Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically...
Transcript of Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically...
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 1
Queue Pro ndashQueue Management System Version 44
Introduction
Queue Pro is the software that manages the queue in any customer interaction point smartly The
process starts with a customer who just pops in the customer care center The customer will have to select
the service heshe is looking for by pressing the options at the touch screen monitor Once the service type
is selected the system will generate a token with the token number according to hisher service priority
The customer service officer will get the list of pending customers waiting in their group at his workstation
with the description They will pick the customer in a predefine order and as soon as they served the current
customer the system will display and announce with voice prompt the token number of next customer who
is supposed to be served The center supervisor will be able to monitor the queue status from his her
desktop online The management will get the data and summary of information about the number of
customers and service matrix time and other special reports
Industry Uses
Immigration and Government one stop service center
Better queue management service desk‟s performance improvement of customer service
one stop center
Better management of Queue teller‟s performance improvement of customer service at
branch
Telecom Operator
Better management of Queue teller‟s performance improvement of customer service at
customer care centre
Hospitals
Better management of Queue teller‟s performance improvement of customer service
Queue Pro - Queue Management System has basically four modules namely qServer TokenIssuer SDC
and QShowcase
qServer
qServer is the application that manages total operation and run on Apache Tomcat 5025 or higher web
server use mySQL 5x database server as primary data source Java version will be JRE 150_04 or higher
and mysql-connector-java-506 is being used as jdbc driver included in qServer deployment library
TokenIssuer
TokenIssuer module is the entry point for a customer to get service through Queue Pro -
Queue Management System TokenIssuer screen resolution is 1024 X 768 It needs JRE 142_08 or higher
to run
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Business Automation Limited httpwwwqueue-procom 2
Qshowcase
QShowcase module is the service center display point from Queue Pro - Queue Management System
QShowcase screen resolution is 800 X 600 It needs JRE 142_08 or higher to run
SDC (Service Delivery Counter)
SDC module is the service delivery point to a customer through Queue Pro - Queue Management
System It needs JRE 142_08 or higher to run
How it works
Recommended Hardware for Queue Pro
LED Counter display LCD Monitor
Touch Screen Monitor Thermal Printer Kiosk Queue Pro Server PC Service Delivery Counter PC (Teller PC) Qshowcase PC Token Issuer PC Network Switch Speaker
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Business Automation Limited httpwwwqueue-procom 3
Technical Specification for Display Unit
Token Display Uses 6 bright 7-Segment LED Display to display the latest called queue number
Counter Number Uses 2 bright 7-Segment LED Display for counter number
Uses RS232 communication interface
Illumination Red
PC Specification for Service Delivery Counter(SDC)
Windows XP Windows 7
1 GB RAM
266 GHz processor
40 GB Hard Disk
Network card
Hardware Specification for Token Issuer PC
Kiosk Box
Touch Screen Monitor
Thermal Receipt Printer
Token Issuer PC Specification
Windows XP Windows 7
1GB RAM
266 GHz processor
40 GB Hard Disk
Network card
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Business Automation Limited httpwwwqueue-procom 4
Hardware Specification for Qshowcase PC
LCD Monitor
Speaker
Qshowcase PC Specification
Windows XP Windows 7
1 GB RAM
266 GHz processor
40 GB Hard Disk
Network card and sound card
Comm Port to make communication with Display unit
PC Specification for Queue Pro Server
Linux Operating system
2 GB RAM
280 GHz processor
40 GB Hard Disk
Network and sound card
Fixed IP Address
Server Type Two type of server are used in Queue Pro System
Central Server (Master) There is a central server in Queue Pro system The all Branch
server (slave) are connected to the Central Server
Branch Server (Slave) Every Branch has a server is connected to the Central Server
Prerequisites for install Queue Pro on Redhat Enterprise Linux
These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave)
JDK 6 or upper version
Apache Tomcat 55 or upper version
Mysql Server 5
Mysql Client 5
Installation Procedure of JDK 6 in QPro Server
The installation procedure of JDK 6 is given below
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Business Automation Limited httpwwwqueue-procom 5
Double click on jdk 6 installer file
Then click ldquoAcceptrdquo
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Business Automation Limited httpwwwqueue-procom 6
Then Click ldquonextrdquo
Click ldquonextrdquo
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Business Automation Limited httpwwwqueue-procom 7
And click ldquofinishrdquo
Now the JDK 6 is successfully installed
Installation Procedure of Apache Tomcat 55
The installation procedure of Apache Tomcat 55 is given below
At first double click on apache tomcat 55 installer file
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Business Automation Limited httpwwwqueue-procom 8
Then click ldquonextrdquo
Then click ldquoI Agreerdquo
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Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
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Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
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Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
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Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
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Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
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Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
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Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
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Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
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User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
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Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
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Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
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Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
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Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
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Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
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Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
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Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
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Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
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Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
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Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
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Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
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There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
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Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
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User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
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User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
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SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
