QUALITY PARTS - hyster.com · THE COST AND CONSEQUENCES OF NON-HYSTER APPROVED PARTS QUALITY PARTS...

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QUALITY PARTS THE COST AND CONSEQUENCES OF NON-HYSTER APPROVED PARTS COULD BE HIGH. Sure, a will-fit part might look the same. But has it been tested in real-world conditions on the Hyster ® model on which it will be installed? Hyster has put the competition to the test, and results below show that Hyster approved parts outperform the will-fit alternative - time and time again. Don’t find out the hard way with early part failure and downtime. Insist on Hyster-approved replacement parts for your Hyster truck. Water Pump Flow Rates Are Not Equal. Looking the same does not mean performing the same. Hyster water pumps have been specifically designed and tested for the GM and Mazda engines used in our lift trucks. 4 6 8 10 12 14 16 18 1000 1250 1500 1750 2000 2250 2500 2750 Flow Rate (gpm) Engine Speed (RPM) Hyster vs. will-fit water pump flow rate will-fit water pump Hyster water pump Lift Chain Elongation Can Be Catastrophic. Hyster lift chain shows less than half the elongation of a will-fit chain during a pre-determined wear test period. The choice, and risk, is yours. 0.0% 0.1% 0.2% 0.3% 0.4% 0.5% 0.6% 0.7% 0 50,000 100,000 150,000 chain elongation number of cycles Hyster vs. will-fit Chains Poorly lubricated Hyster Chain 0.8% 0.9% Poorly lubricated will-fit Chain properly lubricated Hyster Chain properly lubricated will-fit Chain Air Filter Constriction Can Lead to Overheating and Engine Failure. As depicted in the graph, a Hyster air filter provides measurably higher airflow than a typical will-fit substitute. 3 5 7 9 11 13 65 75 85 95 105 115 125 135 restriction (inches of h20) at piezometer airflow (CFM) restriction performance curve 4 6 8 10 12 will-Fit air filter hyster air filter Comments: The Will-Fit Air Filter has higher restriction compared to the Hyster Air Filter. Bad Brake Shoes Can Slow Productivity. Hyster brake shoes will deliver more consistent braking performance and enhanced operator productivity through reduced pedal effort. Maintain your productivity with Hyster quality parts. 0 1000 2000 3000 4000 5000 6000 7000 0 drawbar drag (lbf) pedal effort provided by operator (lbf) Hyster vs. will-fit Brake Shoes HYSTER 8000 will-fit #1 9000 20 30 40 50 60 70 80 90 100 110 120 will-fit #2 will-fit #3 will-fit #4 GVW % 25% PASS & EXceed fail or barely pass For Tough Trucks COMMITMENT TO THE HIGHEST STANDARDS. At Hyster, we continually document all procedures and maintain strict quality standards. We are ISO 9001:2008 certified and many of our parts are UL (Underwriters Laboratories) certified. We are constantly looking for opportunities to improve our operation through a process called Corrective and Preventative Action (CAPA). And we regularly subject ourselves to both internal and external verification audits. All of this is a testament to our level of commitment and our unrelenting focus on ensuring delivery of the highest quality parts to keep your Hyster fleet in peak condition. Hyster Company P.O. Box 7006 Greenville, North Carolina 27835-7006 Hyster Parts Distribution Center 1010 E. Fairchild St. Danville, Illinois 61832 Visit us online at hyster.com or call us at 1-800-HYSTER-1. Hyster and are registered trademarks of Hyster Company. Hyster products and programs are subject to change without notice. 3/2012 Litho in U.S.A 872265

Transcript of QUALITY PARTS - hyster.com · THE COST AND CONSEQUENCES OF NON-HYSTER APPROVED PARTS QUALITY PARTS...

QUALITY PARTS THE COST AND CONSEQUENCES OF NON-HYSTER APPROVED PARTS COULD BE HIGH.Sure, a will-fit part might look the same. But has it been tested in real-world conditions on the Hyster® model on which it will be installed? Hyster has put the competition to the test, and results below show that Hyster approved parts outperform the will-fit alternative - time and time again. Don’t find out the hard way with early part failure and downtime. Insist on Hyster-approved replacement parts for your Hyster truck.

Water Pump Flow Rates Are Not Equal.Looking the same does not mean performing the same. Hyster water pumps have been specifically designed and tested for the GM and Mazda engines used in our lift trucks.

4

6

8

10

12

14

16

18

1000 1250 1500 1750 2000 2250 2500 2750

Flow

Rat

e (gp

m)

Engine Speed (RPM)

Hyster vs. will-fit water pump flow rate

will-fit water pump

Hyster water pump

Lift Chain Elongation Can Be Catastrophic.Hyster lift chain shows less than half the elongation of a will-fit chain during a pre-determined wear test period. The choice, and risk, is yours.

0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0 50,000 100,000 150,000

chai

n el

onga

tion

number of cycles

Hyster vs. will-fit Chains

Poorly lubricatedHyster Chain

0.8%

0.9%

Poorly lubricatedwill-fit Chain

properly lubricatedHyster Chain

properly lubricatedwill-fit Chain

Air Filter Constriction Can Lead to Overheating and Engine Failure.As depicted in the graph, a Hyster air filter provides measurably higher airflow than a typical will-fit substitute.

