Quality Control Advisor User Guide - Freddie Mac · Quality Control Advisor®, a component of...

Quality Control Advisor®

User Guide

November 2019

Freddie Mac Quality Control Advisor Page ii November 2019

Notice

The information in this document is intended to provide general guidance to Freddie Mac Seller/Servicers. The information is offered as an aid in, not a substitute for, complying with the requirements set forth in the Single-Family Seller/Servicer Guide (the Guide). Each Freddie Mac approved Seller/Servicer must comply with all applicable provisions in the Guide, and all other purchase documents, as that term is defined in the Guide and non-disclosure agreements. This publication does not constitute a part of the Guide. In the event any information provided in this publication conflicts or is inconsistent with the provisions or requirements of the Guide or any Purchase Document, the provisions or requirements of the Guide and such Purchase Documents control and supersede the information contained this publication.

This document is not a replacement or substitute for the information found in the Freddie Mac Single-Family

Seller/Servicer Guide or terms of your Master Agreement or other Pricing Identifier Terms. © 2019 Freddie Mac

November 2019 Freddie Mac Learning Page 1

Introduction

Ch

ap

ter

1

Overview

Quality Control Advisor®, a component of Freddie Mac Loan AdvisorSM, is a secure web-based system

that enables Seller/Servicers to more effectively manage their post-funding quality control and remedy

process – including performing and non-performing loan file requests.

You can easily:

• Check the status of a loan review so you know where it is in the loan file review and remedy

process.

• Upload documents and loan files and get immediate confirmation that we've received the

documents.

• Quickly and easily view all outstanding documentation requests. Immediately learn the status

of loan file reviews. Track defects and see sample and deficiency trends.

• Easily adjust filters to view your loan review summaries. See your top 5 deficiencies, top 10

missing document types and missing document rate. Adapt reports to what you want to see in

a certain month.

• View and download your QC sample to get a jump start on your loan file requests. Track the

status of your QC samples and view loan review status.

The table below outlines the main functions and features in Quality Control Advisor:

Function Description

Loan File

Management

Provides information on file requests and specific file issues, including missing

and incomplete documents, appeals and incomplete file statuses.

Remedy

Management

Provides information on outstanding repurchase or remedy requests.

Seller/Servicers can view the loan status, latest actions and provide real-time

comments to the Remedy Management team.

Management

Reporting

Provides flexible reports and customizable dashboards containing current,

historical and trending data for QC and remedy data.

Miscellaneous Provides access to Adverse Self Reporting, Report Adverse Loan, and Non-QC

Sample information.

Note: Effective 11/11/2019, Customer Administrators will provision users through Freddie Mac Access

Manager.

Historical Data

Quality Control Advisor contains data as of January 1, 2017, as well as all outstanding requests.

Historical data is accessible in the main functions as follows:

Function All Outstanding

File Requests

All Outstanding

Remedy Requests

All Outstanding

File Remedies

Loan File Management X

https://sf.freddiemac.com/tools-learning/freddie-mac-learning/overview





Chapter 1 - Introduction


Remedy Management X

Management Reporting X X

Establishing User Roles

User roles determine a designated user’s access within Quality Control Advisor. User roles are defined

for each of Quality Control Advisor’s three main functions. Each User Role is given different access

and functionality. Your organization may assign multiple user roles to a single individual.

Seller/Servicers must assign employees to the specified user roles (authorized tasks) for Loan File

Management, Remedy Management, and/or Management Reporting. If a user needs access to both the

Loan File Management and the Remedy Management views, a Seller/Servicer should choose Loan File

Management Customer Read Only (RO) and Remedy Management Customer Write or Remedy

Management Customer RO. All user roles can reset their individual password.

The table below outlines access rights and responsibilities of each of the User Roles:

Role Description

Loan File Management

Customer RW

(Read/Write)

The user has access to the Loan File Management view, where users may view

and download current and historical samples, checklists, and view missing

documentation requested. Users may follow the status of loan reviews, enter

comments regarding documentation and upload QC requested files and

documents.

