Quality Management System - Quezon City

LOCAL GOVERNMENT OF QUEZON CITY

Social Services Development Department

Doc Ref No.: SSDD-QM-T02

Quality Management System Effective Date:

AGENCY PROFILE Revision No.: 0

Page No.: 2 of 277

QCG-SSDD-QM-Vol.2-V2

DIVISION: COMMUNITY OUTREACH DIVISION

Name of Service: PROTECTIVE SERVICE Schedule of Availability of Service: Monday to Sunday Who May Avail of the Service: Walk-in or Referred Abused, Neglected or Abandoned Children and Youth What are the Basic Requirements: Referral Letter, if available How to Avail of the Service:

Step Client Service Provider Duration

of Activity

Person In

Charge Fees Form

1. Request for assistance

RESCUE OPERATION Coordinates with Police

Officials and/or Brgy. Officials who has jurisdiction over the case.

Prepares documentary requirements.

Conducts rescue operation.

Immediate 3 hours

Social Worker

None None

2. Undergoes intake interview and counselling / stress debriefing

Assess and conduct intake interview/ counselling / stress debriefing

Advises client to undergo medico-legal examination, if applicable.

Social Worker

None

QCG-SSDD-

SOI-FO1-V02

3. Submit self for medical examination, if needed

Assists client for medical examination, if needed and secure medico-legal certificate.

Assists client in securing Brgy. and Police blotter, medico legal

Prepares and submits initial findings

3 hours

Social Worker

None None

4. Pursues legal case against perpetrator

Assists client in the step by step process of filing of a case (from the Police level to the Office of the City Prosecutor up to Court level)

2-8 hours

Social Worker

None None






Page No.: 3 of 277


5. Submits self for institutionalization

, if necessary

Refers and escorts client for transfer to institution for temporary shelter.

4 hours

Social Worker

None None

6. Attends Center’s planned activities

Conducts home visit and assess parenting capability if necessary

Prepares and submits Social Case Study Report and Supervisory Progress Report.

Wait for the notification of scheduled court hearings/ proceedings

Within 7 working

days

Social Worker

None None

7. Attends scheduled court hearing

Assist client during court hearing

1-4 hours Social Worker

None None

8. Awaits referral to institution / reintegration to family if found capable to take custody (if applicable)

If applicable, facilitates unification of client to family if found capable to take custody

If no identified families

or relatives, coordinates and prepares the following documents for institutionalization: 1. Updated Social

Case Study Report 2. Referral Letter 3. Discharge Form

Conducts

aftercare/monitoring and submit feedback report

2-3 weeks

3-6 mos.

Social Worker

None None

9. Submits client for reintegration to family or institutionalization for long term care

Upon receipts of court order/ decision, facilitates termination of case or conducts after care service, if necessary.

1-2 hours Social Worker

None None

Note: Termination of client-worker relationship will depend if the presenting and/or underlying problem has been addressed and if with court case, it will depend on court disposition.

END OF TRANSACTION






Page No.: 4 of 277


Name of Service: REFERRAL (FACILITATION OF ISSUANCE OF CERTIFICATE DECLARING A CHILD AS LEGALLY AVAILABLE FOR ADOPTION)

Schedule of Availability of Service:

Monday to Friday

Who May Avail of the Service: Walk-in or Referred Neglected, Surrendered, Abandoned or Foundling Children and Youth

What are the Basic Requirements:

Original copies of the following:

CHILD:

Request letter

Certificate of Live Birth / Foundling, if available

Dental Age Verification, if foundling child

Psychological report (for 5 years old & above)

Health and Medical Profile

Medical Certificates, if with diseases

Old and recent photos of the child (full body)

3 pieces 2x2 oldest photo

Affidavit of circumstances of abandonment

Tri-media certificate

Returned registered mail to the last known address of parents/relatives PROSPECTIVE ADOPTIVE PARENTS (PAP’s)

Certificate of attendance to pre-adoption seminars

Birth Certificates

Marriage Contract or Annulment Paper / Legal Separation, if applicable

Police or National Bureau of Investigation (NBI) Clearance

Medical and Psychological Evaluation of PAP’s

Character References

Proof of income / Employment or Bank Certificate

Affidavit of Temporary Custody

Family Picture

How to Avail of the Service:


of Activity

Person In

Charge Fees Form

1. 1. Prospective adoptive parents (PAP’s) request for assistance 2. Responses to clarificatory questions

Interviews PAPs and gather basic information.

Conducts assessment and provide orientation on legal adoption.

Conducts intake interview

Advises to secure and submit the necessary requirements

2 hours

Social Worker

None

QCG-SSDD-SOI-FO1-V02






Page No.: 5 of 277


2.

Submits necessary requirements

Checks and validates the submitted documents

Informs clients about the schedule of homevisit.

30 minutes

Social Worker

None

QCG-SSDD-SOI-

FO1a-V02

A. ABANDONED / FOUNDLING CHILD

3.

Wait for the schedule of homevisit

Coordinates with concerned agency e.g. lying-in, hospitals, Local Civil Registrar to request & validate information about the child.

Sends registered mail to the parents last known address.

Facilitates tri-media appeals.

1 month Social

Worker

None

None

4. Provides accurate information

Conducts homevisit and collateral interview

3 hours

B. SURRENDERED/ NEGLECTED CHILD

5.

QUEZON CITY RESIDENTS: 1. Birthparents attend several counselling sessions 2. Birthparents sign Deed of Voluntary Commitment (DVC) NON-QUEZON CITY RESIDENTS: 3. Wait for the schedule of homevisit by Social Worker of Municipal/ City Social Welfare and Development Office (M/CSWDO) or

Conducts series of

counselling session and assess parenting capability

Counsels and explains the content of DVC

Prepares referral letter

to Municipal/ City Social Welfare and Development Office (M/CSWDO) to request for parenting capability assessment report (PCAR) and deed of voluntary commitment (DVC)

3 hours 1 hour 30 minutes

Social Worker

None None






Page No.: 6 of 277


DSWD, if birthparents are non-Quezon City.

Receives parenting

capability assessment report (PCAR) and deed of voluntary commitment (DVC).

6. 1. Wait 2. Receives Certification Declaring a Child Legally Available for Adoption (CDCLAA)

Prepares Social Case Study Report, Child Profile and Petition.

Submits Social Case Study Report & other requirements to Department of Social Welfare and Development.

Facilitates posting of notice of petition, if abandoned/ foundling

Receives copy of Certification Declaring a Child Legally Available for Adoption (CDCLAA) & inform Prospective Adoptive Parent’s (PAP’s) to pick the certificate.

1-2 Months Social Worker

None None

7. Prospective Adoptive Parent’s (PAP’s) to pick the certificate secure necessary requirements to process the issuance of Affidavit of Consent to Adoption (ACA) and Pre-Adoption Placement Authority (PAPA)

Informs and advises clients to secure requirements for Affidavit of Consent to Adoption (ACA) and Pre-Adoption Placement Authority (PAPA)

30 minutes Social Worker

None None

8. 1. Submits necessary requirements 2. Answers questions

Reviews and validates submitted documents

Conducts another

homevisit and interviews character references.

30 minutes 3 hours

Social Worker

None None






Page No.: 7 of 277


3. Wait 4. Wait 5. Accepts & signs Affidavit of Consent to Adoption (ACA) and Pre-Adoption Placement Authority (PAPA)

6. Hires lawyer

who will file petition for adoption in court.

