The Quality Colloquium at Harvard University August 27, 2003
Quality Management System Manual_Final August 2010-1
Transcript of Quality Management System Manual_Final August 2010-1
-
7/30/2019 Quality Management System Manual_Final August 2010-1
1/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 1 of 65
NORANCO Inc.
Quality Management System Manual
QMSM Issue AAugust 2010
Manual Serial Number: 01
710 Rowntree Dairy Road Woodbridge, Ontario, L4L 5T7 Ph: 905-264-2050 Fax: 905-264-1471
www.noranco.com
-
7/30/2019 Quality Management System Manual_Final August 2010-1
2/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 2 of 65
1.2 Manual Amendment History
ISSUEREVISION
LEVEL
SECTION #
CHANGEDDESCRIPTION OF CHANGE
ISSUED
BYDATE
A 00 AllNew release due to new corporatedirection and divisional name change
M.C. Aug. 31, 2010
-
7/30/2019 Quality Management System Manual_Final August 2010-1
3/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 3 of 65
1.3. Table of Contents
Section 1 Quality Policy Manual
1.1 Cover Page1.2. Manual Amendment History1.3 Table of Contents1.4 Company History and Capability1.5 Corporate Structure
Section 2 The Company
2.1. Reasons for Issuance and Declaration2.2. QMSM Amendment Control
Section 3 GlossaryofTerms, Acronyms and Definitions
3.1. Commonly used Acronyms3.2. NORANCO Terms and Definitions
Section 4 Quality Management System
4. Quality Management System4.1 General Requirements4.1. a. NORANCO INC. Quality Management System4.1. b. Level One Processes4.1. c. Level Two Processes4.2. Documentation Requirements4.2.1. General4.2.2 Quality Manual4.2.3. Control of Documents4.2.4. Control of Records
-
7/30/2019 Quality Management System Manual_Final August 2010-1
4/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 4 of 65
Section 5 Management Responsibility
5.1. Management Commitment5.2. Customer Focus5.3. Quality Policy5.4. Planning5.4.1 . Quality Objectives5.4.2 . Quality Managemet System Planning5.5. Responsibility, Authorityand Communication5.5.1. Responsibility and Authority5.5.2. Management Representative5.5.3. Internal Communication5.6. Management Review5.6.1 . General5.6.2 Review Input5.6.3 . Review Output
Section 6 Resource Management
6.0. Resource Management Model6.1. Provision of Resources6.2. Human Resources6.2.1. General
6.2.2. Competence, Training and Awareness6.3. Infrastructure6.4. Work Environment
Section 7 Product Realization
7.0. Product Realization7.1. Planning of Product Realization7.1.1. Project Management7.1.2. Risk Management
7.1.3. Configuration Management7.1.4. Control of Work Transfers7.2. Customer Related Processes7.2.1. Determination of Requirements Related to the Product7.2.2. Review of Requirements Related to the Product7.2.3. Customer Communication7.3. Design and Development
-
7/30/2019 Quality Management System Manual_Final August 2010-1
5/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 5 of 65
7.4 Purchasing7.4.1. Purchasing Process7.4.2. Purchasing Information7.4.3. Verification of Purchased Products7.5. Production and Service Provision7.5.1. Control of Production and Service Provision7.5.1.1 Production Process Verification7.5.1.2 Control of Production Process Changes7.5.1.3 Control of Production Equipment, Tools, and Software Programs7.5.1.4 Post-Delivery Support7.5.2. Validation of Processes for Production and Service Provision7.5.3. Identification and Traceability7.5.4. Customer Property7.5.5. Preservation of Product7.6 Control of Monitoring and Measuring Equipment
Section 8 Measurement, Analysis and Improvement
8.0. Measurement, Analysis and Improvement8.1. General8.2. Monitoring and Measurement8.2.1. Customer Satisfaction8.2.2. Internal Audit8.2.3. Monitoring and Measurement of Processes8.2.4. Monitoring and Measurement of Product8.2.4.1 Inspection Documentation
8.2.4.2 First article Inspection8.3. Control of Non Conforming Product8.3.1. Control of Non Conforming Product in Receiving Inspection8.3.2. Non-conformity during Manufacture, Assembly and Testing8.3.3. Concessions and Production Permits8.4. Analysis of Data8.5. Improvement8.5.1. Continual Improvement8.5.2. Corrective Action8.5.3. Preventive Action
-
7/30/2019 Quality Management System Manual_Final August 2010-1
6/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 6 of 65
Section 9 Quality Policy Manual Distribution
9.1. Internal Distribution List9.2. External Distribution List
Section 10 Incorporated Documents
10.1 Site Specific Procedures10.2 Site Specific Quality Control Instructions10.3 Site Specific Specifications10.4 Site Specific Forms
-
7/30/2019 Quality Management System Manual_Final August 2010-1
7/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 7 of 65
1.4 Company History and Capability
Formed in March, 2008 as a result of the acquisition of three well established aerospace components
manufacturers, NORANCO INC. is strategically posed to offer a wide range of precision specialtycomponents and assemblies for the aircraft, aerospace and defense industries. The company representsone of the largest leading edge aircraft components manufacturing in Canada.
The three divisions of NORANCO INC. offer a combined aerospace manufacturing experience of morethan forty years and they are located in Woodbridge, Vaughan and Pickering Ontario in three separatestate-of-the-art facilities with a manufacturing area of over 250,000 sq-ft.
Primary manufacturing facilities include centers of excellence: The Woodbridge Division, large complexhard metal machining and assembly of landing gear components, including structural parts made from
aluminum, titanium, stainless steel, and other alloys in large configurations. The Vaughan Division
performs similar activities but on a smaller scale with an emphasis on Kits and the Pickering Divisionspecializes in avionics boxes, flight deck pedestals (sheet metal and machined alloys) including stringersup to 40 ft. in length.Noranco offers a number of special processes under the NADCAP certification requirements. Assemblyand hydraulic fluid testing of actuators are also available.
Comprised of a skilled work force of over 410 trained specialists provides a complete service to OEMcustomers: Bombardier Aerospace, Goodrich, Messier-Dowty, Honeywell, etc. The company is positionedto perform various activities beginning from the initial order entry, planning, programming (up to 6 axes),material purchase, production processes, tooling control, assembly, hydraulic test, first article inspection,supply chain management, and packaging/ shipping to domestic or export destinations.
NORANCO INC. is committed to continued investment in equipment and training to expand and diversifyto satisfy customer needs.
Our Vision / Mission
Noranco Inc. is a world class, integrated manufacturer and solutions
provider to the commercial and military aerospace sectors.
We provide added value to our customers through a wide range of
sophisticated capabilities including manufacturing, processing, assembly,
testing and supply chain management.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
8/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 8 of 65
Environmental,Health & Safety Policy
Noranco is committed to providing a healthy and safe work
environment for all its employees and preventing occupational illness
or injury.
Noranco, through all of its employees, will co-operate with the Joint
Health and Safety Committee to create a healthy and safe workenvironment.
Noranco recognizes the importance of considering the protection of
the environment through the management of its activities and
promotes the principle among its employees, suppliers, and customers.