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PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
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Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
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Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
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Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
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After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
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Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
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Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
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Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
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Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
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Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
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Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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When token is issued from token issuer the token is delivered to the counter and the following
page will appear
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Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
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Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
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Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
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Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 2
Qshowcase
QShowcase module is the service center display point from Queue Pro - Queue Management System
QShowcase screen resolution is 800 X 600 It needs JRE 142_08 or higher to run
SDC (Service Delivery Counter)
SDC module is the service delivery point to a customer through Queue Pro - Queue Management
System It needs JRE 142_08 or higher to run
How it works
Recommended Hardware for Queue Pro
LED Counter display LCD Monitor
Touch Screen Monitor Thermal Printer Kiosk Queue Pro Server PC Service Delivery Counter PC (Teller PC) Qshowcase PC Token Issuer PC Network Switch Speaker
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 3
Technical Specification for Display Unit
Token Display Uses 6 bright 7-Segment LED Display to display the latest called queue number
Counter Number Uses 2 bright 7-Segment LED Display for counter number
Uses RS232 communication interface
Illumination Red
PC Specification for Service Delivery Counter(SDC)
Windows XP Windows 7
1 GB RAM
266 GHz processor
40 GB Hard Disk
Network card
Hardware Specification for Token Issuer PC
Kiosk Box
Touch Screen Monitor
Thermal Receipt Printer
Token Issuer PC Specification
Windows XP Windows 7
1GB RAM
266 GHz processor
40 GB Hard Disk
Network card
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 4
Hardware Specification for Qshowcase PC
LCD Monitor
Speaker
Qshowcase PC Specification
Windows XP Windows 7
1 GB RAM
266 GHz processor
40 GB Hard Disk
Network card and sound card
Comm Port to make communication with Display unit
PC Specification for Queue Pro Server
Linux Operating system
2 GB RAM
280 GHz processor
40 GB Hard Disk
Network and sound card
Fixed IP Address
Server Type Two type of server are used in Queue Pro System
Central Server (Master) There is a central server in Queue Pro system The all Branch
server (slave) are connected to the Central Server
Branch Server (Slave) Every Branch has a server is connected to the Central Server
Prerequisites for install Queue Pro on Redhat Enterprise Linux
These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave)
JDK 6 or upper version
Apache Tomcat 55 or upper version
Mysql Server 5
Mysql Client 5
Installation Procedure of JDK 6 in QPro Server
The installation procedure of JDK 6 is given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 5
Double click on jdk 6 installer file
Then click ldquoAcceptrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 6
Then Click ldquonextrdquo
Click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 7
And click ldquofinishrdquo
Now the JDK 6 is successfully installed
Installation Procedure of Apache Tomcat 55
The installation procedure of Apache Tomcat 55 is given below
At first double click on apache tomcat 55 installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 8
Then click ldquonextrdquo
Then click ldquoI Agreerdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 11
Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 15
The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
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Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
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Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
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Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
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Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
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User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
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SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
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Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
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Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
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Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 3
Technical Specification for Display Unit
Token Display Uses 6 bright 7-Segment LED Display to display the latest called queue number
Counter Number Uses 2 bright 7-Segment LED Display for counter number
Uses RS232 communication interface
Illumination Red
PC Specification for Service Delivery Counter(SDC)
Windows XP Windows 7
1 GB RAM
266 GHz processor
40 GB Hard Disk
Network card
Hardware Specification for Token Issuer PC
Kiosk Box
Touch Screen Monitor
Thermal Receipt Printer
Token Issuer PC Specification
Windows XP Windows 7
1GB RAM
266 GHz processor
40 GB Hard Disk
Network card
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 4
Hardware Specification for Qshowcase PC
LCD Monitor
Speaker
Qshowcase PC Specification
Windows XP Windows 7
1 GB RAM
266 GHz processor
40 GB Hard Disk
Network card and sound card
Comm Port to make communication with Display unit
PC Specification for Queue Pro Server
Linux Operating system
2 GB RAM
280 GHz processor
40 GB Hard Disk
Network and sound card
Fixed IP Address
Server Type Two type of server are used in Queue Pro System
Central Server (Master) There is a central server in Queue Pro system The all Branch
server (slave) are connected to the Central Server
Branch Server (Slave) Every Branch has a server is connected to the Central Server
Prerequisites for install Queue Pro on Redhat Enterprise Linux
These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave)
JDK 6 or upper version
Apache Tomcat 55 or upper version
Mysql Server 5
Mysql Client 5
Installation Procedure of JDK 6 in QPro Server
The installation procedure of JDK 6 is given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 5
Double click on jdk 6 installer file
Then click ldquoAcceptrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 6
Then Click ldquonextrdquo
Click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 7
And click ldquofinishrdquo
Now the JDK 6 is successfully installed
Installation Procedure of Apache Tomcat 55
The installation procedure of Apache Tomcat 55 is given below
At first double click on apache tomcat 55 installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 8
Then click ldquonextrdquo
Then click ldquoI Agreerdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 11
Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 15
The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
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Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
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Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