7. Submits /

provides copy of court order/ decision, adoption decree and new birth certificate of the child.

Prepares update

Social Case Study Report and other pertinent documents.

Submits reports to

Department of Social Welfare and Development.

Receives copy of

Affidavit of Consent to Adoption (ACA) and Pre-Adoption Placement Authority (PAPA).

Instructs and advises

client to file the petition for adoption in court.

Receives court order/

decision, adoption decree and new birth certificate of the child

1 month 1 month 10 minutes Depending on court disposition

END OF TRANSACTION






Page No.: 8 of 277


Name of Service: REACH OUT OPERATION

Schedule of Availability of Service: Monday to Sunday

Who May Avail of the Service: Street Children/Street Families/Street Dwellers/Indigenous People (IPs)

What are the Basic Requirements: Request/Referral thru letter or phone call



of Activity

Person In

Charge Fees Form

1.

1. Undergoes Interview, attends counselling session and participate in the orientation on child protection laws

2. Receives meal

assistance

3. Submits self for temporary shelter

Receives request for reach-out operation.

Coordination with task force members to convene in preparation for the reach out operation

Attends Team Building

2-3 hours

Youth Devt.

Officer (YDO)

None

Conducts reach out operation

5-10 hours

Conducts assessment Conducts intake

interview and counselling

Conducts Orientation on child protection laws

Prepares initial findings/case summary report

Provides meal assistance

1-2 hours

1 hour

Social Worker

Social

Welfare Aide

Youth Devt. Asst.

QCG-SSDD-

SOI-FO1-V02

Refer clients to institution for temporary shelter

Within 24 hours

A. QUEZON CITY RESIDENTS

1. Attends Center‘s activities

Conducts homevisit to client’s family.

Conducts and assess parenting capability.

Prepares and submits

report

1-2 days

Within 7 working

days

Social Worker

Social

Welfare Aide

None

QCG-SSDD-

SOI-FO1c-V02






Page No.: 9 of 277


2. Submits self for reintegration to family

Conducts case conference with the Brgy. and parents to discuss intervention program

Prepares discharge paper

1-2 hours

Youth Devt. Asst.

QCG-SSDD-

SOI-FO1d-V02

3. Parents sign the Agreement Form

Facilitates signing of Agreement Form by the family

Conducts after care /monitoring

1 hour

3-6 months

B. NON QUEZON CITY BUT NCR RESIDENTS

1.

Awaits disposition Prepares referral letter.

Facilitates turn-over of client to other LGU’s , GOs and NGOs.

Within 24 hours

Social Worker

Social

Welfare Aide

Youth Devt. Asst.

QCG-SSDD-

SOI-FO1c-V02

END OF TRANSACTION






Page No.: 10 of 277


Name of Service: EDUCATIONAL ASSISTANCE FOR CHILDREN/ YOUTH IN NEED OF SPECIAL PROTECTION AND CHILD AT RISK


3rd Quarter of the year

Who May Avail of the Service: Walk-in clients and / or indigent Children/Youth in Need of Special Protection and Child at Risk Presently enrolled in public school Quezon City residents


Certificate of Enrollment Barangay Certificate of Indigency



of Activity

Person In

Charge Fees Form

1. 1. Parent or Guardian of the client request for assistance 2. Submits basic requirements

Conducts assessment


After completion of interview, advice parent or guardian to wait for further instruction.

30 Minutes

Social Worker

None

QCG-SSDD-

SOI-F01-V02

2. Wait Conducts validation with the school authorities

Prepares Case

Summary Report

1 day

3 Wait Collates all Case Summary Report of qualified beneficiaries and prepares masterlist together with the project proposal for approval

1 month

Social Worker

None

None






Page No.: 11 of 277


4 Wait Upon approval of the project proposal, submit all the requirements for payroll preparation and processing of the educational assistance

Imm

edia

te

Social Worker

None

None 5 Wait Upon receipt of the

financial assistance, informs client for the schedule of extension of the assistance

1 day

6 Signs and accepts assistance

Release assistance 1 day

END OF TRANSACTION






Page No.: 12 of 277


Name of Service: INTERVENTION/DIVERSION PROGRAM (IN ACCORDANCE WITH RA 9344/JUVENILE JUSTICE WELFARE ACT)


Who May Avail of the Service: Children-in-Conflict with the Law (CICL)

What are the Basic Requirements: Referral Letter/ Indorsement from Police Operatives/Barangay Officials/Other

Local Government Units

Police Report/Barangay Blotter

Medico-legal (Medical Certificate)

Duration: Assessment – One (1) to seven (7) days

Implementation of Intervention/Diversion Program (community-based) – 45

days but not exceeding two years



of Activity

Person In

Charge Fees Form

1.

(Pre

-

adm

issio

n) Requests for

assistance and responses to clarificatory question

Reviews documentary requirements

15 minutes

RA 9344 / Molave Youth Home staff

None None

2.

(Asse

ssm

ent)

1. Undergoes

interview 2. Parents

provides information

3. Children who

are 12 years old and below attends Center’s activities, awaiting assessment

Conducts

assessment for case disposition.

Conducts intake interview.

Gathers information from family.

Submits and

prepares plan of action (service plan)

1 hour

Social Worker

None

QCG-SSDD-

SOI-FO1-V02






Page No.: 13 of 277



of Activity

Person In

Charge Fees Form

2.

(Asse

ssm

ent)

4. Children who

are below the criminal age of responsibility and accused of offenses with above 6 years imposable penalty

Coordinates and

refers Children-in-Conflict with the Law (CICL) to Residential Action Center (RAC) for temporary shelter and further assessment

Coordinates

admission to Molave Youth Home for further assessment

1 hour

Social Worker

None

QCG-SSDD-

SOI-FO1-V02

5. Children-in-Conflict with the Law (CICL) ages 15y/o & below FOR INTERVENTION PROGRAM

6. Wait

Prepares feedback report

Submits

feedback report to Fiscal Office

Facilitates

intervention program






Page No.: 14 of 277


3.

Asse

ssm

ent

and

ca

se d

isp

ositio

n For QC

residents, 1. Attends center’s activities, if admitted to Residential Action Center or Molave Youth Home. Parents of Children-in-Conflict with the Law (CICL) 2. Submits documentary requirements 3. If parents are found capable, Children-in-Conflict with the Law (CICL) with parents sign agreement on the intervention activities and signs intervention contract. 4. If applicable, awaits further disposition

Locates parents

and makes assessment.

Conducts case

conference with parents and Children-in-Conflict with the Law (CICL)

Coordinates

with barangay, BCPC, NGOs or faith-based organizations relative to formulation of intervention program for CICL

Facilitates signing of intervention contract, in coordination with concern BCPC, prior released of CICL to his/her parents.

Facilitate release/discharge of CICL from MYH /RAC.

Facilitates reintegration of CICL to family

Identifies

institution for CICL whose parents are found not capable of custody or unlocated

1st – 5th day

Social Worker

- RA 9344

QCG-SSDD-

SOI-F13-V02

QCG-SSDD-

SOI-FO1c-V02

QCG-SSDD-

SOI-FO1d-V02






Page No.: 15 of 277


For NON-QC residents: 5. Attends Center activities 6. If Children-in-Conflict with the Law (CICL)’s family is living in the province (Outside NCR) 7. Awaits for parental capability assessment for parents & attends to Center’s activities.

