Quality Model in Education

Six Sigma

Greek Alphabet

Standard Deviation

Six is the number of sigma measured in a process

Defect –per – unit (.3.4 output out of one million)

History of Six Sigma

Normal cave - Carl Frederick Gauss (1800s)

Mean is the point where a process requires correlation

Walter Shewhart (1920s)

Optimum level to balance quality and cost - Bill Smith and Motorola (1980s)

Sigma practices in education

Academic Achievement

Process of admission

Teaching and academic programs

Study program & process

Institutional effectiveness

Student learning performance

Evaluation of the instructional delivery

Accreditation process

Organizational Structure

Champion

Master Black Belt

Black Belt

Green Belt

Head of Institution

Head of Department

Asst. Professor, Lecture, etc…

Students, staffs

Methods

To improve current situation

To create new process

DMADV

Define

Measure

AnalyseDesign

VerifyDMAI

C

Define

Measure

Analyse

Control

Six Sigma Approach in Undergraduate Technical Institute in Dubai

To improve the performance of students in the course named” Introduction to Operation Research”

Six Sigma level of the academic performance in QR increased from 2.78 to 4.23 in a period of a year

Define PhaseGoals

To develop an interest in the students towards Operations Research

To see an increase in the average marks scored by up coming batch

To see an increase in the number of “A” grades so that it enhances student’s overall academic performance and boots his confidence.

Measure the current sigma level ( data Analysis)Grade and Rating TableGrade Rating

A Excellent

B Good

C Average

D Poor

No. of students in each GradeGrade No of

students

A 19

B 33

C 38

D 10

Analyse – root causes of problem (Faculty + student volunteers )

Analyse – the biggest impact ( online survey )

Histogram(Continuous data)

Pareto Chart( discrete data)

Process Capability Analysis

The process is not capable (Cpk value is less than 1)

Actual mean value is lesser than targeted value

Sigma value is 2.78

Defect is close to 9%

Action Plan

Factors Proposed Recommendation Status

Attendance 80% compulsory attendance Executed

Examination pattern

No changes

Resources Weekly tutorial class Assignments Online journals+ books Lecture from guest speakers 

Executed

Improvement – options for solutionsBrain-stroming of Faculty + students

Capability Chart of the Final Result 2010-2011

Sigma level 4.23 ( no defects)

Grade A (29)

Grade B (52)

Grade C (19)

Control (Quality Control) - Improvement are controlled.

Quality control

Standardization

Control Method

Alternative and responding when defect occure

Quality Culture

top management support,

Customer relationship,

Supplier relationship

Workforce management ,

Product/service design

Process management

Six sigma role structure

Structured improvement procedure

Focus on metrics

Private Universities Council (PUC) in Kuwait

To decide on the licensure of a private higher education institution

To determine the accreditation requirement of private higher education institution follow-up quality assurance measures

To adopt universal standards for licensure and accreditation

To establish measures of accreditation and validation of academic degrees issued by and private institution

To oversee the sustainability of private institutions and provide advice

PUC General

secretariat

Universities/Colleges

Private Universities

Council

ToolsStandards

Performance Audit

Research and

Development system

Σ

Effectiveness, Efficiency, etc

Measure

Compare

Stated Goals

Analyse

Improve

Control Scope

Application of Six Sigma for Accreditation (PUC) The measurement are obtained after every semester and sent to PUC

.

PU C through the accreditation committee analyses the key academic indicators as set by the accreditation criteria and other QA schemes

Accreditation committee discusses the required improvement, and Provides guidance

The improvement committee discusses the required improvements, and provides guidance.

The accreditation committee discusses the required improvements, and provides guidance

The improvement recommendations are communicated to the General Secretariat, which sets up control actions and conveys them to the colleges

The colleges implement the control actions and the process is repeated

All India Council for Technical Education(AICTE) in India To decide mission and goals of a private higher

education institutions. The measurements are obtained and verified after every academic semester/year by AICTE

To determine the accreditation requirements of private higher education institution, and follow-up quality assurance measures in every year

To adopt universal standards for licensure and accreditation

To establish measures of accreditation and validation of academic degree issued by the private institutions

To oversee the sustainability of private institutions and provide advice.

Applications of Six Sigma Methodology by AICTE.

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