1. How is CRM and R/3 differ from each other?

R/3 is an integration of different application suits. It has its own architecture and way fo functioning. CRM is all about maintaining the relationship with a customer.  It is supposed to enhance the profit of the company or organisation since the ultimate goal of any company is profit. Therefore CRM is one step ahead for their goal achievements. 

SAP R/3 is a 3 tier based client/ server based application. One layer is presentation layer (Client) which interfaces with the end user. Second layer is application layer for all business - specific requirements (Program), and third is database which contains all information and records about the system, including transcational and configration data. 

SAP R/3 has been developed in it's own language called ABAP (Advanced business application programming). 

Different modules of SAP R/3 are - FICO, MM, PP, SD, IS, AM, HRMS, SCM, SEM, WM etc. 

Where CRM is under a business mySAP Business Suit collection (SRM, CRM, SCM etc).

2. CRM Software  Sales Force Automation - Contact management Contact management software stores, tracks and manages contacts, leads of an enterprise.  - Lead management Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates. 

eCRM or Web based CRM - Self Service CRM Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, campaign management.  - Survey Management Software Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences. 

Customer Service - Call Center Software  - Help Desk Software 

Partner Relationship Management - Contract Management Software Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements.  Example: Upside Software, Accruent Software, diCarta, I-Many.  - Distribution management Software 

3. Advantages of CRM  Using CRM, a business can:  - Provide better customer service  - Increase customer revenues  - Discover new customers  - Cross sell/Up Sell products more effectively  - Help sales staff close deals faster 

- Make call centers more efficient  - Simplify marketing and sales processes 

The types of data CRM projects collect - Responses to campaigns  - Shipping and fulfillment dates  - Sales and purchase data  - Account information  - Web registration data  - Service and support records  - Demographic data  - Web sales data 

1. What is Business Process Management - BPM? Business Process Management or BPM, is the practice of improving the efficiency and effectiveness of any organization by automating the organization's business processes. BPM used to be also know as Business Process Reengineering (BPR).  Many companies have business processes that are unique to its business model. Since these processes tend to evolve over time as the business reacts to market conditions, the BPM solution you choose must be easily adaptable to the new conditions and requirements and continue to be a perfect fit for the company.

In order to use BPM effectively, organizations must stop focusing exclusively on data and data management, and adopt a process-oriented approach that makes no distinction between work done by a human and a computer.

- The idea of BPM is to bring processes, people and information together.  - Dynamic infrastructure requires separation of flows, business rules and services. - Identifying the business processes is relatively easy. Breaking down the barriers between business areas, and finding owners for the processes is difficult.  - BPM not only involves managing business processes within the enterprise but also involves real-time integration of the processes of a company with those of its suppliers, business partners, and customers.  - BPM involves looking at automation horizontally instead of vertically.  - Business Activity Monitoring (BAM) is essential for measurement of BPM impact.  Examples of BPM tasks that your organization performs that should be automated include:  - Expense Reports Travel Requests  - Purchase Orders Human Resource Management  - New Accounts and Credit Authorizations Sales Orders  - Project Management Software Change Management 

The following example illustrates the power of BPM:  When a B2B partner needs some inventory, he can log into the web site and order required inventory. An email will be generated and sent to the supervisor responsible for the partner's inventory. The supervisor can click on the link in the email, login to the site and approve the inventory. The partner will be notified of the allocation and the inventory will be shipped.

1) how to enhance bp? how many tabs are their in navigation bar? whether sap consultant work on development server or testing server? can we download data from datasets/infosets? how many types of campaign are their?

1)How to enhance BP?

Answer: You can enhance the business partner from Easy Enhancement Workbench (EEW)Key features of the Easy Enhancement Workbench include the following:i)Wizard for adding new fields and new tables to business ii)partner master dataiii)No required detailed knowledge of the development environment and data modelWizards for the extension process

2)How many tabs are there in navigation bar?Answer: Navigation bar concept comes in WEB UIThe navigation bar profile is defined in CRMC_UI_NBLINKSBased on how you define, you can have different work centers for different Navigation bar profiles

3)Whether sap consultant work on development server or testing server?Answer: It depends on the Landscape of your environmentExample: Sandbox – Development – Testing or Quality - Production In support process usually you replicate the issue that the user has got in the testing or quality environment and then try for a solution.

In Implementation, sandbox is used as a rough book to try implementing and doing experiments, later you do a clean configuration in Development and then transport the same to Testing or Quality and finally go live to the production environment.

Note: The above mentioned is just an example, the landscape and process can be different from organization to organization.

4)Can we download data from datasets/Info sets? Answer: Attribute sets, Info sets, BW query and ELM are the different data sources for segmentation.

5)How many types of campaign are their?Answer: There are different types of campaigns like E-mail campaigns, Call list can be generated, Campaigns can be run to create leads etc.,

2)we have created a organisational structure in a non-sap system and how we will transfer this organisational structure to another non-sap systems.

through middleware..Through Batch job we can transfer non spa org struture to another non sap org structure.we can transfer non sap to sap and sap to non sap through Batch Job..

check SM36To monitor batch job SM37If you wish to use non-sap system and you have maintained the organizational plan there, youcan distribute this organizational plan to SAP CRM with ALE (Application Link Enabling).In this scenario, the backend is the leading system.You can find further information in the Implementation Guide (IMG) of the ERP system under SEPNetWeaverIf you distributed employee master data using ALE, you cannot create or maintain employee masterdata in CRM.

