Queanbeyan Agency Network Meeting (QuANG) Meeting Minutes – October 2019

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Date: 16th October 2019 Time: 11.30am to 1.30pm Venue: Queanbeyan Library Activity Room

Facilitators: Terry Campese- QPRC Program coordinator-Community

& Rebekah De Jongh- QPRC Team Leader- Family Day Care

Meeting Objective: A forum where community organisations and government services can meet to explore opportunities, connect with each other and work together to grow with our community.

Apologies:

Kyla Harvey- QPRC Community Development Officer Peter Gilbert- NSW Sexual Health, Jae Lear- Pathways Facilitator SRBEC Nat Oliver- YCC/Community Engagement

Vivienne Cox- Communities and Justice Linda Bruce- Help Centre Psychology Josef Garrington – ACON Community Health Promotion Officer

Helen Ford, Anglicare Gambling Help Counselling Service Samantha Remmers- Googong Community Development manager

Guest Speaker/s

Organisation Update Elyse Cain– NCOSS Advocacy Manager Phone Number: (02) 8960 7912 E-Mail Address: elyse@ncoss.org.au

The NSW Council of Social Service (NCOSS) works with and for people experiencing poverty and disadvantage in NSW to make positive change in our communities.

Queanbeyan Agency Network Meeting (QuANG) Meeting Minutes – October 2019

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As the peak body for health and community services in NSW for over 80 years we support the sector to deliver crucial services that make a difference. We work directly with communities to identify the challenges they face and solutions that will allow them to overcome those challenges. Through collaboration with communities, services and across government, the private sector and other civil society organisations we work to see these solutions become a reality. NCOSS has a Regional Advisory group. If you are interested in participating in this group or any other information, please contact Elyse.

Alex Fookes – Senior Constable, Aged Crime Prevention Officer, Monaro Police District Phone Number: 6298 0599 E-Mail Address: fook1ale@police.nsw.gov.au

The Royal Commission’s national investigation into aged care is ongoing but one of its positive effects is the NSW police creating a new role, the Aged Crime Prevention Officer, who is responsible not just for cases involving the elderly but also other vulnerable groups such as the disabled and homeless. Senior Constable Alex Fookes in the Monaro Police District is part of the first wave and brings a wealth of policing experience to the role, having previously worked in general duties and criminal investigation fields, education and policing intelligence – both in metropolitan and regional areas.

Queanbeyan Agency Network Meeting (QuANG) Meeting Minutes – October 2019

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Deborah Evans- CEO, Tjillari Justice Aboriginal Corporation Phone Number: 0402 062 191 E-Mail Address: info@tjillarijustice.com.au

TJILLARI is a developmental and early intervention approach to crime prevention and provides services and programs such as;

• Support for ex-offenders and people of community based orders

• Advocacy and support for families of detainees • Community Capacity Building Workshops

The Contact Directory is attached with the minutes. Service Updates attached below. Next Meetings:

QuANG Queanbeyan Library

Activity Room

BANG Braidwood

Servicemen’s Club

KING Queanbeyan Library

Activity Room

YING AXIS Youth Centre

TBC

20 November

13 November

18 December

QPRC Interagency Meeting

SERVICE UPDATES/REPORTS FORM

This form is designed for workers to complete service updates. Please write a briefdescription and email back to Community.team@qprc.nsw.qov.au or hand back tothe minute taker before the end of the meeting.

Name of Organisation CARE INC

Service TLC (TRUSTY LOANS BY CARE) No Interest loans

Phone Number 02 6257 1788

E-Mail Tracey.Zol@carefcs.org

Update of services/projects/news/events

Care have sourced their own funding in order to be able to continue providing nointerest loans to the Queanbeyan/Palerang region, as funding provided by NILS wasnot provided for this area. This has had no impact on expediting delivery of serviceor a reduction in the items that we provide the service for.