Remedy Management

Customer RO

(Read Only)

The user has access to the Remedy Management view used for reviewing

repurchases, remedy, and appeal requests in the system. Records are restricted

to only those assigned to the responsible family. A user with this role can view

Customer Comments and Freddie Mac External Comments but cannot add

comments or change the file status.

Remedy Management

Customer RW

(Read/Write)

The user has access to the Remedy Management view used for reviewing

repurchases, remedy, and appeal requests in the system. Records are restricted

to only those assigned to the responsible family. A user with this role can view

Customer Comments and Freddie Mac External Comments as well as add

additional comments and change customer status.

Management

Reporting

The user has access to the Management Reporting view used to view key QC

current and historical data metrics for analyzing trends to help you identify and

correct possible loan manufacturing process deficiencies. This user can create

customizable dashboards to access and manage reports reflecting data on QC

samples, loan file deficiencies, and file review pipelines as well as generate

flexible reports for further analysis or distribution within their respective

organization.








How to Obtain User Names and Passwords

The table below outlines how to obtain user names and passwords to access Quality Control Advisor,

or to modify and/or delete an existing user:

Role Action

Customer Administrator Freddie Mac Access Manager is a self-service system that enables

Seller/Servicer Customer Administrators who have registered and received

Freddie Mac's authorization, to create, manage, and provision their users'

access to certain Freddie Mac Single-Family sourcing and servicing tools and

applications.

All Users

(All roles)

New users must click the e-mailed link, enter the PIN, and create a new

password within the timeframe designated in the e-mail.

Before You Begin Using Quality Control Advisor

Before you begin using Quality Control Advisor, ensure you meet the minimum system

recommendations and have access to Quality Control Advisor. This section provides information on

system recommendations, hours of operation, and accessing Quality Control Advisor.

System Recommendations

We recommend using Microsoft Internet Explorer 11 and Mozilla Firefox 45. If lower browser versions

are used, you may notice some display and format differences.

Hours of Operation

Click this link and navigate to the Quality Control Advisor hours of operation –

https://sf.freddiemac.com/tools-learning/loan-advisor/hours-of-operation

Accessing Quality Control Advisor

Quality Control Advisor is accessed via the Internet. To access, complete the following steps:

Step / Action Result / Notes

1. You can access the Loan

Advisor Portal page via

the following URL:

https://sf.freddiemac.com

/tools-learning/loan-

advisor/overview

NOTE Bookmark this address for future access.






https://sf.freddiemac.com/tools-learning/access-manager/overview

https://sf.freddiemac.com/tools-learning/access-manager/overview



https://sf.freddiemac.com/tools-learning/loan-advisor/overview









The Freddie Mac Home page

displays.

2. Click LOG IN.

2. Enter the Username and

Password from your

Freddie Mac email

message.

Then click LOG IN.

OR

Enter your Username and

Password to access the

Loan Advisor Welcome

page.

The Loan Advisor page displays:

NOTE You may change your individual password at any time. Launch

the following demonstration for extra help: User Profile and

Reset tutorial.

NOTE Passwords must be at least eight characters long and must

include at least two alpha and one non-alpha character. To

ensure the security of your data, we recommend you change

your password regularly— preferably every 90 days.

NOTE If you forget your username or password, follow the prompts

from the links Forgot your username/password? at the bottom of

the LOG IN window.

NOTE Visit the Quality Control Advisor web page at

http://FreddieMac.com/loanadvisorsuite/qualitycontroladvisor/

to help you get started with Quality Control Advisor tips, quick

references, news, training information and other useful tools.






http://freddiemac.elearningserver.com/p/7733093796




http://freddiemac.com/loanadvisorsuite/qualitycontroladvisor/

http://freddiemac.com/loanadvisorsuite/qualitycontroladvisor/




3. On the Loan Advisor ®

Welcome page, click

Open across from Quality

Control Advisor.

The Welcome to Quality

Control Advisor page

displays (shown below).

The Loan Advisor Welcome page displays:

NOTE When you select your User Name, a drop-down menu displays

with My Preferences information and the ability to log out.

NOTE If this is the first time you are using your User Name and

Password, you will be prompted to change your Password and

set the Security Profile questions.