3) In which table we store Leads?All trasaction types are stored in CRMD_ORDERADM_H tabale but field PROCESS_TYPE will be changed based on trasaction type

4)How to keep a count on how many customers has gone through the mail, we have floated while doing email campaign in SAP CRM.

through call transaction crmd_email_list we can trace the number of customer visited the page while sap crm campaign launch.

5)how many type of Campaign are there ? what is difference between SAP CRM 4.0,5.0 AND 7.0 VERSIONAnswer: There are different types of campaigns like E-mail campaigns, Call list can be generated, Campaigns can be run to create leads etc.,2)In SAP CRM 4.0 we used SAP

GUI, in CRM 5.0 it was PCUI and in CRM 7.0 it is WEB UI.

6) 1.What is Task & Activity ?2.What is Mapping ? How it is done ?3.In Delta Download which table is retrieve from R/3 to CRM?4.what is the rule of orgalisational determination ?5.What is Action Profile ?6.At the time of Implemention ,What type of problem your are generally face ?7.What is difference beetween ECC & CRM?8.What is Activity Journal ?9.How to find target group & What is the flow of BP to Target group?10.What type of Business Scenario you are following in you

Project ?Business Scenario means What ?

1.What is Task & Activity?Answer: Basically there are two kinds of Activities, which are called as Tasks and Business activities.A Business activity contains information about business partner interaction on a particular date

A Task contains information about what one or more employees have to complete by a particular date.In very simple words Tasks are activities in which the BP is not involved and activities are in which the BP data is involved.

2.What is mapping? How it is done?Answer: Can you please elaborate the question, what kind of mapping are you talking about, mapping is done in External list management (Is that what you want?)

3.In Delta download which table is retrieve from R/3 to CRM?Answer: It’s not just one table or a specific table that is retrieved from R/3 to CRM. Based on the filters set initially for different object types whenever the data is modified or deleted the same will be replicated to CRM from R3 in the form of Bdocs or Idocs.

4.What is the rule of organizational determination?Answer: There are two types of Organizational determination rules.Organization determination rule: The respective organization is determined based on the organization or general attributes assigned to the organization in the organizational model.Responsibility rule: In this rule, the Org attributes are not considered and the responsible Organization unit is assigned directly.

5.What is Action Profile?Answer: 1) You assign an action profile directly to a transaction type/item category.2) Action profile consist of actions3) Actions consist of schedule conditions, Start conditions, processing types and process time.

6.At the time of Implemention, What type of problem you generally face?Answer: There will be different phases in Implementation, you actually do a lot of brain storming sessions in the blue print phase and in the realization phase you do all your trials and configurations or may be experiments :) in the sand box. So you can’t really say there are specific problems. It actually involves a lot of discussions.

7.What is difference between ECC & CRM?Answer: Simple words ECC is R/3 and you know what CRM is

8.What is Activity Journal?Answer: With activity journals, you can record and update information gathered from customer visit or telephone calls.For example activity journals can contain:. Products or product categories. Product-related information such as what products were discussed with the customer or the number of samples given to the customer

9.How to find target group & what is the flow of BP to Target group?Answer: In marketing to execute a campaign you need a Target group.Target group in simple words is nothing but a group of BP’s. You can create a target group in segment builder (T-code CRMD_MKTSEG).

10.What type of Business Scenario you are following in you Project? Business Scenario means what?Answer: Business scenario is nothing but what is the process, like for example how is the CRM application used by your client. Example: for us the sales reps from different location in US raise the sales orders in the CRM system and they flow to R/s and we also implemented the marketing module to run the e-mail campaigns for the product promotions.

11) what are adapters.a)software adapters are used to connect to external systems. These adapters assign data and convert it into various Format

B)What Ridhima said is really cool and easy to understand. Adding to that....1)Data is exchanged between the CRM system and a connected ERP system (Example: SAP R/3 ) mainly by means of the CRM middleware. A plug-in installed on the ERP system acts asa counterpart to the R/3 adapter in the CRM system,supporting the data communication between the two systems. 2)The data exchange includes an initial transfer of customizing data, master data and transaction data to theCRM system, as well as delta data in both directions.

  12) can we stop a campaign when it is running?if yes how

Ans:- Nope we can't !!

13) Could you explain in what business scenario do we use organization determination rule with Responsibilities and determination rule with organisation model?

Ans:- org.determination use for it determine the responsilble org.unit in Business transactions. When determining organizational data, the system takes the organizational data profile defined in Customizing and the determination rules from this profile. These determination rules specify which fields are taken into account when the system determines organizational data from the document data (for example, business partner number, telephone number). Determining organizational data can be set by assigning the organizational data profile for the business process type so that it is dependent on the business process type.

14) Is territory management & organizational management used simultaneously? During configuration do we create organization structure first ...Could you illustrate with example?