We also provide a service called Assistance Beyond Crisis (ABC) for victims ofpeople who have experienced and left domestic or family violence. This is also a nointerest loan for people who earn a minimum income of $50,000.00, have left therelationship for at least 3 months — 3 years (guideline only).

These loans provide immediate financial assistance where no other options areavailable and can include finance for:

Household goodsHousing costsVehicle related costsChild care costs, plus many other purposes

Please note that people that receive Centrelink benefits only would not be eligible forthis loan due to insufficient income.

© Australian Capital Territory, Canberra | health.act.gov.au | Enquiries: 132281

FACT SHEET

Community Engagement: future changes to the Residential Accommodation Services at Canberra Hospital

What we’re asking

The ACT Government is investing in the

Canberra Hospital over the coming years. The

Surgical Procedures, Interventional Radiology

and Emergency centre (SPIRE) facility will

deliver a state-of-the-art emergency, surgical

and critical healthcare facility on the Canberra

Hospital campus.

Several older buildings on the hospital campus

footprint, including Building 5 where the

Residential Accommodation Services operates,

are being demolished in mid-2020 to allow for

the construction of the SPIRE centre.

When will this service close?

The Building 5 Residential Accommodation

Services will be closing in mid-2020 to make

way for the SPIRE centre building works to

commence.

Your feedback on these future changes will help us find the optimal solutions for Residential

Accommodation Services beyond mid-2020.

We are seeking your views on:

1. The accommodation needs of

outpatients, carers and families who

use Canberra Health Services and live

outside the ACT.

2. The alternative options which may

support the accommodation needs of

these people after Building 5 is closed

for demolition.

Who we’re talking to

• Current and previous users of the

Building 5 Residential Accommodation

Services.

• Healthcare professionals who refer

interstate patients to the service.

• Representatives of patient and carer

organisations whose members or

clients have used/may use the service.

• Representatives of healthcare networks

within the Canberra Health Services

regional

Providing feedback

You can provide feedback in the following ways:

Online survey: https://www.surveymonkey.com/r/RASfuture Outreach session at Building 5: Wednesday 25 September, 7.30am – 9.30am, 11am – 12pm

Feedback workshops: • Goulburn: Goulburn Soldiers Club;

Tuesday 1 October, 9am – 11am • Bega: Bega Valley Commemorative Civic

Centre, Tuesday 1 October, 5pm – 7pm • Batemans Bay: Coach House, Wednesday 2

October, 9am – 11am • Canberra: ACT Health Directorate,

Thursday 3 October, 2pm – 4pm To register for these events, please email: feedback@communicationlink.com.au

© Australian Capital Territory, Canberra | health.act.gov.au | Enquiries: 132281

FACT SHEET

Your say matters

Your input is very important. We want to:

• Hear how the current Residential

Accommodation Services has met these

needs to date.

• Know if the current Residential

Accommodation Services may have better

supported outpatients/families during

their stay.

• Identify all possible options for alternative

accommodation services in the future.

Your feedback on these points will help us

determine the best way to continue the

Residential Accommodation Services beyond

mid-2020.

What’s next

All feedback received during the community

engagement will be considered by Canberra

Health Services to develop the optimal

solutions of Residential Accommodation

Services.

Background information

Residential Accommodation Services at

Canberra Hospital

Through this service, Canberra Health Services

offers short-term accommodation for

outpatients receiving treatment at the

hospital, and their carer/family members. This

service is located within Building 5, on the

eastern side of the campus.

The service provides on-campus, hostel-style

accommodation that includes:

• Twin, single or (limited) family rooms

• Supplied linen that is changed weekly

and at check-out

• Shared shower, kitchen, cooking,

dining, living and laundry facilities

• Access to staff cafeteria if required

Parking is available in multiple disabled parking

spaces on-campus and in the multi-storey car

park.

Interstate outpatients and their carers who live

more than 100km from Canberra may be

eligible for accommodation support through

the Isolated Patients Travel and

Accommodation Assistance Scheme (IPTAAS).

