Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool •...

23
Proprietary / Confiden0al © 2016 Harland Clarke Corp. All marks are the property of their respec0ve owners. All rights reserved. Presenta0on materials and video replay will be provided within one week. Have ques0ons? Use the chat panel – we’ll field them as we go and during the Q&A recap at the end of the call August 17, 2016 Quarterly Prescreened Loans Empower Account Holders and Increase Loan Volume

Transcript of Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool •...

Page 1: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

Proprietary/Confiden0al©2016HarlandClarkeCorp.Allmarksarethepropertyoftheirrespec0veowners.Allrightsreserved.

Presenta0onmaterialsandvideoreplaywillbeprovidedwithinoneweek.Haveques0ons?Usethechatpanel–we’llfieldthemaswegoandduringtheQ&Arecapattheendofthecall

August17,2016

QuarterlyPrescreenedLoansEmpowerAccountHoldersandIncreaseLoanVolume

Page 2: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

Today’sSpeakers

2

StephenieWilliamsSeniorMarketStrategist,LendingSolu0ons,HarlandClarke

●  20+yearsdirectmarke0ngexperienceinretailandfinancialservices

●  CRMandROIspecialist

DavidA.BuergerCo-FounderandPresident,CUneXusSolu0ons,Inc.

●  Award-winningfinancialservicesmarketerandstrategist●  Co-conceptualizedComprehensivePre-ScreenedLending(CPL)●  Launchedproductsuitethatgenerated$100+millioninconsumer

loansinthefirstninemonths

Page 3: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

Today’sAgenda

●  Thechallengeofloanvolumeop0miza0on

● Howquarterlyprescreenedloansdrivehealthyloangrowth

●  Livedemo

3

Page 4: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

HarlandClarke’sLoanMarkeGngEcosystem

4

SoluGon Target QualificaGons UniverseSize ResponseRate

LOANMARKETINGSOLUTIONS

LoanShopper Trigger Small VeryHigh

LoanEligible

QuarterlyPrescreenedforMulGpleProducts

Large High

LoanHolders RefinanceEligible Medium High

LoanEligible

CreditCriteriaorDemographicProxy Large Medium

ShopperAlert,LoanEngine,RefiGeniusandLoanMagnetaretrademarksofHarlandClarke.Allrightsreserved.

Page 5: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

NewOpportuniGes/ExpandedCapabiliGes

●  Completemul0product,preselectedloansolu0on

●  Integratedrisk-basedpricingautoma0on,targe0ng,riskassessmentandcommunica0ons

●  Accessibleinsideonlinebanking●  Brandedapp

5

Fast,market-provenenginetodriveloanvolumeacrossproductcategories

©2016HarlandClarkeCorp.Allrightsreserved.

Page 6: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

CreditQualifiedLoanGeneraGonAudiences

©2016HarlandClarkeCorp.Allrightsreserved.6

The segments delivering the greatest return are limited in size

3 Non-Shopping Account Holders

4 Non-Shopping Prospects

1 Shopping Account Holders

2 Shopping Prospects

3

2

4

5

5 Invitation-to-Apply Account Holders/

Prospects

1

Page 7: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

ParadigmShiW

par·a·digmshienounnoun:paradigmshiW;pluralnoun:paradigmshiWsafundamentalchangeinapproachorunderlyingassump0ons.

7 ©2016HarlandClarkeCorp.Allrightsreserved.

Page 8: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

ChangeinMarkeGngApproach

HistoricalApproachtoLoanMarkeGng

8

ClearlydefinedLoanoffers-  Producttypesapproved-  Specific-  loanamounts

NewApproachtoLoanMarkeGng

©2016HarlandClarkeCorp.Allrightsreserved.

