Quality Management Process Flow Chart

Quality Management

Process

1. Do you have to deliver a new service,

partnership, client request, report, word

report, excel data report, or any piece of

work for a client or supplier or

internally?

YES

2. For work and tasks that are

producedstaff can apply the Swiss

cheese model for quality control.

(Another Method can be chosen if

decided they are requirements for it).

3. Upon review of the work or tasks that

need to take place. A set of quality

control criteria should be created.

Note: This is a simple but highly

effective quality control procedure.

This is a series of checks by different

staff members and / or cross checks

to different docs and / or data.

Each document created or

implementation of work can have a

different quality control criteria

applied.

4. The quality control approach

applied must be relevant to the work

that is taking place.

5. A system of checks and controls

should be established to ensure

quality of the work and to

element errors or mistakes where

possible.

6. If this is a word document that

will be sent out for example, this

could simply mean another

member of staff checking the

document before it is sent out. If

it is a more advanced excel spread

sheet, this may require checks

from 3 people and also extracting

raw data to compare to data in

the spread sheet.

End of process. NO

3.1. Please see the Quality Control

Creation process on the next page for

further details.

Review quality management

procedures for any on-going

work if required.

End of process.

Quality Management Process Flow Chart

Assess Product Quality

Output

Develop Product*

Conformance to quality

Does it deliver on its original specifications and targets?

Does it meet the set out quality expectations?

Standardise process

Setup Quality control

monitoring for continual

improvement.

YES

NO

Improve process or product

Define Process or Product

Quality Control Creation Process:

* Product in this diagram refers to any work,

task, document, software etc.. That may be

produced.

Quality Management Process Flow Chart

The diagrams to the

left show a visual

representation of

how a Swiss cheese

model works. A

system of checks are

put in place to

element mistakes or

risks.

Swiss Cheese Model Diagram.

Swiss cheese Model Process:

Quality Management Process Flow Chart

Box Number Documents and resources to be referenced Comments and Action Points

1. Do you have to deliver a new service, partnership, client request, report, word report, excel data report, or any piece of work for a client or supplier?

2. For work and tasks that are produced staff can apply the Swiss cheese model for quality control. (Another Method can be chosen if decided they are requirements for it).

Note: This is a simple but highly effective quality control procedure. This is a series of checks by different staff members and /or cross checks to different docs and data. Each document creation or implementation of work can have a different quality control criteria applied.

3. Upon review of the work that needs to take place. A set of quality control criteria should be created.

4. The quality control approach applied should be relevant to the work that is taking place.

5. A system of checks and controls should be established to ensure quality of the work and to element errors or issues where possible.

6. If this is a word document that will be sent out, this could simply mean another member of staff checking the document before it’s sent out. If it’s a more advanced excel spread sheet this may require checks from 3 people and also extracting raw data to compare to date in the excel spread sheet.