The SPIRE Project

The ACT Government is investing in the

Canberra Hospital over the coming years. The

Surgical Procedures, Interventional Radiology

and Emergency centre (SPIRE) facility will

deliver a state-of-the-art emergency, surgical

and critical healthcare facility on the Canberra

Hospital campus.

For more information, refer to our Frequently Asked Questions (FAQs) sheet or visit:

https://www.health.act.gov.au/hospitals-and-health-centres/canberra-hospital/residential-accommodation

https://www.health.act.gov.au/about-our-health-system/planning-future/spire-project

QPRC Interagency Meeting

SERVICE UPDATES/REPORTS FORM

This form is designed for workers to complete service updates. Please write a brief description and email back to Community.team@qprc.nsw.gov.au or hand back to the minute taker before the end of the meeting. Name of Organisation: Community Industry Group, Amadis Lacheta Service: Peak Organisation supporting the non-profit sector in SE NSW- www.communityindustrygroup.org.au Phone Number: 0447 903 675 E-Mail: alacheta@cigroup.org.au Update of services/projects/news/events

o Managing Vicarious Trauma Training in conjunction with the Blue Knot Foundation. This one-day interactive professional development training explores the nature, dynamics and risks of vicarious trauma (VT), contrasts it with burnout, post-traumatic stress disorder and compassion fatigue, and supports you to stay healthy and safe in your work with people impacted by diverse traumas. It focuses on your emotional, psychological and other needs, and provides practical strategies on how to manage the impacts of doing your work, and how to build resilience so that you can continue to provide quality care to others.

The cost for this training is $75 for CI Group members, and $150 for non CI Group members. Please see the attached flyer for further details, and feel free to share through your networks.

o Closure of Canberra Hospital patient and carer accommodation, mid 2020. Please see the attached information sheet with a survey link to give your response regarding this important change.

Who Anyone aged 12-25.

When Thursdays 5.30 to 6.30 pm for 7 weeks, from 24th October to 5th December

Where headspace Queanbeyan 98 Monaro St

Cost Free!

Register Call Michelle on 02 6298 0300 or email info@headspacequeanbeyan.org.au

Healthy headspace is a skill-based workshop designed to provide young people and their parents/carers with brief psycho-

education and coping skills on a range of topics.

You can attend one, some or all sessions—it’s up to you! You need to register your interest prior to the session/s you want to attend. The workshops will be facilitated by a youth mental health worker and an intern psychologist each week.

headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health under the Youth Mental Health Initiative

Please note: A young person may attend without a parent, but a parent can only attend if with a young person.

This one-day interactive professional development training explores the nature, dynamics and risks of vicarious trauma (VT), contrasts it with burnout, post-traumatic stress disorder and compassion fatigue, and supports you to stay healthy and safe in your work with people impacted by diverse traumas. It focuses on your emotional, psychological and other needs, and provides practical strategies on how to manage the impacts of doing your work, and how to build resilience so that you can continue to provide quality care to others.

By participating in this professional development training, learners will:

1. Demonstrate knowledge of trauma, its impacts, stress response, survivor coping strategies and possibilities for recovery

2. Define Vicarious Trauma, its development, risk and protective factors, resilience, barriers to identifying it, and distinguish VT from other stress experiences

3. Analyse the role of organisations, trauma-informed supervision and self-care in managing vicarious trauma risk

4. Conduct a wellness assessment and take home tools to create a personal wellness plan

Who should attend? Anyone in the workplace exposed to trauma stories or other trauma material. This includes participants from diverse sectors including, but not limited to, aged care, disability, health, mental health, Alcohol and Other Drugs services, legal, justice, domestic and family violence, child protection, emergency, housing, settlement, and employment services.

M A N A G I N G V I C A R I O U S T R A U M A

Dragan is an experienced Psychotherapist who runs Creating Differently, a service that specialises in working with adults from a background of

childhood abuse and trauma. As a survivor of such a background himself, with the physical and mental health issues that ensued, he holds the holistic perspective of having been a consumer of services and then experiencing the other side working as a professional.