Noranco continuously adopts measures in its operation to prevent
pollution by conserving, recycling and using natural resources
rationally.
Noranco commits to comply with environmental legislation to ensure
the safe and ecological management of its activities.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
9/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 9 of 65
1.5 ORGANIZATI ON CHART
Corporate Structure
C.E.O.
President
Pickering Division
General Manager QualityManager
Vaughan Division
General Manager Quality Manager
Woodbridge Division
General Manager Quality Manager
Director, New
Business
VP Woodbridge &
VaughanDirector, HR C.F.O. VP Finance Director, Supply
Chain
-
7/30/2019 Quality Management System Manual_Final August 2010-1
10/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 10 of 65
2.1. Reasons for issuance and Declaration:
The purpose of this Quality Management System Manual is to define the quality management system,managerial responsibilities and resources that enable NORANCO INC. to comply with its declaredquality policy.
Comply with all orders placed on the company under the terms of approvals granted by customers andensure it can meet the following:
Satisfy the requirements of SAE AS9100C Aerospace StandardQuality Management Systems Requirements for Aviation, Space and Defense Organizations.
SAE AS9100C and ISO9001:2008
And meet or exceed the quality requirements imposed by our preferred customers.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
11/65
-
7/30/2019 Quality Management System Manual_Final August 2010-1
12/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 12 of 65
3. GlossaryofTerms, Acronyms and Definitions
3.1. Commonly used Acronyms
Acronym Definition
AS Aerospace StandardCA Corrective ActionCEO Chief Executive OfficerCFO Chief Financial OfficerC of C Certificate of ComplianceCP Corporate Procedure
FAI First Article InspectionFAIR First Article Inspection ReportFMEA Failure Mode and Effects AnalysisFOD Foreign Object DamageISO International Organization for StandardizationMBD Model Based DefinitionMRB Material Review BoardMOP Measures of PerformanceNCR Non Conformance RecordOEM Original Equipment ManufacturerPO Purchase OrderQMSM Quality Management System Manual
QMS Quality Management SystemQP Quality ProcedureRFQ Request for quotationSAE The Engineering Society for Advancing Mobility, Land,
Sea, Air and Space
-
7/30/2019 Quality Management System Manual_Final August 2010-1
13/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 13 of 65
3.2. NORANCO Terms and Definitions
NORANCO INC.: A corporation comprised of three divisions: Woodbridge, Vaughanand Pickering.
Customer: Organization, which receives a product, supplied by NORANCO INC.
Organization: Refers to NORANCO INC. in the Customer-Organization-Suppliersupply-chain
Supplier: Organizations that supply a product or service to NORANCO INC.(Materials, processing, etc.)
Department: Used to describe the different functions within NORANCO INC. that
work together to produce products. (Manufacturing, Shipping,Quality, Planning, etc.)
Delta FAI: The documented inspection required that addresses only thechanges made to a product after the initial FAI was produced.Usually as a result of a design change which affects only somecharacteristics on a part.
Product: The output of a department, such as parts, assemblies, tools orservices. May also refer to support functions and operations such asproduction or inspection plans, programs, etc.
Contract/PurchaseOrder:
A legal document issued by the customer to NORANCO INC. whichdetails the requirements for transfer of product or services fromNORANCO INC. to the customer including such requirements asquantities, delivery dates, revision levels, special quality clauses, etc.
RFQ: Request for quotation. Formal request for price and deliveryinformation made to a supplier.
C of C: Certificate of Compliance. A formal certificate issued by a supplierthat usually details the detailed traceability of a product, revisions,serial numbers, quantities, processes, etc.
Process Plan: Written sequential instructions to be used in conjunction with MBDmodels, drawings and specifications in the production, servicing,inspection and shipping of product.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
14/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 14 of 65
Work Order:
Risk:
(See Process Plan)
An undesirable situation or circumstance that has both a likelihood of
occurring and a potentially negative consequence.
Special Requirements: Customer specific instructions documented on the P.O. that are inaddition or modify the Engineering requirements.
Critical Items: Characteristics that have an influence on safety, reliability oroperation of the component or the system as intended.
Key Characteristic: Key characteristics are normally identified by design and requirerecording and monitoring using statistical quality control charts. Theyare usually connected with attachment points to facilitate higherassembly.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
15/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 15 of 65
4. Quality Management System
4.1 General Requirements
Objectives
MOPs
4. Ensure availabilityof resources and
information necessary
to support the operatingand monitoring of these
processes
NorancoProcess
Map
Process
OwnerProcess
Assessment
Process
Re-design
ProcessBenchmarking
Improvement
actions
Improvementactions
Key
ProcessesPriorities
1. Identify (all)
processes needed
for the QMSM and
their applicationsthroughout Noranco.
2. Determine thesequence and
interaction of
these processes
3. Determine Criteria
and methods requiredto ensure that the
operation and control
of these processesare effective
5. Monitor, measure
and
analyze theprocesses
6. Implement
actionsto achieve planned
results and
continually improvethe processes
Company level Process level Detailed levelKey
Continuous
Management of
Process
-
7/30/2019 Quality Management System Manual_Final August 2010-1
16/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 16 of 65
4.1.a. NORANCO INC. Quality Management System
Customer
Satisfaction
OEM
Customer
Expectations
Manage System & Cont inuou s Improvement
Supply Chain
Purchase MaterialsProduce & Del iver
Manage Human ResourcesManage Human Resources Manage Financial ResourcesManage Policy and Strategy Provide Inform ationProvide Informat ion
Manage Programs and Custom er Relat ionship
Win New Business
SUPPLIERS
Support Customers
-
7/30/2019 Quality Management System Manual_Final August 2010-1
17/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 17 of 65
4.1. b. Level One Processes
Manage ProgramsSupport
Customers
Design Produc
t Realization
Launch
ApprovalBusiness
Plan
Develop-
ment Plan
Answ er to
Customer
Expectation
Customer
Expectation
TechnicalSpecification
Manage aProgram
Change
CustomersLEVEL ONE PROCESSESInputs Outputs
CustomerNeeds,
Expectation
andSatisfaction
ProgramPerformance
Reporting
DevelopmentMonitored
CostReporting
Technical
Specification
Manage Policy
and Strategy
Develop M anagementof System &
Processes
Communicate
Internally
Manage Policy& Strategy
Develop & Maintain
Logistic Support
Understand
the Market
Manage a
Program
Purchase
Materials &
Components
Customers & Suppliers
Purchase
Material &
Services
W in N ew Bu sin ess W in a Co nt ra ct &Maintain Changes
Develop &
MaintainManufacture
Plans
Incident
Maintain
Buildings & Work
Environment
Safety &
Environment
Training
NeedTraining
Manufacture
parts
Assemble
components
Deliver
comp onents
Produce and Deliver
Products
Support
Customer
Support
CustomerResponseTechnical
Question
IncidentNotification
Assist
Customers
-
7/30/2019 Quality Management System Manual_Final August 2010-1
18/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 18 of 65
4.1. c. Level Two Processes
-
7/30/2019 Quality Management System Manual_Final August 2010-1
19/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 19 of 65
4.2. Documentation Requirements
4.2.1. General
The Quality Management System documentation at NORANCO INC. fully complies with AS 9100 Cand includes:
Documented Statements of a Quality Policy and Quality Objectives. Refer to sections 5.3.
