Quality Management System: Axon Enterprise Quality Manual · 2019-12-11 · We define Quality as...

This document contains Axon proprietary and company confidential information and may not be distributed to others in any form, without written authorization from Axon.

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QQUUAALLIITTYY MMAANNUUAALL

ISO 9001:2015 CERTIFIED QMS

Axon, Inc

www.axon.com

http://www.taser.com/



Table of Contents

Introduction ...................................................................................................................................... 4

Quality Policy ................................................................................................................................... 5 Quality Objectives ............................................................................................................................................5 Employee Interactions .....................................................................................................................................5 Process Interaction ..........................................................................................................................................5 Procedure Linkage ...........................................................................................................................................7

Process Flow Chart .......................................................................................................................... 9 The Quality Manual ....................................................................................................................................... 10 Quality Manual Control ................................................................................................................................. 10

Quality Policy Manual ..................................................................................................................... 11

4 Context of the Organization .................................................................................................... 11 4.1 General Requirements ..................................................................................................................... 11 External Issues: ............................................................................................................................................ 11 Internal Issues:.............................................................................................................................................. 11 4.2 Understanding the Needs of Interested Parties............................................................................... 12

4.2.1 General ....................................................................................................................................................... 12 4.3 Determining the Scope of the Quality Management System ........................................................... 13 4.4 Quality Management System and its Processes ............................................................................. 14

4.4.1 Quality Management System and its Processes ......................................................................................... 14 4.4.2 Quality Management System and its Process Documentation .................................................................... 14

5 Leadership ............................................................................................................................. 15 5.1 Leadership and Commitment .......................................................................................................... 15

5.1.1 General ....................................................................................................................................................... 16 5.1.2 Customer Focus .......................................................................................................................................... 16

5.2 Policy ............................................................................................................................................... 16 5.2.1 Establishing the Quality Policy .................................................................................................................... 16 5.2.2 Communicating the Quality Policy ............................................................................................................... 16

5.3 Organizational Roles, Responsibility and Authority ......................................................................... 17

6 Planning ................................................................................................................................. 17 6.1 Actions to Address Risks and Opportunities ................................................................................... 17 6.2 Quality Objectives and Planning to Achieve Them.......................................................................... 18

6.2.1 Axon shall establish quality objectives at relevant functions, levels and processes needed for the quality management system ................................................................................................................................................. 18 6.2.2 When planning how to achieve its quality objectives, Axon shall determine: .............................................. 18

6.3 Planning of Changes ....................................................................................................................... 19

7 Support .................................................................................................................................. 19 7.1 Resources ........................................................................................................................................ 19

7.1.1 General ....................................................................................................................................................... 19 7.1.2 People ......................................................................................................................................................... 19 7.1.3 Infrastructure ............................................................................................................................................... 19 7.1.4 Environment and the Operation of Processes ............................................................................................. 20 7.1.5 Monitoring and Measuring Resources ......................................................................................................... 20 7.1.6 Organizational Knowledge .......................................................................................................................... 20

7.2 Competence .................................................................................................................................... 20 7.3 Awareness ....................................................................................................................................... 21 7.4 Communication ................................................................................................................................ 21



Responsibility and Authority: ........................................................................................................................ 21 Internal Communication: ............................................................................................................................... 21 External Communication: .............................................................................................................................. 21 7.5 Documented Information ................................................................................................................. 22

7.5.1 General ....................................................................................................................................................... 22 7.5.2 Creating and Updating ................................................................................................................................ 22 7.5.3 Control of Documented Information............................................................................................................. 23

8 Operation ............................................................................................................................... 23 8.1 Operational Planning and Control ................................................................................................... 23 8.2 Requirements for Products and Services ........................................................................................ 24

8.2.1 Customer Communication ........................................................................................................................... 24 8.2.2 Determining the Requirements for Products and Services .......................................................................... 25 8.2.3 Review of the Requirements for Products and Services ............................................................................. 25 8.2.4 Changes to Requirements for Products and Services ................................................................................. 26

8.3 Design and Development of Products and Services ....................................................................... 26 8.3.1 General ....................................................................................................................................................... 26 8.3.2 Design and Development Planning ............................................................................................................. 26 Design and Development Review .............................................................................................................................. 27 Design and Development Verification ........................................................................................................................ 27 Design and Development Validation .......................................................................................................................... 27 8.3.3 Design and Development Inputs ................................................................................................................. 27 8.3.4 Design and Development Controls .............................................................................................................. 28 8.3.5 Design and Development Outputs............................................................................................................... 28 8.3.6 Design and Development Changes ............................................................................................................. 28

8.4 Control of Externally Provided Processes, Products and Services ................................................. 28 8.4.1 General ....................................................................................................................................................... 28 8.4.2 Type and Extent of Control .......................................................................................................................... 29 8.4.3 Information for External Providers ............................................................................................................... 29

8.5 Production and Service Provision .................................................................................................... 29 8.5.1 Control of Production and Service Provision ............................................................................................... 29 8.5.2 Identification and Traceabilty ....................................................................................................................... 30 8.5.3 Property Belonging to Customers or External Providers ............................................................................. 30 8.5.4 Preservation ................................................................................................................................................ 30 8.5.5 Post Delivery Activities ................................................................................................................................ 30 8.5.6 Control of Changes ..................................................................................................................................... 31

8.6 Release of Products and Services .................................................................................................. 31 8.7 Control of Nonconforming Outputs .................................................................................................. 31

9 Performance Evaluation ......................................................................................................... 32 9.1 Monitoring, Measuring, Analysis and Evaluation ............................................................................. 32

9.1.1 General ....................................................................................................................................................... 33 9.1.2 Customer Satisfaction ................................................................................................................................. 33 9.1.3 Analysis and Evaluation .............................................................................................................................. 33

9.2 Internal Audit .................................................................................................................................... 33 9.3 Management Review ....................................................................................................................... 34

9.3.1 General ....................................................................................................................................................... 34 9.3.2 Management Review Inputs ........................................................................................................................ 34 9.3.3 Management Review Outputs ..................................................................................................................... 34

10 Improvement .......................................................................................................................... 35 10.1 General ............................................................................................................................................ 35 10.2 Nonconformity and Corrective Action .............................................................................................. 35 10.3 Continual Improvement .................................................................................................................... 36



Introduction

We define Quality as “The ability to consistently meet customer expectations through world class innovation and the superior quality of our products, services, people, and business practices.”