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Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
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Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
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PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
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Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
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Hardware Specification for Qshowcase PC
LCD Monitor
Speaker
Qshowcase PC Specification
Windows XP Windows 7
1 GB RAM
266 GHz processor
40 GB Hard Disk
Network card and sound card
Comm Port to make communication with Display unit
PC Specification for Queue Pro Server
Linux Operating system
2 GB RAM
280 GHz processor
40 GB Hard Disk
Network and sound card
Fixed IP Address
Server Type Two type of server are used in Queue Pro System
Central Server (Master) There is a central server in Queue Pro system The all Branch
server (slave) are connected to the Central Server
Branch Server (Slave) Every Branch has a server is connected to the Central Server
Prerequisites for install Queue Pro on Redhat Enterprise Linux
These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave)
JDK 6 or upper version
Apache Tomcat 55 or upper version
Mysql Server 5
Mysql Client 5
Installation Procedure of JDK 6 in QPro Server
The installation procedure of JDK 6 is given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 5
Double click on jdk 6 installer file
Then click ldquoAcceptrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 6
Then Click ldquonextrdquo
Click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 7
And click ldquofinishrdquo
Now the JDK 6 is successfully installed
Installation Procedure of Apache Tomcat 55
The installation procedure of Apache Tomcat 55 is given below
At first double click on apache tomcat 55 installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 8
Then click ldquonextrdquo
Then click ldquoI Agreerdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
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Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
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Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
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Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
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Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
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Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
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Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
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Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
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Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
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PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
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Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
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Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
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Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
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Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 5
Double click on jdk 6 installer file
Then click ldquoAcceptrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 6
Then Click ldquonextrdquo
Click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 7
And click ldquofinishrdquo
Now the JDK 6 is successfully installed
Installation Procedure of Apache Tomcat 55
The installation procedure of Apache Tomcat 55 is given below
At first double click on apache tomcat 55 installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 8
Then click ldquonextrdquo
Then click ldquoI Agreerdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
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Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
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Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
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Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
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Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
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Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
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Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 6
Then Click ldquonextrdquo
Click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 7
And click ldquofinishrdquo
Now the JDK 6 is successfully installed
Installation Procedure of Apache Tomcat 55
The installation procedure of Apache Tomcat 55 is given below
At first double click on apache tomcat 55 installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 8
Then click ldquonextrdquo
Then click ldquoI Agreerdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 11
Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 7
And click ldquofinishrdquo
Now the JDK 6 is successfully installed
Installation Procedure of Apache Tomcat 55
The installation procedure of Apache Tomcat 55 is given below
At first double click on apache tomcat 55 installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 8
Then click ldquonextrdquo
Then click ldquoI Agreerdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 11
Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 8
Then click ldquonextrdquo
Then click ldquoI Agreerdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
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Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
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Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Queue Pro ndashQueue Management System Version 44
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Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
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Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 9
Here we have to select service and example option and then click ldquonextrdquo
Then click ldquonextrdquo
Here we can set the password of apache tomcat and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
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Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 10
Then click ldquoinstallrdquo
And finally click ldquofinishrdquo
Installation Procedure of Mysql 5 Server
The installation procedure of mysql server is described step by step in below
At first double click on mysql server installer file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 11
Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 15
The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
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Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
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Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
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Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
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Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
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Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
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Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
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Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
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Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
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Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
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Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
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Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
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Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