This Quality Management System Manual.
Documented Quality Procedures required by the AS 9100 C Standard. Refer to section 4.2.3and 4.2.4 of this Quality Management System Manual, 8.2.2, 8.3, 8.5.2, 8.5.3.
Documented Operating Procedures to complement the operation of the business and otherregulatory bodies. Refer to section 10.0
The Documentation required by NORANCO INC. to ensure the effective planning and control ofits processes are referred to within this Quality Policy Manual and the procedures / processesreferenced herein (QPs).
Records required are controlled according to section 4.2.4 of this manual.
All Personnel at NORANCO INC. have access to this Manual within their respectiveDepartmental / Company Procedures / Processes.
The Documented Procedures / Processes of the NORANCO INC. Quality System are availableto all customers upon request.
Exclusions
Exclusions to the AS 9100 C requirements are in the areas of
7.3. Design & Development7.5.1.4 Post Delivery Support
NORANCO INC. is manufacturing build to print to customers drawings and is not providing serviceactivities for the manufactured products.
4.2.2. Quality Manual
NORANCO INC. will establish and maintain a Quality Management System Manual in line with the AS9100 C StandardsThe Quality Management system is a process based management system, which clearly demonstrates
its ability to consistently prove and fully meet the requirements of the standard and customerrequirements.
The aim of the Quality Management System is to maintain and continually improve customersatisfaction whilst working within the requirements of the standard.
Customer satisfaction is achieved by the effective application of the system including the use of theP.D.C.A (Plan-Do-Check-Act) Continuous Improvement Cycle. The Quality Management Systemcovers all activities of thecompany.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
20/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 20 of 65
4.2.3. Control of Documents
The documentation structure to communicate mandatory instructions to NORANCO INC. personnel is
illustrated overleaf.
These documents, and their control, are maintained to ensure all personnel are informed of matters,which are essential to ensure compliance with the requirements of any approving customer orcompany procedures.
The structure for procedures/processes is shown below.
Document control applies to paper and electronic media.
It is the responsibility of all managers to maintain a Master List of the Procedures used within theirdepartments and to ensure the documentation is approved, at the latest issue, and that superseded
documents are removed and destroyed.Additionally all users of these documents are trained in theiruse, notified of changes and have access to them.
Managers ensure that the pertinent issues of appropriate documents are available at all locationswhere operations essential to the effective functioning of the quality system are performed.
Documentation is initiated, reviewed, approved and issued in accordance with site specific DocumentControl procedures prior to issue.
Each Division reviews its procedures annually in accordance with Management Review Procedures, toensure they still reflect and satisfy their purposes. Records of these reviews are maintained as
objective evidence of compliance.
NORANCO INC. is maintaining and controlling customers (external origin) documentation by followingsite specific Document Control procedures.
Originator controls revisions levels and configuration management for external origin documents.
Individual Quality Procedures will state the activities to be carried out by departments to ensure that aspecific business need is given the appropriate level of support.
To prevent use of obsolete documents they will be suitably marked or removed and destroyed.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
21/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 21 of 65
Documentation Control Structure
Quality Management
System Manual
QMSMCOMPANY
BusinessProcesses
NorancoInc. DivisionsBusiness
Processes
Divisions
Procedures
Divisions
WorkInstructions
Corporate
ProceduresCPs
PLANPLAN
DODOCHECKCHECK
ACTACTRegulatory andCustomerRequirements
Review, update andre-issue documents
Externally produced documentsare identified, controlled
and distributed.
Documents are valid and
obsolete documentsare removed
4.2.3
Control ofDocuments
Update Controlof Records
Approve documentation
prior to issueApprove Changesto Documentation
Ensure changes to documentsand revision status is identified
Make relevant
documents availableUndertake Periodic
Documentation Review
Monitor Documentationand Controls for Employee
Access
Implement ImprovementsIdentified
-
7/30/2019 Quality Management System Manual_Final August 2010-1
22/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 22 of 65
4.2.4. Control of Records
Quality records are objective evidence of compliance with, or the functioning of, the effective operationof the quality system. These are retained and controlled by NORANCO INC. or its suppliers (asapplicable).
All records identified as quality records are maintained in accordance with customers contractualrequirements.
Departmental Managers are responsible for the retention of quality records. Site specific proceduresdefine the records to be stored, retention periods, locations and method of storage including retrievaland disposition.
Records that are created by and/or retained by suppliers will be controlled in accordance with the
supplier internal procedures and made available upon request from Noranco Inc. or its customers.
PLANPLAN
DODOCHECKCHECK
ACTACTCompany Procedural
RequirementsDefine Quality
Records
ReviewCustomer ContractualRequirements
Feedback Control ofRecords Review With
Process Owner
4.2.4
Control of
Quality Records
ImplementImprovements
Identified
ImplementCorrective Action
For Records review
Customer ContractualRequirements
Review of Records and MethodsStorage
Record Review Findings
Approve Changes
Storage of Records, Methodand Location
Define Category andRetention Periods of Records
Update Records
-
7/30/2019 Quality Management System Manual_Final August 2010-1
23/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 23 of 65
SECTION 5 MANAGEMENT RESPONSIBILITY
Business Management System Model for Management Responsibility
BUSINESS MANAGEMENT SYSTEM MODEL
Customers
Satisfaction
Continual Improvement of the Business Management System
Customers
Requirements
Management
Responsibility
ResourceManagement
Management
Responsibility
Measurements, Analysis,Improvement
OUTPUT
Realization
Product
SUPPLIE
INPUTSUPPLIERS
Product
-
7/30/2019 Quality Management System Manual_Final August 2010-1
24/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 24 of 65
Management Responsibility Model
Management Responsibility Model
DocumentationRequirements
General
Requirements
Regulatory
Requirements
General
Requirements
CustomerRequirements
ManagementResponsibility
Planning AdministrationManagement
Review
Customer
Focus
Management
Commitment
Policy
Planning
Objectives
Management
Representative
Responsibility
and Authority
InternalCommunication
Goals
Inputs
Outputs
Policy
Adequacy
PerformanceTargets
-
7/30/2019 Quality Management System Manual_Final August 2010-1
25/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 25 of 65
5.1 Management Commitment
The Management Team at NORANCO INC. is fully committed to the development and implementationof the Quality Management System, and continually improving its effectiveness by:
Communicating to the team at NORANCO INC. the importance of meeting customerrequirements by the various methods of internal communication, refer to section 5.5.3.
Establishing a Quality Policy with the objective of achieving the requirements of the customerrefer to section 5.3.
Ensuring that Quality objectives are established, refer to section 5.4.1.
Conducting Management Reviews, refer to section 5.6.
Ensuring that the relevant resources are available to meet the requirements of the QualityManagement System, refer to section 6.1.
PLANPLAN
DODOCHECKCHECK
ACTACT Commitment to MeetCustomer Requirements
Conduct ManagementReview
5.1.