Ans:-once Org.management is creates then olny we creates Territory management . while creating territory you should have orgmodel .for more details go through the link http://help.sap.com/saphelp_crm50/helpdata/en/75/8b3c5fc253974cb49bd2fb98f99d9a/frameset.htm15)Can someone help with these questions...thxx in advance 1.Which Partner functions are necessary for uploading sales order into R/3? a. Sold to party b. Ship to party c. Payer d. Bill to party e. Employee responsible 2.. IPC is required to calculate pricing in CRM. Which of the following are true a. It consists of SPE, SCE and TTE only. as it also includes data loader and limited product master information b. IPC accesses CRM database c. IPC is JAVA based technology 3.Organization data determination can be done using a. Transaction type b. Organization structure c. Business partner d. Product master 4. which of the following Following is true with regard to product categories a. Initial assignment of products to product categories is done during download from OLTP b. PC?s are assigned to Ptypes c. PC can be assigned to many categories d. Can have hierarchy of product categories e. If a product type is assigned to a category only products of this type can be assigned to a category 5.What are the Control attributes in a transaction type.which are true? a. BOM explosion b. Text determination procedure c. Partner determination procedure d. Object relation procedure e. Action profile f. Number ranges 6.Business transaction category is a control attribute that controls .which are true? a. Item category determination b. Subordinate transaction type c. Control attributes of transaction type d. Subordinate item category 7,Which of these functions are possible on sales transaction in CRM a. Change price at item level b. ATP check c. Document flow d. Auto creation of delivery document 8.Business activity and task have the following in common.? a. Needs a specific date b. Includes a business partner c. Have org data

1) Ans : a,b,cand D no need of Employee Responsilbe2) Ans : All means ( all options true) 3) Ans: All means ( all options true)4) Ans : A , d and E5) Ans : B C , D and f 6) Ans : All are ture 7) Ans : B , C 8) Ans : A and C 16)what is the purpose of template and when i created a service order in crm what document created in r3?A)All the general data will be presentin the template, such as Line items, dates etc.. A Sales Order will get generated in ERP, in the integrated scenario.B)once you create service order it will not send to R/3 , what purpose you are sending to R/3 please tell me . that is depends on your Business process , as my knowledge service order doesnot have any delivery so no delivery requird , once you create a service order you can directly create Billing Doc , I hope this is ok . please advice me if am wrong

17)Where do we capture the cost in marketing planning & campaign management?, Apart from SAP on how many softwares we can run CRM ?Ans:-We can Capture and cost the campaigns and marketing in WBS (Work breakdown Structure ) in R/3 PS Module (Project System ) can calculate the cost , What you mean how many softwares we can run CRM ? can tell clearly ,

18)What are the extra tabs that are available in sales methodology as compared to opportunity? 2)what is transport of buying center in opportunity?

The extra tabs avilable in the sales Methodology are Buying center, Sales Assistant,.

The transport of buying center in the opportunity is the Partner determinartion procedure .

If any one wnats answers Plz postme at ankumar9@gmail.com19)Wht is central database for the customers? can we add Business partner tab in Task? should we have to import item categories from r/3 or customize in crm ?

we can't add bp tab in task bcz the vaule of task is no bp involve in task

20) do we need to assign workflow in action?

no not required21) How to send a Auto Mail every Three hours?

a)YES IT IS POSSIBLE WHEN ACTION PROFILE IS INTEGRATED WITH DATE MANAGEMENT ie BASED ON TIME DEPENDENT CONDITIONS.b)Yes It is Possible through Action Profile and Work Flow ...Can you tell me what is you requirement to create mail every three hours ? 23)i want to make A as sold to party B as ship to party C as bill to party and D as payer and X as employee responsible if i enter into a transaction and enter A as sold to party then i want to B ,C,D,X to be appear in partner tab page. I know partner determination procedure and its customising also but i have no idea how to deal wiht above case. please help me rizwan

a)Create all BPs with respective roles

Maintain relationship

In access sequence, maintain source=BP relationship, user.maintain partner determination procedure, assign to trans. type.

check now.

b)Create BP'S with different ID'S ………

Next Go to BP Relationship and maintain all Relationship Categories …For SP Who IS Responsible of SH, BP, PY and

Employee

In PDP: When Select Access Sequence for SH, BP, PY YOU Have choose only Relation Ship of BP then it read BP Relationship and propose the BP'S in transactionFor Employee you need select Access Sequence what Ever standard sequence …..This could be help for you

24)can anyone plz explain the document pricing procedure & customer pricing procedure

In pricing processor sales area +document pricing processor +customer pricing processor +pricing processor

Document pricing processor: in sales document header consist Document pricing processor, If you want to maintain pricing processor for different doc different pricing it will be useful

Customer pricing processor: this will be in customer master record in sales data – sales data tab.Maintain customer pricing standard or any other

While doing sales order pricing will be determined based on above combination

hi sridhar, 1. What is the difference between Campaign and Trade Promotion 2. What is the difference between Action & Workflow 3. Do we need to assign workflow in Action 4. Organisation Management determination 5. What are the different organisational determination rule in CRM 6. How the objective and tactics are controlled in Marketing planner Could u please send me CRM Interview questions ? I appreciate your time and response.

1. What is the difference between Campaign and Trade Promotion

Campaigns are the ways and mediums which help in communication, increasing awareness, increase sales and wide range of activities. It can be done through mailing list, product promotions, tale calling etc. Meaning you are trying to reach your customers for increasing customer base, entering new markets or increasing sales or product awareness.For ex: Product demos or stalls in an exhibition

Trade Promotion Management is an activity which is done with the help of your channel partners. The check here is "trade", which means distributors, retailers, wholesalers, re-sellers etc. The purposes remain the same like to increase customer base or sale revenues but here the incentives are given to your channel partner.For ex; Commission to the wholesaler/distributor for selling 100 cartons for a particular month.