Navigating Quality Control Advisor

The Welcome to Quality Control Advisor page - The user role(s) assigned to you will determine what

functionalities you can view/access. Therefore, only functions under your user role(s) will display.

The table below provides a brief description of the functions and features available in Quality Control

Advisor:

Feature Description

Loan Advisor

Menu

▪ Links to the Loan Advisor Home Page

▪ Menu toggles between the Loan Advisor Page and Quality Control Advisor

Welcome page.

User

Information

Provides access to resources and support:

▪ Displays the User ID you used to log into Quality Control Advisor. When you

select your User Name, a drop-down menu displays with My Preferences

information and the ability to log out.

▪ Contact Us displays the email address used to request assistance, business

support and application availability hours.

▪ Help provides access to the Loan Advisor online help system.

Functions ▪ User Roles (Loan File Management, Remedy Management, and/or Management

Reporting as applicable)

▪ Miscellaneous (self-reporting)

▪ Notices - Provides information about upcoming or current system availability. It is

important to review these messages as they may indicate planned down time for

technical enhancements or may reference potential data delays if processing jobs

are running longer than expected.

Technical

Support

Displays information on contacting Technical Support.








Feature Description

Other

Features/

Functionality

Other features/functionality available (where applicable) in Quality Control Advisor

include:

Online help: Click the help icons to access additional information on

individual Management Reporting data sections.

Click the print icon to print a copy of any section, dashboard or report. This

creates a PDF which you can then open or save, and easily print.

Click to view loan-level details. A pop-up window will display the

associated loan-level details.

You can export data by clicking Export To Excel. Refer to Exporting Data

section of the applicable Chapter for more information.

Columns of information can be sorted in ascending or descending order

by clicking the column title.

To sort by a different column, simply click on the heading of the column

you wish to sort.

Click the arrow to scroll up and down a page.

Click the arrow to scroll up a page.

Use the scroll bar at the bottom of the page to view all columns of data.

Hover your cursor over a column heading to view a heading title or to adjust the

column width.

Action Result / Notes


Provides summarized

reporting on loan file

requests and key loan file

statuses.









Remedy Management

You can access loan

information and reporting

regarding remedies in your

pipeline.

Management Reporting

You can view your QC and

remedy data through

various reports and create

an individualized

dashboard.









Miscellaneous

This function contains

miscellaneous features

including: Adverse Self

Reporting, Report Adverse

Loan and Non-QC Sample.








Online Help

Click to access a robust online help tool that provides step-by-step instructions for most common

functions.

Action Result

You can access Online

Help from any page

within Quality Control

Advisor by clicking the

Help icon on the right

side of the page.

The Welcome to our Help

Center page displays.

You may either click on

topic that you need help

with, or search for

content in the search

field.

To exit, close the tab to

get back to the system

The page displays

information on topic

you selected.

Favorites

Click to save a topic to

favorites.

To view topics previously

saved, click .

Example – Loan File Management Help page








Action Result

The topics saved will

appear under ‘Favorites’.








Ch

apte

r

2

Loan File Management offers five tabs to view Quality Control (QC) loan file data: 1) Quick Reports 2) Loans, 3) Document Requests, 4) Appeals and 5) Document Upload Log.


When entering Loan File Management, you will be taken to the Quick Reports tab on the Loan File Management main page – the default landing page.

A comments alert message appears in the upper right corner of each of the five tabs to notify you if new Freddie Mac comments are available for loans.

Click anywhere on the new comments available hyperlink to access the comments.

The alert message also indicates the number of new comments available. In this example, there are 2 new comments.

NOTE: Quality Control Advisor data is refreshed daily. The effective date of the data is noted in the upper right-hand corner of the screen, and typically has a 24- to 48-hour lag time.

Other features/functionality available in Loan File Management:

Page navigation icons become active when six or more records appear under a specific review type category to access additional records.

Columns of information can be sorted in ascending or descending order by clicking the column title.

To sort by a different column, simply click on the heading of the column you wish to sort.

Use the scroll bar at the bottom of the page to view all columns of data.

Hover your cursor over a column heading to view a heading title or to adjust the column width.






Chapter 2 - Loan File Management

November 2019 Freddie Mac Learning 2


A New Comments pop-up displays with a list of the new comments.

Double click anywhere within a row to access the Loan Detail page and review the comment(s).

NOTE: If no record, or more than one record is selected, the error message displays: ‘One record must be selected to proceed.’

On the Comments History tab of the Loan Detail screen, click on the comment you want to view. The screen will expand to display the Comment Detail.

For step-by-step instructions on how to add or reply to comments, refer to the Comments section of this chapter

Click the ‘X’ to exit out of the Loan Detail screen. The system will navigate back to the New Comments window.

The number of new comments available is updated in the New Comments popup.

The number of new comments available is updated in each of the five tabs.

Quick Reports The Quick Reports tab provides summarized reporting on loan file requests and key loan file statuses.









The Quick Reports tab page provides:

1. A summary of the number of active files, document and appeals requests.

2. A breakdown of current and historical sample requests by review type. (Historical requests include the previous six months of requests.)

3. Links to view details on specific requests or appeals. (Links are blue.)

Under Sample Requests, the Current Month tab and Historical tab contain icons to expand ( ) or collapse ( ) sections with more information on the requests.

Each section includes: • Type of review. • Date the files were requested. • Number of files within the request. • Number of files pending delivery by the customer or receipt by Freddie

Mac. • Progression bar indicating what percent of the requested files were

received. • Checklist PDF containing details on required file documentation for that

specific sample.

Option to export the sample request details.

2

1

3








To view any of the report details, click the applicable blue link under File Requests, Document Requests, Appeals or Sample Requests.

Current Month Tab View:

For the Historical tab, click to expand a row to access individual sample requests, or select View Detail for a complete listing.

Historical Tab View:








The report you select opens with a list of applicable loans. This example lists loans with missing or incomplete document requests.

With each Quick Report, the fields that appear can be used as filtering criteria to search for an individual loan.

Select your search criteria and click Filter.

The record(s) found re-displays with the results.

To clear the filter criteria, click Reset.

Double-click on any row for more details about the loan.

For information on other features available (i.e. Export to Excel or Upload Documents), refer to the Additional Features section of this chapter.

To return to the previous screen,

click the symbol at the top left of the screen.

NOTE: For field definitions, refer to the Data Field Definitions at the end of this chapter.

Loans The Loans tab provides the most comprehensive details on a loan or group of loans.









To view details on a loan or group of loans, select the Loans tab on the Loan File Management page.

Any of the fields in the top portion of the Loan File Management page can be used as filtering criteria to search for an individual loan or group of loans. Select your criteria and click Filter.

The record(s) found re-displays with the results.

To clear the criteria, click Reset.


For field definitions, refer to the Data Field Definitions at the end of this chapter.

Document Requests The Document Requests tab provides a list of the missing and/or incomplete documents for an individual loan or group of loans. Prior to imaging, Freddie Mac reviews the file. If required critical documents are not included in the file, the file is deemed incomplete and Seller/Servicers are notified of the incomplete critical documents only. A file does not continue through the review process until Freddie Mac receives the critical documents.









To view a list of QC loans with document requests, select the Document Request tab on the Loan File Management page.

Any of the fields in the top portion of the screen can be used as filtering criteria to search for an individual loan or group of loans.

After selecting your search criteria, click Filter. The record(s) found re-displays with the results.

To clear the search criteria, click Reset.



Appeals The Appeals tab provides a list of loans with an appeal. Seller/Servicers can view basic information about the appeal and status.

Action Result / Notes To view a list of loans with an appeal, select the Appeals tab on the Loan File Management page. Any of the fields in the top portion of the screen can be used as filtering criteria to search for an individual loan or group of loans. Select your search criteria and click Filter. The record(s) found re-displays with the results. To clear the search criteria, click Reset. For information on other features available (i.e. Export to Excel or Upload Documents), refer to the Additional Features section of this chapter. For field definitions, refer to the Data Field Definitions at the end of this chapter.








Document Upload Log

The Document Upload Log tab provides a list of uploaded documents. Seller/Servicers can view basic information about the uploaded document such as the document type, who uploaded the document, the submission date and can view the uploaded documents.


