Quality Management at a Chinese OEM – Systems and ChallengesBornschein... · Quality Management...

.consulting .solutions .partnership

Quality Management at a Chinese OEM –Systems and ChallengesOctober 17, 2017

Peter Bornschein

Automotive Round Table Beijing – Quality Management at Chinese OEM

Agenda

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• Company Introduction

• QMS Overview General− Basis and Experience

− Standard TS/IATF and ISO

− Systems Map

• Specific Implementation at OEM− What Challenges did the customer face

• Common Language and Structure

− Quality System Overview

− Integration and Collaboration

− User Interfaces

− What challenges did the project face

− Results


Agenda

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− Systems Map





− User Interfaces


− Results

msg company overview

Your global Partner for Intelligent IT Solutions

• Founded in: 1980

• Employees: > 6,500

• Turnover: 812 million €

(2016)

• Clear industry focus

• Locations in 25 different

countries

• Head office in Munich,

Germany

• Steady growth and

profitability for 35 years

4© msg | 2017

msg company overview

msg provides creative IT-Solutions to the automotive industry

BMW Brilliance

Automotive

BMW Brilliance

Automotive

Sheer

Driving Pleasure

5

msg automotive offerings

IT Process Consulting

Individual Software Development

Digitalization

SAP

Connectivity

© msg | 2017


Agenda

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− Systems Map





− User Interfaces


− Results

QMS Overview GeneralExamples for Basis and Experience

• Automotive Quality Standards− ISO9001:2008

− TS16949

• Automotive Quality Best Practices− APQP

− VDA Volumes

− Automotive SPICE

− PDCA

− Control Circuits

• Automotive Quality Experience− German Automotive Companies

− Chinese Automotive Companies

• Automotive Quality Solutions− Quality Management Cockpit

− Problem Management System

− Problem Management Reporting

− Audit System

− Warranty Info System

− Rework System

− Document Management System

− User Rights Management System

− Master Data Management System


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QMS Overview GeneralStandard ISO9001 and TS16949 / IATF16949

• ISO9001:2008 / ISO9001:2015− This International Standard specifies

requirements for a quality management system

where an organization

• TS16949:2009 / IATF16949:2016− This Technical Specification, in conjunction with

ISO 9001:2008 / ISO 9001:2015, defines the

quality management system requirements for

the design and development, production and,

when relevant, installation and service of

automotive-related products.


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Existing experience

has to be transferred,

restructured and extended

Product Realization (Do)

Quality Roof

Qu

ality

Pla

nn

ing

(P

lan

)Q

uality

Co

ntro

lling

(Ch

eck)

Quality Improvement (Act)

Quality Basement

ITO OTD DTS


QMS Overview GeneralSystems Map

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Q R

isk a

nd

Op

po

rtu

nit

y

Q O

bje

cti

ves a

nd

Pla

nn

ing

Q Portal

Platform

Q Data Basis

Platform

Q Structure

Platform

Q A

naly

sis

an

d

Evalu

atio

n

Q Cockpit

Platform

Q Documentation

Platform

Q Risk

Management

Q Problem

Management

Q A

ud

it

Q NC-Product

Management

Q M

on

itorin

g a

nd

Measu

rem

en

t

Q Methods and

Tools Platform

Q Authorization

Platform

Q R

evie

w

Q Warranty

Management

Support ProcessesQ Parts

Management

Q Supplier

Management

Q Local

Management

Q Service

Management

Q Local

Management

Q Local

Management


Agenda

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− Systems Map





− User Interfaces


− Results

Specific Implementation at Chinese OEM

Challenges at the OEM and solutions

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• Heterogeneous Process and System Landscape− Before there where many different implementations of processes and systems in different areas of the

company, which where not integrated with each other

− Now there are some of the most important processes and systems unified and integrated available for

corporate quality management

• Common Language− Before there where only isolated and incompatible structures in not integrated systems available, which made

it difficult to cooperate between the different areas of the company

− Now there is a common language in the sense of unified and centralized structure available for the whole

company, which makes it possible to bring transparency into corporate quality

Common Structure and Language

• Organization and Process Structure (Q-OPS)

• Product Structure (Q-PS)

• Product Breakdown Structure (Q-PBS)

• Unified Defect Code (Q-UDC)

• Effect Rating Index (Q-ERI)

Quality needs to be planned and managed!

Therefore a customer and quality oriented common structure

and language need to be established across the business units

of the whole company. Several aspects (e.g. objectives,

requirements, risks, chances, problems, responsibilities, costs

and decisions) have to be defined and handled on that basis to

be broken down or aggregated on the different levels. It also

supports you in building cross functional teams based on the

needs for the certain situations.


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Challenges at the OEM and solutions

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• Quality Data− Before there where many sources for quality data, which where often documented unstructured in Excel lists

and Word documents, which made it very difficult to work with

− Now the transactional data are clearly structured and centralized available for operative work and

management reporting

• Reporting− Before there where many reports depending on the different department leaders created individually based

on individual algorithms

− Now there is a common data basis with standardized reports based on unified algorithms available across

the whole company, which makes the quality KPIs transparent and comparable


Quality System Compound

14

� Standardize problem management process in

product lifecycle

� Tracking and managing product quality problem

solving

� Unify quality information sharing platform in

whole group, open and transparent

� Standardized analysis way, possible for

comparison of cross-product/series/

platform/model

� Providing warranty issues, tend of warranty

cost

� Identification and earlier warning of quality

issues

� visualized QSC master data management

platform

� Centralized master data management of QSC

systems

� Convenient way of checking group quality master

data

� Visualized QSC user/role/authorization

management platform - easier and efficient

� Centralization and standardization of QSC

account/authorization management

� No duplication/redundancy of QSC user info.

� Clear, transparent way of whole corporate

quality situation

� Ability of KPI comparison by crossing plants,

brands

� Provide important info to management for

continuous and oriented quality control

� Including 26 quality problem analysis reports for

variant requirement and different area

� Graphic analysis with detailed data, monitoring actual

solving status – open and transparent

� Standardized and high efficient problem analysis way,

big improvement than manual.

QMS -

Quality document

Management System

Audit -

Product Audit System

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Integration and Collaboration

15

PQMPMP-

ReportingQ-Cockpit

Warranty-

Info

URMM

MDMM

User Account/ Role/

Authentication

Q-Problem Data

Product related master

data/User Role/etc.

User Info./Product master data


data/Organization data

Role/Authentication Role/Authentication



WI KPI dataPMP KPI data

User Account/ Role/

Authentication

User Account/ Role/

Authentication



© msg | 2017


Overall Results Positive

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• More unified Process and System Landscape

• Common Language across areas

• Coherent Quality Data

• Standardized Reporting

Overall improved Quality

.consulting .solutions .partnership

msg systems ag (Headquarters)

Robert-Buerkle-Str. 1, 85737 Ismaning/Munich

Germany

Phone: +49 89 96101-0

Fax: +49 89 96101-1113

[email protected]

www.msg.group

msg systems (Shanghai) Co., Ltd.

慕软信息系统（上海）有限公司

Rm.1603, Pinzun Executive Mansion, No. 597 LangaoRoad, Putuo district, Shanghai, 200333, China

中国上海市普陀区岚皋路597品尊国际行政公馆1603室

邮编： 200333

Phone 电话: +86 21 5299 1586

[email protected]

www.msg.group

[email protected]

Mobile: +86 185 2103 6883

Quality Management at a Chinese OEM – Systems and ChallengesBornschein... · Quality Management...

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