Querying Patients About Race and Ethnicity
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Transcript of Querying Patients About Race and Ethnicity
www.CenterForUrbanHealth.org
MN Health Services Research Conference. 06MAR07
Querying Patients About Race and Ethnicity at Hennepin County Medical
Center
Yiscah Bracha,M.S.Research Director, CUH
www.CenterForUrbanHealth.org
Need for patient race data:
• For providers to identify and eliminate instances of disparities in delivery of medical care
• For researchers to monitor disparities: Comparisons across geographic region Trends over time Associations with other factors
www.CenterForUrbanHealth.org
Natl. Research Shows:
• Not all providers obtain patient race data
• Among providers that do, querying is uncomfortable Patients feel privacy invaded, suspicious
about how data will be used; Registrars reluctant to query them
• Inconsistency in questions asked & response categories used
www.CenterForUrbanHealth.org
Goal:
• Establish method to query patients about: Race Ethnicity Other personal demographic characteristics
• Qualities of method: Respectful towards patients Quick and easy to administer Captures clinical important differences Enables reporting using OMB classification
www.CenterForUrbanHealth.org
Setting: Hennepin County Medical Center
• Publicly-owned, urban, safety net in downtown Minneapolis, MN
• Level one trauma center• Hospital: 19,000 patients per year• Clinics: 168,000 outpatients per year
On-campus primary care (3 clinics) Community-based primary care (3
clinics) 20+ on-campus specialty clinics
www.CenterForUrbanHealth.org
Hennepin County Medical Center (HCMC):
• Multi-racial ~30% American-born Caucasian ~20% African-American ~12% 1st or 2nd generation African immigrant ~21% Hispanic ~13% Asian, Native American, European immigrant
• Multi-ethnic African-American vs. African-born European-American vs. European-born Hmong vs. Vietnamese vs. Indian Mexican vs. Ecuadoran vs. Columbian
• Multi-lingual Interpreter services in > 60 languages Spanish, Somali, Hmong most common non-English
languages
www.CenterForUrbanHealth.org
The Question:
• What is the best way to query ptts about race/ethnicity to satisfy following needs: Speed during encounter Patient feels they’ve truly “identified”
themselves Clinicians & planners get fine
distinctions Everyone can report using OMB
categories
www.CenterForUrbanHealth.org
Who needs what?
Registries * Clinical Researchers * Public Health Departments•Fixed response choices•OMB reporting format
CliniciansPlanning & Marketing
•Fine distinctions
Interviewer/Patient Pair
•Patient-perception•Simple•Short
www.CenterForUrbanHealth.org
HCMC Experiment
• Conducted in January and February 2006• Used 4 HCMC registrars/schedulers (2
staffed Spanish telephone line)• Four methods tested
Each tested by 2+ interviewers, on 2+ days Each tested until > 30 interviews took place
• Outcomes of interest Registrar feedback on ease of administration Percent questions refused & incomplete
interviews Average administration time
www.CenterForUrbanHealth.org
HCMC Experimental Methods
• Proposed data entry screen mimicked with Microsoft Access
• Registrar switched to Access screen at appropriate time during live patient interview
• Access recorded: Responses provided (including refusals) Time to administer entire set of
questions
www.CenterForUrbanHealth.org
Four Methods Tried
Birthplace Language(s)
Race or ethnicityQuestion
Religious preference
Race or ethnicity Question
Marital status
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Four methods
Method 1 Method 2 Method 3 Method 41. Hispanic?
(y/n)
2. Race? (OMB list)
3. Ethnicity?
(Open-ended)
1. Ethnicity? (Open-ended)
2. Race? (OMB list)
1. Race? (OMB list +
Hispanic)
2. Ethnicity? (Open-ended)
1. Race? (OMB list +
White HispanicBlack Hispanic)
2. Ethnicity? (Open-ended)
www.CenterForUrbanHealth.org
Qualitative Results
• Asking Hispanic ethnicity first doesn’t work Next Q about race confuses patients Too many questions if query about birthplace as
well
• Asking general ethnicity first doesn’t work Too many choices “What’s the difference between ‘race’ and
‘ethnicity’”?