Dragan offers a skilful and passionate attitude and has trained and worked in a recovery focus with residential groups and individuals from extensive trauma backgrounds who exhibit the adaptations one would expect to see. He is also committed to a psycho-educational role – helping professionals and consumers understand how interpersonal trauma impacts the developing brain, ongoing interpersonal relationships, personal coping mechanisms, how trauma affects a person’s relationship with services and how services can provide a Trauma Informed Care approach.

About the Session Trainer Dragan Zan Wright

To book Crestwood see: https://managingvicarioustrauma_crestwood.eventbrite.com.auTo book Merimbula see: https://managingvicarioustrauma_merimbula.eventbrite.com.au

To book Batemans Bay see: https://managingvicarioustrauma_batemansbay.eventbrite.com.au

Members

$75

BOOK NOW!

Tuesday 12 November 2019, 9.00am-4.30pm, The Roos Club, 74 Stuart Street, CrestwoodWednesday 13 November 2019, 9.00am-4.30pm, 119 Main Street, MerimbulaThursday 14 November 2019, 9.00am-4.30pm, Batemans Bay Soldiers Club, Beach Road, Batemans BayMembers $75, Non Members $150

Delivered by The Blue Knot Foundation

WHAT CAN I GET OUT OF PATHWAYS SUPPORT?

PATHWAYS SUPPORT PROGRAM AGENCY REFERRAL FORM

PERSONAL DETAILS OF REFERRAL:

Name: ______________________________________________ Male ☐ Female ☐ Intersex ☐

Address: _______________________________________________________________________

Suburb: ____________________________ Postcode: ________________________________

Mobile telephone: ___________________________ Home telephone: ___________________

Email address: _____________________________________________________________________

Date of Birth*: ______________________________________________________________________

Please tick as applicable: ATSI ☐ CALD ☐ Disability ☐ Mental Health ☐

Is the above person aware of the referral? Yes ☐ No ☐

Is referral currently undertaking Transition to Work program? Yes ☐ No ☐ (If yes, client is not eligible for Pathways Support)

Is referral currently studying? Yes ☐ No ☐

If yes, what and where? _______________________________________________________________

How long has the young person been studying for? _________

Is the young person currently working? Yes ☐ No ☐

If yes, where? ____________________________________ How many hours per week? _________

RISK ASSESSMENT

Has a Risk Assessment been completed? Yes ☐ No ☐

If yes, please provide details: __________________________________________________________

_______________________________________________________________________________________

PARENT/CAREGIVER DETAILS (for young people under 18 years)

Name of parent/guardian: ______________________________________________________

� Mother � Father � Guardian � Other Relative

Address if different: ________________________________________________________________

Town/Suburb: ________________________________________ Postcode: _____________

Mobile Phone: _____________________________Work Phone: ______________________

Home Phone: _____________________ Email: ________________________________________

AGENCY DETAILS:

Referred by: _______________________________________________________________________

Contact Number:__________________________________________________________________

Organisation/School:_______________________________________________________________

Email:______________________________________________________________________________

Barriers or issues preventing this young person from working or studying:

_______________________________________________________________________________________

_______________________________________________________________________________________

_______________________________________________________________________________________

Comments in relation to this referral (if any):

_______________________________________________________________________________________

_______________________________________________________________________________________

_______________________________________________________________________________________

Date of referral: _______________________________________________________________________

*Please note, for an individual to be a Pathways Support client they must be aged between 15 – 19.