Limitedproductoffers

All loan product types

supported

Consumer choice

marketing

Page 9: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

> > >

GrowVolumeAcrossYourEnGrePorZolioWithQuarterlyPrescreenedLoans

9

Page 10: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

●  Quarterlyprescreenedloanoffersfor:●  Homeequity●  Auto●  Creditcard●  Personalloans

●  Uniquemul0productdecisionenginereachespreselectedaccountholdersateverytouchpoint●  Directmail●  Email●  Onlinebanking(brandedapp)●  Mobile●  Callcenter●  Tellerline

●  Integratedrisk-basedpricingautoma0onandriskassessment

1 3

EmpowerYourAccountHoldersWithQuarterlyPrescreenedLoans

10 ©2016HarlandClarkeCorp.Allrightsreserved.

Page 11: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

BenefitWhileOfferingtheUlGmateConsumerLendingExperience

ForFinancialInsGtuGons

●  Growstheloanpormolio●  Reducesloanacquisi0oncosts●  Streamlinesloanprocess

●  Delivers12monthsofLoanCampaignsthroughaturnkeyprocess

●  Increasescampaignreturnonmarke0nginvestment(ROMI)

ForAccountHolders

●  Nomoreloanapplica0ons

●  Preselected,perpetualapproval●  Quick,easyloanaccess,reviewandacceptance

11 ©2016HarlandClarkeCorp.Allrightsreserved.

Page 12: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

HowLoanEngineWorks

12

Financialins0tu0onaccountholders

Quarterlycredit

prescreen

Assignaddi0onalcreditproductpreapprovalsbasedoncreditprofile

andcurrentproductownership

Communicatecreditpreapprovalsatall

touchpoints

Convertpreselectedleadstofundedloans

Campaignanalysis

©2016HarlandClarkeCorp.Allrightsreserved.©2016CUneXusSolu0onsInc.Allrightsreserved.

Page 13: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

BeginWithPrescreeningYourAccountHolders

13

DefaultOfferQualified

QualifiedOffer2

Defaultcreditofferstrategyqualifiesthemostaccountholderspossibleforaddi0onalloans

QualifiedOffer3

QualifiedOffer4

Source:HarlandClarkepreselectedcreditmarke0ngdata

Onaverage30–35%ofaccountholderswillpasscriteriaforthedefaultoffer

AutolendingcriteriabestpracGcefordefault

©2016HarlandClarkeCorp.Allrightsreserved.

Page 14: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

DirectMailandEmailMarkeGng

14

Youcanchooseanyoneoftheloansbelow.Sowhateverbigpurchaseyou’vewantedtomake—now’sthe0me!Andwithyourpreapprovedstatus,you’reonestepclosertohavingwhatyouwant—withnoneedtofilloutanaddiGonalapplicaGon!

PLEASENOTE:Youhavebeenpreapprovedforyourchoiceofoneoftheaboveoffers.Ifyouwouldliketotakeadvantageofmorethanoneoffer,orwouldliketorequestmorethanyourapprovedamount,pleasecontactus.Afullapplica0onmayberequired.Seereversefordetails.

CHOOSE ONE of the offers below.

©2016HarlandClarkeCorp.Allrightsreserved.

Page 15: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

OnlineBankingSSOInterface

15

One-ClickAccesstoPrescreenedLoanOffers

Addi0onalcredittermsandcondi0onsapplyincludingincomeverifica0on.

©2016HarlandClarkeCorp.Allrightsreserved.

Page 16: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

MobileLoanAcceptanceIsEasyas1-2-3

16 ©2016HarlandClarkeCorp.Allrightsreserved.

1 2 3

Page 17: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

AccesstoOffersforFront-lineSalesTeam

17 ©2016HarlandClarkeCorp.Allrightsreserved.

Page 18: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

> > > LiveDemonstraGon

18

Page 19: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

©2016HarlandClarkeCorp.LoanEngineisatrademarkofHarlandClarke.Allrightsreserved.