24)wht is diff btn r/3 pricing and crm pricingDifferences in Pricing in SAP CRM and SAP R/3 Functional Differences:Function Condition Type in SAP R/3 CommentsDetermination EK01, EK02 Connection is not supported in SAP CRMRebate processing BO01 to BO05 Rebate processing is not supported in SAP CRMDown payment processing AZWR Down payment processing is not supported in SAP CRMInvoice lists RL00, MW15 Factoring discounts are not supported for invoice lists in SAP CRMCost prices VPRS Cost prices only exist in SAP CRM if delivery-related SAP CRM Billing is being used. In this case, the cost price is determined: Goods issue in the SAP R/3 OLTP System reads the costs and transfers them to the billing due list in the SAP CRM SystemExpected customer price EDI1, EDI2 Expected customer price via EDI is not supported in SAP CRMDifferences in Condition Processing1. • The source condition record cannot be displayed in SAP CRM for technical reasons, when processing conditions in a transaction. 2. • Unlike SAP R/3, SAP CRM recognizes several pricing transactions. This enables you to compare pricing transactions. This can be useful after failed searches or price changes.3. • The pricing type cannot be predefined when starting a new pricing transaction in SAP CRM.Regards25) what is the difference between action and workflow?

workflow-1.workflow settings required2.process complex scenarios with multiple steps and systems.3.triggered by event activites custimizing or programming workflow requires a commit work.4.n seperate planning and start condition.5.used in om6.creates work items in buniness workplace.actions-1.workflow settings not required2.process steps single steps in a single crm system3.triggered by basis ppf which does not require commit work4.used independantly of om5.used independantly of business workplace6.appropriate for date driven process26)what r the different organisational determination rule in crm?1. Rule dependant on Responsibilites -- direct responsibites2 Rule dependant on Org model. -- data containers27)How do u manage opportunities?oppt can manage through business tarction categeris

it contolrs the profiles and tansations28)what are the prerequisites to create an opportunity?for oppt we can creat 2 ways one for followup trnsation form lead or direct oppt,

in follow up transation for lead u should maitain copy control for lead to oppt, than if lead is qualify respected levels form the workflow automatically oppt will creates ,

for oppt u should maitain sales cycle and phases ,and all profile propre way and ant follow up for oppt u should maitain copy control 29)How do you assign a business partner to your organizational unit?Go Org structure and creat positions and right click on position and assign BP No-30)what are the components of CIC?there are 7 cic components of cic winclient1 bp search2: call status3:remainder script4:action box5:application area6: navigation area7:quick keys

31)Types of profiles in lead & opportunity?1.text determknation procedure2.partner determination procedure3.status profile4.organisation data profile5.action profile6.date profile7.obj reference profile

32) what are the three steps that you follow while creating anorganizational data profile?step1.we have 2 create organisational model(sales,service,marketing structure v can create)tc ppoca_crm step2.create organisation determination rulestep3.create organisation data profile(assing as sales secenario and assingn determination rule number,and tick which u want 2 reflect the organisational unitsans assign this organisational data profile to our transaction type ......33) How do you assign a business partner to your organizationalunit?Go Org structure and creat positions and right click on position and assign BP No-34) what are the components of CIC?

1.bpsearch2.call status3.reminder scripting4.action box5.applicatin area6.navigation area7.quickeys8.tool bar

35)why we do customization in org?to determine responsible org uintsfor this first we are create org model with org units and positions.And assign the general and org attributes to the org model.Create org model determination ruleAccording to this org determinaton rule system witll find or determine the responsible org unit for a transaction.36) tell me about Landscape?land scape is system environment , in every project we will having systes like development systemtest & qualitiy systemproduction system

in dev system we r having clients for ex 100 is for olden client 200 is sandbox like thins if u made any thing customization in dev system we should transport to testing system u have test that and send it to production system in production system daily business going on

as a consultant we should work on dev for customization

1. R3 adaptor exists in R3 2. Business Partner category allows you to define number ranges 3. It is not possible to created your own business partner category4. One role can have multiple data sets 5. In SAP,It is possible to identify duplicate BP master record 6. One relationship category can specify bidirectional relationship7. Partner role in SAP R3 and classification in CRM used to define the interlinkage8. Is it mandatory to define different org structure for sales and service9. It is possible to transfer R3 org structure directly to CRM10. R3 employee personal master can be transferred to CRM11. It is possible to use distribution channel to define my CRM org structure12. I can simultaneously use responsibility rule and org model rule13. Org model is time dependent14. Org model (HR) in R3 can be transferred to CRM15. HR Master Record can be transferred to CRM16. Terri and org mgt can be used simultaneously17. User defined attributes can be used to define my CRM org models 18. Both in territory and org mgt it is possible to create different labels19. It is possible to store inactive BP in CRM system20. It is possible to store inactive products in CRM21. Attributes in Product Master is attached directly22. Will Org determination be triggered first then partner determination23. Partner determination is done again after doc changes24. Item cat can be made to be re-determined during copy control25. Line item status as per R3 partial delivery will get updated in CRM doc26. It is possible to do the billing of CRM service order in R327. In an activity journal template, can we really update material type28. It is possible to create survey questions which will generate dynamic subsequent questions29. It is possible to attach 2 alternative partner determination procedure to a transaction30. When I am defining CRM access sequence, it is possible to refer business logic31. It is not possible to handle free goods in CRM IPC ? through java codes32. Is it possible that in partner determination procedure, different partner function can be determined at different times33. In partner determination procedure, I can use multiple relationship levels