ManagementCommitment
Update and Amend
Quality Policy and Objectives
Establish Business Strategy/ Objectives and Policy
Record Review
Findings
Define ManagementReview Structure
Communicate to
EmployeesEnsure the Quality
Objectives are Being MetAnalyse CommunicationFeedback to Employees
Implement ImprovementsIdentified
Ensure the resources availableare adequate and competent
Review the Suitability ofStrategy / Objective & Policyfor Business Requirements
Approve Changesand Communicate
-
7/30/2019 Quality Management System Manual_Final August 2010-1
26/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 26 of 65
5.2 Customer Focus
The Senior Management Team at NORANCO INC. are fully committed and focused to therequirements of the customer and give priority in enhancing Customer Satisfaction and reacting quicklyto changes in customer demand to achieve and continually improve Customer Satisfaction.
NORANCO INC. shall:
Meet the requirements specified by the customer for delivery
Review with the customer any regulatory requirements related to the product
Review with the customer any additional NORANCO INC. requirements
Monitor any Information from the customer relating to its perception as to whether theorganization has satisfied and has met customer requirements.
Analyze Information and continually improve customer perception to achieve and meet the
requirements of the customer.
PLANPLAN
DODOCHECKCHECK
ACTACT Regulatory and CustomerRequirements
Monitor Customer Perceptionof Requirements
5.2.
CustomerFocus
Approve Corrective Action
Plan Product Review
Fully understandCustomer Requirements
Assess Customer Competenceon Product Awareness
Customer Product
Awareness
Review of CustomerRequirement
Review with Customer
and Train for Customer AwarenessAnalyze Noranco ProductRequirement Review
Implement ImprovementsIdentified
Noranco Requirements
Discuss Review
with Customer
Implement Corrective
Action Plans
Monitoring of Customer
Perception
Review Noranco ProductRequirement
Analyse Customer Perceptionof Requirements
Approve Corrective ActionPlans with Customer
Inform Customer of Level ofCompetence Regarding Product
Awareness
-
7/30/2019 Quality Management System Manual_Final August 2010-1
27/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 27 of 65
5.3 Quality Policy
NORANCO INC.
Quali ty Policy
PLAN
DO
Measur ing and
MMoonniittoorriinnggoouurr
BBuussiinneessssPPrroocceesssseess
CHECK
CCoonnttiinnuuoouussIImmpprroovveemmeenntt
ooffoouurrBBuussiinneessssPPrroocceesssseess
ACT
Noranco
Inc.Quali ty Policy
BBeessttrreeccooggnniizzeeddAAeerroossppaaccee
CCoommppoonneennttssMMaannuuffaaccttuurreerr
MMeeeettiinngg
OOrrEExxcceeeeddiinngg
CCuussttoommeerrNNeeeeddss
NORANCO Inc. is committed to providing products and services of the highest quality in
order to meet our customers specifications and exceed their expectations. Noranco Inc.
will ensure it remains a World Class Supplier by continuously improving the quality level
of its products and expanding its processes and capabilities.
Quality Objectives:
To foster a culture and environment in which quality is everyones responsibility.To understand and meet our customers needs and requirements.
To continuously improve our capabilities and processes.
To give our customers real value for the products and services we provide.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
28/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 28 of 65
5.4 Planning
5.4.1. Quality Objectives
The NORANCO INC. quality management system is based on the requirements of the InternationalOrganization for Standardization AS 9100 C, customers contractual requirements and regulatoryrequirements. It has been designed to ensure that all products and services conform to theserequirements.
The Quality Objectives at each division are to ensure that the system is effectively planned, developedand implemented in such a manner that it satisfies all organizations requirements.Quality System Objectives are established at Management Review Meetings. Quality Managerspresent measures of performance related to:
Non-conformities issued during manufacturingInternal Audit status
Corrective Action status
Customers quality rating
Any other MOPs with reference to process control
Management Review Meetings will decide on Quality Objectives, such as target limits to be achievedwithin a time limit. Quality Managers will measure and monitor trends and causes toward achievingtargets. The targets must be real, achievable and a measuring system should be in place, in order tomonitor advancement.
Quality Objectives established at Management Review Meetings will be flowed-down to the appropriatefunction personnel responsible for the objective.
In accordance with customers requirements, NORANCO INC. recognizes the customers rights ofaccess, to premises in order to audit the Quality System, examine Quality Records and verify ProductQuality.Verification by the Customer does not absolve NORANCO INC. of the responsibility to provide anacceptable product, nor does it preclude subsequent rejection.
5.4.2 Quality Management System Planning
The Management Team at NORANCO INC. is fully committed to ensure that:
The planning of the Quality Management System is carried out to meet the requirements of thesystem and to ensure that the integrity of the system is maintained when changes are plannedand implemented.
That all changes are fully identified and communicated to the relevant process owners andcomply with the AS 9100 C standard
-
7/30/2019 Quality Management System Manual_Final August 2010-1
29/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 29 of 65
5.5. Responsibility, Authority and Communication
5.5.1. Responsibility and Authority
The NORANCO INC. Organization Chart shown at paragraph 1.4 describes the corporate structure ofNORANCO INC. and the chains of authority and responsibility. A full description of the authority andresponsibility for each division is defined in their respective operating procedures and statements.
5.5.2. Management Representative
The Divisional Quality Managers report to the Divisional General Managers.
The Divisional Quality Managers ensure that the company meets the customers requirements. Thecompany's quality performance is continually monitored and any departure from approved standards
will be addressed with effective corrective action to prevent recurrence.
Measures of performance are used widely throughout the organization to target improvement areas.
The Divisional Quality Managers also ensure that an annual review of the Quality System is held toassess the company's performance in meeting all customer requirements, as per the ManagementReview procedure.
The Divisional Quality Managers are the nominated management representatives to co-ordinateappropriate departments and ensure compliance with the customers requirements.
The Divisional Quality Manager ensures that adequate training is provided so that all departmentalpersonnel can satisfactorily carry out their job functions. Where any training in order to achieve theseand/or additional needs are required, these are planned and carried out in accordance with thecompany training procedures. Performance development plans are used to identify individual needs fortraining.
Quality records are maintained in line with site specific procedures.
The Division Quality Manager at each Noranco location is the designated Management Representativefor that Division and is responsible for:
Ensuring that processes needed for the quality management system are established
implemented and maintained.Reporting to top management on the performance of the quality management system and anyneed for improvement.
Ensuring the promotion of awareness of customer requirements throughout the organization.
Proposing to management all required changes in order to maintain the prescribed qualityrating of the products
Analyze trends and propose measures for continual improvements.
The Management Representative is granted the organizational freedom and unrestrictedaccess to top Management to resolve Quality related issues.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
30/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 30 of 65
5.5.3. Internal Communication
Management at NORANCO INC. ensures that the appropriate methods are established within the
organization and communication takes place at the appropriate times to ensure the effectiveness of theQuality Management System.
The effectiveness of the Quality Management System can be conveyed through various methods, atsenior management level then filtered down through all of the levels of the organization by the methodsstated below.
