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7) According to your perception what are the major benefits of being insured?(Rank from 1 to 5 )

1 2 3 4 5

Protection of Financial security

Tax benefits

Investment option

Loan against insurance policy

Retirement benefits

Other specify ___________

8) Are you aware of IDBI FEDERAL insurance company ?Yes No

If yes , Please mention how?

Customer Advertisement newspaper Television Hoarding Friends word of mouth

company executives others(specify) ______________

9) If IDBI FEDERAL provide all the benefits that you require , then will you be interested inconsidering us as your insurer?

Yes no

If no, please mention the reason

10)What are the important factors that we need to consider , so that you will be interested inconsidering us as your insurer?

Reduced Premium Amount

Flexible payment option

Better customer service

Clarity in the transaction

Fast and easy transaction process

Reduced claim settlement time

Others , specify ___________

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Section C (Only existing customers need to answer the

following questions )

11)How do you rate the service and facilities provided by IDBI FEDERAL ?Very good good neutral bad very bad

12)Will you recommend our company to any of your friend / relatives ?Yes no

If No , specify

Do you want us to add/modify any services or facilities to ensure maximum customer satisfaction?

Yes no

If yes , speify

Section D

1) If we are opening a new branch in Nilgiris, Which location you think is the most convenientfor you to transact with us and why?---------------------------------------------------------------------------------------------------------------------------

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2) Which location according to you can be the best for the development of the company?---------------------------------------------------------------------------------------------------------------------------

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Personal details

Name

Age

18- 28

29- 39

40-50

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51-61

62-72

Above 72

Monthly Income

Below 3000

3000-8000

8001-13000

13001-18000

Above 20000

Occupation _________________