-word. For these devices, you will be prompted to create a FRITZ!Box pass-word during the set-up process.

Enter PIN, phone number and Start-Code

Step 2

Open your web browser (e.g. Chrome, Firefox, Safari, Internet Explorer, Edge). The configuration page will be displayed. If the configuration page does not open automatically, enter http://fritz.box or http://192.168.178.1 into the address line of your browser.

Step 3

Enter the FRITZ!Box password 3 and click on Anmelden (Log on) 3a .

The FRITZ!Box password can be found on the type plate of your 1&1 HomeServer and in the enclosed service information.

3

1

3a

Step 4

The Privacy Notice will appear. Choose your settings and click OK.

www.1und1.de1&1 Telecom GmbH, Elgendorfer Straße 57, 56410 Montabaur IHRE SIM-KARTE

12

Step 5

Click on 1&1 LTE- / HSPA+ Antenne 5 and then on Weiter (Continue) 5a .

Step 6

Enter the four-digit PIN 6 for the 1&1 SIM card into the designated field and then click on Weiter (Continue) 6a .

Step 7

For the following steps, you will need the letter entitled “Ihre Zugangsdaten für die 1&1 Sofort-Start-Option” (Your login details for 1&1 Start Now).

This letter contains your mobile phone number, your landline number with area code and your 1&1 Start-Code. The structure and composition of your login details is described on > page 7.

– Letter with login details–


123456789


[email protected]

Ihre 1&1 Rufnummern:01234/1234567 +49 9876543210


1&1 Start-Code:


Zugangspasswort:

XXXX - XXXX - XXXX


xxxxxxxxx








Ihre







123456789


[email protected]

Ihre 1&1 Rufnummern:01234/1234567 +49 9876543210


1&1 Start-Code:


Zugangspasswort:

XXXX - XXXX - XXXX


xxxxxxxxx








Ihre






5

6

5a

6a

13

5

5a

Step 10

Enter the 12-character 1&1 Start-Code, containing both upper and lower case letters and numbers, into the appropriate field. 5 .

Ignore the hyphens. When entering the Start-Code, make sure that you enter the Start-Code correctly into the two rows, without making any typing errors.

Click on Weiter (Continue) 5a .

8a

8

Step 8

Enter the mobile phone number (e.g. 01520123456) and the area code (e.g. 030) from the letter entitled „Ihre Zugangs-daten für die 1&1 Sofort-Start-Option” (Your login details for 1&1 Start Now) 8 .

Then click on Weiter (Continue) 8a .

9

Step 9

The PIN and internet connection will be checked by the 1&1 HomeServer.

When the check is complete, click on Weiter (Continue) 9 .

Note: Start-Code

Please note that we can only guarantee a complete installation and smooth functioning of your LTE access if you use the Start-Code! If you receive an error message, try entering the 1&1 Start-Code again.

Area code and mobi-le phone number

You must enter the full mobile number into the field. In the area code field, just enter the area code for the landline number. You can find the area code and the mobile phone number in the letter entitled “Ihre Zugangsdaten für die

1&1 Sofort-Start-Option” (Your login details for 1&1 Start Now).

> page 7

14

11

Step 11

Once you have successfully set up your con-nection, click on Beenden (Finish) 11 .

You have now set up your device and connection via mobile. You can now surf the web and, once you have connected a telephone to the FON connection, or via DECT, you can also make phone calls.

Please see the 1&1 DSL user guide, available online at www.1und1.de/handbuch-dsl, for information about how to set up additional telephones and allocate phone numbers, and how to change the network name and network key.

15

4. Connect telephone

The telephone number, that you gave to or received from 1&1 when placing your order, will be set up for 1&1 telephone calls once you have entered the 1&1 Start-Code.

Analogue telephone

Plug the telephone cable (TAE) into the port labelled “FON” on the side of the 1&1 HomeServer. Make sure that you plug the cable into the port precisely as shown.

Cordless telephones (DECT

Read and follow the instructions provided with your DECT telephone to manually set up a base station.