We have developed and implemented a Quality Management System (QMS) as a foundation to ensure we consistently meet customer expectations. It also provides a framework for documenting our best business practices. The company’s QMS has been certified to ISO 9001:2015 standards effective February 18, 2018 by PRG Associates, an ANAB accredited Registrar.

Since innovation is a critical key to our success, we encourage entrepreneurial behavior at all levels. At the same time, we recognize that quality, consistency, and excellence in everything we do are vital to our success.

Commitment to quality and continual improvement is the responsibility of every employee. In addition, our suppliers and contractors must also continually improve their products, processes, and services to sustain our mutually beneficial partnership. We will work together to make data-driven decisions based upon our customers’ needs and expectations.

Joelle Faught, Sr. Manager Global Quality



Quality Policy

Serve customers. Exceed requirements. Improve every day. Repeat. Axon | Protect Life

Quality Objectives

1. Exceptional Customer Fulfillment

2. Inventory Rationalization

3. Continuous Product Quality Improvement

4. Rationalize non-Production

Employee Interactions

We believe that every employee of Axon is a critical link to fulfilling our mission. Our interactions with customer, suppliers, fellow employees, and others are guided by these values:

1. Be Obsessed

2. Aim Far

3. Win Right

4. Own It

5. Join Forces

6. Expect Candor

Process Interaction

Figure 1 provides an overview of the interactions of our primary processes to meet customer expectations through Quality and Continual Improvement. Every department, and in fact every employee, is a critical link in the chain that encompasses our mission. Table 1 defines the department codes depicted in the chain which provide invaluable support to our processes. For example, RD (Research and Development) is a critical function that supports our mission to provide innovative high-quality products and is represented in the chain. In addition to normal checks and balances within each process, there are five distinct stars to indicate procedures that are specifically included to ensure the core competencies of exceeding Customer Expectations, Safety, Continual Improvement, and Quality.

Figure 2 provides a more detailed flow chart illustrating process interaction by department.



Customer Order

Order

Verification

Inventory

Available?

Manufacture (if

Required)

Product

Verification

Kit, Pick, &

Package ProductShip Product

Package/

Ship

Verification

Close Order

Process

Customer

Verification

NO

YES

Customer

Safety

Continual

Improvement

Customer

Astonishment

Quality

TR

MK

SA

RD

QA

MF

LG

IT

IN

HR

FN

EX

EN

MT

Backorder

Verification

CM

GV

Figure 1



Table 1

Department Code Department Code

Communications CM Manufacturing Engineering EN

Global and Regional Sales SA Marketing MK

Finance FN Materials / Supply Chain MT

Government and Military Programs GV Quality Assurance QA

Human Resources HR Research & Development RD

Information Technology IT Training TR

International Sales IN Administration EX

Legal LG

Manufacturing MF

Procedure Linkage

ISO Clause

ISO Title Axon Title

General General [Under 4.2 Document Requirements; documented procedures required by ISO 9001.]

Axon Continual Improvement (ACI) Procedures [QA]

Axon Quality Alert and Action Required Procedures [QA]

Axon Control of Records [QA]

Axon Control of Documents [QA]

Internal Audit Planning, Execution, and Reporting [QA]

Nonconforming Material (NCM) Reports and MRB Disposition Procedure [QA]

5.1 Leadership and Commitment Axon Quality Manual [QA]

7.5 Control of Documented Information Control of Documents [QA] Axon Control of Records [QA]

7.1.6 Organizational Knowledge Training records are maintained by the Human Resources department.

8.3 Design and Development of Products and Services

New Product Development Plan [RD]

8.5 Production and Service Provision Cycle 11: Purchasing Process [MT]

Verification of Purchased Product C=0 Sampling Plan (with Switching Rules) [QA]

8.5.1 Control of Production and Service Provision

RD requirement documents, MF work instructions

9.1 Monitoring, measurement, analysis, and evaluation

Control of Inspection, Measuring and Test Equipment [QA]

9.2 Internal Audit Internal Audit Planning, Execution, and Reporting

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20TCIProcDoc.docx

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20TQA-TARProc.docx

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20TQA-TARProc.docx

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20Control%20of%20Records.docx

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20Control%20of%20Documents.doc

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20Documents/QMS%20Internal%20Audit%20Plan.docx

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20NCM%20Reports%20and%20MRB%20Disposition.doc

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20NCM%20Reports%20and%20MRB%20Disposition.doc

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20Control%20of%20Documents.doc



http://cortex.taser.com/departments/businessdev/Blackbox/library/TASER%20Document%20Library/RD-PMAP-TPDP-001-D.vsd

http://cortex.taser.com/departments/operations/production/library/Materials/TASER%20Document%20Library/Cycle%2011%20Purchasing.docx

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/Incoming%20Inspection/Incoming%20Inspection%20C=0%20Sampling%20Plan%20(with%20Switching%20Rules).vsd

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20Documents/QMS%20Control%20of%20Equipment.doc

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20Documents/QMS%20Control%20of%20Equipment.doc

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20Documents/QMS%20Internal%20Audit%20Plan-Execute-Report.doc



ISO Clause

ISO Title Axon Title

[QA]

Internal Audit Checklist [QA]

Internal Audit Plan [QA]

Internal Audit Report [QA]

9.1 Monitoring, Measurement, Analysis and Evaluation

QA Cartridge Inspection Procedure and Testing Safety Requirements [QA]

Cartridge Verification Process [QA]

8.7 Control of Nonconforming Outputs Nonconforming Material (NCM) Reports and MRB Disposition Procedure [QA]

Axon Quality Alert and Procedures Manufacturing Nonconforming Material Flow [QA]

Inspection of Manufacturing Raw Materials and Warehouse NCM Material Flow [QA]

10.3 Continual Improvement QMS Axon Continual Improvement Procedure

10.2 Corrective Action Axon Quality Alert and Procedures

Preventive Action Axon Continual Improvement (ACI) Procedures [QA]

Axon Continual Improvement team site (a Cortex site)

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20Documents/QMS%20Internal%20Audit%20Checklist.doc

