Quality measurement in Irish Academic Libraries: Maynooth University Case Study
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Transcript of Quality measurement in Irish Academic Libraries: Maynooth University Case Study
Quality Measurement in Irish Academic Libraries: Maynooth University Case Study
Helen Fallon Maynooth University
Jon PurcellDurham University
www.maynoothuniversity.ie/library
maynoothuniversity.ie
Context
• Maynooth University 17 kilometres outside Dublin
• 9,000+ students• Strong Growth• Increasing
internationalisation• Funding - evidence
• New library building• University Strategic Plan
2012 – 2017• Strategic Plan 2016 – 2018• Library Quality Review 2015• LIBQUAL user survey 2014• Evidence
Quality Review – The Irish Context
• Irish Universities Act 1997• 3 cycles (2004, 2010 and 2015)• Each department undergoes individual review• Period under consideration – 5 years
www.maynoothuniversity.ie/library
Elements of Review
• Self Assessment Report (SAR) – reflective and evidence based
• Peer Review Visit • Peer Review Report • Quality Implementation Plan (QIP)
www.maynoothuniversity.ie/library
Self Assessment Report (SAR)• Introduction• Profile of the Library• Outcomes and actions from 2010 Quality Review• SWOT and benchmarking analysis• Draft Quality Improvement Plan (QIP)• User groups and range of activities and services• Communication and Engagement• Infrastructure and Facilities• Staff Profile and Development• Appendices
www.maynoothuniversity.ie/library
Maynooth University Quality Review 2015 Blog
https://libraryqualreview2015.wordpress.com/
Site visit• Two external reviewers and two internal
reviewers• Meetings with– University President and Senior University Staff, all
library staff, representatives from academic staff and various departments, postgraduate and undergraduate students, external stakeholders
• Exit Presentation• Two Days
www.maynoothuniversity.ie/library
Next Steps
• Peer Review Report• Quality Improvement Plan (QIP)
www.maynoothuniversity.ie/library
Gathering of Metrics in MU
www.maynoothuniversity.ie/library
• Recent change in Maynooth University Library from
paper based enquiries to online based enquiries
• KnowAll Enquire purchased and adapted for practical use
in our Library
• KnowAll Enquire can improve the user experience,
measure excellence and help inform the Self-
Assessment Report (SAR) in MU Library
What kind of Metrics do we gather?
• Library Information Services– Information Desk– Admission Desk– Contact method (face-to-face, Chat, email etc.)– Enquiry Type– Membership and Access Applications including
details– Shelving, Access Control
www.maynoothuniversity.ie/library
What kind of Metrics do we gather?• Facilities Team (Extended Opening Hours)– Headcounts– Building Issues e.g. Heating, windows etc.– Extra Hours worked
• Learning, Teaching and Research Development– LIST (Library Information Skills Tutorials) – Classes, duration, amount of attendees, notes – Library Tours– Orientation– Room Bookings and Events
www.maynoothuniversity.ie/library
What kind of Metrics do we gather?• Subject Librarians– Amount of enquiries and details– Contact method– Time by subject
• Digital and Electronic Collections– Queries e.g. Summon, digital/electronic collections– Off campus access
• Online Form• Patron Information
www.maynoothuniversity.ie/library
Inclusion in the Self-Assessment Report
www.maynoothuniversity.ie/library
The External Perspective
• External Reviewers as ‘critical friends’• Experienced University Library Directors• Informed, impartial, objective, expert practitioners• Having the trust and confidence of all stakeholders• Expectation of full disclosure – qualitative and
quantitative data / information• ‘Feeling the pulse’ of the library being reviewedResulting in lines of enquiry, a sense of institutional culture and set the scene for the Quality Review visit
www.maynoothuniversity.ie/library
What’s in it for the External Reviewers?
• Part of the remit of being a Library Director• Contributes to CPD• Giving something back to the profession• Beg, borrow or steal good ideas or exemplars of good
practice• Building relationships• Learning from and contributing to the Quality Review
www.maynoothuniversity.ie/library
Conclusion
• Quality Review good way of reflecting on our library service
• Recommendations acted upon• Aided the Library’s reputation within the University• Underpinned by evidence from sources such as Knowall
Enquire and Annual Reports• Good overall experience • Embeds the culture and practice of continuous
improvement
www.maynoothuniversity.ie/library
More Information
Fallon, H. and Purcell, J. (2013) Self and Peer Assessment a method of improving Quality. SCONUL Focus 59, pp. 38-42 http://www.sconul.ac.uk/sites/default/files/documents/13_12.pdf
Maynooth University Quality Review Blog 2015 https://libraryqualreview2015.wordpress.com/
Fallon, H. and Purcell, J. (2016) Self and Peer Assessment at Maynooth University Library IN J. Atkinson Quality and the Academic Library. Elsevier, pp. 45-53
www.maynoothuniversity.ie/library
Contact Details
Helen FallonDeputy University Librarian
[email protected] @helenfallon
Jon PurcellUniversity Librarian
Durham University [email protected]
www.maynoothuniversity.ie/library