Methods of Communication:
Annual Briefing by Senior Management from NORANCO INC. sharing information relatingBusiness Progress Reports and future Business Objectives for the year.
Monthly cascade briefings are used, to inform all employees on information received from the
Management team, objective and business performance and items of interest.Regular Department Meetings.
Company Notice Boards are used to display all information relating to the Organization,Management and information required for the daily running of the business.
Departmental Notice Boards are used to display all information related to the daily planning andrunning of the area, including Measures of Performance, Team issues, and planned activity.
Emails are used to keep lines of communication open with all responsible parties within theorganization. Items of interest from customers, suppliers and/or internal departments may becommunicated via e-mail.
5.6 Management Review
5.6.1 General
The management review process shall be conducted by NORANCO INC. Management in line with theAS 9100 C requirements.
The management review shall be conducted at defined intervals at least once a year.A management review is conducted to ensure continuing suitability, adequacy and effectiveness of theNORANCO INC. Quality system.
5.6.2 Review Input
Below is a non-exhaustive list of inputs that the management review shall include:Results of Audits
Customer Feedback. (Examples of this: Key Performance Indicators, Customer Audits,Customer Rating System, Telephone Conversations, and E-mails).
Process Performance and Product Conformity
Status of Preventative and Corrective Actions
Follow-up Actions from previous Management Reviews
Changes that could affect the Quality Management System
Effectiveness of the Quality Policy and objectives performance indicators.
Recommendations for Improvement
-
7/30/2019 Quality Management System Manual_Final August 2010-1
31/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 31 of 65
5.6.3. Review Output
Below is a list of Outputs obtained from the Management Review, which shall include any actions anddecisions related to:
Improvement of the Effectiveness of the Quality Management System and its Processes
Effectiveness of Corrective Action System, Internal Audits results, changes in the processesand compliance to the QMS.
Improvement of product related to customer requirements
Targets, Limits and time frame for improving Customers rating and Regulatory compliance
Resource Needs
Records of the Management Review are published and stored in line with site specific procedures.
Input
Management Review
Managementreview
meetingsManagement
reviewmeetings
Definecompanypolicy&
objectivesDefine
companypolicy&
objectives
Follow-up actions from previousmanagement reviews Changes that will affect the BusinessManagement system
Recommendations forimprovement
Analysis of MOPs and recommended actions
KeyProcess
PerformanceMOP sKey
ProcessPerformance
MOP s CustomereedbackMOP sCustomereedbackMOP s Product/ProcessAudit
MOP sProduct/Process
AuditMOP sKey SupplierPerformanceMOP s
Key SupplierPerformance
MOP sKeyProductConformityMOP s
KeyProductConformity
MOP s CorrectivePreventiveActionMOP s
CorrectivePreventive
ActionMOP s
Determine argetsto objectivesby top mgmt, with input fromhe customer
Includes any decisionsand actions related to;
Decide on improvements (effectiveness) of the management system and its processesDecide on improvement of product to customer requirements and
Allocate resources
Output
Effective decisions are based on the analysis of data
-
7/30/2019 Quality Management System Manual_Final August 2010-1
32/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 32 of 65
6. Resource Management
Business Management System Model
Resource
Management
Continuous Improvement of the Business Management System
Product
Realization
INPUT OUTPUT
Product
Measurements, Analysis,Improvement
ManagementResponsibility
Customers
Satisfaction
Customers
Requirements
SUPPLIERS
-
7/30/2019 Quality Management System Manual_Final August 2010-1
33/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 33 of 65
6.0. Resource Management Model
Provision of Resources
General
Human Resources Infrastructure Environment
Competence
Awareness & Training
RESOURCE MANAGEMENT MODEL
Manpower
Equipment
Tooling
InformationTechnology
Power,
Facilities Water
Buildings
Machinery
Office Space
Clean working
areas
Comply with
Safety
HealthConscious
-
7/30/2019 Quality Management System Manual_Final August 2010-1
34/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 34 of 65
6.1 Provision of Resources
The Management Team at NORANCO INC. is responsible to provide the resources needed:
To implement, review and investigate the effectiveness of the Quality Management System.Refer to sections 5.4.1 and section 5.6.
To enhance customer satisfaction by meeting customer requirements
These resources shall not only be adequate in numbers, but must be aware of the QualityManagement system, including Quality Policy and objectives and be fully trained to a competent level,to undertake the activities that they are expected to perform. Refer to section 6.2.
The resources shall be managed by NORANCO INC.in accordance within the requirements of the AS9100 C standard.
6.2 Human Resources
6.2.1 General
Personnel performing work affecting product quality at NORANCO INC. shall be fully competent on thebasis of education, training, skills and experience.
NORANCO INC. will determine the necessary competence for personnel performing work affectingproduct quality:
By providing training or take other actions to satisfy these needs.By evaluating the effectiveness of the actions taken.
By ensuring that all personnel are aware of the relevance and importance of their activities andhow they contribute to the achievement of the Quality objectives.
By maintaining the appropriate records of education, training, skills and experience. (refer tosection 4.2.4)
NORANCO INC. recognizes the importance of developing individuals. The company has a trainingdevelopment policy, which is being progressively implemented throughout the company. It is acompany policy to provide all employees with a structured training plan and the training necessary toequip them with the appropriate skills and necessary knowledge to perform the tasks required by thebusiness.
Training programs encompass all employees.
Internal personnel who are qualified as trainer, external trainers or qualified training agencies mayperform training as required.
Refer to site specific Human Resources training procedures.
Personnel whose job function changes through promotion, transfer or introduction of new workingpractices, are given training to ensure they have the skills required to cover those changes.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
35/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 35 of 65
Department Managers are responsible for determining the requirements of any major trainingprograms which may be needed to improve performances in specific areas, to achieve overall businessobjectives, or where changes in the business have generated the need for additional training.
6.2.2 Competence, Training and Awareness
The Director of Human Resources is responsible for converting the training programs defined by themanagers into a training plan and is responsible for advising and assisting managers to encourage aconsistent approach on training throughout the company.
The HR Department and Division General Managers are responsible for planning, identifying andmaintaining training records. They ensure that their departmental training requirements are satisfied.
The level of competence, experience, training and resources necessary to ensure personnel arecapable of carrying out verification activities are determined and provided by management.
PLANPLAN
DODOCHECKCHECK
ACTACTCustomer requirement
Are personnel employed onthe basis of appropriateeducation, training, skills
and experience.
Evaluate the effectiveness
of actions taken
6.2
Implement
improvements
identifiedMaintain training records
of education, training skillsand experience
Human Resources
Provide training
Determine the necessary
competence for personnel
performing work
Educate personnel aboutthe importance of their activities
including the contribution toachieving company quality objectives
-
7/30/2019 Quality Management System Manual_Final August 2010-1
36/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 36 of 65
6.3 Infrastructure
The Management Team at NORANCO INC. determines, provides and maintains the infrastructureneeded to achieve conformity to product requirements.
Infrastructure includes as applicable:
Buildings, workspace and associated utilities
Process equipment (both: hardware and software)
Supporting services (such as transport and communication or information systems).