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20Documents/QMS%20Internal%20Audit%20Plan.docx

http://cortex.taser.com/departments/operations/QA/library/TASER%20Document%20Library/QMS%20Documents/QMS%20Internal%20Audit%20Report.doc

http://cortex.taser.com/library/TASER%20Document%20Library/Incoming%20Inspection%20Cart%20Cartridge%20Inspection%20Testing%20Safety.pdf

http://cortex.taser.com/library/TASER%20Document%20Library/Incoming%20Inspection%20Cart%20Cartridge%20Inspection%20Testing%20Safety.pdf

http://cortex.taser.com/library/TASER%20Document%20Library/QE%20Cartridge%20Verification%20Process.doc

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20NCM%20Reports%20and%20MRB%20Disposition.doc


http://cortex.taser.com/departments/operations/QA/TASER%20Quality%20Alert%20TQA/Forms/AllItems.aspx

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20Manufacturing%20Nonconforming%20Material%20Flow.pdf

http://cortex.taser.com/library/TASER%20Document%20Library/QMS%20Manufacturing%20Nonconforming%20Material%20Flow.pdf

http://cortex.taser.com/library/TASER%20Document%20Library/Incoming%20Inspection%20InspectRawMaterialWarehouseNCMFlow.pdf

http://cortex.taser.com/library/TASER%20Document%20Library/Incoming%20Inspection%20InspectRawMaterialWarehouseNCMFlow.pdf

http://cortex.taser.com/departments/operations/QA/TASER%20Quality%20Alert%20TQA/Forms/AllItems.aspx



This document contains Axon proprietary and company confidential information and may not be distributed to others in any form, without written authorization from Axon..

This document is uncontrolled when printed. Page 9 of 36

Process Flow Chart

Domestic or

International?

INTERNATIONAL

DOMESTIC

Inventory

Verification:

Product

In Stock?

Make or Buy

Product?

Customer Order

Kitting, Pick &

Package Product

YES

NO

Purchasing

BUY

Material Procured

Production

Control

Build Product

MAKE

Accounting

Invoices

Customer

Domestic or

International?

Accounting

Invoice Filed

Invoice to

International

Sales

Customer Order

Complete

INTERNATIONAL

DOMESTIC

Order Entry in

AXAPTA

Does Material

Require In-House

Processing?

YES

NO

Create and

Distribute

Shipping Log

Process Invoice,

Including Export

License

LEGEND

International Sales

Domestic Sales

Accounting

Manufacturing

Production Control

Purchasing

Warehouse

Payment

Verification,

Export

License

Order Verification;

International Sales

Notifies Affected

Departments of

Any Special

Requirements

Accounting

Verification

(Includes Wire

Transfer

Confirmation for

International Orders

Shipping

Verification

Manufacturing

Verification

Order

Verification

Figure 2

This document contains Axon proprietary and company confidential information and may not be distributed to others in any form, without written authorization from Axon


The Quality Manual

The Axon quality manual describes our best business practices that meet the requirements of the ISO 9001 Standard. The Manual is effective May 15, 2018. The purpose of this manual is to provide, in writing, a description of the organization and policies of the quality system.

This Quality Manual, in its entirety, defines the scope of our Quality Management System. Axon does not claim any exclusions to the requirements of the ISO 9001 Standard. The following Axon entities are excluded from Design & Development and portions of Purchasing: Axon Public Safety UK, Axon Public Safety Australia, and Axon B.V.

Quality Manual Control

Axon provides controlled and uncontrolled copies of our quality manual to employees, customers, auditors, etc. as needed.

This manual is used internally to guide Axon’s employees through the various requirements that must be met and maintained to ensure customer satisfaction, continual improvement and provide the necessary instructions that create an empowered work force.

This manual is used externally to introduce our Quality Management System to our customers and other external organizations or individuals. The manual is used to familiarize them with the controls that have been implemented and to assure them that the integrity of the Quality Management System is maintained and focused on customer satisfaction and continual improvement.

The controlled copy of our quality manual is kept electronically and access is on a need-to-know basis. Any other copies are considered uncontrolled and used for reference purposes only. Printed copies are up-to-date at the time they are printed but there is no effort to maintain the copies after that point. Anyone interested in obtaining a current copy should contact the Quality Assurance department at Axon.



Quality Policy Manual

4 Context of the Organization

4.1 General Requirements

Axon establishes, documents, implements, maintains, and continually improves our quality management system in accordance with ISO 9001. The system is maintained and continually improved through the use of the quality policy, quality objectives, audit results, analysis of data, corrective action, risk management, and management review. Axon has defined several external and internal issues that are relevant to our purpose and our strategic direction that affects our ability to achieve the intended results of our quality management system.

External Issues:

• Perception by the public, positive or negative

• Lobbying, positive or negative

• Competitors

• International trends

• National trends

• Legal

Internal Issues:

• Employee perception of the organization, positive or negative

• Board of directors perception of the organization, positive or negative

Axon shall monitor and review information about these external and internal issues annually in its management review and shall document in its risk register.

• The following is an example of what we do to design, implement and maintain our quality management system

• Identify the processes needed for the quality management system

• Determine the sequence and interaction of the processes

• Determine the criteria and methods required to ensure the effective operation and control of our processes

• Ensure the continuing availability of information and resources necessary to support our operation and monitor our processes

• Establish systems to measure, monitor and analyze our processes

• Implement actions necessary to achieve planned results and continual improvement of our processes



• Where we choose to outsource any process that affects product conformance, we ensure the control and identification of processes

4.2 Understanding the Needs of Interested Parties

4.2.1 General

Due to their effect or potential effect on Axon’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, Axon shall determine:

• The interested parties that are relevant to the quality management system

• The requirements of these interested parties that are relevant to the quality management system

Axon monitors and reviews information about these interested parties and their relevant requirements annually in the QMS Management Review. To identify the effect or potential effect on our organization's ability to consistently provide products and services that meet our customer and applicable statutory and regulatory requirements, Axon has determined the following:

• The interested parties relevant to the QMS. Examples of interested parties include shareholders, board members, employees, customers, general public, law enforcement and law makers

• The requirements of the identified interested parties relevant to the QMS

Interested Party Requirements

Shareholders Understand value of company, its financial and operational performance, degree of customer satisfaction, and its growth strategy on a quarterly and annual basis, as communicated by financial pro forma reports.

Board members Understand value of company, its financial and operational performance, degree of customer satisfaction, and its growth strategy on a quarterly and annual basis, as communicated in quarterly board member meetings.

Employees Understand the strategic objectives of Axon, the expectations for successful performance, and the Quality Policy and Quality Objectives.

General Public Understand Axon’s mission statement to protect truth and protect life. Communicate the value of our products for public safety.



Interested Party Requirements

Law Enforcement Understand Axon’s mission statement to protect truth and protect life. Communicate the value of our products for public safety.

Law Makers Understand Axon’s mission statement to protect truth and protect life. Communicate the value of our products for public safety.

Axon is committed to continually monitoring, reviewing, and analyzing information and relevant requirements of the interested parties to ensure their requirements are effectively managed in the QMS.

4.3 Determining the Scope of the Quality Management System

The Scope of our QMS shall always be available to internal and external parties and maintained as documented information. The QMS was determined, designed, and implemented to cover and support the following Scope:

1. The scope of our quality management system including details of or justification for any exclusions if applicable

2. Reference to our documented procedures 3. A description of the interaction between the processes in our system

See Figure 1 and Figure 2 for flow charts of process interaction.

When determining this scope, Axon considered:

• The external and internal issues referred to in 4.1;

• The requirements of relevant interested parties referred to in 4.2; and

• The products and services of the organization.

Axon applies all the requirements of this International Standard if they are applicable within the determined scope of its quality management system. This quality manual applies to the following areas of operation:

Facility Location Address

Axon Headquarters, Scottsdale 17800 N 85th St. Scottsdale, AZ 85255

Axon Public Safety Amsterdam Herengracht 499

1017 BT Amsterdam, Nederland



Facility Location Address

Axon Public Safety, Daventry, UK Daventry Warehouse: 2c Riley Close, Daventry NN11 8QT

Daventry Office: ICON Innovation Center, Eastern Way, Daventry, UK NN11

Axon Frankfurt, Germany Hugo Junkers-Stasse 3 60386, Am Main Hesse, Germany

Axon Melbourne, Australia 12/15 Thackray Road, Port Melbourne, 3207

4.4 Quality Management System and its Processes

4.4.1 Quality Management System and its Processes

Axon has established, documented, and implemented our QMS, including the processs and their interactions, in accordance with the requirements of ISO 9001:2015. The QMS is maintained and continually improved through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive action, and management review.

Axon has determined the processes needed for the QMS and their application throughout the organization and has:

• Determine the inputs required and the outputs expected from these processes;

• Determine the sequence and interaction of these processes;

• Determine and applied the criteria and methods (including monitoring, measurements and related performance indicators) needed to ensure the effective operation and control of these processes;

• Determine the resources needed for these processes and ensure their availability;

• Assigned the responsibilities and authorities for these processes

• Addressed the risks and opportunities as determined in accordance with the requirements of 6.1;

• Evaluate these processes and implement any changes needed to ensure that these processes achieve their intended results; and

• Improved the processes and the quality management system.

4.4.2 Quality Management System and its Process Documentation

Axon has established and maintains a documented procedure for the control of records and documented information. Our procedure ensures that records and documented information are legible, readily identifiable and retrievable.



5 Leadership

5.1 Leadership and Commitment

Axon top management shall demonstrate leadership and commitment with respect to the quality management system by:

• Taking accountability for the effectiveness of the quality management system;

• Ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of the organization;

• Ensuring the integration of the quality management system requirements into the organization’s business processes through the use of annual management reviews

• Promoting the use of the process approach and risk-based thinking;

• Ensuring that the resources needed for the quality management system are available for, reviewing annually in management reviews;

• Communicating the importance of effective quality management and of conforming to the quality management system requirements;

• Ensuring that the quality management system achieves its intended results by routinely monitoring and reporting in annual management reviews

• Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system;

• Promoting improvement through continuous improvement projects; and

• Supporting other relevant management.

Axon maintains evidence of our commitment to the development and improvement of our quality management system by:

1. Communicating to our employees the importance of meeting customers as well as

regulatory and legal requirements

2. Establishing our quality policy and quality objectives

3. Conducting management reviews

4. Ensuring the availability of necessary resources

5. Documenting risks and opportunities in management reviews

6. Executing the ACI Axon continuous improvement program



5.1.1 General

Axon ensures that customer requirements are anticipated, determined, converted into requirements and are met with the aim of exceeding customer expectations.

5.1.2 Customer Focus

Axon ensures that our quality policy and quality objectives:

1. Are appropriate to our purposes

2. Include our commitment to meeting customer requirements, mitigate risks to our

products conformity, and to continual improvement

3. Provide a framework for establishing and reviewing our quality objectives and is

communicated, and understood throughout the organization

4. Are reviewed for continuing suitability

5.2 Policy

5.2.1 Establishing the Quality Policy

Axon ensures that the quality objectives are established at relevant functions and levels within our organization and reviewed at regular intervals. Our quality objectives are measurable and consistent with our quality policy including our commitment to continual improvement. Our quality objectives include those objectives needed to meet product requirements.

Axon top management established, implemented and maintains a quality policy that:

• Is appropriate to the purpose and context of the organization and supports its strategic direction;

• Provides a framework for setting quality objectives;

• Includes a commitment to satisfy applicable requirements; and

• Includes a commitment to continual improvement of the quality management system.

5.2.2 Communicating the Quality Policy

Axon ensures that our quality policy:

• Is appropriate to our purposes;

• Includes our commitment to meeting requirements and to continual improvement;



• Provides a framework for establishing and reviewing our quality objectives and is communicated and understood throughout the organization; and

• Is reviewed for continuing suitability;

The Axon quality policy:

• Is available and be maintained as documented information;

• Is communicated, understood and applied within the organization in every new hire orientation and posted in common areas of each Axon facility; and

• Is available to relevant interested parties, as appropriate on our corporate website.

5.3 Organizational Roles, Responsibility and Authority

Top management assumes the responsibility and authority to:

• Report on the performance of the QMS and opportunities for improvement.

• Ensure the promotion of customer focus throughout the organization.

• Ensure that integrity of system is maintained when changes to QMS are planned and implemented.

6 Planning

Responsibilities and authorities are defined, communicated and detailed in the company’s relevant job descriptions and work instructions. Management may choose to delegate responsibility and authority as necessary.

Axon top management assumes the responsibility and authority for:

• Ensuring that the quality management system conforms to the requirements of this International Standard;

• Ensuring that the processes are delivering their intended outputs;

• Reporting on the performance of the quality management system and on opportunities for improvement, to top management;

• Ensuring the promotion of customer focus throughout the organization; and

• Ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.

6.1 Actions to Address Risks and Opportunities

When planning our QMS, Axon has taken into consideration potential issues and has determined the risks and opportunities that need to be addressed to:

• Provide assurance that the QMS can achieve its intended result.



• Enhance desirable effects.

• Prevent, or reduce, undesired effects.

• Achieve improvement.

Axon has planned actions to address the above risks and opportunities, and has initiated appropriate procedures to integrate and implement appropriate actions into our QMS including the evaluation of the effectiveness our QMS processes. Any actions taken to address risks and opportunities shall be proportionate to the potential impact on the conformity of products and services.

6.2 Quality Objectives and Planning to Achieve Them

Axon ensures the quality objectives are established at relevant functions and levels within our organization and reviewed at regular intervals. Our quality objectives are measurable and consistent with our quality policy including our commitment to continual improvement. Our quality objectives include those objectives needed to meet product requirements.

6.2.1 Axon shall establish quality objectives at relevant functions, levels and processes needed for the quality management system

The quality objectives shall:

• Be consistent with the quality policy;

• Be measurable;

• Take into account applicable requirements;

• Be relevant to conformity of products and services and to enhancement of customer satisfaction;

• Be monitored;

• Be communicated; and

• Be updated as appropriate

Axon shall maintain documented information on the quality objectives.

6.2.2 When planning how to achieve its quality objectives, Axon shall determine:

• What will be done;

• What resources will be required;

• Who will be responsible;

• When it will be completed; and

• How the results will be evaluated.



6.3 Planning of Changes

When changes to the QMS are deemed necessary, Axon shall ensure the change will comply with the requirements of ISO 9001:2015 and shall consider:

• The purpose of the changes and their potential consequences.

• The integrity of the QMS.

• The availability of resources.

• The allocation or reallocation of responsibilities and authorities.

7 Support

7.1 Resources

7.1.1 General

We determine and provide the resources needed to:

• Implement and maintain the QMS and continually improve its effectiveness.

• Enhance customer satisfaction by meeting their requirements.

7.1.2 People

Axon identifies personnel training needs, provides required training, and evaluates the effectiveness of the training provided. Axon employees who are assigned responsibilities defined in our QMS are competent on the basis of education, training, skills, and experience.

We determine and provide the resources needed to:

1. Implement and maintain the quality management system and continually improve its

effectiveness.

2. Enhance customer satisfaction by meeting their requirements.

7.1.3 Infrastructure

Axon shall determine, provide and maintain the infrastructure necessary for the operation of its processes and to achieve conformity of products and services.

Infrastructure may include:

• Buildings and associated utilities

• Equipment, including hardware and software

• Transportation resources



• Information and communication technology

7.1.4 Environment and the Operation of Processes

We identify and manage the work environment needed to achieve product and service conformity and compliance with applicable safety and regulatory requirements. Axon shall provide a suitable environment to be social, psychological and physically supportive to its employees.

7.1.5 Monitoring and Measuring Resources

7.1.5.1 General

Axon will determine and provide the resources needed to ensure valid and reliable results when monitoring or measuring is used to verify the conformity of products and services to the requirements. Resources will be suitable for the specific type of monitoring and measurement activities and will be maintained to ensure their continuing fitness for this purpose.

7.1.5.2 Measurement Traceability

When measurement traceability is a requirement or is an essential part of providing confidence in the validity of measurement results, measurement equipment will be calibrated or verified or both at specified intervals or prior to use, against measurement standards traceable to international or national measurement standards. Axon will retain any documented proof to the validity of calibration or verification, and safeguard the measuring equipment from any adjustment, damage or deterioration that would invalidate the calibration status and subsequent measurement results.

7.1.6 Organizational Knowledge

Axon considers the specific knowledge necessary for each operation and considers this as an important resource to ensure our people and processes are consistent and will achieve conformity of the product and services provided by the Company. Specific organizational knowledge is defined, maintained, and available to the extent necessary within appropriate procedures.

7.2 Competence

People, their talents, skills, and education, are the most important asset at Axon. The Company’s reputation for quality, and the success of the business, depends upon the employees being thoroughly trained to perform their assigned tasks and support continual improvement.

Axon:



• Determines the necessary competence for personnel performing activities affecting conformity to product requirements;

• Provides training to achieve the necessary competence,

• Evaluates the effectiveness of the training provided;

• Ensures that employees are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives; and

• Maintains appropriate records of education, experience, training and qualifications.

7.3 Awareness

Axon has determined to the extent necessary persons performing work are:

• Aware of the Quality Policy.

• Aware of their contribution to the QMS effectiveness, including improved performance.

• Implications of noncompliance to our QMS requirements.

7.4 Communication

Responsibility and Authority:

Responsibilities and authorities are defined, communicated, and detailed in the company’s relevant job descriptions and work instructions. Management may choose to delegate responsibility and authority as necessary.

Internal Communication:

Axon ensures communication between our various levels and functions regarding the effectiveness of our processes of the quality management system.

External Communication:

Axon ensures external communication between customers, shareholders, board members, and interested parties through its website, product manuals, press releases, quarterly reports, annual reports and customer facing events.

Axon identifies and implements arrangements for communication with customers relating to:

1. Product or service information

2. Inquiries, contracts or order handling, including amendments

3. Customer feedback, including customer complaints



4. Customer Service support not specified by the customer but necessary for specified use

or known and intended use

5. Statutory and regulatory requirements related to the product or service

6. Any additional requirements determined by Axon

Axon shall determine the internal and external communications relevant to the quality management system, including:

• On what it will communicate;

• When to communicate;

• With whom to communicate;

• How to communicate; and

• Who communicates.

7.5 Documented Information

Axon has established and maintains a documented procedure for the control of records and documented information. Our procedure ensures that records and documented information are legible, readily identifiable, and retrievable.

7.5.1 General

Axon quality management system shall include:

• Documented information required by ISO 9001:2015.

• Documented information determined by Axon as being necessary for the effectiveness of the quality management system.