Coordinates and

refers minor to their respective LGU’s for intervention program.

1st- 2nd day

Social Worker

- RA 9344

None

Coordinates with the LSWDO thru formal letter requesting Parenting Capability Assessment Report prior reintegration to family.

Facilitates

reintegration of CICL to family

1st-15th day

QCG-SSDD-

SOI-FO1d-V02

Children-in-Conflict with the Law (CICL) ages 15y/o & above CICL is INQUESTED






Page No.: 16 of 277


8.Attends Center activities For parents 9. Submits CICL’s BC/Baptismal 10. Submits CICL’s cert. of enrolment/ALS cert (if available) 11. If case is filed in Court, Children-in-Conflict with the Law (CICL) stays at Molave Youth Home awaiting court disposition & attends to Center’s activities

Coordinates with the Office of the City Prosecutor to secure Final Inquest Resolution

Requires the parents to submit necessary documents to help facilitate case disposition

Facilitates case disposition

1st –7th day

(securing the final inquest

resolution may take

longer- case to case

basis)

4.

(Ca

se D

isp

ositio

n) Children-in-

Conflict with the Law (CICL) ages 15y/o & above For Diversion Program

Conducts family

assessment Coordinates with

Barangay Council for the Protection of Children (BCPC) and Non-Government Organization/ Faith based org (if available) for the activities under the Diversion program

1. Children-in-Conflict with the Law (CICL) and parents enter into agreement with Social Worker on the diversion contract. 2. Children-in-Conflict with the Law (CICL) and parents sign agreement form and diversion contract at Social Services Development Department main office/ concern barangay (thru Barangay Council for the Protection of Children)

Social Worker

- RA 9344

None

QCG-SSDD-

SOI-FO1c-V02

QCG-SSDD-

SOI-F13-V02

QCG-SSDD-

SOI-FO1d-V02






Page No.: 17 of 277


3. Reintegrated to family

Facilitates in signing of diversion contract

Facilitates reintegration to family

Prepare discharge paper

5.

Mo

nito

ring Children-in-

Conflict with the Law (CICL) and parents attend and comply with the agreed Diversion program

Social Worker monitors the progress of the program

45 days up to 2 years

Social Worker

- RA

9344 None

6.

Eva

luatio

n/

Term

inatio

n Children-in-

Conflict with the Law (CICL) and parents attend final case conference to determine if program is successful or not

Upon assessment, if the goal of the Diversion is attained, Social Worker recommends:

Termination (completed) Extension (incomplete) or Filling of formal case (non-compliance)

45 days up to 2 years

Social Worker

- RA

9344

None

END OF TRASACTION






Page No.: 18 of 277


Name of Service: PROVISION OF CERTIFICATE OF INDIGENCY (COI) Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM Who May Avail of the Service: 18 yrs. old and above who are residents of Quezon City What are the Basic Requirements:

Request letter from concerned agency Barangay Certificate Personal letter stating reason for availing Certificate of Indigency Certificate of No Property from Quezon City Assessor’s Office Certificate of None Existing Business from Quezon City Business Permit and

Licensing Office

Duration: Seven (7) working days How to Avail of the Service:


of Activity

Person In Charge

Fees Form

1. Request for assistance and submits requirements

Reviews the submitted documents

10 minutes

Social Welfare Aide/ Community Outreach Division staff

None

None

2. Undergoes interview

Conducts assessment


Advises client as to the schedule for further engagement.

1 ½ hour

Social Welfare Aide Youth Development Assistant Youth Development Officer

QCG-SSDD-SOI-FO1-V02

3. Wait Conducts homevisit and gather collateral information

Prepares and submits report (Case Summary Report

Within seven (7) working

days

None

4. Receives the Certificate of Indigency

Prepares and release Certificate of Indigency

10 minutes

None

END OF TRANSACTION






Page No.: 19 of 277


Name of Service: SOLO PARENT SERVICE: ISSUANCE OF SOLO PARENT ID

Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM

Who May Avail of the Service: Solo parent due to:

Death of Spouse

Separation/Annulment

Abandonment

Unwed

Partner is physically or mentally ill (for 1 year with Medical Certificate)

Partner is convicted of a crime (for at least 1 year in prison)

What are the Basic Requirements: Barangay Certificate Photocopy of Birth Certificate of minor children 1x1 ID Picture Any of the following applicable:

Photocopy of Death Certificate of spouse of widow/widower

Copy of Filed petition for Annulment/Legal Separation

Affidavit of Circumstances of being a Solo Parent

Duration: 1 day (immediate) 30 working days (if for further assessment)


Step Client Service Provider Duration of

Activity Person In Charge

Fees Form

1.

Ne

w A

pplic

ant 1. Requests

and submits requirements

Assess submitted documentary requirements

Provides information on Solo Parent Act RA 8972

30 minutes

Social Welfare Officer

or Community Outreach Division

staff

None

QCG-SSDD-

SOI-F17-V02


Conducts interview

10 minutes

3. Fills-up Application Form 4. Accepts ID

Conducts homevisit if necessary

Provides instruction on how to properly fill-up the form

1 day (immediate) 30 working days (for further assessment)

None






Page No.: 20 of 277


Prepares and facilitates issuance of ID

Old

Ap

plic

ant

(Re

ne

wa

l) Requests for

the renewal of Solo ID

Interviews applicant

Conducts assessment

Conducts homevisit/ coordination with Barangay if needed

30 minutes

Within 30 working

days

2.

Accepts ID Prepares and facilitates issuance of Solo Parent ID

5 minutes None

END OF TRANSACTION






Page No.: 21 of 277


Name of Service: PROVISION OF PHILHEALTH COVERAGE FOR INDIGENT

FAMILIES Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM Who May Avail of the Service: Qualified Indigent Head of families who are bonafide residents of Quezon City. What are the Basic Requirements:

Barangay Indigency Referral letter/medical certificate from QC Health Department or other

government hospitals Duration: Application process: 30 minutes Actual processing and release of PhilHealth ID: 2-3 months How to Avail of the Service:


of Activity

Person In Charge

Fees Form

1.

For walk-in clients: 1. Requests

for assistance and submits requirements

Receives and

assess submitted documentary requirements

30 minutes

Community Outreach Division

Staff

None None


Conducts interviews

15 minutes

3. Fills-up

application form

4. Submits

referral letter and application form to Philhealth.

Guides client

how to properly fill up form

Reviews filled-up form.

Prepares referral letter.

Advises client to submit referral letter and application form to Philhealth Office.

10 minutes

1 day






Page No.: 22 of 277


5. Wait 6. Gets

Philhealth ID.

Receives Philhealth ID or Certificate of Membership.

Informs client to get Philhealth ID.

1-3 months

2.