The resources shall be managed by NORANCO INC. in accordance with the requirements of the AS9100 C standard.
In addition, the company may use approved sub-contractors to carry out manufacture and/orprocessing, in which case, NORANCO INC. will be fully responsible for the quality of the sub-contracted work.
The offices and manufacturing workshops are conventional buildings.
6.4 Work Environment
NORANCO INC. shall determine and manage the work environment needed to achieve conformity toproduct requirements.
All workshops where parts are produced are checked for suitability.
All production processes, which directly affect products quality, are identified, and proceduresproduced, to detail the method of operation and the controls necessary to ensure the specifiedrequirements are satisfied.
To ensure continuing process capability, the equipment is maintained accordingly, with support of theMaintenance Department in line with site specific maintenance procedures.
On a temporary basis, in case of emergency and/or accidents, NORANCO INC. will transfer work toapproved suppliers. NORANCO INC. will be fully responsible for flowing-down customers andregulatory requirements, work orders and documentation pertinent to particular sub-contracted work.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
37/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 37 of 65
7. Product Realization
Business Management System Model
ResourceManagement
Continuous Improvement of the Business Management System
Product
RealizationINPUT OUTPUT
Product
Measurement, Analysis,Im rovement
ManagementResponsibility
Customers
Satisfaction
Customers
Requirements
SUPPLIERS
-
7/30/2019 Quality Management System Manual_Final August 2010-1
38/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 38 of 65
7.0. Product Realization
PRODUCT REALIZATION
Requirements
PlanningProduct
Realization
DesignManufacturing
Process &Development
PurchasingCompetenceAwareness &
Training
Review Findings
CustomerComments
Validation of
Processes
Identification andTraceability
OperationalControl
CustomerProperty
Preservation of
Product
ProductOperation
CustomerRelated
Process
FMEA
ContractReview
Process Flow
-
7/30/2019 Quality Management System Manual_Final August 2010-1
39/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 39 of 65
7.1 Planning and Product Realization
NORANCO INC. shall plan and develop processes needed for Product Realization.
The planning of Product Realization shall be consistent with the requirements of the other processes ofthe Quality Management System. Refer to section 4.1.
When planning Product Realization, NORANCO INC. shall determine the following as appropriate:
Producing the documents relevant to the control of the processes which define the resourcesspecific to the Manufacture of Product
Manufacturing processes are documented on a manufacturing layout, which controls themanufacturing route and defines how and what resources are required to produce the partand/or the product.
Processes are controlled using the method of Standard Operations Procedures, Process FlowDiagrams and inspection/Verification Instructions.
Issue methods required for verification, inspection and test activities specific to the product andthe criteria for product acceptance.
Maintain records needed to provide evidence that the realization process and resulting productmeets its requirements.
The output of this planning shall be in a form suitable for the organizations method of operationand be within the criteria requirements laid down by customer requirements.
Configuration management and serialization appropriate to the product will be maintained.
NORANCO INC. will satisfy customer engineering requirements however, if design errors are detectedor clarifications are necessary to produce the component, will use appropriate communication channels
to obtain satisfactory written answers prior to proceeding with the next step in the process.
Characteristics affecting safety, reliability, maintainability, producibility, materials used, recycling ordisposal after use are embedded in the design and therefore responsibility remains with the designactivity releasing the product technical requirements.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
40/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 40 of 65
7.1.1 Project Management
NORANCO INC. will plan and assign resources to manage product realization in a structured andcontrolled manner to meet requirements within the resources and schedule constrains. ProgramManagers are currently available to act as focal points to assigned customers.
7.1.2 Risk Management
Risk evaluation will be completed for new or re-designed products at the quotation stage to capture riskfactors that may contribute to significant or negative customer satisfaction trends.
7.1.3 Configuration Management
At the present time NORANCO INC. does not maintain a design activity and simply manufacturesproducts to customer requirements, therefore configuration management is controlled by thecustomer design activity. However, NORANCO INC. has responsibility to maintain control over thedrawings and specifications provided and on the cut-off date or unit number that introduces a physicalchange to the product. This activity is outlined in site-specific procedures.
In addition, NORANCO INC. will maintain configuration planning and product identification based oncustomer contract requirements. Verification for compliance will be achieved through constantmonitoring, product inspection and quality system audits.
PLAN PLAN
DO DO CHECKCHECK
ACTACT Customer requirementProvide processes
specific to the productbeing produced.
Monitor all processes specificto the product.
7.1
Implementimprovements
identifiedMaintain
traceable recordsPlanning of
product realizationProduce documentationspecific to the product
being produced.Ensure resources
are available specificto the product.
Ensure processes are in placefor verification, validation,monitoring, inspection and
test activities.Monitor resource activities
-
7/30/2019 Quality Management System Manual_Final August 2010-1
41/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 41 of 65
7.1.4 Control of Work Transfers
Work temporarily transferred outside the organizations facilities will be positively controlled to ensurethe integrity of the work.
a) The manufacturing process will follow the same steps indicated on the Process PlanMaster.
b) The equipment used shall be compatible with the originally intended equipment.c) Verification of product will be performed under the same principles and controls as if
manufactured in house.d) Work transfers will be planned and authorized based on capacity to meet deadlines
however, they will only be allowed under strict rules to use approved sources and qualifiedprocesses authorized by Quality.
7.2 Customer Related Processes
NORANCO INC. reviews all contracts from the quotation through all stages, including the finalpurchasing contract.
The review takes into consideration all contractual requirements that need defining and documenting,ensuring any differences between the requirements and the tender are resolved. Comprehensiverecords of these reviews are maintained. If contractual requirements cannot be met in full, thecustomers are notified.
Amendments to contracts are controlled as above and distributed to the responsible departments.Records of reviews are held in line with site specific procedures.
These include:
Requirements specified by the customer, including delivery and post delivery requirements.
Requirements not stated by the customer but necessary for specified or intended use, whereknown.
Any additional requirements identified.
7.2.1 Determination of requirements Related to the Product
The Manufacturing Planning department is responsible to determine all requirements related to theproduct and specify those requirements on the Process Plan Master prior to submittal for QualityEngineering review.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
42/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 42 of 65
7.2.2 Review of requirements Related to the Product
The Process Plan Master will be reviewed prior to release for production. The customer will beconsulted and requested to concur with special requirements on specific product due to strength and/orconfiguration factors affecting fit form and function, etc.
A thorough contract review will be conducted at this point to ensure that resources are available,special requirements have been addressed and differing requirements have been resolved with thecustomer.
7.2.3. Customer Communication
The Marketing/Sales Department will normally be the recipient of bid packages from customers and beresponsible for managing the communication and interface with customers during contract
negotiations. Upon receipt of the order, program managers are assigned to provide point-by-pointresponses directly to the customer and manage the customer account.
Amendments to contracts are controlled as above and distributed in accordance with site specificprocedures.
Customer complaints are directed to the Quality Department, who are responsible for receiving,actioning and responding to customer complaints.
NORANCO INC. is committed to continual quality improvement and customer satisfaction.