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Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
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Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
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Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
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Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
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Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
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Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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When token is issued from token issuer the token is delivered to the counter and the following
page will appear
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Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
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Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
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Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
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Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
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To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
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Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
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Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
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Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
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Finally click ldquoFinishrdquo
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Then click ldquonextrdquo
Select ldquocompleterdquo option and then click next
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
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Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
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Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
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Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
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Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
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Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
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Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
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Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
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Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
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Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
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To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 12
Then click ldquoinstallrdquo
Select ldquoskip sign uprdquo option and then click ldquonextrdquo
Then click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
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Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
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Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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When token is issued from token issuer the token is delivered to the counter and the following
page will appear
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Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
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Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
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Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
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To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 13
Then click ldquonextrdquo
Select ldquostandard configurationrdquo option and then click ldquonextrdquo
Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
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The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
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Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 14
Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then
click ldquonextrdquo
Then click ldquoExecuterdquo
And finally click ldquoFinishrdquo
Procedure to deploy WAR file
After completing the above installation procedures first we have to deploy the war files Two types of
war files have to be deployed for branch server
qServer4_4 This war is the same war to server application is deployed
qDataSynchronizer This war have to be deployed to the branch server to sync data from
or to the central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 15
The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 15
The procedure is given in below
At first browse Server IP colon () and Apache tomcat port then enter
Example http1921681522278080
Then click ldquoTomcat Managerrdquo to login
Entry user name and password then click ok
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 16
Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
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Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
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Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
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Click Browse to upload WAR file
Open ldquoqServer4_4 warrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
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Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 17
Then Click ldquoDeployrdquo
Then click qServer4_4 the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 18
User Name Write down the user name of database
Password Write down the password of database
Database Name Write down the database name
Hot Name Write down the database server ip address
Port Number Write down the My SQL port number
Finally click ldquosaverdquo button to save the information and the following page will
appear
Then hit the link httpserveripport and then restart the application qServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 19
Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
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Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 22
Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
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Now you have to deploy the qDataSynchronizer war file
Click Browse to upload WAR file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 20
Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 21
Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
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Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Queue Pro ndashQueue Management System Version 44
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Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
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To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
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Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
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Open ldquoqDataSynchronizerwarrdquo
Then Click ldquoDeployrdquo
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Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
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Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
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Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
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Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
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Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
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Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
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Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
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Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
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PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
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Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
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Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Queue Pro ndashQueue Management System Version 44
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Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
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To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
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Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
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Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
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Finally click ldquoFinishrdquo
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Then restart the service application by clicking stop start button
Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the
dbconnectonproperties file The following page will appear
To change this template choose Tools | Templates
and open the template in the editor
DEBUG_LEVEL = 0
LOG_CACHE_DIR =
JDBC_DRIVER=commysqljdbcDriver
HOST_DB_URL = jdbcmysqlhost database server ipporthost database name
HOST_USERNAME = type host database user name
HOST_PASSWORD = type host database password
CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name
CENTRAL_SERVER_USERNAME = type central database user name
CENTRAL_SERVER_PASSWORD = type central database password
License Type The License Type is different for Central server and Local Server or Branch Server For
Central Server License 401 is installed and License 111 is installed for Branch Server License file and
installation GUI should be in the same folder Just double click the installation GUI the license is installed
successfully
Queue Pro ndashQueue Management System Version 44
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
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Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
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Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
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Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
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Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
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Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
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Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
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Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
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User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
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User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
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SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
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PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
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Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
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Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
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Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
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Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
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Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
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Finally click ldquoFinishrdquo
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Branch Server Configuration Procedure from Admin Module
Queue Pro Admin Module is a customizable Queue Pro server manager By this module the
Authorized personnel can customize and manage the functionalities of the Queue Pro The main
functionalities are-
To login Admin module
Master Sync
Transaction Sync
Env Var Language
Downloads
Documents
Manage a new branch
The functionalities of Queue Pro from Admin panel is described step by step in below
To login Admin page need this address httpServer ipportqServer4_4
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Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
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Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
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Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
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Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
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Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
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Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
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Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
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SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
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PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
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Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
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After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
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Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
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Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
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Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
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Business Automation Limited httpwwwqueue-procom 23
Entry the username amp password then login
After login the following page will appear which is shown in below
Master Sync After log in at first you have to do Master Sync to sync the Branch Service category
Service Language and Texts After clicking Master Sync menu the following pop up will appear
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Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
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Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
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Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
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Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
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Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
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Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
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Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
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User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
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SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
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Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
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Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
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Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
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Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
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Business Automation Limited httpwwwqueue-procom 24
Then close the pop up window and refresh the page you will get the required branch service
category service language and texts those are synced from server and the following page will
appear
How to Edit the existing branch
To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-
Service Center Code
Service Center Name
Location
Method
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