As soon as you are requested to press the registration/paging button on the base station, press and hold the Connect / WPS button A on the 1&1 HomeServer until the LED of the same name starts to flash.

The default DECT pin for the 1&1 HomeServer is “0000”.


FON 1 DSLDSL

Power/DSL

WLAN

Fon/DECT

Connect/WPS

Info

A

16

Find the best location

If you have signal issues

3

3a

Strong signal, good connection quality

Weak signal, poor connection quality

Step 1

Open your browser, go to http://fritz.box, enter your FRITZ!Box password and press ENTER to confirm.

Step 2

In the left hand column, click on “Overview” and then Internet > Mobilfunk (Internet > Mobile internet).

Step 3

Click on Aktualisieren (Update) 3 . The signal quality 3a will be recalculated and displayed.

Find a location with mobile signal

Use the signal display on your mobile phone to find the best location for your 1&1 Start Now.

17

Troubleshooting

Problem Possible cause Solution

No internet connection or faulty internet connection

1&1 LTE-Antenne plugged in incor-rectly

Plug the LTE antenna in again. Switch the USB port, if possible.

Device doesn’t work correctly Restart the device.

Poor signalFind a new location for your 1&1 HomeServer. Make sure there are no obstacles between the LTE antenna and the antenna mast.

Data allowance surpassedYou have used up your data allowance. Your connection speed will be up to 64 kBit/s until your next billing cycle. see 1&1 Hilfe-Center

No phone line connection or faulty phone line

Telephone not connected correctly Plug the telephone in properly.

DECT telephone doesn’t work Activate DECT on your 1&1 HomeServer. Open up the FRITZ!Box user interface. Click on DECT > Base station. Tick the DECT box and click Confirm.

Telephone numbers allocated incorrectly

Allocate the telephone numbers correctly to the devices. see ”Handbuch DSL“

Incorrect login details Enter the correct login details. > page 12

Device doesn’t work correctly Restart the device.

18

https://hilfe-center.1und1.de

https://www.1und1.de/handbuch-dsl

Problem Possible cause Solution

No network connection or faulty network connection

No connection to the 1&1 Home-Server

Reconnect your device via Wi-Fi or LAN. > page 10

No Wi-Fi connection Turn on Wi-Fi on your 1&1 HomeServer and on your device. > page 11

Wi-Fi activated but cannot log in Check the network key. > page 11

Wi-Fi interferenceAvoid sources of interference, choose a different location. > page 21

No LAN connection Check that the cables between your 1&1 HomeServer and your device are plugged in correctly. Check the ports and cables for damage.

LAN connection working but cannot log in

Check your firewall settings and make sure your security software isn’t blocking access.

1&1 HomeServer not working properly or not responding

Device error Restore the device to factory settings. > page 23

19

Step 1

Open your browser, go to http://fritz.box, enter your FRITZ!Box password and press ENTER.

Step 2

Click on Heimnetz > Mesh (Home network > Mesh) 2 .

This shows which devices are connected to the 1&1 HomeServer. It also shows the speed for the connected devices.

These figures update regularly, so you can see any changes as they occur. Try moving a device to see if this improves the connection speed.

2

Home network overview

This feature is available for firmware 6.88 and above.

Measure speed with the 1&1 Control-Center app

Under WLAN-Verbin-dung (Wi-Fi connection) in the 1&1 Control-Center app, you can find tools to help you measure and improve the quality of your Wi-Fi network.

You can download the 1&1 Control-Center app from the Google Play Store (Android) and from the Apple App Store (iOS).

Slow Wi-Fi connection

20

Wi-Fi interference

� Walls and floors (depending on the material, loss of signal from walls can be extremely high)

� Furniture

� Bluetooth devices (e.g. wireless keyboards, wireless headphones)

� Plants

� Electronic devices (e.g. microwaves, wireless cameras)

� Water-bearing elements (e.g. water pipes, radiators)

Try to ensure that there are no obstacles between the 1&1 HomeServer and the device.

The 1&1 HomeServer emits a signal at two frequencies (2.4 GHz and 5 GHz) and automatically switches to the frequency with the better signal conditions.

