EMA Asset Management Solutions Center: CA Product Profile

Company Info Company name: CA, Inc.

Address: One CA Plaza

Islandia, NY 11749 United States — Map

Company phone: (631) 342-6000

Company website: http://www.ca.com

Date founded: Founded in New York in 1976 as Computer Associates International, Inc.

Years in asset management:

Sixteen

EMA Viewpoint Strengths

• Takes a comprehensive, lifecycle view of IT asset management from acquisition to disposal

• Software asset management that uses a patent-pending license compliance engine to identify and correlate licensed software to usage rights, contracts and procurement data

• Tightly integrated solution that links to CA Service Catalog, CA CMDB and CA Clarity PPM

Limitations

• Needs more extensive integration with non-CA solutions for heterogeneous environments

• Capacity management still on the horizon.

Summary CA IT Asset Management is a far-reaching solution suitable for enterprises seeking to take a broad view for IT asset management. The company takes a lifecycle approach in managing IT assets where IT asset lifecycle management is all encompassing including the disciplines of operational IT asset management (ITAM), IT financial management, service management and portfolio management. Integration is key in this solution⎯tight integration with other disciplines is and has been a native design point. This design point includes a combination of infrastructure and service monitoring that as it evolves should be able to relate all three pivotal factors in EMA’s three axes of empowerment: quality, cost and demand from a financial planning perspective. As noted, the solution also integrates workflow and project management, as well as maturity assessment and other business tools, nicely with a broad-based architectural foundation. EMA views this structured approach to asset management favorably. Asset and inventory management systems that can offer their own on-board discovery offer the best value to customers. CA IT Asset Management incorporates what CA calls “continuous and active discovery”: traditional discovery methods (those requiring user intervention) and auto-detection when new assets are connected into the network. CA’s autodiscovery of newly-added network elements drives real-time asset management ⎯ both a requirement and an opportunity for efficiency in large IT shops. The company has taken both telecommunications resources as well as network components into consideration by way of acquisitions and partnerships that are now meaningfully integrated as well.

One limitation in CA Asset Management is in the area of capacity management. While CA is working to develop this functionality, neither the Asset Management product nor anything much else beyond its acquisition of Concord’s eHealth currently provides it. CA has made progress in integrating change and service management processes within its own offerings. Yet it continues to have limited capabilities when it comes to third parties. In other words, while CA offers third-party integration through its own CMDB, it’s still spotlighting end-to-end CA solutions, while market requirements are clearly pointing in a multi-vendor direction. CA has made some modest steps in the right direction in this area such as with its integration with SMS. We believe CA should focus its massive resources on further articulation of its core positioning - asset management. CA’s view of asset management being all-inclusive to cover operations, financial management, service and portfolio management supports the trends EMA has seen in “next generation” asset management. The two areas of most importance in pulling off this strategy are for the company to continue to expand its third-party support such that it can thrive in a multi-vendor environment and to ramp up its messaging and visibility activities in the “next generation” asset management space. In doing so, CA’s deliberate structural approach to integrating asset and service management along with its life-cycle and financial view of asset management puts CA customers in a position of benefiting from a new level of business performance, cost-savings and compliance that achieves the promise of “next generation” asset management.

At a Glance Product or managed service: Product X Software as a Service

Target customers: Enterprise 40% Mid-tier 25% SMB 05% Service provider 30% Others (explain) 0%

Product diagram and product screen shot:

Product Features Asset Lifecycle Management Discovery X Procurement X Receiving X Stock management X Deployment (HW, SW etc.) X Maintenance schedules X Repairs X Retirement/disposal X

Contracts Software licenses X HW and infrastructure related contracts X Leases X Entitlements and compliance X SLAs X Outsourced services (telco, network, hosting, SAAS, etc.)

X

Outsourced management services (systems management, network management etc.)

X

Outsourced maintenance services (software, servers, switches etc.)

X

Other vendor or partner contracts X Other (explain): The CA IT Asset Manager solution is a flexible and configurable solution that is designed to allow customers to create their own contract templates and license types and manage the relevant information for each type.

X

Costs Physical (HW) asset costs X SW license costs X Support and maintenance costs X Services costs X Deployment costs X Management costs X Compliance-related costs X Other costs (explain) X

Chargeback and demand profiling Asset utilization X IT service utilization X Demand profiling X

Product Summary CA’s IT Asset Lifecycle Management solution is designed to help enterprises manage the technology assets that they own, lease or license throughout the entire lifecycle. It empowers organizations to optimize their IT asset base, improve IT financial accountability, enhance decision support and facilitate industry standards and best practices. The overarching objective is to lower the total cost of ownership (TCO) of technology investments, increase return on investment (ROI) and align IT resources with core business objectives while reducing the management burden. CA’s IT Asset Lifecycle Management is comprised of the following products:

• CA IT Asset Manager — enables: - Financial Management - Vendor Management - Contract Management - Software License Management and Compliance - Request Management

• CA IT Client Manager — enables:

- Asset Discovery and Inventory - Asset Intelligence - Software Delivery - Remote Desktop Control - Desktop Migration - Patch Research and Management

Business Benefits:

Protect Assets from Internal and External Risks • Meet compliance objectives through better awareness of the location and

organizational ownership of IT assets • Mitigate risk of over/under-utilized software by comparing owned licenses to

discovered instances • Address regulatory concerns by maintaining the appropriate proof-of-use

documentation and disposal certifications • Reduce liability in partner/vendor relationships by managing contractual

obligations

Manage Costs through Better Asset Utilization and Financial Planning • Maximize return on investment of existing IT assets through more effective

asset utilization • Automate asset and financial management processes, such as invoice

reconciliation and automated hardware lease return • Eliminate unnecessary expenditures and avoid over-payments • Equitable cost allocation to shape and control the demand for IT services • Report total cost information, better equipping lines of business to assess

spending patterns and determine future budget requirements

Align IT Investments to the IT Service Demand • Manage IT as a service in support of the organization’s broader business

objectives and ensure conformity with established business processes and workflows

• Know what IT assets are owned, where they are located and manage them throughout their lifecycles

• Provide operational insight in support of change initiatives or relative to on-going maintenance

• Understand current and committed costs of IT assets within the infrastructure • Provide financial transparency to enable better decision making about current

and future IT investments

Improve Service through the Management of the Organization's IT Assets • Streamline and consolidate access to salient asset information to improve the

quality, visibility, flexibility and availability of IT services • Leverage a single repository of vital IT asset information in support of broader

business operations

Distinguishing Features 1. The product’s Rules-based Reconciliation Engine allows an organization to align to

their maturity and reconcile “discovered assets” versus “owned assets” to expose unauthorized and missing assets while providing the ability to maintain a more accurate and comprehensive ITAM repository.

2. Continuous and active discovery includes both traditional active discovery methods and a low profile, passive monitoring capability that automatically detects when new, non-inventoried assets are added to the network.

3. Provides software detection through round-the-clock system-wide monitoring of software signatures and includes a signature recognition algorithm that is currently capable of monitoring tens of thousands of software signatures.

4. Decision support analytics linked to organizational structures and cost centers provide an executive portal view into key performance indicators.

5. Provides a patent-pending license compliance engine that takes a holistic view of licenses. Proprietary algorithms automate rationalization of software license use by matching available licenses to the inventoried software in the most advantageous way.

Structural Analysis Data gathering CA’s IT Asset Lifecycle Management includes

both traditional IP-based active discovery methods and a low-profile, passive monitoring capability.

Discovery and relationship building Automatically discovers new devices and assigns O/S classifications, enabling pre-defined policies to determine whether assets should be actively scanned and fully inventoried for software, hardware, detailed configurations, etc.

Data store All discovered inventory information is stored in the CA Management Database (MDB).

Data integration with other systems CA’s IT Asset Lifecycle Management solutions provide a bi-directional API and Web Services for Integration. CA also offers the Advantage Data Transformer (ADT) that extracts, transforms, migrates and integrates data from a variety of relational and linear data sources. An innovative import tool is also included for mapping and importing data without the need to write any code. The wizard-like interface steps the user through the mapping and import process and provides an activity log guiding a user through any data or mapping issues.

Analytic capabilities CA’s solution provides an ad hoc query tool that enables users to easily generate interactive custom data views.

Automated Actions CA's solution provides the ability to create policies and can automate multiple actions triggered by policy violations, including the ability to notify one or more users. In addition to API's, CA offers Web Services as a means of integration.

Reporting CA IT Client Manager provides comprehensive IT asset knowledge through a robust reporting infrastructure: • Advanced Reporter – Provides information

about software inventory, hardware inventory, software usage and configuration that can be combined for a multifaceted

view of your entire enterprise environment. • Out-of-the-box Reports – Report templates

can be used as is, or modified to reflect the unique needs of your enterprise.

• Publishing and Exporting Reports – Automatically publish reports to web servers in standard file formats such as CSV and XML, or save the results in a database to easily integrate with third-party applications.

Additionally, CA IT Client Manager leverages asset, financial, service and organizational information that is obtained from existing directories and stores this information in the CA Management Database (MDB). It delivers advanced analytics in multiple views to pinpoint areas of concern and supports a wide range of business decisions.

Alignment with business services Because CA uses a unified management database, an organization can begin with CA’s IT Asset Lifecycle Management solutions and later plug in CA Service Desk Manager. Both solutions would share common data such as asset records and vendor information, promoting better business alignment. CA’s Asset Lifecycle Management solutions also integrate with CA Clarity Project and Portfolio Management to provide greater transparency into shared cost information and a better understanding of TCO. This promotes a more realistic view of costs spanning services, assets, resources and projects.

Next Generation Capabilities Inventory and / or discovery: CA’s IT Asset Lifecycle Management solutions

currently provide cross-platform (e.g., Windows, UNIX, Mac) inventory capabilities for systems (laptops, desktops, servers and PDAs) and software, as well as asset collector capabilities for normalizing inventory data from 3rd party tools, including Microsoft SMS/SCCM.

Integration with CMDB:

CA’s IT Asset Lifecycle Management solutions are integrated with CA CMDB, which includes a visualization capability and the ability to import data from other sources, including third-party auto-relationship-discovery tools.

Integration with Service Catalog:

CA’s IT Asset Lifecycle Management solutions include CA Service Catalog which is integrated to enable complete lifecycle management, from request to retirement.

Integration with request fulfillment and / or workflow:

The CA Service Catalog component of CA’s IT Asset Lifecycle Management solutions provide a graphical workflow engine to automate the approval, request and fulfillment process.

Integration with capacity management:

Capacity management is still on the horizon.

Integration with change and / or configuration management:

CA’s IT Asset Lifecycle Management solutions integrate with the CA Change, Configuration and Release Management (CA CCRM) solution vis-à-vis CA CMDB, a key component of the CA CCRM solution.

Integration with service management:

CA’s IT Asset Lifecycle Management solutions integrate with CA Service Desk Manager in order to support problem, change and incident management.

Integration with service accounting, demand profiling, and/or chargeback:

Integration with CA Service Accounting allows for very sophisticated chargeback scenarios, including usage-based chargeback

Support for Best Practices ITIL areas Application management X Security management X Planning to implement service management X

ICT infrastructure management X The business perspective X

Service Support Service desk/help desk X Incident management X Problem management X Change management X Release management X Configuration management X

Service Delivery Service level management X Financial management for IT Services X Capacity management X IT service continuity X Availability management X

OS Support

Linux

X Linux

Windows

X Windows 2000

X Windows 2003

X Windows NT

* New agents for growth platforms, including Windows, Linux, Mac and major UNIX.

Pricing Pricing model:

A simple and Straight-Tier pricing per Managed System with sliding-scale Volume Discounts

List price: • New Contract Pricing varies based on Number of Managed Systems (multiple ranges)

• Upgrade Pricing (for existing CA customers) is flat rate per managed system.

Maintenance fee costs: Annual maintenance and support (one-year term) is calculated at 20% of the applicable license fee(s).

Maintenance agreement levels:

Full maintenance.

Other pricing components/factors:

N/A