WASHINGTONTOKYO

MANAGING CUSTOMERS

CASE STUDY#GOVERNMENT & PUBLIC

MINISTRY OF FOREIGN AFFAIRS - ROMANIA

from

to

„FACTS

PURPOSE

#1

#2

& FIGURES

PROJECT

Offer the highest standard of service on

the Consulates of Romania according

the European Union norms.

Provide a quick and half-automated

service, using web-based form filling

a n d p a s s p o r t b a s e d c i t i z e n

identification.

4 continents

50 countries

More than 1.8 million customers in a year

Nearly 38% decrease in waiting time

More than 23% increase in staff efficiency

1/3 more customers served daily

Service has become

faster, smoother and

more straightforward.

People are loving it.

Customer Service Representative - London, UK

„

HARDWARE

SOFTWARE

FEATURES

FEATURES

19” touchscreen display

3” thermal printer for queuing ticket printing

Barcode scanner for the pre-filled forms

Passport reader (with biometric chip reader)

for citizen identification

A4 document printer (optional)

Robust metal housing

Appointment booking

Service selection and ticket printing

Optimal distribution of the customers among staff

Customer identification (passport, barcode on the form)

Virtual queuing

Digital signage integration

Management reporting and statistics

Safe and secure communication

www.onlinetgroup.com

WE ARE THE EXPERTS

OF CUSTOMER SERVICES

ONLINET GROUP is a leading European

innovator of Queue Management Systems. We not

just design, develop and manufacture, but we shape

the future of this technology. Used on 4 continents,

from Washington to Tokyo, our systems creates

efficiency, improves productivity and increase sales.

We supply the Banking, Telecommunications, Retail,

Healthcare, Governmental, Hospitality, Transport and

Education sector.