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Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
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Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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When token is issued from token issuer the token is delivered to the counter and the following
page will appear
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Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 25
Language You have to select the language for the branch here
Finally click ldquoupdaterdquo
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
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Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
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Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 26
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Fixed text Fixed texts in other language are saved or edited here against default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 27
Service Text Service texts in other language are saved or edited here against the default language
Default Language This is the actual service name
English Language These texts are shown in token issuer
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 28
Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
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Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
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Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
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Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
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Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
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Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
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Queue Pro ndashQueue Management System Version 44
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Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
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How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
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To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
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Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
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Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
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Finally click ldquoFinishrdquo
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Printing Name These texts will be printed on token paper
Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed
with Env Var Those are described below
Max Waiting Second This is the time between token issue time and start service time
Max Number of Try Token will be permanent canceled depending on Max Number of Try If
Max Number of Try is 1 then the token will be permanent canceled after two time cancel If
Max Number of Try is 2 then the token will be permanent canceled after three time cancel
Retry Next Try Delay Second The temporary cancel token will back to service within this
time
VIP Customer Prefix When token is issue by Branch Admin then token will get the PX
Prefix
Priority Customer Prefix When token is issued by Priority Customer then token will get
Priority Customer Prefix
Category Prefix This Prefix will be for Normal Customer
Token Length This field mentions what will be the token length It may be 3 4 or 5
Downloads
After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token
Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the
services The installation and running procedures of SDC Token Issuer and Qshowcase will be described
in the client part
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Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
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Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
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Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
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NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
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Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
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Business Automation Limited httpwwwqueue-procom 29
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Change Password User can change his log in password with this option After clicking Change
Password the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 30
Old Password Type old password
New Password Type a new Password
Confirm Password Type confirm Password
Transaction Sync Transaction Sync is very important thing by which the branch transactions are
transferred from branch to central server Just click the Transaction Sync button then all transactions
are transferred to central server Four types data are synced from branch server to central server
user_info sdc_info transaction_masters and transactions_details Then branch information are
available to the central server After clicking transaction sync the following page will apperar
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 31
There must be available new transaction in branc server otherwise it show 0 transaction
How to manage a branch
After log in as an super admin user the following page will appear
To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear
which contains-
Service Category
Service
User
SDCCounter
PageMenu
Token Issuer
Language
Documents
Issue Token
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
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Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 32
Service Category
After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are
assigned to a service category Admin can only see the service category name but can not create or edit the
service category
Service
After clicking ldquoServicerdquo the following page will appear It contains number of services that
will be served for the customer Admin can only view the services but can not create or edit the service
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
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Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 33
User
After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the
services Every user has a unique ID and he is authenticated by the system
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user
and finally click ldquosaverdquo to save it
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 34
User ID It indicates a man who serves the services from a service delivery counter
Full Name Put full name of user
Service Center Select Service Center or branch name from where user will serve the customer
User Type Select user type that what type user will operate the branch
User Status Select user status
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
User ID Edit the user ID to the corresponding user
Full Name Edit full name of user
Service Center Edit Service Center
User Type Edit user type that what type user will operate the branch
User Status Edit user status
Reset Password You can reset password
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 35
SDCCounter
After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)
delivers the services for the customer A service or group services are assigned to a specific SDC
After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC
and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved
SDC Name-Put the SDC Name
Counter No- Put the counter no to the corresponding SDC
Service Center Write the service center of the counter
Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally
if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves
first two account holder then one non account holder and so on Here only ratio of the
corresponding counter will be set
SDC Status Select SDC status active or inactive
Service must be selected for the counter
Finally click save to save the information
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
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Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 36
