QUALITY MEASUREMENT 102: Why, What & How
Transcript of QUALITY MEASUREMENT 102: Why, What & How
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QUALITY MEASUREMENT 102:
Why, What & How
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Speakers
Marie Schweinebraten, DMDPeriodontist
Georgia Reconstructive
Dentistry
Ralph Cooley, DDS
Associate Professor
Assistant Dean
University of Texas School of
Dentistry
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• Explore why measurement matters in dentistry;
• Understand what a measure is, the dynamics of how they work and the makeup of a successful measure; and
• Learn how measurement drives quality improvement and how to put it to use.
Learning Objectives
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Measurement:
A Brief Background
Structure
Process
Outcome
The Donabedian Model
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Improve Population Health
Drive Improvement
Inform Consumers
Influence Payments/Carriers
Why Do Measures Matter?
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Who Uses Quality Measures?
Individual Clinicians
Clinical Delivery Teams
Health Insurance
Delivery Organizations
Hygienist Dentist and
Dental Assistant
Programs and Plans
Large Group
Practices
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A standard: A reference point against which other things can be evaluated; “they set the measure for all subsequent work.” v. To bring into comparison against a standard.
Source: NQF: The ABCs of Measurement
What IS a Measure?
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Clinical Guidelines
Scientific Research
The Beginnings of a Measure
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Scientific Research
Clinical Guidelines
Evidence Based
Dentistry
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What is Needed to Create
a Measure?
DATA!
M = N/D
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Numerator = What is being measured within
specific parameters according to the goal
that has been set.
What is a Numerator?
How many pediatric
patients (under 21) received at least 2 fluoride
varnish application in the last year?
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Denominator = Is derived from the
general group that is being evaluated i.e.
the Who, Where, When.
What is a Denominator?
How many pediatric patients (under 21) are in the practice?
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% of pediatric
patients who
received
preventative
treatment in the
last year
Together, a Measure!
# of pediatric patients under
age 21 who received at
least 2 fluoride varnish
application in the last year
# of pediatric patients under
age 21 in the practice
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Is the concept Evidence Based?
Are there Clinical Studies?
Have there been Systematic Reviews?
What are the Clinical Recommendations?
The Science Behind
Measurement
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Covers important
clinical or
administrative areas
Scientifically
acceptable (valid
and reliable)
Useable & Relevant
Feasible
A Good Measure…
MEASURE
Scientifically Acceptable
Useable & Relevant
Feasible
Important
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Quality Measure Domains
Quality Measure
Framework
Access
Structure
Process
Outcome
Patient Experience
Source: NQMC Domain Framework
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Exploring Domains
Access
Structure
Process
Outcome
Patient Experience
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Identifying Access
Access to care is the attainment of timely and appropriate health care by patients or enrollees of a health care organization or clinician.
Access measures are supported by evidence that an association exists between the measure and the outcomes of or satisfaction with care.
Source: NQMC Measure Domain Definitions
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Understanding Access
e.g. % of all enrolled children under age 21 who received at least one dental service in the reporting year.
Access
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Identifying Structure
Structure of care is a feature of a health
care organization or clinician related to the
capacity to provide high quality health
care.
Structure measures are supported by evidence that
an association exists between the measure and
one of the other clinical quality measure domains.
These measures can focus on either health care
organizations or individual clinicians.
Source: NQMC Measure Domain Definitions
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Understanding Structure
e.g. All hygienists in a practiceStructure
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Identifying Process
A process of care is a health care-related activity performed for, on behalf of, or by a patient.
Process measures are supported by evidence that the clinical process—that is the focus of the measure—has led to improved outcomes. These measures are generally calculated using patients eligible for a particular service in the denominator, and the patients who either do or do not receive the service in the numerator.
Source: NQMC Measure Domain Definitions
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Understanding Process
• Prevention: Fluoride
• Prevention: Sealants
Process
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Identifying Outcome
An outcome of care is a health state of a patient resulting from health care.
Outcome measures are supported by evidence that the measure has been used to detect the impact of one or more clinical interventions. Measures in this domain are attributable to antecedent health care and should include provisions for risk-adjustment.
Source: NQMC Measure Domain Definitions
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Understanding Outcome
• Improved Risk Status
• Reduced Caries
Outcome
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Identifying Patient Experience
Experience of care is a patient's or enrollee's report of observations of and participation in health care, or assessment of any resulting change in their health.
Patient experience measures are supported by evidence that an association exists between the measure and patients’ values and preferences, or one of the other clinical quality domains. These measures may consist of rates or mean scores from patient surveys.
Source: NQMC Measure Domain Definitions
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Understanding Patient
Experience
• Oral Health Status
• Quality of Life
Patient Experience
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Measure Breakdown
A Closer
Look
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Measure Terms Defined
MEASUREMENT PERIOD
The timeframe in which the action or outcome of
interest may be accomplished
UNDUPLICATED
The patient can only be counted once during the
measurement month
RATE
A fraction, the numerator divided by the denominator
DIRECTION OF IMPROVEMENT
Does a higher or lower score indicate better
quality
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Quality Measures in your
Practice
How do measures work in a solo practice vs. group vs. corporate?