34. Is it possible to used preceding document?s org units during copy35. Mandatory IPC data loader is needed to pull the data from R3 to CRM system36. Is it possible to transfer specific objects from R3 to CRM37. It is possible to combine both the CRM and R3 pricing conditions in one document38. It is possible to do the same when document is going to R3 39. Is it possible to have CRM variant for 3 levels for products40. Processing time for action is specified in scheduled conditions41. Action can be used to trigger a workflow42. Action can be used to take manual decision43. Workflow can be used for date driven process44. Customization from CRM to mobile data can be done through SBDOC45. Customization from CRM can be pushed to R3 system46. Consolidated Database is needed for every mBDOC47. A BDOC can hold only modified fields48. Hierarchical distribution of business data among CRM ecosystem49. Publication and subscription are linked one to one50. Middleware trace functionality can be used to monitor inbound queue51. Flow context in middleware can be defined using a formula52. In Solution Manager it is possible to initiate the integration testing53. Internet Sales is an application that is built using JSP 54. Following application are used using JSPa. Internet Salesb. Win clientc. Web clientd. Collaborative Showroome. Partner Portal 55. Blueprint table exists in Enterprise portal server 56. How R3 text objects are brought into CRM?57. How do we integrate the CRM with SAP R/3? Where do we mention the IP address of SAP R/3 server? What else is required?58. What is the difference between replication and realignment in CRM?59. What is the difference between an activity and a task in CRM? 60. Can you point out some details of BP ownership in CRM? Specifically, we will be loading channel partners from R/3. We would like to assign these partners to specific "channel managers." What constitutes this ownership?61. Should clients implement both WinClient and WebClient for the IC or only one of them? Could you please explain this with supporting reasons?62. Fully grown my SAP CRM is built on the following components

a. CRM central serveb. SAP R/3 as a back end systemc. SAP BW system as a data ware house solution with comprehensive statistical and analytical possibilitiesd. SAP APO as global ATP check and demand planning solutione. SAP enterprise portal as a tool to provide integrated access to all the systems63. Business partner category64. Business partner group hierarchya. A business partner can be assigned to several hierarchies of different categoriesb. The business partner GH allows you to group business partners in a multilevel GHc. Time dependentd. Groups business partners together in a hierarchy for statistical or analysis purposes65. The mapping classification from CRM to R/3 in PIDEa. Consumer (an organization or person)b. Customerc. Prospectd. Competitor66. What is the organizational unit used fora. Sales organization is used for pricingb. The organizational structure can be different from R/3 and has no restrictions regarding usable levelsc. Time stampd. You can assign scenario specific attributes to the relevant org units for org. determination, transaction processing, partner determination etc.,67. Organization data determination can be done usinga. Transaction typeb. Organization structurec. Business partnerd. Product master68. Org. data profile is assigned to Transaction Type69. A holder can be?a. Occupy positionsb. Is an optional organizational unit70. Organizational model can be maintained in CRM. Which of the following are true.a. To assign a user to a position u also need to have master data maintained for the sameb. Can be mapped from CRM to SAP R/3c. Additional levels in CRM are mapped into R/3 automatically 71. Ways to determine the org units in a document72. Responsible organizational unit is used for..a. Derives all other org.unitsb. For pricing c. Equivalent to R/3 plant d. Is in charge of a business transaction73. Territory management is used fora. Reflect the market view of an organizationb. Specifies which products can be offered in a territoryc. Who has the highest revenued. Which BP?s belong to a territory74. Who is responsible for a territory

a. We must link employees with territories via the HR position in org. managementb. Can assign permanently or for a definite time period75. True for territory managementa. Hierarchies can be time dependentb. Can use hierarchies for representing territoriesc. We can define our own attributes to define a territory76. Following is true with regard to product categoriesa. Initial assignment of products to product categories is done during download from OLTPb. PC?s are assigned to Ptypesc. PC can be assigned to many categories d. Can have hierarchy of product categoriese. If a product type is assigned to a category only products of this type can be assigned to a category77. Following is true with regard to attributes and set typesa. Attributes are assigned directly to product master b. Set types are group of attributes or fields corresponding to various database tablesc. Attributes are assigned to set typesd. Set types and attributes can?t be transferred to R/378. Mapping of SAP R/3 to SAP CRM with regard to productsa. Material type to R3PRODSTYPb. Material group to R3MATCLASSc. Product hierarchy to R3PRODHIER79. Sales Transactions area. Business activity b. Quotationc. Sales Orderd. Leads e. Inquiry? 80. Control attributes in a transaction typea. BOM explosion b. Text determination procedurec. Partner determination procedured. Object relation procedure e. Action profilef. Number ranges81. Business transaction category is a control attribute that controlsa. Item category determination b. Subordinate transaction typec. Control attributes of transaction typed. Subordinate item category 82. With regard to copying and creating a follow up document following is truea. Copy survey b. Copy controlc. Copy item numberd. Copy pricing agreements83. In copy control customizing what setting can influence transaction type and item category determinationa. Copy survey b. Copy controlc. Copy item numberd. Copy pricing agreements