7.5.2 Creating and Updating

Axon documented information includes but is not limited to:

• Documented processes required by ISO 9001

• Documents required by Axon to ensure the effective planning, operation and control of our processes

• Our documented quality policy and objectives statements

• The Axon Quality Manual

• Records

Axon uses documentation, other than those documented processes required by the standard, to help ensure effective control of our processes. These documents are controlled through an electronic system and used for reference and training purposes only; they can be used as guidelines.



Documents are drafted, approved, reviewed, revised, archived, and controlled through an electronic system. All other copies, including paper, are not controlled and are considered reference only.

7.5.3 Control of Documented Information

Axon has established and maintains a documented procedure for the control of documented information. Our procedure ensures that quality records are legible, readily identifiable and retrievable.

A documented procedure has been established and maintained to define the control of documented information within our system that includes:

• Approval of documents for adequacy prior to issue

• Review, update, and re-approve documents as necessary

• Identification of changes and/or revision status

• Relevant versions of documents are available at points of use

• Documents are legible and readily identifiable

• Documents of external origin are identified and distribution is controlled.

• Obsolete documents are suitably identified and prevented from unintended use

Documented information shall be protected from unintended alterations.

8 Operation

8.1 Operational Planning and Control

Planning and developing of our operational processes are consistent with the requirements of our quality management system and are documented in a form suitable for our method of operation. In planning our processes for realization of products and services we determine the following, as appropriate:

• Quality objectives and requirements for the service, project, or contract

• The need to establish processes and documentation, provide resources and facilities as required

• Verification and validation monitoring, and the criteria for acceptability

• The records needed to provide evidence of conformity of the processes and resulting product or service

Intellectual property protection opportunities that arise during product realization, production, and provision of products and services shall be identified and selectively perfected. Perfecting includes reducing the likelihood of unauthorized disclosure and/or use of protectable information, and under the laws of countries having an existing or potential



market for the product, obtaining, maintaining, and asserting legal rights. Selecting intellectual property to perfect and committing company resources to obtaining, maintaining, and asserting legal rights shall be accomplished by the chief executive officer, exercising reasonable business judgment.

8.2 Requirements for Products and Services

Axon reviews the identified customer requirements with additional requirements of our own.

The review is conducted prior to making a commitment to the customer and ensures that:

• Requirements are defined

• Where the customer provides no documented statement of requirement, the customer requirements are confirmed before acceptance

• Contract or order requirements differing from those previously expressed are resolved

• We have the ability to meet defined requirements

The results of the review and subsequent follow-up actions are recorded. Where service requirements are changed, we ensure that relevant documentation is amended. We ensure that relevant personnel are made aware of the changed requirements. Records of the results of the review and actions arising from the review are maintained.

8.2.1 Customer Communication

Axon identifies and implements arrangements for communication with customers relating to:

• Product or service information

• Inquiries, contracts or order handling, including amendments

• Customer feedback, including customer complaints

Axon’s customer communication ensures we are:

• Providing information relating to products and services;

• Handling enquiries, contracts or orders, including changes;

• Obtaining customer feedback relating to products and services, including customer complaints;

• Handling or controlling customer property; and

• Establishing specific requirements for contingency actions, when relevant.



8.2.2 Determining the Requirements for Products and Services

When determining the requirements for the products and services to be offered to customers, the organization shall ensure that:

• The requirements for the products and services are defined, including:

o Any applicable statutory and regulatory requirements o Those considered necessary by the organization

• The organization can meet the claims for the products and services it offers

We determine customer requirements including:

• Product requirements specified by the customer, including the requirements for delivery and post-delivery activities

• Training services to educate and familiarize customers and/or end users on product usage and maintenance practices

• Customer Service support not specified by the customer but necessary for specified use or known and intended use

• Statutory and regulatory requirements related to the product or service

• Any additional requirements determined by Axon

8.2.3 Review of the Requirements for Products and Services

Axon ensures that it has the ability to meet the requirements for products and services to be offered to customers. Axon conducts a review before committing to supply products and services to a customer, including:

• Requirements specified by the customer, including the requirements for delivery and post-delivery activities;

• Requirements not stated by the customer, but necessary for the specified or intended use, when known;

• Requirements specified by the organization;

• Statutory and regulatory requirements applicable to the products and services and

• Contract or order requirements differing from those previously expressed.

At suitable stages, systematic reviews of design and development are performed, and documented in accordance with planned arrangements:

1. To evaluate the ability of the results of design and development to meet requirements

2. To identify any problems and propose necessary actions



Participants in the reviews include representatives of functions concerned with the design and development stages being reviewed. Records of the results of the reviews and any necessary actions are maintained.

8.2.4 Changes to Requirements for Products and Services

Design and development changes are identified and records maintained. The changes are reviewed, verified, and validated, as appropriate, and approved before implementation. The reviews of design and development changes include evaluation of the effect of the changes on constituent parts and product already delivered. Records of the results of the review of changes and any necessary actions are maintained.

8.3 Design and Development of Products and Services

8.3.1 General

Axon shall establish, implement and maintain a design and development process that is appropriate to ensure the subsequent provision of products and services. 8.3.2 Design and Development Planning

Axon plans and controls the design and development of product. During the design and development planning, we determine:

• The design and development stages

• The review, verification, and validation that are appropriate to each design and

• Development stage

• The responsibilities and authorities for design and development

We manage the interfaces between different groups involved in design and development to ensure effective communication and clear assignment of responsibility. The planning output is updated, as appropriate, as the design and development progresses.

Planning and developing of our realization processes are consistent with the requirements of our quality management system and are documented in a form suitable for our method of operation. In planning our processes for realization of products and services we determine the following, as appropriate:

1. Quality objectives and requirements for the service, project, or contract

2. The need to establish processes and documentation, and provide resources and

facilities as required

3. Verification and validation monitoring, and the criteria for acceptability

4. The records needed to provide evidence of conformity of the processes and resulting

product or service



Intellectual property protection opportunities that arise during product realization, production, and provision of products and services shall be identified and selectively perfected. Perfecting includes reducing the likelihood of unauthorized disclosure and/or use of protectable information, and under the laws of countries having an existing or potential market for the product, obtaining, maintaining, and asserting legal rights. Selecting intellectual property to perfect and committing company resources to obtaining, maintaining and asserting legal rights shall be accomplished by the chief executive officer to exercising reasonable business judgment.

We determine customer requirements including:

Design and Development Review

At suitable stages, systematic reviews of design and development are performed in accordance with planned arrangements:

• To evaluate the ability of the results of design and development to meet requirements

• To identify any problems and propose necessary actions

Participants in the reviews include representatives of functions concerned with the design and development stages being reviewed. Records of the results of the reviews and any necessary actions are maintained.

Design and Development Verification

Verification is performed in accordance with planned arrangements to ensure that the design and development outputs have met design and development input requirements. Records of the results of the verification and any necessary actions are maintained.

Design and Development Validation

Design and development validation is performed in accordance with planned arrangements to ensure that the resulting product is capable of meeting the requirements for the specified application or intended use, where known. Wherever practical, validation is completed prior to the delivery or implementation of the product. Records of the results of validation and any necessary actions are maintained.

8.3.3 Design and Development Inputs

Inputs relating to product requirements are determined and records are maintained. These inputs include, but are not limited to:

• Functional and performance requirements

• Applicable statutory and regulatory requirements



• Where applicable, information derived from previous similar designs

• Other requirements essential for design and development

These inputs are reviewed for adequacy, completeness, and ambiguity.

8.3.4 Design and Development Controls

Axon will apply controls to the design and development process. Within the controls the achievments of results are defined. The reviews, verification and validation is conducted to ensure that the design and development requrements are met. Documented information of these activities is retained.

8.3.5 Design and Development Outputs

The outputs of design and development are provided in a form that enables verification against the design and development input, and is documented and approved prior to release.

Design and development outputs:

• Meet the input requirements for design and development

• Provide appropriate information for purchasing, production and for service provision

• Contain or reference product acceptance criteria

• Specify the characteristics of the product that are essential for its safe and proper use

8.3.6 Design and Development Changes

Design and development changes are identified and records maintained. The changes are reviewed, verified, and validated, as appropriate, and approved before implementation. The reviews of design and development changes include evaluation of the effect of the changes on constituent parts and product already delivered. Records of the results of the review of changes and any necessary actions are maintained.

8.4 Control of Externally Provided Processes, Products and Services

8.4.1 General

Axon shall ensure that externally provided processes, products and services conform to requirements.The organization shall determine the controlled applied to externally provided processes, products and services when these are intended to be incorporated into the organization own products and services, provided directly to customer(s) by external providers on behalf of the organization, and when a process, or part of a process, is provided by an external provider resulting as a decision of the organization. Axon shall



determine and apply criteria for the evaluation, selection, monitoring of performance and re-evaluation of external providers, based on their ability to provide processes or products and services in accordance with the requirements. Documented evaluation and any information or activities resulting from these evaluations shall be retained.

8.4.2 Type and Extent of Control

We identify, where appropriate, the product by suitable means throughout product realization. We identify the status of the product with respect to measurement and monitoring requirements. We control and record the unique identification of the product, where traceability is a requirement.

8.4.3 Information for External Providers

Axon shall ensure the adequacy of requirements prior to their communication to the external provider. Axon shall communicate to external providers its requirements for:

• The processes, products and services to be provided;

• The approval of products and services, methods process and equipment as applicable and the release of products and services;

• Competence including any required qualification of personnel;

• The external providers; interactions with Axon via Axon quality clauses;

• Control and monitoring of the external providers performance to be applied by Axon, and

• Verification and validation activities that Axon or its customer intends to perform at the external provider related to Axon products or services rendered.

8.5 Production and Service Provision

8.5.1 Control of Production and Service Provision

Axon shall implement production and service provision under controlled conditions.

Controlled conditions shall include:

• The availability of information that specifies the characteristics of the products to be produced, the services to be provided, or the activities to be performed

• The availability and use of monitoring and measuring resources

• The implementation of monitoring and measurement activities at appropriate stages to verify that criteria for control of processes or outputs, and acceptance criteria for products and services that have been met

• The use of suitable infrastructure and environment for the operation of processes

• The appointment of competent persons, including any required qualifications



• The validation and periodic revalidation of the ability to achieve planned results of the processes for production and service provision, where resulting output cannot be verified by subsequent monitoring or measurement

• The implementation of actions to prevent human error

• The implementation of defined processes for release, delivery and post-delivery activities

8.5.2 Identification and Traceabilty

Axon shall use suitable means to identify outputs when it is necessary to ensure the conformity of products and services.

Axon shall identify the status of outputs with respect to monitoring a measurement requirement throughout production and service provision.

Axon shall control the unique identification of the output when traceability is a requirement, and shall retain the documented information necessary to establish traceability.

8.5.3 Property Belonging to Customers or External Providers

Axon exercises care with customer property while it is under our control or being used by us. We identify, verify, protect, and safeguard customer property provided for use or incorporation into the product. If any customer property is lost, damaged or otherwise found to be unsuitable for use, we report this to the customer and records are maintained.

A customer or an external provider property can include materials, components, tools and equipment, premises, intellectual property and personal data.

8.5.4 Preservation

Axon shall preserve the outputs during production and service provision, to the extent necessary to ensure conformity to requirements.

Note: Preservation can include identification, handling, contamination control, shelf life expiration date (for limited shelf life items), packaging storage, transmission or transportation and protection.

8.5.5 Post Delivery Activities

Axon monitors customer satisfaction information as one of the measurements of quality management system performance. We use various methodologies for obtaining and using this information.

In determining the extent of post-delivery activities that are required, Axon shall consider:



• Statutory and regulatory requirements

• The potential undesired consequences associated with its products and services

• The nature, use and intended lifetime of its products and services

• Customer requirements

• Customer Feedback

Note: Post-delivery activities can include actions under warranty provisions, contracted obligations such as maintenance services and supplementary services such as recycling or final disposal.

8.5.6 Control of Changes

Axon shall review and control changes for production or service provision, to the extent necessary to ensure continuing conformity with requirements.

Axon shall retain documented information describing the results of the review of changes, the person(s) authorizing the change, and any necessary actions arising from the review.

8.6 Release of Products and Services

Axon shall implement planned arrangements, at appropriate stages, to verify that the product and service requirements have been met.

The release of products and services to the customer shall not proceeed until the planned arrangements have been satisfactorily completed, unless otherwise approved by a relevant authority and, as applicable, by the customer.

