Questionnaire for project
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Transcript of Questionnaire for project
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8/14/2019 Questionnaire for project
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Major Research Project
Questionnaire
Thanks for sharing your valuable experience. I assure you that your given information will be
confidential and will not be shared with anyone and will not be used for any other purpose
except my research work.
1) Which Telecom Service Provider do you use among these followings?
1. Bharti Airtel
2. Vodafone India
2) What type of service/s you are using in the above selected company?
Prepaid Mobile Service
Postpaid Mobile Service
WLL
Broadband Service
Black Berry
3) On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely
satisfied," how would you rate your level of overall satisfaction with the companys service/s,
which you mentioned in Question (2)?
1 2 3 4 5
4) Kindly elaborate that what specifically are you satisfied or dissatisfied with the companys
service/s which you mentioned in Question (2)?
5) How likely are you to recommend the company to a friend or relative? Would you say the
chances are
0% 25% 50% 75% 100%
6) On a scale of 0% to 100% where 0% represents "Extremely dissatisfied" and 100% represents
"Extremely satisfied," how would you rate your level of satisfaction with the companys
service in regards to
0% 25% 50% 75% 100%
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8/14/2019 Questionnaire for project
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Customer Service
Price
Value
7) If you recall your recent contact with the company, how would you rate the companys
representative regarding his/her-
0% 25% 50% 75% 100%
Ability to help
Overall knowledge of your question
Ability to help you resolve your issue
8) In total, how long have you been a customer of the company?
Less than one year
One to under two years
Two to under three yearsThree to under four years
Four years or more
9) Please list the top three reasons you initially became a customer of this company in order of
importance?
(a).
(b).....
(c).....
10) On a ranking scale of 1 to 10 where 1 represents the Top rank and 10 represents the
Lowest rank, how would you like to rank the following service contents of the company ( If
you ever used the another company which has been mentioned in question (1) and has not
been selected by you, rank that one also)-
Bharti Airtel Vodafone
Customer Care
Value added services
Price
Promotional Schemes
Availability
Network Performance/Speed (Broadband)
Voice clarity
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Accessibility
Accountability (Billing Performance)
Advertisement
11) If you ever used the another company which has been mentioned in question (1) and has not
been selected by you, please list the top three reasons you gave up to use that companys
service/s
(a).
(b).
(c ).
12) If you would like to give any other comment on the service quality which is providing by the
company-
13) Please list the top three improvements which you expect from the companys service you are
using-
(a) .
(b) .
(c) .
Sex: Male Female .
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8/14/2019 Questionnaire for project
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Age: ..yrs. (Optional)
Occupation:.. (Optional)
Location:
Date: