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Improving the Employee Retention in LCC Pakistan (Pvt) Ltd

Questionnaire for EX-Employee

Dear Sir:

We are students of Bahria University Islamabad, conducting a survey to complete

our final project of MBA. In todays competitive environment, HR management is

facing many difficulties to retain highly skilled employees to cope up with market

forces. This survey will help us to identify many issues faced by individuals, which

affect their decision to stay with an employer. Your sincere participation will

contribute to our academic project and mainly it will help us to assist LCC

Pakistan (Pvt) Ltd in the development of an effective retention plan for futureworkforce.

LCC Pakistan (Pvt) Ltd has agreed to participate in this study. We appreciate your

cooperation in completing the attached questionnaire, which would take 15-20 min

approximately.

This questionnaire does require your position in the organization and the

information will be kept confidential. The data will be reported in an

aggregate form.

Thank you for your participation in this study. In case, you have any query

regarding this project, please feel free to contact Hammad Shafiq (03468589053),

our supervisor Mr. Nasir Mahmood (Assistant Professor Management sciences

department Bahria University).

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Designation:

Age: 25

Qualification:Graduation

Length of service at LCC:1 year

Total experience:2.3 year

Were you forced to resign from LCC?1) Yes 2) No

What were the reasons of leaving the LCC job?1) Excessive work load2) New career opportunity3) Personal reasons4) Environment5) Salary6) Violation of Company policy7) Further studies8) Lay Off9) Contract Expiry10) Relocation11) Project Completed12) Lack of management support13) Perks & Benefits14) Job Security15) Others Excessive work load plus low salary and Relocation

Can you describe your levels of job satisfaction at LCC?1) Excellent 2) Above Average 3) Average 4) Fair 5) Poor

Did you communicate the reasons of leaving, with your immediate Supervisor orManagement in LCC?

1) Yes 2) No

How was their response?1) Positive 2) Negative 3) Neutral

As compare to the same job/rank in other companies, benefits offered in LCC were same?1) Yes 2) No

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Are you satisfied with your current job?

1) Very Satisfied2) Satisfied3) Neither Satisfied Nor dissatisfied4) Dissatisfied5) Very Dissatisfied

To what extent your current job has resolved your problems?1) To a greater extent 2) To somewhat extent 3) To no extent

How was your relationship, with your immediate manager in LCC?1) Very good2) Good3) Average4)

Bad

5) Very bad Does the recognition at work, have any impact on the motivation levels and performances?

1) To a greater extent 2) To somewhat extent 3) To no extent

What are the main motivational sources of performance, in the organization?1) Recognition of work2)

Career/Growth opportunities

3) Reward & Compensation4) Environment5) Job Security6) Supervisor support7) All above

Do you feel that the LCC provided opportunity for your growth and development?1) Yes 2) No

Have you been shifted, from one Project to another within LCC?1) Yes 2) No

Did you find that shift, a Positive action for your career growth?1) Yes 2) No

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Was your base-station changed, within LCC?

1) Yes 2) No

Did you find that base-station change, a Positive action for your career growth?1) Yes 2) No

Was there any LCC policies or procedures (or any other obstacles), that made your jobmore difficult? 1) Yes 2) No

If yes, then what it was?

Hiring in one base station and forced to work in other base station, pending

outstanding no overtime for weekend.

What are the main factors of employee commitment with organization, if any pleasemention?It is mention in the contract letter when you are signing. So employee should do his

best effort to carry out his duties with dedication and loyalty. But one thing I want to

mention for every private sector organisation that human should consider human

being not machines.

What difference you have found between the two organizations, in terms of retainingemployees please mention

Defined Working Hours, learning, Salary, and Job security.

What special things (performance), you have done during your career at LCC?I have always completed my Tasks in time with full dedication. Never hamper the

trust of my team in front of customer doing any wrong performance.

What improvements, you think LCC employee retention policy required?First and the foremost is the working hours. There is no timing in LCC as far as I

remember. There should be proper weekend off or an alternate day. If not possible

then there should be incentives like overtime etc.

What are the reasons you think, you should be retained in LCC?

Would you recommend the company to a friend, as a good organization to work for?1) Most definitely 2) With reservations 3) No