Reports of discrepancies and faults are received from many sources including, but not limited to:
PLANPLAN
DODOCHECKCHECK
ACTACT
Customer requirement
7.2.1
Implementimprovements
identified
Maintainraceable records
Determination of RequirementsRelated to the Product
Determine customer requirementsFor delivery
Determine requirements not statedby the customer
for delivery and post delivery,but necessary for products intended use.
Ongoing review ofCustomer requirements.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
43/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 43 of 65
Customer reports, e-mails, letters, rejections, inspection reports
Warranty claims
Investigation reports
7.3. Design and Development
NORANCO INC. is not performing any design activities. All products are build to print.
NORANCO INC. only produces components to customer-supplied documents and specifications.
This section is included to maintain the AS9100 C numbering sequence only.
7.4. Purchasing
7.4.1. Purchasing Process
The initial Suppliers self evaluation questionnaire is requested by the Procurement representative inaccordance with site specific procedures, for any source which does not appear on the current"Approved Suppliers List".
PLANPLAN
DODOCHECKCHECK
ACT ACT Customer requirementImplement effectivearrangements for
communicating with customers.
Monitor communication activities
7.2.3.
Implementimprovements
identifiedMaintain
traceable recordsCustomer communication
Implement communication activities
The communication should include as a minimu
Product information, enquiries, contract handlingincluding amendments and customer feedbackincluding customer complaints
-
7/30/2019 Quality Management System Manual_Final August 2010-1
44/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 44 of 65
The Maintenance of approval is dependent on the supplier's continuing compliance with the specifiedquality requirements. The continuation of approval also depends on the satisfactory quality and deliveryperformance of the supplier, as defined by the Supplier rating system. The Supplier rating system is
used to determine the level of surveillance and receipt inspection applied to individual suppliers, and isassessed using objective history of delivered goods (a score card is normally used for this purpose).
A list of approved suppliers, showing the scope of their approval is maintained and distributed.
7.4.2. Purchasing Information
The Procurement Department is responsible for ensuring that Purchase Orders reflect the completetechnical specification and any other special quality requirements applicable to the goods beingprocured. The buyer is responsible and ensures that Purchase Orders are placed with approved
companies only.
The purchase order will contain references to notify Noranco when non-conformances are detectedand to obtain disposition of nonconforming product, records retention and records disposition, right ofaccess by Noranco, Noranco customers and regulatory authorities to the supplier facilities to verify allaspects of product conformity as per purchase order requirements.
7.4.3. Verification of Purchased Products
Inspection personnel, responsible to the division Quality Manager, carry out receiving inspection for thefollowing material and components:
PLANPLAN
DODOCHECKCHECK
ACTACTEnsure that the purchased productconforms to specified requirements,
including customer
7.4.1
Implementimprovements
identifiedMaintain traceable recordsof supplier evaluations and
associated actions.Purchasing process
Evaluate and select suppliers basedon their ability to supply product in
accordance to requirements.Evaluate and select suppliers based
on their ability to supply product ina timely manner.
Establish criteria for theselection of suppliers
Maintain a register of approved suppliersPeriodically review suppliers performance
Ensure suppliers use customer
approved special process sources
Define actions necessary whensuppliers do not meet requirements
-
7/30/2019 Quality Management System Manual_Final August 2010-1
45/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 45 of 65
Raw materials,
machined or processed parts,
bought out finished products
sub-contracted servicesstandard hardware
NORANCO INC. will undertake full responsibility for the quality of the product/service sub-contracted.To that effect, customer requirements will be flowed down using appropriate quality clauses.
7.5. Production and Service Provision
Note: Service provision is excluded as NORANCO INC. is not providing servicing activities for theproducts manufactured.
7.5.1. Control of Production and Service Provision
Records issued during production and stamps applied by approved personnel on manufacturingdocumentation are maintained to act as objective evidence that the process has been controlled.
Records for equipment and personnel are also maintained.
All departmental activities involved in the realization of products, materials, storage and shipping arecontrolled by the use of approved site specific procedures.
Foreign Object Damage is controlled by site specific procedures.
The Shipping Department ensures that all products delivered to customers are correctly packaged andshipped with the appropriate release / delivery documentation, in accordance with customer contractualrequirements. These documentation packages include but are not limited to a Certificate of Conformity.
Authorized Manufacturing/Production Planning documentation ensures that all features listed on thedrawings/test specifications/approved data are detailed and fully comply with manufacturing plans.
Criteria for workmanship will be specified as clearly as possible referencing as required: Standards,samples, photos, etc.
Critical items and Key characteristics will be identified and controls specified for adequate monitoring
during production.
Special processes, manufacturing tooling and verification points will also be indicated on the processplan.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
46/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 46 of 65
7.5.1.1 Production Process Verification
In order to validate the process used to produce the first production run of a new component, Norancowill complete a First Article Inspection Report in accordance with AS9102 specification to confirm thatthe process is capable of producing acceptable items as per design intent.
7.5.1.2 Control of Production Process Changes
Engineering/Planning changes to the approved data is executed through a Process Plan AlterationRequest.
The Manufacturing Planning activity is responsible for implementing these changes by updating theManufacturing Plan as required or necessary.
Change Records are maintained in accordance with site specific procedures.
7.5.1.3 Control of Production Equipment, Tools, and Software Programs
Production equipment is selected for specific purposes and products. Tooling requirements will beindicated on the Process Plans. The Production Manager is responsible to ensure that tooling used inmanufacturing are the ones directed in the Process Plan, it is properly stored and kept in a reasonable
state of repair and maintained throughout its life, as per site specific procedures.
PLANPLAN
DODOCHECKCHECK
ACTACTPlan production and service provisions
7.5.
Implementimprovements
identifiedMaintain traceable records
Control of production
provision Ensure availability of information,equipment, measuring devices, andrelease / post release activities
Conduct product and service activitiesin line with pre-planned requirementsMonitor production and service activities
Verify completion as plannedand authorized
Verify quantities splits andrejections
Product release and deliveryactivities
-
7/30/2019 Quality Management System Manual_Final August 2010-1
47/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 47 of 65
Modifications to tooling are fully traceable through tool drawing amendments and formal records ofwork carried out. Control of Software Programs is assured through site specific procedures.
7.5.1.4. Post-Delivery Support
NORANCO INC. will provide customer support as necessary based on, and limited to, the componentsshipped for use on next assembly systems. Information regarding the activity will be collected andanalyzed, actions taken on rejected or returned items will be recorded and technical documentationupdated. Any rework or repair will be performed under instructions provided by the customer MRB,when nonconforming components are found by the customer, they should be returned for replacement.
7.5.2. Validation of Processes for Production and Service Provision
All production processes, which directly affect product quality, are identified, and
procedures/instructions produced, to detail the method of operation and the controls necessary toensure that specified requirements are satisfied.
Validation of process controls used to ensure product quality includes, but are not limited to, thefollowing:
Manufacturing and Assembly Work Instructions.
MBD models, Process Specifications together with Stage and Finished drawings.
Special processes specifications.
Operator training is performed in accordance with written procedures, to ensure that personnel who are
performing work affecting quality are appropriately trained or qualified.