3

5

7

9

11

13

65 75 85 95 105 115 125 135

rest

rict

ion

(inch

es o

f h20

) at

pie

zom

eter

airflow (CFM)

restriction performance curve

4

6

8

10

12will-Fit air filter

hyster air filter

Comments: The Will-Fit Air Filter has higher restriction compared to the Hyster Air Filter.

Bad Brake Shoes Can Slow Productivity.Hyster brake shoes will deliver more consistent braking performance and enhanced operator productivity through reduced pedal effort. Maintain your productivity with Hyster quality parts.

01000

2000

3000

4000

5000

6000

7000

0

draw

bar

drag

(lbf

)

pedal effort provided by operator (lbf)

Hyster vs. will-fit Brake Shoes

HYSTER

8000

will-fit #1

9000

20 30 40 50 60 70 80 90 100 110 120

will-fit #2

will-fit #3

will-fit #4

GVW %

25%

PASS & EXceed

fail or barely pass

For Tough Trucks

COMMITMENT TO THE HIGHEST STANDARDS.At Hyster, we continually document all procedures and maintain strict quality standards. We are ISO 9001:2008 certified and many of our parts are UL (Underwriters Laboratories) certified. We are constantly looking for opportunities to improve our operation through a process called Corrective and Preventative Action (CAPA). And we regularly subject ourselves to both internal and external verification audits. All of this is a testament to our level of commitment and our unrelenting focus on ensuring delivery of the highest quality parts to keep your Hyster fleet in peak condition.

Hyster Company P.O. Box 7006Greenville, North Carolina27835-7006

Hyster Parts Distribution Center1010 E. Fairchild St.Danville, Illinois61832

Visit us online at hyster.com or call us at 1-800-HYSTER-1.

Hyster and are registered trademarks of Hyster Company.Hyster products and programs are subject to change without notice.

3/2012 Litho in U.S.A 872265

QUALITY. AVAILABILITY. PRICE. THAT’S HYSTEr-Approved.

Hyster® has built a reputation founded on toughness and durability – providing lift trucks you can depend on to keep your operation running at peak

efficiency. Don’t compromise that dependability with a poor quality generic will-fit part. Hyster-approved parts, designed specifically for Hyster

trucks, meet stringent standards for performance, fit and durability. While a look-alike part might cost less to buy, it could cost a whole lot more to

own through degraded performance, damage to related parts, and a much shorter life span. Hyster-approved means a quality part you can count

on, available when you need it, at a fair and reasonable price.

Hyster engineers design each component of our lift trucks for high

performance and long service life. We use our deep understanding of lift

truck work applications, operational environments and component lifecycle

to design and develop parts that work together to keep your Hyster truck

Hyster tough, and as reliable as the day it went into service.

Ensuring your Hyster parts meet our high standards is a commitment that

doesn’t end with the design phase. At our Aftermarket Development Center,

we have extensive test facilities where every part from every supplier

undergoes stringent testing – ensuring that it meets our strict quality

guidelines, ISO standards and ongoing conformance testing. Because of these

high standards, we’re confident that every Hyster-approved part will perform

in the field as well as in the lab. When it’s Hyster-approved, you know the part

meets Hyster standards for quality, performance and timely delivery.

At Hyster, we’re committed to getting you the parts you need when

you need them, providing access to over $100M in parts inventory. Our

customer portal makes ordering easy, our sophisticated Warehouse

Management System ensures order accuracy, and a choice of shipping

options, from normal stocking orders to our Lightning Express same day

shipment and delivery, will get you the parts you ordered when you need

them. Our Guaranteed Availability Program (G.A.P.) ensures that parts that

are normally required in the first two years of operation will be available

from your Hyster dealer within 24 hours or they are free. And, if we don’t

have the part in stock, our Red Alert Service will actually pull a part off of

our production line to keep you up and running.

AT THE RIGHT PRICE AND THE LOWEST COST OF OWNERSHIP.

We work hard to ensure that Hyster-approved parts stay competitively

priced - and well-engineered for dependable service and lower cost of

ownership. For example, a non-Hyster oil seal for a steering shaft might

look and fit fine, but unseen engineering deficiencies could end up

damaging the shaft itself, costing a whole lot more than the small margin

saved on the initial price. In fact, a recent survey* of full-line lift truck

manufacturers gave Hyster the lead in lowest total cost of ownership.

*In a study conducted by Peerless Media Research Group, respondents ranked Hyster Company #1 in Total Cost of Ownership among lift trucks manufacturers in America.

“Before Hyster® trucks are approved and released for production, they go through rigorous testing under the most challenging real world conditions. It is the quality of the design, workmanship and component parts that delivers the reliability our customers expect.”

Gary Paris Product ApplicationsCounterbalance Engineering Americas

“When a customer orders a part, it is my responsibility to help ensure the right part ships in perfect condition, every time. Our quality control measures provide customers a level of reassurance that their parts expectations are being met.”

Angela BaileyManager Customer Satisfaction

Designed by hyster.

Tested by hyster.

THE RIGHT PART AT THE RIGHT TIME.

HYSTERQUALITY

Every part from every supplier must maintain a

– so we perform routine inspections and sample testing to ensure that our strict guidelines and ISO standards are met.

“high level of quality“