To view a log of uploaded documents, select the Document Upload Log tab on the Loan File Management page.

Any of the fields in the top portion of the screen can be used as filtering criteria to search for an uploaded document or group of documents.

After selecting your search criteria, click Filter. The record(s) found re-displays with the results

To clear the search criteria, click Reset.

To view a document uploaded via Quality Control Advisor, click the icon in the applicable loan record. The View Doc pop up window displays the uploaded document.



NOTE: If an associated Seller/Servicer uploads a document on your behalf, you can see it in the Submitted By Company column.

Additional Features

The following features are available in most of the Loan File Management tabs:

• View Loan Detail

• Export to Excel

• Multi Loan Search

• Letter Text

• Comments

• Upload Documents

View Loan Detail









To view individual loan information, double-click anywhere on the loan within the row.

The Loan Detail page displays selected loan information.

To view data, you can navigate among the Loan Data, Seller/Servicer Data, Loan History, Letter Text and Comments History sub-tabs.

Data sub-tab: To view loan data for a specific loan, select the Data sub-tab.

Seller / Servicer (Slr/Svcr) sub-tab: To view Seller / Servicer data for a specific loan, select the Seller / Servicer sub-tab.

History sub-tab:

To view selected loan history information, including documents requested or submitted, select the History sub-tab.

• You can view the Document Upload History and the document(s) uploaded to Freddie Mac through Quality Control Advisor on this page.









Letter (Ltr) Text sub-tab:

To view letter text for a specific loan, select the Ltr Text sub-tab.

Export to Excel


To export data, click Export to Excel.

A new window displays asking if you want to Open or Save the Excel file.

Multi Loan Search


The Multi Loan Search allows you to search for a group of loans using loan numbers. To search and view results on a specific group of loans, you can either create an Excel spreadsheet with the list of loan numbers and upload it or enter loan numbers in the Multi Loan Search list box. You can use a list of Freddie Mac, Seller, or Servicer Loan Numbers.









If using an Excel spreadsheet, create the list of loan numbers in the Excel spreadsheet. Your list can have as many loan numbers as needed as long as there are no numbers in the header row (row 1).

Save the file to your desktop.

Click Multi Loan Search.

A pop-up window will display where you can select a search type from the drop-down list. The type selected needs to match the specific loan numbers you entered in the spreadsheet (Freddie Mac, Seller, or Servicer Loan Number).

Once the type has been selected from the drop-down menu, click Browse and find the Excel file on your desktop.

Select the Excel file and click Search.

NOTE: Seller/Servicer loan numbers must match those displayed by

Freddie Mac, i.e., missing leading zeros will result in no information

You may also use the list box. Enter the loan numbers (or drag/drop a list) in the search box, then click

Search.









Your results will display on the Import Loan Number List Results page.

To return to the previous screen, click the back arrow symbol at the top left of the screen

NOTE: Any unmatched loans will not be displayed in the results.

Letter Text


To access the letter text associated with a loan, click on the loan to highlight it, and click Letter Text.

NOTE: You can select more than one loan before clicking Letter Text.

You can also clear a selection by clicking on the loan again, or by using the Deselect all button to clear all selections.

The Letter Text History displays. Click on the loan to highlight it and Letter Text Results displays.

Comments









Add Comments

To add comments (start a new comment thread), click on the loan you wish to include for the comment in the Loans, Document Requests, Appeals or the Document Upload Log, and then click Comments.

NOTE: If no record or more than one record is selected, the user will

receive the error message “One record must be selected to proceed.”

The Comments History tab of the Loan Detail screen displays. Click Add Comments.

• Comment Statuses are: New, In Progress and Completed.

• To view your comment, click the arrow located to the right of Comment Status column. The screen displays to display all comments for that particular Comment ID.

• The latest comment in the thread will display

The Add Comments pop-up displays. Select the Category from the drop down.

Add your new comment in the text box and click Submit.









The new comment will appear in the Comments History tab of the Loan Detail screen.

Reply to a Comment

To reply to a comment, highlight the record you want to respond to.

The Reply button activates. Click Reply.

NOTE:

The Comment Detail displays at the bottom of the screen.

Only the latest applicable comment will display.