For clients referred by: Barangay’s., Non-Government Organizations, Associations and Organizations submit referral and Philhealth Member Registration Form (PMRF)

Receives and

assess filled-up forms

30 minutes

Community Outreach Division

Staff

None None

3 Wait Prepares masterlist & submit forms to PhilHealth

Informs the Barangays, Non-Government Organizations, Associations, and organizations on the availability of Philhealth IDs/Member Data Record

Receives IDs/ Member Data Record from Philhealth

1-3 months

4 Receives the ID/ Member Data Record

Distributes Philhealth ID/ Member Data Record to beneficiaries

30 minutes

END OF TRASACTION






Page No.: 23 of 277


Name of Service: PRE-MARRIAGE COUNSELING SERVICE Schedule of Availability of Service: Monday to Friday 1:00 PM – 5:00 PM Who May Avail of the Service: Couples applying for marriage license with ages 18 to 25 years old or who are below 25 years old. What are the Basic Requirements:

Application for Marriage License Duration: Four (4) hours How to Avail of the Service:


of Activity

Person In

Charge Fees Form

1. Request for attendance to counselling

Interviews the Applicant

5 minutes

Social Worker

None

None

2.

1. Signs in the Pre-marriage Counselling Service Attendance 2. Fills-up Application Form

Guides client in signing the attendance sheet

Guides

applicants in filling up application form

5 minutes

QCG-SSDD-

SOI-F14-V02

QCG-SSDD-

SOI-F15-V02

3. Attendance to orientation

Conducts orientation

20 minutes

None

4. Attends counselling

Conducts counselling

2 hours

5. Participates in the Open Forum

Facilitates the Open Forum and synthesizes the learning activity

1 hour

6.

Receives the Pre-Marriage Counselling Certificate

Distributes the Certificate

10 minutes

END OF TRANSACTION






Page No.: 24 of 277


Name of Service: FAMILY COUNSELING Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM Or as scheduled Who May Avail of the Service: Families in crisis situation What are the Basic Requirements:

Referral from Barangay’s/Non-Government Organizations/concerned citizens thru letter or phone call



of Activity

Person In

Charge Fees Form

1. 1.Request for assistance and response to clarificatory questions 2. Undergoes interview

Assess and conducts initial interview

Conducts

intake interview

1 hr Social Worker

None

QCG-SSDD-

SOI-FO1-V02

2.

Participates and attends counselling sessions

Provides family counselling sessions

Prepares and formulates intervention programs

1-2 hours

Social Worker

None None 3.

Follows intervention plan

Implements the intervention program

Conducts after

care monitoring

3-6 months

END OF TRANSACTION






Page No.: 25 of 277


Name of Service: DAY CARE SERVICE


Who May Avail of the Service: 3-4 years old children who belongs to indigent families, large families, working mother, solo parents, children who are nutritionally at risk


Certificate of Live Birth

Duration: 1 year



of Activity

Person In Charge

Fees Form

1. Parents/ Guardians participate and answer question during family survey

Conducts of family survey

2 weeks

Day Care Worker

None

QCG-SSDD-

SOI-FO1-V02

2. Awaits notification

Consolidation of list of surveyed families

3.

Awaits notification for qualification

Facilitates profiling and identification of qualified beneficiaries

1 month

4. 1. Parents/ Guardians attend early childhood care and development (ECCD) orientation.

Conducts orientation to parents / guardians of qualified beneficiaries

10 months

Day Care Worker

None

QCG-SSDD-SO1-

F12-V02

2. Identified day care children attend day care session and other stimulating activities including supplemental feeding.

Conducts day care session and other stimulating activities including supplemental feeding

5. Attends recognition rites and receives certificate of attendance / completion.

Facilitates day care recognition rites and ceremony

1 day per district

Nutritionist-Dietitian

Day Care Worker

None None

END OF TRANSACTION






Page No.: 26 of 277


DIVISION: SPECIAL PROJECT DIVISION

Name of Service: PROTECTIVE SERVICE


Who May Avail of the Service: Walk-in or Referred, Abused, Neglected or Abandoned Women, Elderly, Persons with

Disability

What are the Basic Requirements: Referral Letter (if available)



of Activity

Person In

Charge Fees Form

1. Wait RESCUE OPERATION After being informed of the need to conduct rescue operation, Social Worker shall immediately coordinate with Police Officials and/or Barangay Officials who has jurisdiction over the case, to validate / verify such allegation of abuse and plans the rescue operation

Immediate Social Worker

None

2. Give accurate information

Conducts rescue with Barangay and Police Operatives

3. Undergoes intake interview and counselling stress debriefing

Conducts intake interview/counselling/ stress debriefing

Social Worker

QCG-SSDD-

SOI-F01-V02






Page No.: 27 of 277


4. Submit self for medical examination, if needed

Assists client for medical examination, if needed

Assists client in securing Brgy. and Police blotter, medico legal

Prepares initial Report on Findings (ROF) / Case Summary

1-2 hours Social

Welfare Officer

None

QCG-SSDD-

SOI-F01-V02

5. Pursues legal case against perpetrator

Assists client in the step by step process of filing of a case (from the Police level to the Office of the City Prosecutor up to Court level)

2-8 hours Social

Welfare Officer

None

Secures necessary documentary requirements

2-3 days

6. Attends Center’s planned activities

PROTECTIVE CUSTODY

Refers client to Institution for temporary shelter

1-2 hours Social

Welfare Officer

None

Conducts home visit and assess family capability assessment (FCA) if necessary

Prepares Social Case Study Report; Supervisory Progress Report; Referral letter

Within 7 working days

Social Welfare Officer

None






Page No.: 28 of 277


7. Awaits referral to institution / reintegration to family if found capable to take custody

Workouts unification of client to family if family is found capable to take custody of client

Coordinates and prepares the following documents for institutionalization: 1. Updated Social

Case Study Report

2. Referral Letter 3. Medical

Certificate Conducts

aftercare/monitoring and submit feedback report

2-3 weeks

3-6 mos.

QCG-SSDD-SOI-F01d-V02

8. Attends scheduled court hearings if with court case

Prepares client and family emotionally and psychologically prior and after attending court hearings

1-2 hours Social Welfare Officer

None

Note: Termination of client-worker relationship will depend if the presenting and/or underlying problem has been addressed.

END OF TRANSACTION






Page No.: 29 of 277


Name of Service: REFERRAL Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM Who May Avail of the Service: Women, Elderly, Persons with Disability (PWD) other Non-Profit Organization What are the Basic Requirements:

If applicable, Letter Request, Medical Certificate, Barangay Certificate For Solicitation Permit:

Letter of Request

Security and Exchange Commission (SEC) Registration Department of

Social Welfare and Development (DSWD) Solicitation Permit Application

Form

Recommendation from concerned agencies pertinent to the nature of the

fund raising.

1. Sample of letter of Appeal, Ticket, Ballots, etc. depending on the

mode of solicitation

2. List of the Beneficiaries.

3. Authorization from the President of the Organization to solicit with

the solicitors picture and signature

For those applying for a Solicitation Permit with previous approved permit, Submission of Financial Statement and they should surrender the previously issued Solicitation Permit.



of Activity

Person In

Charge Fees Form



After completion of the interview advices client / proponent to wait for further engagement

1 hour

Social Worker

None

QCG-

SSDD-

SOI-F01-

V02

2 Wait for further advice

Conducts home visit and collateral interview to gather further information

Advice client / proponent to make follow-up after 7 working days

Within 7 working

days Coordinates with concerned agencies for the provision of assistance/prepares documentary requirements for recommendation.