Place your 1&1 HomeServer away from obstacles and in a central position - this is a key requirement for ensuring you receive the best possible Wi-Fi signal. Remove objects that may interfere with the signal.

Firmware update

An out-of-date firmware version can affect the Wi-Fi quality. Check whether the firmware on your 1&1 HomeServer is fully up-to-date.

21

22

Accessories

You can order Wi-Fi repeaters and powerline adapters from the 1&1 shop. Log in with your customer account and click on Tarifergänzun-gen > Hardware (Tariff extras > Hardware).

You can find more infor-mation about setting up and using accessories in the 1&1 Hilfe-Center.

Accessories to improve range

Wi-Fi repeater (smaller distances)

Wi-Fi repeaters receive the Wi-Fi signal emit-ted by the 1&1 HomeServer, amplify it and then transmit it to devices either via Wi-Fi or (depending on the repeater) via LAN.

The Wi-Fi repeater must be positioned, so that it can effectively receive the Wi-Fi signal emitted by the 1&1 HomeServer (identified by at least three LEDs illuminating on the Wi-Fi repeater).

Powerline adapter (larger distances)

Powerline adapters relay data via the household electricity grid. You need at least two adapters - one receives the signal at the 1&1 HomeServer and relays it via mains electricity. The second adapter receives the signal and transmits it to the device (e.g. computer, 1&1 TV box) via a network cable or Wi-Fi.

When using Powerline adapters, it is impor-tant that the devices are plugged into the same power circuit.

https://login.1und1.de

https://login.1und1.de


Reset 1&1 HomeServer to factory settings

Save settings

By restoring factory set-tings, all settings, telepho-ne books, dial options etc. will be deleted. As such, it is important to save your settings and telephone books before restoring the 1&1 HomeServer.

2

1

3

Step 1

Click on System > Sicherung (System > Security) 1 in the 1&1 HomeServer menu.

Step 2

Click on Werkseinstellungen (Factory settings) 2 .

Step 3

Click on Werkseinstellungen laden (Restore factory settings) 3 .

23

The 1&1 HomeServer will now be reset. This may take a few minutes. Your 1&1 HomeServer automatically restarts and must then be set up again using the 1&1 Start-Code.

Completing the factory settings

Do not under any circum-stances unplug the device from the power socket - it can damage the firmware.

The 1&1 HomeServer is ready for use as soon as the Power / DSL LED is permanently illuminated.

Step 4

Click on OK 4 .

4Step 5

Confirm your selection. To do this, enter the code sent to your telephone or press a button on your 1&1 DSL router.

Step 6

Click on OK to confirm that you wish to restore the factory settings.

24

25

1&1 COMPLETE CONNECTION

SET UP IMPORTANT: DO NOT DO THIS UNTIL THE DSL CONNECTION DATE!

Note: Access Data DSL

After the conversion to DSL the letter „Ihre Zugangsdaten für die 1&1 Sofort-Start-Option” will no longer be valid. It is substituted by the letter

„Ihr 1&1 Anschluss – Ihre Zugangsdaten”. You will receive this letter with the DSL access data some time prior to the conversi-on from “1&1 Sofort-Start” to 1&1 DSL. Please keep this letter with its important data for possible future requi-rements.

The conversion of the mobile connection to DSL will take place automatically (> page 27). on the day of your DSL connection. It is not necessary to re-enter the 1&1 Start-Code. You can also find the 1&1 Start-Code in the 1&1 Control-Center.

You will receive a 1&1 customer letter before your DSL connection date. It will tell you when your DSL will be connected. Connect your DSL cable before 8am on your DSL connection date.

Switch to DSL - connect before 8am

– Phone socket Step 1

Take the DSL cable provided and plug the telephone socket end of the DSL cable into the telephone socket marked “F”.

Login details (for DSL)

Contains your 1&1 internet login details, your landline number and your 1&1 Start-Code.

Please keep safe! It is needed for 1&1 Support.