To ensure continuing process capability, equipment is maintained accordingly, with support of theMaintenance Department in line with site specific Equipment Preventive Maintenance procedures.Revalidation of the process occurs if amendments to the procedures are incorporated.
Records associated with any special process carried out at NORANCO INC. are maintained inaccordance with site specific quality records procedures.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
48/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 48 of 65
PLANPLAN
DODOCHECKCHECK
ACTACT Establish arrangements for validatingProcesses for production andOutput verification
7.5.2
Implement
improvements
identifiedMaintain traceable records
Validation of processes forProduction provision
Define criteria for review
and approval of the processes.
Revalidate processes if necessary
Use of specific methodsand procedures
Qualify and approvespecial processes
Qualify and approvespecific equipment and personnelControl any significant operations/parameters
required by procedures/specifications,and any changes made.
7.5.3. Identification and Traceability
NORANCO INC. has established controls to ensure that all materials and components are identifiedand traceable. This is carried out to ensure traceability can be maintained for contractual,manufacturing or investigatory requirements.
All materials and components are identified during receipt, storage, manufacture, assembly, test, andshipping.
Methods by which marking is carried out and the order of precedence of information to be marked are
described within site specific procedures. The drawing specifies the relevant sections of thespecification, or any special customer requirements, describing the identification method, informationrequired and the marking position on the part.
All material received into the company is allocated an internal batch number in accordance with sitespecific procedures. This identification is retained throughout all stages of manufacture. The batchnumber contains details of the supplier's name, purchase order number, and details of the itemsreceived. This document is used to signify acceptance or rejection of the items concerned and, assuch, is maintained on file in addition to the suppliers' release note.
-
7/30/2019 Quality Management System Manual_Final August 2010-1
49/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 49 of 65
When material is required to be released from stores for manufacturing purposes, the material ischecked against the manufacturing plan and drawing to ensure it is the correct specification. The batchnumbers are recorded on the manufacturing documentation, and confirmed as correct by an
authorized stamp prior to issue for manufacture. The processes governing these activities are detailedwithin site specific procedures.
All manufacturing records related to the correct identification and traceability of parts/ sub-assemblies/assemblies/units shall be retained for seven years or as directed by customers.
Configuration control of the product is specified on the work order; acceptance stamps are traceable toan individual and records maintained.
7.5.4 Customer property
NORANCO INC. has established controls to ensure that customer property is identified, verified, storedand
7.5.4. Customer property
NORANCO INC. has established controls to ensure that customer property is identified, verified, storedand protected. NORANCO INC. maintains records and reports to the customer of any supplied materiallost, damaged or otherwise found to be unsuitable for use.
Customer supplied products are received, stored, maintained and controlled in accordance with sitespecific procedures.
PLANPLAN
DODOCHECKCHECK
ACTACTCustomer requirement
Identify product/ materialby suitable means
Ensure traceabilityatall stages of manufacture
7.5.3.
Implement
improvementsidentified
Mark parts asrequired
Rejected products are
fully traceable
Maintaintraceable records Identification
and
TraceabilityBill of Material
Control of acceptancemedia I.e stamps etc.
Documented
procedures
Methods of marking
Training
-
7/30/2019 Quality Management System Manual_Final August 2010-1
50/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 50 of 65
7.5.5. Preservation of Product
NORANCO INC. has established controls to ensure that all materials and components are correctly
identified, traceable, stored, packaged and protected, during the manufacturing process and delivery tothe customer.
The procedures for controlling handling, storage, packaging, preservation and delivery are defined indetailed site specific procedures.The Shipping Department ensures that all products delivered to customers are correctly packaged andshipped with the appropriate delivery documentation, in accordance with customer contractualrequirements.
Cleaning methods, FOD controls, handling of sensitive products, labeling and additional specialrequirements will be noted on the work instructions.
7.6 Control of Monitoring and Measuring Equipment
NORANCO INC. maintains a documented calibration system, which covers, but is not limited to: directmeasuring equipment, fixed and adjustable limit gauges, assembly and test equipment, and productiontooling used as media for inspection. The purpose of the system is to control the calibration ofappropriate equipment in a suitable environment, indicate calibration status and maintain valid
PLANPLAN
DODOCHECKCHECK
ACTACTThe preservation of the product
Ensure preservation of theproduct and associated
documents including constituent parts
7.5.5.
Implementimprovements
identified
Identify product
Maintainrecords
Preservation of Product
Protect product
Correct handlingCorrect storage
Ensure awareness / importanceof preservation of the product
ell defined manufacturingdocumentation / work instructions
Preservation of documentation
associated with the product
Customerrequirement
Ensure preservation of special
materials / hazardous substances
Prevention, detection andremoval of foreign objects
-
7/30/2019 Quality Management System Manual_Final August 2010-1
51/65
AS9100 Rev.C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 51 of 65
relationships to nationally recognized standards, including personally owned and customer suppliedequipment.
Suitable documented procedures and records are maintained by each Noranco Division.
It is the responsibility of all users to check that equipment carries a valid calibration status indicatorbefore using the equipment.
Control of Inspection, Measuring and Test Equipment procedures define the ownership responsibilitiesfor each item or equipment, which requires calibration including environmental conditions.
The Quality Manager is responsible for maintaining records of all measuring equipment requiringperiodic checks.
PLANPLAN
DODOCHECKCHECK
ACTACTCustomer requirement
Suitable environment for
conducting calibration
Check calibrationbefore useMonitor calibration
Verification before use
7.6.
Implement
improvements
identified
Disposition of rejectedmeasuring equipment
Care of equipment
Rejected measuringequipment controls
Maintaincalibration records
Control of Monitoring
And Measuring
Equipment
Periodicity for calibration
of equipment
Define ownership for
calibration activities
Maintain traceability tonationally recognized standards
Documented
procedures
Training
Carry out calibration
-
7/30/2019 Quality Management System Manual_Final August 2010-1
52/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 52 of 65
8. Measurement, Analysis and Improvement
ResourceManagement
Measurement, Analysis and Improvement
Product
Realization
INPUT OUTPUT
Measurements,Analysis, Improvement
ManagementResponsibility
Customers
Satisfaction
Customers
Requirements
Product
SUPPLIERS
-
7/30/2019 Quality Management System Manual_Final August 2010-1
53/65
AS9100 Rev. C ISO 9001:2008
NORANCO INC.
710 Rowntree Dairy Road,
Woodbridge, Ontario, Canada, L4L 5T7
Phone: 905-264-2050 Fax: 905-264-1471
http://www.noranco.com/
QMSM
QUALITY MANAGEMENT SYSTEM MANUAL
QMSMISSUE REVISION DATE ISSUED
A 00 August, 2010
Page 53 of 65
8.0 Measurement, Analysis and Improvement
Measurement, Analysis and Improvement
Customer
Satisfaction
GeneralControl of Non
Conformity
Analysis of
Data
Internal Audit
Process Control
Measurement
Monitoring
ProductConformity
Continual
Improvement
Corrective Action
Improvement
Preventive Action
-
7/30/2019 Quality Management System Manual_Final August 2