Page No.: 30 of 277


3 After 7 working days client makes follow-up

Extend the referral / recommendation letter to the client/ proponent. 15 minutes

END OF TRANSACTION






Page No.: 31 of 277


Name of Service: EDUCATIONAL ASSISTANCE FOR CHILDREN WITH DISABILITIES

Schedule of Availability of Service: 3rd Quarter of the year Who May Avail of the Service:

Indigent Children with Disabilities

Enrolled in public school

Quezon City residents What are the Basic Requirements:

Certificate of Enrollment How to Avail of the Service:


of Activity Person In Charge

Fees Form

1. Parent or Guardian of the client submit requirements for possible provision of assistance

Conducts Assessment

Conduct intake interview

After completion of interview advice parent or guardian to go home and wait for further information

30 Minutes

Social Worker

None

QCG-SSDD-

SOI-F01-V02

2. Wait Conduct validation with the school authorities

Prepare Case

Summary Report

1 day

3 Wait Collates all Case Summary Report of qualified beneficiaries and prepares masterlist together with the project proposal for approval

1 month






Page No.: 32 of 277


4 Wait Upon approval of the project proposal, submit all the for payroll preparation and processing of the educational assistance

immediate

5 Wait Upon receipt of the financial assistance, inform client for the schedule of extension of the assistance

1 day

Social Worker

None

6 Receives and signs the extended assistance

Release assistance

1 day

END OF TRANSACTION






Page No.: 33 of 277


Name of Service: CAPABILITY BUILDING SESSIONS Schedule of Availability of Service: Year round Who May Avail of the Service: All interested party What are the Basic Requirements:

If available, Letter Request Duration of Sessions: 4 hours



Activity Person In Charge

Fees Form

1. Submits letter request

Receives letter request and advice proponent as to schedule of further engagement

30 minutes Receiving

Clerk

None

2. Wait Assess 5 minutes

Social Worker

3 Meet and provide information

Coordinate with the proponent and discuss the training design, identification of venue, logistic and other needs.

Advice proponent as to schedule further assessment

1 hour

QCG-SSDD-

SOI-F01-V02

4 Informed other members for the schedule of interview


Advice proponent for further notification

Half day

5 Wait Prepares feedback report and recommendation for the implementation of sessions

Prepares project proposal for the conduct of the training subject for approval

7 working days

Social Worker






Page No.: 34 of 277


Upon approval of the project proposal informed proponent of the schedule of training / session

Inform proponent of the approved training

7 working days

Social Worker

4 Attends Training Conducts the training 4 hours

Social Worker

END OF TRANSACTION






Page No.: 35 of 277


Name of Service: SENIOR CITIZEN VOLUNTEER PROGRAM

Schedule of Availability of Service: Year round

Who May Avail of the Service: 60 years old and above Quezon City resident Physically and mentally fit Possess the skills/knowledge/expertise needed to do/perform the assigned task No other regular or volunteer work


Personal Data Sheet Medical Certification that he/she is fit to work Senior Citizen ID or Barangay Certificate which ever is applicable

Duration: One (1) year Contract



of Activity

Person In

Charge Fees Form

1. Submits application letter

Receives application letter 5 minutes

Receiving Clerk

N/A N/A

2. Wait Forward application letter to concerned division for assessment

If found qualified, inform Senior Citizen to fill-up Personal Data Sheet and submit documentary requirements

1 day Social Worker

3. Report to office to submit documentary requirements

Provide Personal Data Sheet to qualified applicants and assists in the filling up of Personal Data Sheet

Advice applicant when to sign the contract

2 hours






Page No.: 36 of 277


4. Wait Prepares indorsement and submit documentary requirements to Administrative Division for appropriate action

2 weeks

Upon preparation of job order by the admin division, inform the Senior Citizen to sign the contract

5 Sign the Job Contract

Assist in the signing the job contract and inform Senior Citizen as to the schedule of the assumption of duty

2 days

6 wait Upon the approval of the job contract, coordinate with the concerned agency for the placement of Senior Citizen

1 week

7 Attends orientations

Inform Senior Citizen to report to SSDD for orientation and placement

4 hours

8 Report to area of assignment

Monitor senior citizen volunteer work

Year round

9 1. Attends monthly activities

2. Submits pertinent report

3. Receive monthly Honorarium

Conduct monthly meeting

Evaluate report Prepare certificate of

services rendered for payroll preparation

10 Attend Program Review

Conduct Program review/evaluation 5 days

END OF TRANSACTION






Page No.: 37 of 277


DIVISION: VOCATIONAL DEVELOPMENT DIVISION

Name of Service: MANPOWER BARANGAY BASED SKILLS TRAINING


Who May Avail of the Service: Identified individuals referred by other Division as part of Intervention Plan

What are the Basic Requirements: 15 years old and above Quezon City resident Letter request (for group)

Duration: 240 hours (3 months)



of Activity

Person In Charge

Fees Form

1. Request for assistance and/or submits letter request

Assess training need and advice proponent as to schedule of further engagement

30 minutes

Manpower Development

Officer


Officer


Assistant

None N/A

2. Wait

Conducts further assessment and prepares schedule for next engagement

30 minutes



Advice proponent as to schedule.

1 hour

4 Wait Prepares feedback report and recommendation for inclusion in the training.


7 working days






Page No.: 38 of 277


Upon approval of the project proposal informed proponent of the schedule of training / session

Inform proponent of the approved training

7 working days

None

5 Attends Dialogue

Conducts dialogue.

Prepares and submits enrolment report.

Half day

QCG-SSDD-

SOI-F17-V02

6 Attends Training

Monitors and submit report

Conducts the training

4 hours

7 Attends Job counselling after finishing the training module

Conducts Job counseling

Prepares and submit terminal report

Prepares all documentary requirements for Graduation Ceremony

1 day

Half Day

Labor and Employment

Officer


Officer

QCG-SSDD-

SOI-F17-V02

8 Attends Graduation Ceremony

Awards Certificate of Completion

Half Day Chief Manpower

Development Officer

Manpower

Development Officer

Manpower

Development Assistant

END OF TRANSACTION






Page No.: 39 of 277


Name of Service: SOFT TRADE SKILLS TRAINING

Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM Who May Avail of the Service:

Identified individuals referred by other Division as part of Intervention Plan What are the Basic Requirements:

16 years old and above Letter request

Duration: Four (4) hours (half-day) How to Avail of the Service:


of Activity

Person In Charge

Fees Form

1. Request for assistance and/or submits letter request


30 minutes


Officer

None

2. Wait


30 minutes



Advice proponent as to schedule.

1 hour

QCG-SSDD-SOI-

F01-V02



7 working

days






Page No.: 40 of 277


Prepares feedback report and recommendation for inclusion in the training.


7 working

days

5 Attends Dialogue

Conducts dialogue


Half day


Officer


Assistant

None

QCG-SSDD-SOI-

F17-V02

6 Attends Training


Conducts the training

4 hours


Officer


Assistant

END OF TRANSACTION






Page No.: 41 of 277


Name of Service: PRODUCTIVITY SKILLS AND CAPABILITY BUILDING TRAINING

Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM Who May Avail of the Service: All interested party What are the Basic Requirements:

16 years old and above Quezon City resident

Duration: 120 hours (1 ½ months) How to Avail of the Service:


of Activity Person In Charge

Fees Form

1. Request for assistance


30 minutes


Officer

None

2. Wait


30 minutes

3 Provide information


Advice proponent as to schedule of training.