QPRC Interagency Meeting

SERVICE UPDATES/REPORTS FORM This form is designed for workers to complete service updates. Please write a brief description and email back to Community.team@qprc.nsw.gov.au or hand back to the minute taker before the end of the meeting.. Name of Organisation…Southern Region Business Enterprise Centre ………. … Service… Pathways Support Program ………………………………………………… Phone Number……0427 036 420 or Main office on 6297 3121 ……………… E-Mail Address……jae@srbec.com.au Update of services/projects/news/events PROGRAM INFO: The Regional VET Pathways Support Program is a free service that assists young people 15-19 who are not studying (or disengaged from school) and not working to prepare themselves for work or study and help them to find employment or enrol into education. Pathways Support is facilitated by Southern Region Business Enterprise Centre (SRBEC). Pathways Facilitator for Queanbeyan Palerang - Snowy Monaro Region is Jae Lear. As part of the program we provide case management and assist with providing employability skills, resume and cover letter writing, researching and enrolling into educational courses or training, addressing barriers, making referrals to other services, coaching, mentoring and post placement support for least 12 weeks after engagement to assist with the transition into employment or education. https://srbec.com.au/youth-careers-options/ SERVICE UPDATE for Pathways Support: - Most clients have progressed to employment or commenced TAFE. Looking for support from local services for more referrals. If any services are working with young people who have not returned to school or finished high school and aren’t working or studying, please don’t hesitate to contact Jae who is happy to assist. - In the process of following up with year 12 students who provided an expression of interest (EOI) form when presenting to the year 12s at Queanbeyan and Bombala High Schools to ascertain interest in obtaining help from Pathways Support. - Will be emailing all students who returned an EOI form to Pathways Support a copy of the 2019 School Leavers Guide which was created by SRBEC. This has also been sent to schools to send to the Yr 12 students. The school leavers guide is meant to provide a quick checklist of information students may need as they make the transition from school to work, learning or life as an adult. The information is broken into several sections, with digital links to resources to support students with the next stage in their journey, covering topics such as: • Accommodation and Housing • Education and Training • Health and Wellbeing • Job Search and Career Planning • Legal Matters • Money and Finance • Work Knowledge • Personal Development and other Living Skills • Work Skills and Employability • Need further assistance, financial support or additional help - If there are any leads from services regarding potential employment for young people (whether in their organisation or networks, friends, family etc), please don’t hesitate to contact Jae to see if he has a suitable candidate to refer to the position. - Jae will taking on an extra responsibilities by covering the Pathways Support Position in Goulburn, Yass, Young, Upper Lachlan etc until February next year as well as current area of Queanbeyan Palerang and Snowy Monaro. This shouldn’t affect quality of work, will just mean less time to attend interagency meetings, networking etc. OTHER SERVICE INFO: SRBEC also offers other services to the community including: More info can be found at https://srbec.com.au/business-services/ - Business Connect program: This program is available to new and existing businesses and offers face-to-face business advice, Business Health Checks, and professional development seminars, workshops and webinars; gaining valuable business skills and insights to enable the development and growth of your business. Through Business Connect, the first four hours of face-to-face business advice are fully-subsidised. You then have access to an additional 30 hours of highly-subsidised individual advice or group professional development programs to develop the knowledge, skills and action plans, starting at $25 per hour* Contact Kris Laird: kris@srbec.com.au / 0427 668 781 or Andrew Haskins: 0428 247 592 / andrew@srbec.com.au - NDIS Business Advice program: This program focusses on organisations establishing themselves in the NDIS including registration, renewal, marketing, strategic planning, pricing, policies etc. Contact Jacquie Tewes: 0438 173 261 / jacquie@srbec.com.au

- Australian Small Business Advisory Services (ASBAS) Digital Solutions offers small businesses low cost, high quality advice on digital solutions to support businesses to boost sales and increase conversions, build a strong online presence and create effective digital marketing and social media strategies, automate business processes using software solutions, protect data and comply with GDPR requirements with online and data security. Contact the Main office on 6297 3121 for your local advisor. - The Bin Trim program provides free help and support to businesses by offering a free waste audit, report and review to maximise their recycling and minimise their waste to landfill and may also help save time and money, while caring for the environment. Also interested in assisting people find employment in the general waste stream management sector. Contact the Main office on 6297 3121 for your local advisor.