Axon shall retain documented information on the release of products and services. The documented information shall include:

• Evidence of conformity with the acceptance criteria

• Traceability to the person(s) authorizing the release

8.7 Control of Nonconforming Outputs

We measure and monitor the characteristics of the product to verify that requirements for the product are met. This is carried out at appropriate stages of the product realization process. This process is defined in the Nonconforming Material (NCM) Reports and MRB Disposition Procedure [QA].

Evidence of conformity with the acceptance criteria is maintained. Records indicate the authority responsible for release of product. Product release and service delivery does not proceed until all the specified activities have been satisfactorily completed, unless otherwise approved by the customer.





We ensure that product which does not conform to requirements is identified and controlled to prevent unintended use or delivery. These activities are defined in a documented procedure. Nonconforming product is corrected and subject to re-verification after correction to demonstrate conformity.

When nonconforming product is detected after delivery or use has started, we take appropriate action regarding the consequences of the nonconformity.

When required, the proposed re-certification of nonconforming product is reported for concession to the customer, the end-user, regulatory body or other body. Records of the nature of the nonconformance and any subsequent actions taken, including concessions obtained, are maintained.

Axon ensures that products or services that do not conform to established requirements are identified and controlled to prevent their unintended use or delivery. Records of nonconformities are maintained as required and include:

• Description of nonconformity

• Description of actions taken

• Description of concessions obtained

• Identification of the authority deciding the action in respect of the nonconformity

9 Performance Evaluation

Axon plans and implements the measurement and monitoring activities needed to assure conformity and achieve improvement. This includes the determination of the need for, and the use of, applicable methods including statistical techniques, and the extent of their use:

• To demonstrate conformance of the product

• To ensure conformance of our quality management system

• To continually improve the effectiveness of our system

9.1 Monitoring, Measuring, Analysis and Evaluation

Axon collects and analyzes appropriate data to determine the suitability and effectiveness of the quality management system and to identify improvements that can be made. This includes data generated by monitoring and measuring activities and other relevant sources.

We analyze this data to provide information on:

• Customer satisfaction

• Conformance to product requirements

• Characteristics of processes, product and their trends including opportunities for preventive action



• Suppliers validation

9.1.1 General

Axon will determine:

• What needs to be monitored and measured;

• The methods of monitoring, measurements, analysis and evaluation needed to ensure valid product results;

• When the monitoring and measurement shall be performed; and

• When the results from monitoring and measurement shall be analyzed and evaluated.

Axon shall evaluate the performance and the effectiveness of the quality management system for monitoring and measurements, and shall retain the appropriate documented information as evidence of the results.

9.1.2 Customer Satisfaction

Axon monitors customer satisfaction information as one of the measurements of quality management system performance. We use various methodologies for obtaining and using this information.

9.1.3 Analysis and Evaluation

Axon collects and analyzes appropriate data to determine the suitability and effectiveness of the quality management system and to identify improvements that can be made. This includes data generated by monitoring and measuring activities and other relevant sources.

We analyze this data to provide information on:

• Conformance to products and services

• Customer satisfaction

• The performance and effectiveness of the quality management system

• If planning has been implemented effectively

• The effectiveness of actions taken to address risks and opportunities

• The performance of external providers

• The need for improvement to the quality management system

9.2 Internal Audit

Axon conducts periodic internal audits to determine whether the quality management system:



• Conforms to the requirements of the International Standard and to the quality management system requirements established by the organization.

• Has been effectively implemented and maintained

• We plan the audit program taking into consideration the status and importance of the activities and areas to be audited as well as the results of previous audits. The audit scope, frequency, and methodologies are defined. Audits are conducted by personnel who are objective and impartial. Our internal auditors do not audit their own work

• Audits are meant to identify both risks and opportunities for improving the Quality Management System

• Our documented procedure includes the responsibilities and requirements for conducting audits, ensuring their independence, recording results and reporting to management

• Internal audit results are reported to management

• Management responds to corrective actions in a timely manner. Follow-up actions include the verification of the implementation of corrective action, and the reporting of verification results

9.3 Management Review

9.3.1 General

The Management Review Team may consist of the President, Country Manager, EVP of Operations and other departmental Vice Presidents. Records are maintained for each management review. Management reviews are conducted at least annually.

9.3.2 Management Review Inputs

Inputs to management review include current performance and improvement opportunities related to the following:

1. Results of audits

2. Performance of external providers

3. Customer feedback

4. Process performance and product conformity

5. Status of corrective and preventive actions

6. Follow-up actions from previous management reviews

7. Changes that could affect the quality management system

8. Recommendations for improvement

9.3.3 Management Review Outputs

The outputs from our management review include, but are not limited to actions related to:



1. Improved effectiveness of our quality management system

2. Improvement of product related to customer requirements

3. Resource needs

10 Improvement

10.1 General

Axon determines and selects opportunities for improvement and implements necessary actions to meet customer requirements and enhance customer satisfaction.

Examples:

• Improving products and services to meet requirements as well as to address future needs and expectations

• Correcting, preventing, or reducing undesired effects

• Improving the performance and effectiveness of the QMS

• Risk assessment

10.2 Nonconformity and Corrective Action

Axon takes corrective action to eliminate the cause of nonconformities to prevent recurrence. Corrective action is appropriate to the effects of the nonconformance encountered. Our documented procedure for corrective action defines requirements for:

• Reviewing nonconformities (including customer complaints)

• Determining the causes of nonconformity

• Evaluating the need for actions to ensure that nonconformities do not recure

• Determining and implementing action needed

• Recording the results of action taken

• Reviewing the corrective action taken to assess effectiveness

We determine preventive action to eliminate the causes of potential nonconformities to prevent occurrence. Preventive actions taken are appropriate to the effects of the potential problems. Our documented procedure for preventive action defines requirements for:

1. Determining potential nonconformities and their causes

2. Determining and ensuring the implementation of preventive action needed

3. Recording results of action taken

4. Evaluating the need for action to prevent occurrence of nonconformance

5. Reviewing preventive action taken to assess effectiveness

6. Identifying risks and opportunities to prevent future potential nonconformance.



10.3 Continual Improvement

Axon plans and manages our processes necessary for the continual improvement of the quality management system. We facilitate the continual improvement of the quality management system through the use of our quality policy, objectives, audit results, analysis of data, continual improvement process, corrective action, risk management, and management review.

Quality Management System: Axon Enterprise Quality Manual · 2019-12-11 · We define Quality as...

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