1 hour

QCG-SSDD-

SOI-F01-V02


7 working days

5 Attends Orientation



Half day


Officer


Assistant

QCG-SSDD-

SOI-F17-V02

6 Attends Training


Conducts the training 4 hours


Officer


Assistant






Page No.: 42 of 277


7 Attends Job counselling after finishing the training module

Conducts Job counseling

Prepares and submit terminal report

Prepares all documentary requirements for Graduation Ceremony

1 day

Half Day


Officer


Officer

QCG-SSDD-

SOI-F17-V02

8. Attends Graduation Ceremony

Awards Certificate of Completion

Half Day

Chief Manpower

Development Officer

Manpower

Development Officer

Manpower

Development Assistant

END OF TRANSACTION






Page No.: 43 of 277


Name of Service: SMALL INCOME GENERATING ASSISTANCE (CAPITAL ASSISTANCE)

Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM Who May Avail of the Service:

Identified individuals referred by other Division as part of Intervention Plan What are the Basic Requirements?

At least 6 months resident of the given address 18 – 59 years old With a family income of P 9,000 per month or less A family of five (5) members No derogatory record in the community Physically and mentally fit

Duration: 1 month How to Avail of the Service:


of Activity

Person In Charge

Fees Form

1. Client attends orientation.


Inform proponent of schedule for further engagement

2 hours


Officer

None

2. Wait Prepares schedule for homevisit.

30 minutes

3.

a. Subject self for further assessment

Conducts homevisitation

Submit report Inform proponent

as to schedule of business counseling

Half day

Project

Proposal

b. Wait Prepares documentary requirements for conduct of business counseling

1 hour/ client

4. Wait Inform proponent as to schedule of business counseling

30 minutes






Page No.: 44 of 277


5. Attends business counselling

Conducts business counselling 1 day


Officer

6 Prepares and submits project proposal

Assess and evaluate project proposal for inclusion in the capital assistance

Inform client to submit additional documentary requirements

1 day

7. Submits additional documentary requirements

Evaluate submitted documentary requirements

Prepares all documentary requirements including project proposal for the approval of capital assistance

1 week

8. wait Upon approval of the project proposal, prepares and submit all documentary requirements for payroll preparation and processing

Half day

9 wait Upon release of the capital assistance, inform proponent for the schedule of extension of capital assistance

Half day

10 Receives the capital assistance

Extends capital assistance Half day

11 Provide information

Monitors status of the clients/business.

Prepares and submit monitoring report

6 months

QCG-SSDD-SOI-F01b-V02

END OF TRANSACTION






Page No.: 45 of 277


Name of Service: REFERRAL

Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM Who May Avail of the Service: Interested graduates of the manpower Barangay Based Skills Training Programs Walk-in and Referred clients What are the Basic Requirements:

15 years old and above Quezon City resident Submit resume Submit Evaluation Report of the Industry If applicable: referral letter

Duration: 120hours (3 weeks) How to Avail of the Service:


of Activity

Person In Charge

Fees Form

1. 1. Submits Resume and wait for the schedule on the job training.(OJT)

2. Request for

assistance Undergoes

interview Receives

referral to other agencies/ offices

Review resume Coordinate with

Industries/ companies for possible on the job training referral

Prepare Listing with Job Matching

Inform graduates for the scheduled date of referral

1week


Officer

None Assess and

evaluate

Conduct Intake interview

Coordinate with other agencies/offices

Prepare and extend referral

1 hour

2. Receives referral letter for on the job training

Extends referral

letter addressed to the industry for on the job training

1 hour






Page No.: 46 of 277


3.

1. Attends On

the job training

2. Submits On the Job Training Evaluation

3. Able to get

employment

Monitor s status

of On the Job training

Receives and

assess On the Job Training Evaluation

Prepares and submits reports

Monitors status of employed graduates

3 weeks

Labor and

Employment Officer

Project

Evaluation Officer

Manpower Dev’t.

Officer I

Manpower Dev’t.

Assistant

QCG-SSDD-

SOI-F01b-V02

END OF TRANSACTION






Page No.: 47 of 277


DIVISION: WELFARE & RELIEF DIVISION

Name of Service: TRANSPORTATION ASSISTANCE (BALIK-PROBINSIYA) Schedule of Availability of Service: Monday to Friday 8:00am - 5:00pm Who May Avail of the Service: Individuals/families in Crisis Situation What are the Basic Requirements:

Barangay Certificate of Residency/Indigency Duration: 2 weeks How to Avail of the Service:


of Activity

Person In

Charge Fees Form

1

Present self to Information Desk

Accommodates client’s query

Conducts initial assessment of documentary requirements

Provides client with queuing number

Assists client to proceed to concerned staff

10 minutes

Social Welfare

Aide

None

2 1. Proceeds to the concerned staff

2. Submits necessary documents

Ask for additional information for validation

Explains subsequent procedures in availing assistance (i.e Home visit, purchase of tickets, etc.)

30 minutes

Social Worker

3 Undergoes intake interview and provide accurate information

Conducts Intake interview

Conducts Counseling

Advice client to wait for further assessment/ schedule of further engagement

1 hour

QCG-SSDD-

SOI-F01-

V02

QCG-SSDD-SOI-F01a-

V02

QCG-SSDD-SOI-F03-

V02






Page No.: 48 of 277


4 Wait Conducts Home visit

Identifies other needs of the client

Prepares documentary

2 weeks

QCG-

SSDD-

SOI-F01b-

V02

requirements: a. Report on Findings b. Referral Letter

Coordinates with other welfare agencies (receiving Local Government Unit (LGU) and Department of Social Welfare and Development)

Purchase tickets Informs client as to

the schedule of departure

Social Worker

None

5 1. Signs Acknowledgement

Receipt

2. Receives ticket/s and Referral Letter to receiving LGU

Escort client to bus terminal/port

Extends ticket/s and Referral Letter

Ensures that client is really on board

Half Day

6

Prepares necessary documents for liquidation purposes

Half Day

END OF TRANSACTION






Page No.: 49 of 277


Name of Service: EMERGENCY DISASTER RELIEF PROGRAM (FOOD ASSISTANCE/ TEMPORARY SHELTER FOR WALK-IN CLIENTS and VICTIMS OF CALAMITY)


24/7 Who May Avail of the Service:

Individuals/families in Crisis Situation . What are the Basic Requirements:

None Duration: 3 months How to Avail of the Service:


Activity

Person In

Charge Fees Form

1 Present self to Information Desk


Assists walk-in clients to proceed to concerned staff

For calamity victims, assists client to proceed to queuing

10 minutes Social

Welfare Aide

None

2 Proceeds to concerned staff

Conducts initial assessment

30 minutes Social Worker

None

3 1. Undergoes Intake Interview and provide accurate information 2. Victims of calamity attend scheduled activities while at the Evacuation Center

Conducts Intake interview

Conducts further assessment

Prepares documents for approval of extension of Dry Ration

Conducts Relief Operation activities for victims of calamity

30 minutes for walk-in

clients

2 weeks for victims of calamity

Social Worker

Welfare

Aide

Day Care

Workers

QCG-SSDD-

SOI-F01-V02

QCG-SSDD-

SOI-F01a-

V02

QCG-SSDD-

SOI-F03-V02






Page No.: 50 of 277


4 Wait Prepares documents for approval of extension of Dry Ration

Prepares and

submit Relief Operation Report for approval of extension of Financial Assistance for victims of calamity