• Asking race first: Works for U.S. born Works for Hispanic if responses include Hispanic Doesn’t work for foreign-born non-Hispanic, but
can overcome w.ethnicity Q follow-up
www.CenterForUrbanHealth.org
Quantitative Results
Outcomes of Interest
Method
One TwoThre
eFour
Interviews (n) 76 56 59 39
No answer to race Q (%)
21.1 3.6 0.0 2.6
Chose available response to race Q (%)
78.9 87.5 100.0 92.3
Answered ethnicity Q (%)
85.5 100.0 94.9 92.3
Avg Time (mins) 1.1 0.9 1.0 1.2
www.CenterForUrbanHealth.org
Preferred Method to Ask Qs:
• What is your race? White Black or African
American Hispanic Asian Native American Other
• What is your ethnicity? Over 60 possible
choices suggested by Nationality Religion Race Language
www.CenterForUrbanHealth.org
On-going issues at HCMC:
• Technology: Cannot program EHR screen in preferred
way Low “fix” priority given new EHR launch
• Registrar discomfort: Regular staff still uncomfortable querying,
especially in person Inadequate training; no time to train
• Inconsistent with OMB standard But OMB standard known to generate
incomplete race responses for Hispanics
www.CenterForUrbanHealth.org
Future directions at HCMC:
• After launch of EHR settles down: Work w/vendor to overcome technical
glitches Improve training for registration staff Monitor question completion rates Conduct addl experiment to test comfort
with alternative questions
www.CenterForUrbanHealth.org
Implications of HCMC results:
• Conflict: Providers need:
Local detail not available in national categories
Relief from administrative burden (e.g., difficult to “roll up” detailed categories)
Way to overcome patient resistance Researchers want:
Consistency across providers & localities (inimical to local detail)
Rigor in data collection methods (imposes administrative burden on providers)
www.CenterForUrbanHealth.org
Possible resolution of conflict:
• Same question order, slightly different text: Q1: “What race do most people think
you are?”Choices: Standard OMB list plus Hispanic Q2: “What race or ethnicity do you
consider yourself?”Choices: Locally determined by
population(s) provider serves
www.CenterForUrbanHealth.org
Possible advantages to alternative:
• Questions not as intrusive, thus may lessen discomfort
• Answers offer ability to distinguish between disparities due to: How patient is perceived by medical staff; Culturally-influenced patient behaviors &
beliefs
• Researchers get standardization; local providers get detail.
www.CenterForUrbanHealth.org
Extra slides: Office of Management &
Budget Statistical Directive 15
(OMB Standard)
www.CenterForUrbanHealth.org
OMB federal standard:
• Established in 1997, after years of research & debate
• Mandatory for all federal data systems Not mandatory for state or private data
systems In absence of alternative standard, some
states & private entities have adopted it Some strongly advocate it be made
mandatory for all
www.CenterForUrbanHealth.org
Features of OMB Standard
• Two questions: Hispanic origin? (y/n) Race
White Black or African American Asian Pacific Islander Native American or Alaskan native Other
• Multiple responses to race question permitted
www.CenterForUrbanHealth.org
Universal adoption of OMB standard?
• Heavily influenced by “identity” politics due to use in US Census
• Causes confusion, discomfort during administrative workflow
• Known to generate non-answers to race question by Hispanics (research conducted by Census Bureau)
• Some IT systems cannot handle 2 questions, or multiple responses
www.CenterForUrbanHealth.org
Extra slides: Issues to consider in
question administration:
www.CenterForUrbanHealth.org
Who will ask questions?
• Registrar (when ptt calls for appointment) vs. clinician (when rooming patient): Advantages of registrar:
Can propagate universally throughout system Epic already includes race question on registration
screen BUT:• Lots of administrative detail to capture at that time• Registrars not accustomed to asking personal questions• Patient concern that answer will affect care
Advantages of clinician: Flows with usual questions that clinicians ask Patient already getting care; BUT:• Difficult for clinician to find the proper screen• Difficult to propagate universally
www.CenterForUrbanHealth.org
If registrar asks, when during interview:
• Beginning vs. End: Advantages of beginning:
Q already programmed in that part of the screen
Comes before Qs about payment source:
Advantages of End: Registrar has had time to establish rapport