123456789


[email protected]

Ihre 1&1 Rufnummern:01234/1234567 +49 9876543210


1&1 Start-Code:


Zugangspasswort:

XXXX - XXXX - XXXX


xxxxxxxxx


heute erhalten Sie die Zugangsdaten für Ihren 1&1 Anschluss. Bitte beachten Sie hierzu die Hinweise auf der Rückseite und bewahren Sie diese Zugangsdaten in Ihren Unterlagen auf.

Mit dem 1&1 Start-Code und der Schnell-Start-Anleitung richten Sie Ihre Internetverbindung und Telefonie bequem ein. Dies ist mit 1&1 Hardware und aktuellen Produkten des Herstellers AVM möglich.

Sollte eine Einrichtung über den 1&1 Start-Code nicht möglich sein, können Sie Ihren Router mit der Inter-netzugangskennung und dem Internetpasswort auch manuell konfigurieren. Wird anschließend keine Internetverbindung aufgebaut, setzen Sie bitte ein „H“ vor Ihre Kennung – z. B.: H1und1/[email protected].

Sobald eine Verbindung zum Internet besteht, richten Sie Ihre Telefonie ganz einfach im 1&1 Control-Center – https://control-center.1und1.de – unter dem Menüpunkt „Rufnummern verwalten“ ein. Dort können Sie Ihre Zugangsdaten übrigens auch aufrufen und anpassen.




Ihre 1&1 Kundenkommunikation

Ihr 1&1 Anschluss – Ihre Zugangsdaten




– Personal security letter –


123456789


[email protected]

Ihre 1&1 Rufnummern:01234/1234567 +49 9876543210


1&1 Start-Code:


Zugangspasswort:

XXXX - XXXX - XXXX


xxxxxxxxx


heute erhalten Sie die Zugangsdaten für Ihren 1&1 Anschluss. Bitte beachten Sie hierzu die Hinweise auf der Rückseite und bewahren Sie diese Zugangsdaten in Ihren Unterlagen auf.

Mit dem 1&1 Start-Code und der Schnell-Start-Anleitung richten Sie Ihre Internetverbindung und Telefonie bequem ein. Dies ist mit 1&1 Hardware und aktuellen Produkten des Herstellers AVM möglich.

Sollte eine Einrichtung über den 1&1 Start-Code nicht möglich sein, können Sie Ihren Router mit der Inter-netzugangskennung und dem Internetpasswort auch manuell konfigurieren. Wird anschließend keine Internetverbindung aufgebaut, setzen Sie bitte ein „H“ vor Ihre Kennung – z. B.: H1und1/[email protected].

Sobald eine Verbindung zum Internet besteht, richten Sie Ihre Telefonie ganz einfach im 1&1 Control-Center – https://control-center.1und1.de – unter dem Menüpunkt „Rufnummern verwalten“ ein. Dort können Sie Ihre Zugangsdaten übrigens auch aufrufen und anpassen.




Ihre 1&1 Kundenkommunikation

Ihr 1&1 Anschluss – Ihre Zugangsdaten




26

After the conversion you may return the LTE antenna to 1&1. Please remove the SIM card first. You may also keep the LTE antenna, if you want. In this case the costs will be invoiced to you.

Step 2

Connect the DSL cable to the socket on your 1&1 HomeServer labelled “DSL” or

“DSL / Tel”.

Your 1&1 HomeServer will automatically configure itself for the DSL connection. The 1&1 HomeServer waits to receive the DSL signal, which will be sent at some point during the day, before 6pm.

The configuration process takes at least 30 minutes once the DSL signal has been received. Do not unplug your device from the mains on the connection date!

Please read Check it has switched over correctly to find out if the switch has been successful.

Once the switch has been made, you can unplug the LTE antenna from the 1&1 HomeServer.


FON 1DSLDSL

27

Open your browser, go to http://fritz.box, enter your FRITZ!Box password and press ENTER to confirm. Your connection type is displayed on the overview page:

If there is a green light in front of “Internet” and “DSL” 1 , then the switch has been successful.