84. Following is true for textsa. You define the source text of text types within access sequenceb. The texts are automatically determined in a document or can be enteredc. Can be assigned to transaction type and item categories85. Which statements are correct for status managementa. It?s controlled by status profileb. You must assign at least one object type to the status procedurec. System status can be controlled by system profiled. User status is set internally by the system e. Header status is independent of item status except in case of status completedf. Status profiles can be assigned to transaction type or item category86. Following is true with regard to incompleteness checka. Incompleteness check allows you to find out whether a document is complete or notb. In customizing you define which fields are mandatory for which transaction type and/or item categoryc. Incompleteness check is not available on the CRM mobile client87. Which of these functions are possible on sales transaction in CRMa. Change price at item levelb. ATP checkc. Document flowd. Auto creation of delivery document 88. Activity management is an important component of CRM. Which of the following are truea. Task is transaction replicated to R/3 and mobile client 89. Business activity and task have the following in commona. Needs a specific dateb. Includes a business partner c. Have org data 90. Activities and calendar integrationa. Bidirectional data exchange between my SAP CRM middleware and groupware solutionsb. Activities appear in calendar if calendar flag is active for each partner functions and Activity typec. Activities can be created or changed directly from calendar91. Fact sheet92. Order of customizing for partner determination93. Partner functions necessary for uploading sales order into R/3a. Sold to partyb. Ship to partyc. Payerd. Bill to partye. Employee responsible 94. IPC is required to calculate pricing in CRM. Which of the following are truea. It consists of SPE, SCE and TTE only. as it also includes data loader and limited product master informationb. IPC accesses CRM database

c. IPC is JAVA based technology95. Identify the correct statements regarding the pricing in CRMa. Maintained in CRM. IPC accesses R/3 enterprise 96. Tax calculationa. The business partner and product tax classification is made by assigning tax groups to the tax types that must be determined in any given countryb. The tax groups indicate whether a business partner is liable for or exempted from respective tax type that is imposedc. The combination of tax group, the country or region and the tax type determines the tax condition recordd. A business partner or a product has not been assigned a tax classification, the default tax group is used97. True for actions98. Schedule condition99. Billing prerequisitesa. Billing unitb. Number rangesc. Billing typesd. Item categoriese. Item category determination100. Data exchange between R/3 and CRM101. Adapters102. Main tasks of R/3 adapter103. Administration console ?Replication Administration104. Publisher-Subscriber Concept105. Load filtering106. What is a business scenario46. Key Blocks for people centric CRM107. What does the role definition determinea. A task oriented content108. SAP Net Weaver109. Three layers of Web Application Server110. What is business package111. The delivery mechanism is in the iView studio. Following are the primary functionsa. Informing customers about available packages, worksets, and iViews and making the content available for down loadb. Supporting the develop community in creating new content and offering it to SAP portal customersc. Delivering updates and patches112. Functions of Blueprint Application Builder113. Functions of CRM Designer114. Blueprint tables115. IViews are generally displayed through portal pages. You can import predefined pages or create your own. What does the page definition includea. iview bundles pages, worksets, roles b. Pages bundles iviews, worksets, roles c. List of the pages d. A list of iviews and associated pages116. What is role editor needed for?117. The collaborative business is used for?.

Customer:KNA1 General Data in Customer MasterKNAS Customer master (VAT registration numbers general section)KNB1 Customer master (company code)KNB4 Customer payment historyKNB5 Customer master (dunning data) (aanmaangegevens)KNBK Customer master (bank details)KNC1 Customer master (transaction figures)KNC3 Customer master (special G/L transaction figures)KNKA Customer master credit management: Central dataKNKK Customer master credit management: Control area dataKNMT Customer-Material Info Record Data TableKNMTK Customer-Material Info Record Header TableKNVA Customer Master Loading PointsKNVD Customer master record sales request formKNVI Customer Master Tax IndicatorKNVK Customer Master Contact PartnerKNVL Customer Master LicensesKNVP Customer Master Partner FunctionsKNVS Customer Master Shipping DataKNVT Customer Master Record Texts for SalesKNVV Customer Master Sales DataLogical databases: DDF

Material: MARA Material Master: General DataMARC Material Master: C SegmentMARD Material Master: Storage Location/Batch SegmentMAKT Material DescriptionsMAPL Allocation of task lists to materialsMARV Material Control RecordMARM Units of MeasureMBEW Material ValuationMOFF Outstanding Material Master RecordsMSTA Material Master StatusMVER Material consumptionMVKE Material Master: Sales DataMAPR Material Index for ForecastPROP Forecast parametersLogical databases: MSM

Sales Document:VBAK Header DataVBAP Item DataVBAG Release Data by Schedule Line in Sch.Agrmt.VBUK Header Status and Administrative DataVBUP Item StatusVBRL SD Document: Invoice ListVBPA partnerVBKD Business DataVBKA Sales activitiesVBEP Schedule Line DataVBRK Billing: Header Data (invoice)VBRP Billing: Item Data (invoice)

VBFA Sales Document FlowLIKP Delivery Header DataLIPS Delivery: Item dataLogical databases: AAV, AKV, ARV, VFV

Sales requirements:VBBE Sales Requirements: Individual RecordsVBBS Sales Requirement Totals RecordLogical databases: -

Storage locations and stocks:LAGP Storage binsLEIN Storage unit header recordsLQUA QuantsLQUAB Total quant counts for certain strategiesMEIK Make-to-Order Stock for Customer OrderMSCA Sales Orders on Hand with VendorMSKA Sales Order StockMBPR Stock at Production Storage BinMLGN Material Data per Warehouse NumberMLGT Material Data per Storage TypeSLGH Elements of Stock PopulationLogical databases: S1L, S2L

Transfer requirement:LTBK Transfer requirement headerLTBP Transfer requirement itemLogical databases: R1L, RBL, RUL

SAP CRM Frequently Asked Questions

Written by admin on Apr 2nd, 2009 | Filed under: Customer Relationship Management (CRM), FAQs 

SAP CRM Frequently Asked Questions

1. Can you tell me trade spend keys2 R3 adaptor exists in R33. Business Partner category allows you to define number ranges4. It is not possible to created your own business partner category5. One role can have multiple data sets6. In SAP,It is possible to identify duplicate BP master record7. One relationship category can specify bidirectional relationship

8. Partner role in SAP R3 and classification in CRM used to define the interlinkage9. Is it mandatory to define different org structure for sales and service10. It is possible to transfer R3 org structure directly to CRM11. R3 employee personal master can be transferred to CRM12. It is possible to use distribution channel to define my CRM org structure13. I can simultaneously use responsibility rule and org model rule14. Org model is time dependent15. Org model (HR) in R3 can be transferred to CRM16. HR Master Record can be transferred to CRM17. Terri and org mgt can be used simultaneously18. User defined attributes can be used to define my CRM org models19. Both in territory and org mgt it is possible to create different labels20. It is possible to store inactive BP in CRM system 21. It is possible to store inactive products in CRM22. Attributes in Product Master is attached directly23. Will Org determination be triggered first then partner determination24. Partner determination is done again after doc changes25. Item cat can be made to be re-determined during copy control26. Line item status as per R3 partial delivery will get updated in CRM doc27. It is possible to do the billing of CRM service order in R328. In an activity journal template, can we really update material type29. It is possible to create survey questions which will generate dynamic subsequent questions30. It is possible to attach 2 alternative partner determination procedure to a transaction31. When I am defining CRM access sequence, it is possible to refer business logic32. It is not possible to handle free goods in CRM IPC ? through java codes33. Is it possible that in partner determination procedure, different partner function can be determined at different times

34. In partner determination procedure, I can use multiple relationship levels35. Is it possible to used preceding document?s org units during copy36. Mandatory IPC data loader is needed to pull the data from R3 to CRM system37. Is it possible to transfer specific objects from R3 to CRM38. It is possible to combine both the CRM and R3 pricing conditions in one document39. It is possible to do the same when document is going to R340. Is it possible to have CRM variant for 3 levels for products41. Processing time for action is specified in scheduled conditions42. Action can be used to trigger a workflow43. Action can be used to take manual decision43. Workflow can be used for date driven process44. Customization from CRM to mobile data can be done through SBDOC45. Customization from CRM can be pushed to R3 system46. Consolidated Database is needed for every mBDOC47. A BDOC can hold only modified fields48. Hierarchical distribution of business data among CRM ecosystem49. Publication and subscription are linked one to one50. Middleware trace functionality can be used to monitor inbound queue51. Flow context in middleware can be defined using a formula52. In Solution Manager it is possible to initiate the integration testing53. Internet Sales is an application that is built using JSP54. Following application are used using JSPa. Internet Salesb. Win clientc. Web clientd. Collaborative Showroome. Partner Portal55. Blueprint table exists in Enterprise portal server56. How R3 text objects are brought into CRM?57. How do we integrate the CRM with SAP R/3? Where do we mention the IP address of SAP R/3 server? What else is required?58. What is the difference between replication and realignment in CRM?59. What is the difference between an activity and a task in CRM?60. Can you point out some details of BP ownership in CRM? Specifically, we will be loading channel partners from R/3.We would like to assign these partners to specific “channel managers.” What constitutes this ownership?61. Should clients implement both WinClient and WebClient for the IC or only one of them? Could you please explainthis with supporting reasons?62. Fully grown my SAP CRM is built on the following componentsa. CRM central serveb. SAP R/3 as a back end systemc. SAP BW system as a data ware house solution with comprehensive statistical and analytical possibilitiesd. SAP APO as global ATP check and demand planning solution

e. SAP enterprise portal as a tool to provide integrated access to all the systems63. Can we create Business partner category64. Business partner group hierarchya. A business partner can be assigned to several hierarchies of different categoriesb. The business partner GH allows you to group business partners in a multilevel GHc. Time dependentd. Groups business partners together in a hierarchy for statistical or analysis purposes65. The mapping classification from CRM to R/3 in PIDEa. Consumer (an organization or person)b. Customerc. Prospectd. Competitor66. What is the organizational unit used fora. Sales organization is used for pricingb. The organizational structure can be different from R/3 and has no restrictions regarding usable levelsc. Time stampd. You can assign scenario specific attributes to the relevant org units for org. determination, transaction processing, partner determination etc.,67. Organization data determination can be done usinga. Transaction typeb. Organization structurec. Business partnerd. Product master68. Org. data profile is assigned to Transaction Type69. A holder can be?a. Occupy positionsb. Is an optional organizational unit70. Organizational model can be maintained in CRM. Which of the following are true.a. To assign a user to a position u also need to have master data maintained for the sameb. Can be mapped from CRM to SAP R/3c. Additional levels in CRM are mapped into R/3 automatically71. Ways to determine the org units in a document72. Responsible organizational unit is used for..a. Derives all other org.unitsb. For pricingc. Equivalent to R/3 plantd. Is in charge of a business transaction73. Territory management is used fora. Reflect the market view of an organizationb. Specifies which products can be offered in a territoryc. Who has the highest revenued. Which BP?s belong to a territory74. Who is responsible for a territorya. We must link employees with territories via the HR position in org. managementb. Can assign permanently or for a definite time period

75. True for territory managementa. Hierarchies can be time dependentb. Can use hierarchies for representing territoriesc. We can define our own attributes to define a territory76. Following is true with regard to product categoriesa. Initial assignment of products to product categories is done during download from OLTPb. PC?s are assigned to Ptypesc. PC can be assigned to many categoriesd. Can have hierarchy of product categoriese. If a product type is assigned to a category only products of this type can be assigned to a category77. Following is true with regard to attributes and set typesa. Attributes are assigned directly to product masterb. Set types are group of attributes or fields corresponding to various database tablesc. Attributes are assigned to set typesd. Set types and attributes can?t be transferred to R/378. Mapping of SAP R/3 to SAP CRM with regard to productsa. Material type to R3PRODSTYPb. Material group to R3MATCLASSc. Product hierarchy to R3PRODHIER79. Sales Transactions area. Business activityb. Quotationc. Sales Orderd. Leadse. Inquiry?80. Control attributes in a transaction typea. BOM explosionb. Text determination procedurec. Partner determination procedured. Object relation proceduree. Action profilef. Number ranges81. Business transaction category is a control attribute that controlsa. Item category determinationb. Subordinate transaction typec. Control attributes of transaction typed. Subordinate item category82. With regard to copying and creating a follow up document following is truea. Copy surveyb. Copy controlc. Copy item numberd. Copy pricing agreements83. In copy control customizing what setting can influence transaction type anditem category determinationa. Copy survey

b. Copy controlc. Copy item numberd. Copy pricing agreements84. Following is true for textsa. You define the source text of text types within access sequenceb. The texts are automatically determined in a document or can be enteredc. Can be assigned to transaction type and item categories85. Which statements are correct for status managementa. It?s controlled by status profileb. You must assign at least one object type to the status procedurec. System status can be controlled by system profiled. User status is set internally by the systeme. Header status is independent of item status except in case of status completedf. Status profiles can be assigned to transaction type or item category86. Following is true with regard to incompleteness checka. Incompleteness check allows you to find out whether a document is complete or notb. In customizing you define which fields are mandatory for which transaction type and/or item categoryc. Incompleteness check is not available on the CRM mobile client87. Which of these functions are possible on sales transaction in CRMa. Change price at item levelb. ATP checkc. Document flowd. Auto creation of delivery document88. Activity management is an important component of CRM. Which of the following are truea. Task is transaction replicated to R/3 and mobile client89. Business activity and task have the following in commona. Needs a specific dateb. Includes a business partnerc. Have org data90. Activities and calendar integrationa. Bidirectional data exchange between my SAP CRM middleware and groupware solutionsb. Activities appear in calendar if calendar flag is active for each partner functions and Activity typec. Activities can be created or changed directly from calendar91. Fact sheet92. Order of customizing for partner determination93. Partner functions necessary for uploading sales order into R/3a. Sold to partyb. Ship to partyc. Payerd. Bill to partye. Employee responsible94. IPC is required to calculate pricing in CRM. Which of the following are truea. It consists of SPE, SCE and TTE only. as it also includes data loader and limited product master information

b. IPC accesses CRM databasec. IPC is JAVA based technology95. Identify the correct statements regarding the pricing in CRMa. Maintained in CRM. IPC accesses R/3 enterprise96. Tax calculationa. The business partner and product tax classification is made by assigning tax groups to the tax types that must bedetermined in any given countryb. The tax groups indicate whether a business partner is liable for or exempted from respective tax type that isimposedc. The combination of tax group, the country or region and the tax type determines the tax condition recordd. A business partner or a product has not been assigned a tax classification, the default tax group is used97. True for actions98. Schedule condition99. Billing prerequisitesa. Billing unitb. Number rangesc. Billing typesd. Item categoriese. Item category determination100. Data exchange between R/3 and CRM101. What is Adapters ?102. Main tasks of R/3 adapter103. Administration console ?Replication Administration104. Publisher-Subscriber Concept105. Load filtering106. What is a business scenario 46. Key Blocks for people centric CRM107. What does the role definition determinea. A task oriented content108. SAP Net Weaver109. Three layers of Web Application Server110. What is business package111. The delivery mechanism is in the iView studio. Following are the primary functionsa. Informing customers about available packages, worksets, and iViews and making the content available for down loadb. Supporting the develop community in creating new content and offering it to SAP portal customersc. Delivering updates and patches112. Functions of Blueprint Application Builder113. Functions of CRM Designer114. Blueprint tables115. IViews are generally displayed through portal pages. You can import predefined pages or create your own. What

does the page definition includea. iview bundles pages, worksets, rolesb. Pages bundles iviews, worksets, rolesc. List of the pagesd. A list of iviews and associated pages116. What is role editor needed for?117. The collaborative business is used for118. What is the difference between Campaign and Trade Promotion119. What is the difference between Action & Workflow120. Do we need to assign workflow in Action121. Organisation Management determination122. What are the different organisational determination rule in CRM123. How the objective and tactics are controlled in Marketing planner124. Is it possible to create condition record in both crm as well as in R/3. explain in more details125. Can you give some example of business object, customizing object, conditon object126. What are the different bdocs available in MW127. How do you integrate R/3 with CRM128. What are the different data update in crm through middle ware129. If i create a new condition record in R/3 how do you sync with crm130. what are the org.objects available in org.mgt.131. What are the process of org.mgt132. can you tell me different rule for org.determination133. How the vol/trade spend tab is determined in marketing planner, what are the important settings needed134. Is it possible to create condition record in both crm as well as in R/3. explain in more details135. Can you give some example of business object, customizing object, conditon object136. What are the different bdocs available in M137. How do you integrate R/3 with CRM138. What are the different data update in crm through middle ware139. If i create a new condition record in R/3 how do you sync with crm140. what are the org.objects available in org.mgt.141. What are the process of org.mgt1142. can you tell me different rule for org.determination143. How the vol/trade spend tab is determined in marketing planner, what are the important settings needed