1 hour for dry ration of

walk-in clients

1 day for dry ration of victims of calamity

90 days for

financial assistance

Social Worker

QCG-SSDD-

SOI-F01b-

V02

QCG-SSDD-

SOI-F10-V02

5 1. Walk-in client receives Dry Ration upon approval 2. Victims of calamity receive dry ration upon pull-out of relief operation 3. Receives Financial Assistance upon approval

Extends Dry Ration

Coordinates with the barangay council to inform client on the schedule of extension of financial assistance

Extends Financial Assistance

30 minutes for walk-in

clients

1 day for victims of calamity

QCG-SSDD-

SOI-F19-V02

6

Prepares and submits Post-Evaluation Report

1 day

END OF TRANSACTION






Page No.: 51 of 277


Name of Service: FOOD FOR WORK Schedule of Availability of Service: Monday to Friday 8:00AM -5:00PM Who May Avail of the Service:

Identified individuals who are willing to render service for duly approved and supervised restorative and rehabilitative project in the community within Quezon City

What are the Basic Requirements: None

Duration: 2 weeks How to Avail of the Service:


of Activity

Person In

Charge Fees Form

1 Present self for inclusion in the project

Assess capacity of volunteer

Prepares and submits Project Proposal

1 day

Social Worker

None

2 1. Undergoes Intake Interview and provide accurate information 2. Attends orientation



Advice client on the schedule of project implementation

1 hour

QCG-SSDD-

SOI-F01-V02

QCG-SSDD-

SOI-F01a-V02

QCG-SSDD-

SOI-F03-V02

3 1. Participates in the implementation of the identified project 2. Signs the payroll 3. Receives Material Assistance

Implements and monitors daily activities of identified project

Prepares Payroll

Extends Material Assistance

5 days

QCG-SSDD-

SOI-F01b-V02

QCG-SSDD-

SOI-F19-V02

4

Prepares and submits completion report

1 day

END OF TRANSACTION






Page No.: 52 of 277


Name of Service: REFERRAL

Schedule of Availability of Service: Monday to Friday 8:00am-5:00pm Who May Avail of the Service:

Individuals in crisis situation/referral from the Barangay Council for special cases . What are the Basic Requirements:

Checklist from the hospital / welfare agency Original copy of Brgy. Certificate of Residency Identification Card Original copy of Medical Certificate / Clinical Abstract for Medical Assistance Certified True Copy of Death Certificate for Burial Assistance Barangay Blotter if applicable

Duration: 2 weeks How to Avail of the Service:


of Activity

Person In

Charge Fees Form

1 1. Present self to Information Desk 2. Presents documentary requirements



Provides client with queuing number

Assists referring party of special cases to proceed to concerned staff

10 minutes

Social Welfare

Aide

None

2 1. Proceeds to concerned staff 2. Submits necessary requirements

Receives and checks documents presented

Explains subsequent procedures in availing assistance

30 minutes

Social Worker






Page No.: 53 of 277



Conducts Intake Interview


Coordinates with concerned agencies when applicable

Prepares Referral Letter

For special cases

endorsed by the barangay, facilitate admission to welfare institutions/hospitals

1 hour for immediate referrals

10 working days for special cases

QCG-

SSDD-SOI-

F01-V02

QCG-

SSDD-SOI-

F01a-V02

QCG-

SSDD-SOI-

F03-V02

QCG-

SSDD-SOI-

F01b-V02

4 1. Receives Referral Letter 2. For special cases, submit self for immediate medical attention and/or institutionalization whichever is applicable

Extends Referral Letter Escort client to welfare institutions / hospitals (abandoned cases)

5

Prepares and submits necessary documents for documentation purposes

END OF TRANSACTION






Page No.: 54 of 277


Name of Service: VOLUNTEER & AUXILIARY PROGRAM Schedule of Availability of Service: Every 3RD Quarter of the year Who May Avail of the Service:

Identified individuals (18 years and above) from the conducted Family Survey who are willing to render voluntary service in the community


Filled-up Personal Data Sheet (PDS) with picture Duration: 3 months How to Avail of the Service:


of Activity

Person In

Charge Fees Form

1

Process the names of identified volunteers

Coordinates with Day Care Workers for evaluation

Prepare schedule of activities

Inform client on the schedule of home visit

1 week

Social

Worker None

2 Provide additional information

Conducts home visit

Assess capacity of volunteers

7 days

3 Attends orientation

Inform client on the schedule of orientation


Prepares and submits masterlist of would be participants

Prepares Project Proposal, Training Design and resources needed for the training

7 working days






Page No.: 55 of 277


4 1. Attends and Participate in the training 2. Receives Certificate of Completion

Conducts training program

Monitors progress during training

Provides Certificate of Completion

1 month

5 Submit Post-training Evaluation Form

Conducts post evaluation

Analyze data from the result of evaluation

1 day

QCG-

SSDD-

SOI-F06-

V02

6 Performs volunteer work in the community

Conducts monitoring

Conducts regular meetings (monthly, quarterly, annual)

Recommends additional trainings for volunteers

END OF TRANSACTION






Page No.: 56 of 277


Name of Service: FINANCIAL ASSISTANCE Schedule of Availability of Service: Monday to Friday 8:00am-5:00pm Who May Avail of the Service:

Individuals in crisis situation What are the Basic Requirements:

Medical Assistance

Original / Certified True Copy of updated Medical Abstract / Medical Certificate (duly signed by the Attending Physician, reflecting full name and license number)

Original copy of updated Prescription Slip (duly signed by the Attending Physician, reflecting full name and license number)

Original copy of Barangay Certificate of Indigency

Burial Assistance Certified True Copy of duly registered Death Certificate Original copy of duly notarized Funeral Contract Original copy of Barangay Certificate of Indigency

Duration: 2 hours How to Avail of the Service:


of Activity

Person In Charge

Fees Form

1 Presents self to Information Desk



Assists client for queuing

10 minutes

Social Welfare

Aide

None

2 Presents documentary requirements

Checks the authenticity of the documents

30 minutes

Social Worker






Page No.: 57 of 277



Conducts Intake Interview


Prepares Report on Findings

If applicable, prepare Referral Letter to other welfare agencies

Purchase medicines/ Prepare Guarantee Letter

1 hour

QCG-

SSDD-SOI-

F01-V02

4 Receives medicines/ Guarantee Letter

Extends of medicines/ Guarantee Letter

20 minutes

END OF TRANSACTION






Page No.: 58 of 277


DIVISION: RESIDENTIAL AND REHABILITATION DIVISION Name of Service: MOLAVE YOUTH HOME Schedule of Availability of Service: Admission: 24 hours/7 days a week Who may avail of the service: >Children-in-conflict-with-the-law apprehended in Quezon City - Male or Female -15 years to below 18 years old What are the basic requirements: > Commitment/Court Order and/or referral from the police officer or barangay officials > Medical Certificate dated on the day of referral from a Government hospital Duration: Case to case basis How to avail of the Service:


of Activity Person in Charge

Fees Form

A. ADMISSION PROCEDURE

1. Present self Checks all documentary requirements.

10 minutes Security Personnel

None None

2. Submit self for body check and physical examination

Assess presented documentary requirements.

Conducts body check

and physical examination

30 minutes Houseparent ( Officer of the

Day )

Security Personnel

None None

If there is a need, advise referring party to indicate in the medical certificate the findings during physical examination not included in the medical certificate.