Please check the following if the switch has not worked properly:

1. Is the DSL cable plugged into the correct port on the telephone socket and the 1&1 HomeServer?

2. Is it the connection date?

3. Is it past 6pm?

If you answer “yes” to these questions, please call our free technical helpline on 0721 96 00.

Check whether your 1&1 HomeServer has successfully switched to DSL.

Check it has switched over correctly

Note: Problems with the switch

If there are problems switching to DSL, unplug the 1&1 LTE-Antenne from the 1&1 HomeServer. Then restore your 1&1 Home-Server to factory settings (> page 23), and set it up again using the 1&1 Start-Code from the letter „Ihr 1&1 Anschluss – Ihre Zugangsdaten” (Your 1&1 connection - your login details) (for DSL).

1

28

Recycling and disposal

European directives and the German Electrical and Elec-tronic Equipment Act (ElektroG) state that you cannot dispose of your old device or any of the electronic parts included in the delivery in your household waste. The

symbol shown means that the old device and the electronic parts supplied with it must be disposed of separately from domestic waste, so they can be recycled. Please help in this matter and do your bit to help the environment by not disposing of your old device or any of the included electronic components in your household waste.

After use, please bring old devices and electronic parts that are less than 25 centimetres in length to your local waste disposal site for old electrical and electronic devices or to a collection point provided by our disposal partner Interseroh, so they can be dispo-sed of properly and in an environmentally friendly way. For more information about disposal and where you can find a collection point run by our disposal partner, please visit www.1und1.de/entsorgung or see your 1&1 Control-Center.

You can also take regular quantities of old devices and electronic components that are over 25 centimetres in length to your local waste disposal site for old electrical and electronic devices.

When purchasing a new device from 1&1, you can hand in an old device of the same kind to our disposal partner Interseroh. Simply take along the disposal ticket included with the delivery of your new 1&1 device.

You can hand in your old device to Interseroh up to 6 weeks from the date you purchased the new 1&1 device. Once this period has elapsed, the Interseroh collection point is no longer obligated to accept your old device.

Disposal is free of charge. Please delete all personal information from the device before you dispose

29

http://www.1und1.de/entsorgung

http://www.1und1.de/entsorgung

FAQs

You can find answers to lots of questions, plus lots of interesting tips and tricks, in our 1&1 Hilfe-Center at:


Free telephone support

If you have technical questions about a product, you can contact our experts, 24/7, throughout the duration of your contract.

Simply dial:

0721 96 00(free from the 1&1 landline and mobile networks)

Do you have questions regarding set-up? No problem! You can find lots of support here:

Help and contact information

30

User guide

You can download the detailed user guide for your 1&1 HomeServer online:

Free email support

Our technical support and customer service team provide free 1&1 email support. We will answer your questions via email as quickly as possible, 24/7. Simply use the form in the 1&1 Control-Center to contact technicians, customer support staff or the billing team:

https://control-center.1und1.de

Forum

Or take a look in our 1&1 Forum. You can interact with other customers there:

https://forum.1und1.de

www.1und1.de/handbuch-dsl

31

www.1und1.de1&1 Telecom GmbH, Elgendorfer Straße 57, 56410 Montabaur

YOUR 1&1 USER GUIDE

The up-to-date, detailed 1&1 DSL user guide is always available online. It can also be downloaded as a PDF.

Telephone, home network

Wi-Fi, cloud, security, email

Manage your contract, 1&1 Control-Center

Questions and answers

MacOS X, Windows 10, iOS, Android

Product illustrations similar. Subject to misprints, errors, innovations and changes.

Art.-Nr.: 61694 – Stand: 04/19 – DE110-01-40-00209 (EN)

You can find detailed information about services and troubleshooting here: www.1und1.de/handbuch-dsl

Quick-Start Guide 1&1 Start Now - 1&1 Hilfe Center€¦ · E-Mail: [email protected] 1&1 Telecom...

Documents

Transcript of Quick-Start Guide 1&1 Start Now - 1&1 Hilfe Center€¦ · E-Mail: [email protected] 1&1 Telecom...