Can these measures be applied in the same manner?
Whyor why not?
SOLO
GROUP
MEASURES
CORPORATE
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Practice-Based Dental
Measures
Measures related to:
Diagnosis PreventionOral
Health Status
Clinical Quality Services
Care Continuity
Treatment
Meaningful Measures Aligned
with Internal Quality Improvement
Goals
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Topical Fluoride
Application for children ages 1-20 years at
elevated caries risk
Care Continuity for children ages
2-20 years
Dental Sealants for
children ages (6-9 years and 10-14 years) at
elevated caries risk
Practice Based Measures for
Population Health
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Description: Percentage of patients under age 21 years with caries risk documented during the measurement month
Numerator: Unduplicated number of children with caries risk documented
Denominator: Unduplicated number of all children under age 21 years with an oral evaluation or assessment during the measurement month
Rate: NUM/DEN (Numerator is always a subset of denominator)
Direction of Improvement: Higher the better
Caries Risk Assessment
Documentation
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Topical Fluoride Application
Description: Percentage of patients aged 1–21 years who received fluoride varnish during the measurement month
Numerator: Unduplicated number of all children who received fluoride varnish
Denominator: Unduplicated number of all children aged 1–21 years who received an oral assessment or evaluation during the measurement month and have not received two fluoride varnish applications prior to the measurement month
Rate: NUM/DEN (Numerator is always a subset of denominator)
Direction of Improvement: Higher the better
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What % of acceptance do I have for treatment
plans?
Is my collection % acceptable?
Practice Based Operational
Metrics
What % of patients scheduled recalls during
their visits?
What is the % of direct costs per visit?
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Measure Sets
What are they? Why use them?
Identifying multiple measures
of a specific aspect in order to assess and obtain
a complete picture of
performance
To track overall performance in
achieving an improvement
goal
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A Look at a Measure Set
• Caries at Recall
• Caries Risk Assessment Documentation
• Sealants, 6–9 years
• Sealants, 10–14 years
• Topical Fluoride Application
Practice Level
Pediatric Measure Set
• Population health management. Tracks preventative interventions proven to assess and address disease and risk management.
What is Addressed
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A Look at a Measure Set
• Charges (Production) Per Encounter
• Encounters per Hour
• No Shows
• Direct Cost per Visit
• Recall Rates
Practice Level
Operational Measure Set
• Fiscal & operational sustainability. Tracks the health of your practice.
What is Addressed
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Measuring for Quality
Improvement (QI)
QUALITY
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Measuring Internal QI
Measures that Identify
Care GoalsOpportunities
for Improvement
Disparities in Care
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Measuring External QI
(Accountability Application)
Accountability Applications
Public Reporting
Certification Value Based Purchasing
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The Ultimate Goal?
Change and Improve Outcomes
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Identify AIM(s) Measure Over Time
Maintain a Population
Health Focus
The Golden Rules of
Measurement for Improvement
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Rule #1: Set AIM(s)
Desired Outcome:
Reduce Caries
AIMWhat are we
trying to accomplish?
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Rule #2: Measure Over Time
Understand timeframes
Measure over time
How do I know a change is an improvement?
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Examine outcomes
Is the care goal being met?
Is a subset of your measure
population being missed?
Rule #3: Maintain a Population
Health Focus
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Quality Measurement is here to stay and must be controlled by the
dental profession
Putting Measurement to Work
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THE DENTAL QUALITY ALLIANCE
DQA established by the ADA pursuant to CMS’ request and ADA BOT 2008 Resolution:
– Resolved, that the American Dental Association should participate in the Dental Quality Alliance (DQA) proposed by the Centers for Medicare and Medicaid Services (CMS) contingent upon the Association having an authoritative leadership role in the development and operation of the Alliance documented in written communication from the appropriate official at the CMS.
DQA
Providers
Specialties
Educators
Federal Agenci
es
Public
Payers
The mission of the DQA is to advance performance
measurement as a means to improve oral health, patient care and safety through a consensus-
building process.
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Objectives of the DQA
Identify and develop evidence-
based oral health care
performance measures and
measurement resources.
Advance the effectiveness and
scientific basis of clinical
performance measurement and
improvement.
Foster and support professional
accountability, transparency,
and value in oral health care
through the development,
implementation and evaluation
of performance measurement.
Did we make the
population
healthy?
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Influence of the DQA
DQA measures are implemented
across both public and private sectors
34 states report
using DQA measures
States beginning to incorporate inclusion of
DQA Measure into Request for Proposal (RFP) practices
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o Questions about developing,
using or implementing measures?
o Questions about current DQA
measures or those in
development?
o Have research, ideas or quality
improvement initiatives to share?
Stay in Touch with the DQA!
We are here to guide, collaborate and listen:
Email: [email protected]
Web: www.ada.org/dqa