If necessary, advise referring party to bring back client to the doctor for appropriate medical update.

Houseparent ( Officer of the

Day )






Page No.: 59 of 277


3. Undergoes interview and receives personal hygiene supplies.

Conducts interview Conducts orientation

on house rules /regulations.

Issue personal hygiene supplies.

Escort client to assigned dorm.

1 hour

Houseparent ( Officer of the

Day )

None QCG-SSDD-

SOI-F01-V02

QCG-SSDD-

SOI-F20-V02

4. Submits self Conducts medical examination.

20 minutes Medical Doctor Nurse

None QCG-SSDD-

SOI-F21-V02

Note: Referring party and parent/relatives of client are requested to stay until the admission process is completed.

B. HOMELIFE AND GROUP LIVING SERVICES

1. Attend Center’s Activities

Supervised and monitors proper food preparation and distribution.

Provides other personal needs if available.

Trains, monitors & supervises client’s household chore assignment.

Prepares and submits monthly behavioral monitoring reports.

As scheduled

Once a month

Cook

Houseparent

Cook Houseparent

Security Personnel

None None

C. MEDICAL & DENTAL SERVICES

1. Submit self for medical examination

Conducts further medical evaluation

Make referral to

health institutions Conduct lectures on

health and wellness, etc.


monthly Medical Appraisal report.

Once a month

Case to

case basis

One hour per week

Once a month

Medical Doctor

Nurse

None QCG-SSDD-SOI-F21-V02






Page No.: 60 of 277


2. Undergoes psychological assessment

Conducts counselling, and interview and administer testing.

Prepares and submits psychological assessment report.

30 working days

Psychologist None None

D. SPECIAL/NON-FORMAL EDUCATION SERVICES

1. Attends Special Education class Client’s parents/family submit Form 137 (if available).

Conducts class and if there is a need conducts tutorial sessions.

Prepares and submit records/ recommendations to the Department of Education for possible acceleration of clients.

Prepares and submit monthly educational monitoring report

June to March SPED Class:

Monday to Thursday

(8:00am to 2:30pm)

Once a month

SPED Teachers

None

None

2. Attends Alternative Learning System Sessions

Assess level of literacy and conducts class.

Eight hours per

week

Instructional Manager

None

None

E. LIVELIHOOD/SKILLS TRAINING SERVICES

1. Attends skills training session based on interest & capacities.

Conducts skills training on soft trade industry and handicrafts

Prepares and submit

monthly livelihood training monitoring report

One hour per day

(Monday to Friday)

Once a month

Training Assistant

None

None

F. RECREATIONAL/SOCIALIZATION SERVICES

1. Participate in different recreational activities

Plans and implement different socialization activities

Two hours a day

Houseparent

None None






Page No.: 61 of 277


G. VALUE FORMATION/SPIRITUAL SERVICES

1. Attends value formation training and spiritual enrichment activities.

Monitors and supervises activities.

Anticipated mass every Saturday

Daily Prayer

Houseparent

Security

Personnel

None None

H. CUSTODIAL CARE/SERVICES

1. Attends Center’s activities

Provides security to clients

Monitors and supervises clients behavior

24 hours/ 7 days a

week

Security Personnel

None None

I. TREATMENT SERVICES

1. Attends sessions/ activities in the Center Family participates in data gathering, sessions and intervention Once case is dismissed, client awaits release from the center.

Conducts further interview, counselling, home visitation, inter-agency coordination, groupwork, static meeting and case conference

Prepares social case study report and service plan for submission to Court.

Assist clients during scheduled court hearings.

Prepares and submit Quarterly Progress Report

Conducts Parent Effectiveness Seminar

Upon receipt of Court Order, prepares documentary requirements, facilitates release of client from the center, and supervise reintegration to family and/or refer client to other institutions if there is a need.

7 working days

30 working days

As scheduled

1 hour

Social Worker

None None QCG-SSDD-SOI-F22-V02

END OF TRANSACTION






Page No.: 62 of 277


Name of Service: RECEPTION & ACTION CENTER (RAC) Schedule of Availability of Service: Admission 24 Hours/7 days a week Who may avail of the service: >Male or Female > 0-60 years old & above > Disadvantaged sectors needing temporary shelter What are the Basic Requirements: >Referral Letter > Medical Certificate dated on the day of referral Duration: Case to case basis How to Avail of the Service:


Activity

Person in Charge

Fees Form

A. ADMISSION PROCEDURE

1. Present self Checks all documentary requirements.

10 minutes

Houseparent ( Officer of the Day )

None

None

2. Submit self for body check and physical examination

Assess presented documentary requirements.

Conducts body check and physical examination.

If there is a need, advise referring party to indicate in the medical certificate the findings during physical examination not included in the medical certificate.

If necessary, advise referring party to bring back client to the doctor for appropriate medical update.

30 minutes

Houseparent

(Officer of the Day)

None None

3. Undergoes interview and receives personal hygiene supplies.

Conducts interview Conducts orientation

on house rules /regulations.

Issue personal hygiene supplies.

Escort client to assigned room.

1 hour

None QCG-SSDD-

SOI-F01-V02

QCG-SSDD-

SOI-F20-V02






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4 Submits self Conducts interview and body check/ examination.

20 minutes

Nurse None QCG-SSDD-

SOI-F21-V02

Note: Referring party and parents/relatives of client are requested to stay until the admission process.

B. HOMELIFE and GROUP LIVING SERVICES

1. Attend Center’s Activities

Supervised and monitors proper food preparation and distribution.

Provides other personal

needs if available. Trains, monitors &

supervises client’s household chore assignment.


monthly behavioral monitoring reports.

As scheduled

Once a month

Cook

Houseparent

Houseparent

Cook Houseparent

None None

C. MEDICAL & DENTAL SERVICES

1. Submits self Conducts further medical evaluation

Make referral to health institutions.

Conducts lectures on health and wellness etc.

Prepares and submit monthly Medical Appraisal Report.

Once a month

Case to

case basis

One hour per week

Once a month

Nurse None QCG-SSDD-

SOI-F21-V02

2. Undergoes psychological assessment

Conducts counselling, and interview and administer testing.


psychological assessment report.

30 working

days

Psychologist None None






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D. LIVELIHOOD/SKILLS TRAINING SERVICES

1. Attends skills training session based on interest & capacities.

Conducts skills training on soft trade industry and handicrafts

Prepares and submit

monthly livelihood training monitoring report

One hour per day (Monday to Friday) Once a month

Training Assistant

None None

E. RECREATIONAL/SOCIALIZATION SERVICES

1. Participate in different recreational activities

Plans and implement different socialization activities

Two hours a day

Houseparent

None None

F. VALUE FORMATION/SPIRITUAL SERVICES

1. Attends value formation training and spiritual enrichment activities.

Monitors and supervises activities.

Daily prayer

Houseparent

None None

G. TREATMENT SERVICES

1. Attends sessions/ activities in the Center Awaits release from the center.

Conducts further interview, counselling, groupwork, static meeting and case conference

Prepares social case study report and Quarterly Progress Report.

Prepares documentary requirements for the release of client.

Coordinates with other case worker of client and facilitates release of client from the center.

7 working

days

30 working

days

1 hour

Social Worker

Social Worker

None None

QCG-SSDD-SOI-F01d-V02

END OF TRANSACTION

Quality Management System - Quezon City

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