After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a
information and finally click ldquoupdaterdquo to save it
SDC Name-Put the SDC Name
Counter No- Edit counter no
Service Center Edit Service Center name
Priority customer Edit priority customer ratio
SDC Status Select SDC status
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 37
NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo
and the following page will appear
Service Center- Select the service center
Service Category- Select service category
Priority Customer- Set priority customer ratio and finally update
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 38
PageMenu
After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and
child page
Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo
the following page will appear and by filling required fields you can create a home page
-Write Home Page Name for the branch
-Write Page description for the page
-Select page visibility private page are visible only for
corresponding Branch and public pages are visible for
all branches
- Select page status active or inactive
-You must have to select root pages which contain the
Services
- Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 39
Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo
the following page will appear and by filling required fields you can create root page
- Write Page Name
- Write Page Description
- Select Page visibility private or public
-Select page status active or inactive
-If you click ldquoAllow Multiple Servicerdquo customer can
select multiple Services at a time in that page
- You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 40
Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following
page will appear By filling the required fields a child page will be created
-Write Page Name
-Write Page Description
-Select page
-Select page visibility
-Select page status
- If you click ldquoAllow Multiple Servicerdquo customer
can select Multiple services for the page
-You must have to select services for the page
-Finally click ldquosaverdquo to save
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 41
Token Issuer
Token Issuer is a module that provides the token to the customer for service After clicking the Token
Issuer the following page will appear
After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created
and finally click ldquosaverdquo to save
Token Issuer Name- Write the Token Issuer Name Each branch may have more than
one Token Issuer Each Token Issuer Name has a unique id
Initial Page- Select Initial Page for Token Issuer
Default Language- Select language Default language is English
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 42
After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and
finally click ldquoupdaterdquo to save
Token Issuer Name- Edit the Token Issuer Name
Initial Page- Edit Initial Page for Token Issuer
Default Language- Edit language Default language is English
Language
Which Language will be preferred for services in the branches you can select here You have to
write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo
the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 43
After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new
language can be edit and finally click ldquoupdaterdquo to save
Edit the new Language Name
Edit the Font Name
Edit the Font Size
Edit the caption
Each Language has three options Page text Fixed text and Service text
Page Text Page texts in other language are saved here against default language This is not
need to configure for central server
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 44
Fixed text Fixed texts in other language are saved or edited here against default language
Service Text Service texts in other language are saved or edited here against the default language
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 45
Default Language This is the actual service name
English Language These texts are shown in token issuer
Printing Name These texts will be printed on token paper
Documents Documents can be downloaded from here After clicking documents the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 46
Issue Token
With this option a token is issued from admin module The token is issued by the admin The
token issued from admin module is for the most high priority customer This type customer will get service
as a most priority customer After clicking issue token the following page will appear
Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate
Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing
token it will be delivered to the counter as soon as possible
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 47
Manual of Branch Report After Branch admin log in to the branch the following page will appear
Then click Manage button and the following page will appear
Then click Reports button to view the different types of reports those are described one by one by in below
Branch Server reports are
Service Wise Usage Chart
Counter Wise Usage Chart
Detail Token Report
Detail Counter Wise Report
Detail User Wise Report
Counter Summary Report
User Summary Report
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 48
Service Wise Summary Report
Service Summary Report
Branch Server Report Procedure
When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the
bdquoReports‟ button from right side top menu And given the following page as below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 49
Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 50
Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button
then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 51
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 52
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 53
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad
Reportrdquo button then finally the following page as given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 54
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo
button then finally the following page as given below
And finally you can get or download the CSV format file from right side middle bdquocsv‟ button
After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the
right side top corner
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 55
Client Part
There are three client part of Queue Pro system These are described in below one by one
How to run Web SDC
Service delivery Counter (SDC) module is the service delivery point to a customer where the
issued tokens arrive and get served with other counter related activities like break getting counter and
token status SDC running procedures are given below
Write the following link httpbranchserveripportqServer4_4sdc and the following page
will appear The link to log in to the particular branch with particular counter no
httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no
Service Center Select the Service Center Name (Branch Name)
Counter Select the counter in to which counter the user would like to log
in
User Name Write the user id who would like to login
Password Write the Password of the user
Then the following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 56
When token is issued from token issuer the token is delivered to the counter and the following
page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 57
Token No Here SDC shows the current token no is serving
Service Type Here SDC shows the current service name is serving
Waiting Tokens Here SDC shows the waiting tokens no of services those
are assigned to that counter
Next Button When service is completed for the current token then user
click the Next button and the next token of that counter will
be assigned
Customer Missing When token is delivered to the counter but customer is missed or user
would like to cancel to token then click the customer missing button then token is temporary canceled and
the token will be delivered to the counter After the predefined time which is configured in Env Var the
customer missing token again will be delivered to the counter After how many times how long times the
customer missing token will be delivered to the counter it is configurable with Env Var The token will be
permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The
following Env Var page given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 58
Transfer If any user would like to transfer current serving token to another counter then he
selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The
token is delivered to the dedicated counter
Call Token If user want to call any toke in queue or previously served token Just he will
type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that
counter after serving the current token If the counter is idle then the called token will be delivered at first
Break If user wants to go to Break for some time then click the break button and the
counter will go to the break state no token will delivered to that counter during break state At the time Break
button is changed to Resume button After break period user click the Resume button then counter will go to
serving state and token will start to deliver to the counter
When session is expired and counter gone to break state then the Resume button will
be disable At the situation user just refresh the sdc link then Resume button will be automatically enable
Token Status When user would like to view the status for a particular token then input
the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token
status
Counter Status When user would like to view the total counter status for particular
moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 59
Counter Status Counter Status contains the following information
User Name
Counter No
Total Pending of the services that are assigned to that counter
Total Served by that counter
Total services served tokens serving tokens waiting tokens canceled tokens those are
assigned to that counter
Logout By clicking Logout button the counter will be disconnected from server
How to Download install and run Token Issuer
Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-
pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based
services chooses desired services and prints a token from TKIS Download install and running procedures
of Token Issuer are given below
To download token issuer click corresponding download option and the following page
will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 60
Click ldquookrdquo
Save zip file into the computer hard drive
Open the containing folder where the zip file is saved
Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder
The following page will appear and click ldquookrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 61
Fill up with appropriate value and select ok button
Token Issuer ID 1 (It is created from admin module) You will get
Token Issuer ID from admin module shown in figure
Queue-pro Server IP IP of the Server
Queue-pro Server Port Port of the application
Button Background Color 585140
Button Foreground Color 255255255
Selected Button Background Color 220 30 20
Print Button Background Color 176 196 222
Info Page Background Color 1 122 167
Design Plate 111
Page Refresh Time 40
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 62
This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder
It‟s basically an xml file Following is the configuration file content that should be set to
Configure the module
ltxml version=10gt
lttkisConfiggt
lttkisIdgt1lttkisIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication PortltqManagerPortgt
lttokenPreviewEnabledgt0lttokenPreviewEnabledgt
lt--if preview allowed no multi service allowed--gt
ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt
ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt
ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt
ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt
ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt
ltinfoPageBGColorgt1122167ltinfoPageBGColorgt
lttokenLayoutgt
ltheaderImagegtheaderpngltheaderImagegt
ltfooterImagegtfooterpngltfooterImagegt
lttokenLayoutgt
ltdesignPlategt111ltdesignPlategt
ltpageRefreshTimegt40ltpageRefreshTimegt
ltpriorityDefaultgt8ltpriorityDefaultgt
lttkisConfiggt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 63
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 64
Now the customer can choose their desired services and print the token for getting service
If you change language then click the right side top corner button where languages are
mention Like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 65
And Finally like below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 66
How to Download install and run Qshowcase
The component where current status of full branch is shown with all logged in
counters and tokens being served there as well as queued tokens coming next The procedures of download
install and run Qshowcase are given below
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 67
To download qshowcase click corresponding download option and the following page
will appear
Click ldquookrdquo
Save zip file into computer hard drive
Open the containing folder where file is saved
Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 68
Select ok button
Fill up with appropriate value and select ok button It will create Qshowcase
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 69
Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for
second Qshowcase and so on
Smart server IP IP of the server
Smart server port port of application
Service center id branch id
Refresh time After how many seconds Qshowcase will be refresh
Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce
sound
Template ID If you select 1 then it will show showcase template1 and 2
for showcase template2 and 111 for showcase template111
Show token less Counter If select ldquoyesrdquo it will show token fewer counters
ldquonordquo will not show token less counter
Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will
not show prefix
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 70
Font Name Font name of the language shown in showcase
Font Size Font size of the language
This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an
xml file Following is the configuration file content that should be set to configure the module
ltxml version=10gt
ltQshowcaseConfiggt
ltshowcaseIdgt1ltshowcaseIdgt
ltappNamegtqServer4_4ltappNamegt
ltqManagerHostgthttpServer IP AddressltqManagerHostgt
ltqManagerPortgtApplication Port ltqManagerPortgt
ltserviceCenterIdgt1ltserviceCenterIdgt
ltrefreshTimegt2ltrefreshTimegt
ltvoiceEnabledgt1ltvoiceEnabledgt
ltshowTokenLessCountergt1ltshowTokenLessCountergt
ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt
ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt
ltcolumnSettingsgt
ltcharacterForColumn1gtABHIltcharacterForColumn1gt
ltcharacterForColumn2gtABHIltcharacterForColumn2gt
ltcharacterForColumn3gtDECFltcharacterForColumn3gt
ltcolumnSettingsgt
ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt
lttemplateIdgt111lttemplateIdgt
ltmarqueeSettingsgt
ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt
ltmarqueeFontSizegt32ltmarqueeFontSizegt
ltmarqueeSettingsgt
ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt
ltQshowcaseConfiggt
lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi
mp4 type
and the resource files should locate in imageresource folder --gt
When it will connect with the Queue-pro application server this will work like follows
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 71
How to download JRE
JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase
jar file The download and installation procedure of JRE is given below
To download the jre click the corresponding ldquodownloadrdquo option and following page will
appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 72
Click ldquosaverdquo and the following page will appear
Save zip file into computer hard drive
Open the containing folder and unzip the file
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 73
Run the jre installer and the following page will appear
Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following
page will appear
Click ldquoNextrdquo and following page will appear
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo
Queue Pro ndashQueue Management System Version 44
Business Automation Limited httpwwwqueue-procom 74
Finally click ldquoFinishrdquo