C A S E S T U D Y

19

•  18,750AccountHoldersWithPre-Approvals

•  ProductsPromoted:•  AutoLoans•  ATVLoans•  PersonalLoans•  Pla0numCreditCard•  SnowMachineLoans

•  BookedLoanRate 1.83%

•  CostPerBookedLoan(excludingsetup) $82

•  Avg.BalancePerBookedLoan $16,884

•  TotalBalancesGenerated $5,791,245

•  CampaignDura0on 30Days

•  ChannelsImplemented Directmail;Email

$977MMFinancialInsGtuGon–57,000AccountHolders

Source:HarlandClarkeclientdata(C1C1)Manyvariablesimpactcampaignsuccess.Theinforma0ononearningsorpercentageincreasescontainedwithinthiscasestudyisprovidedfordemonstra0vepurposesonly.HarlandClarkedoesnotguaranteeorwarrantearningsorapar0cularlevelofsuccesswithacampaign.

876%ROMI

Page 20: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

©2016HarlandClarkeCorp.LoanEngineisatrademarkofHarlandClarke.Allrightsreserved.

C A S E S T U D Y

20

•  10,733AccountHoldersWithPre-Approvals

•  ProductsPromoted:•  NewandUsedAutoLoans•  CreditCard•  PersonalLoan

•  ResponseRate 4.20%

•  BookedLoanRate 4.39%

•  CostPerBookedLoan(excludingsetup) $64

•  Avg.BalancePerBookedLoan $16,884

•  TotalBalancesGenerated $5,665,959

•  CampaignDura0on 90Days

•  ChannelsImplemented Directmail;Email,&OnlineBanking

•  %ofRedemp0onsfromOnlineBanking 35%

$414MMFinancialInsGtuGon–49,318AccountHolders

Source:HarlandClarkeclientdata(C1CPF)Manyvariablesimpactcampaignsuccess.Theinforma0ononearningsorpercentageincreasescontainedwithinthiscasestudyisprovidedfordemonstra0vepurposesonly.HarlandClarkedoesnotguaranteeorwarrantearningsorapar0cularlevelofsuccesswithacampaign.

1151%ROMI

Page 21: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

•  16,255AccountHoldersWithPre-Approvals•  ProductsPromoted

•  NewandUsedAutoLoans•  NewandUsedRV/TravelTrailerLoans•  NewandUsedBoat&WatercraeLoans•  NewandUsedMotorcycleLoans•  PersonalLoans•  PersonalLinesofCredit

•  ResponseRate 4.72%

•  BookedLoanRate 3.66%

•  BookingRate 78%

•  CostPerBookedLoan(excludingsetup) $68•  TotalBalancesGenerated $9,422,245

•  Avg.BalancePerBookedLoan $15,836

•  CampaignDura0on 90days

•  ChannelsImplemented Directmail(2drops);Email;OnlineBanking; MobileBanking;Cross-sellTool

•  %ofRedemp0onsfromOnline&MobileBanking 28%

Source:HarlandClarkeclientdata(C3LAP)Manyvariablesimpactcampaignsuccess.Theinforma0ononearningsorpercentageincreasescontainedwithinthiscasestudyisprovidedfordemonstra0vepurposesonly.HarlandClarkedoesnotguaranteeorwarrantearningsorapar0cularlevelofsuccesswithacampaign.

$830MMFinancialInsGtuGon–30,000AccountHolders

743%ROMI

©2016HarlandClarkeCorp.LoanEngineisatrademarkofHarlandClarke.Allrightsreserved.

C A S E S T U D Y

21

Page 22: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

Q&AWrapUp

TypeyourquesGoninthechatpanel

DavidA.BuergerCo-FounderandPresident,CUneXusSolu0ons,Inc.StephenieWilliamsSeniorMarketStrategist,LendingSolu0ons,HarlandClarke

PresentaGonmaterialsandvideoreplaywillbeprovidedwithinoneweek.Visitharlandclarke.com/webcastsforthisandpreviousevents.

harlandclarke.com/LinkedIn

harlandclarke.com/Twiuer

www.harlandclarke.com/webcasts

22

Page 23: Quarterly Prescreened Loans Empower Account Holders and ... · Mobile Banking; Cross-sell Tool • % of Redemp0ons from Online & Mobile Banking 28% Source: Harland Clarke client data

ThankYou