Comment statuses are:

• New

• In Progress

• Completed

A ‘Reply Comment’ pop-up displays. Add your response in the text box and click Submit.

To view your comment history, click the arrow located to the right of that particular comment. The screen expands to display all comments for that particular comment.








Upload Documents

The Upload Documents option allows you to securely send Freddie Mac loan files or documents through Quality Control Advisor. One or more loan files or documents in a PDF file format may be uploaded at a time. There are two ways to upload documents in Quality Control Advisor: Single Loan Upload and Multi Loan Upload. All documents and files uploaded via Quality Control Advisor should:

Be a single PDF (Portable Document Format) file.

Not exceed 100 MB or 1000 pages.

Not be password-protected or encrypted.

Have a file name of less than 100 characters.

Single Loan Upload

The Single Loan Upload allows you to upload a loan file or document to a specific loan. There is no required naming convention when using the Single Loan Upload function.


To upload documents for an individual loan file, use the search field to locate the loan.

1. Click anywhere on the loan within the row to highlight it and click Upload Documents.

The Loan Detail page displays with the selected loan information.

NOTE: You can also double-click on the loan.

2. The Document Upload page displays. The Loan Detail page displays. Select the Upload Docs tab.









The following document types may be uploaded one at a time through this page for the selected loan file:

• Loan File

• Document Requests

• Appeals

Data and prompts that display are based on the type of document you want to upload.









3. Select the type of documentyou want to upload.

Step 1: Select Upload Type from the drop-down list.

Step 2: Upload Docs Click in the dashed box to browse for a file or drag and drop files.

Example: Loan File

The following data displays when Loan File is selected:

Doc Type and Description Data Fields

Subject Loan File:

The file requested by Quality Control for audit.

Data displayed includes: the file request date (1st File Rqst Date, the 2nd File Rqst Date (if applicable), the Due Date, Status Date and File Order Status.

Original Loan File:

The previously approved full credit file required for some streamline refinance types. This will be detailed on the sample request if required.

Date Received and the Note Date.






f404839

Highlight




4. Browse.

5. Locate the .pdf file you want to upload and click Open.

6. The dashed box displays the type of document selected for upload.

To continue adding documents, follow the same process of choosing a file until you have selected all the files you plan to upload at that time.

To remove a document from the list, highlight the document and click Cancel.

7. Once you have completed adding or removing documents, click Upload.









8. An information message displays indicating the documents uploaded. Click OKAY.

To upload Document Requests, repeat steps 2 to 8 above.

NOTE:

In the Document Upload screen:

• For Missing/Incomplete Documents: Click the checkbox(s) next to the document(s) you wish to upload or select the checkbox in the header row to select all the documents listed.

Example – Document Requests

Doc Type/Description

Data Fields

Missing/Incomplete Documents:

Documents that are requested by QC when reviewing the file.

Data displayed includes: The Doc Code, Date Ordered, Doc Order Status, a description of the documents, and if applicable, additional comments.

• For Doc Order Status of “Ordered” or “Rejected”, the checkboxes are enabled for you to select the document(s) you wish to upload.

• For Doc Order Status of “Received”, “Received / Alt Docs Provided” and “Canceled”, the checkboxes are disabled.









Appeals

Select Appeals as the Upload Type.

To upload an Appeal document, repeat steps 2 to 8 above.

A cover letter must accompany an Appeal submission.

Example: Appeals

Appeals - Data Fields

Data displayed includes: Date Received, Date Letter Published, Primary Appeal Status and the Appeal Decision.

NOTE: You may upload Appeals to Quality Control Advisor or to the Appeal Mailbox. Please do not send the appeal to both locations.

You may upload an Appeal when the Customer Review Status is Remedy Receipt Pending status ONLY.

If the status is Appeal Decision Pending, the following error message pop-up will display: An appeal has already been received and is pending review. If you have additional information that should have been included with the existing pending appeal, please contact your Remedy Underwriter. For any status other than Remedy Receipt Pending or Appeal Decision Pending, the following error message will display in the Error column on the Document Upload Log: Appeal cannot be uploaded because there is no open repurchase.









History tab

After documents are successfully uploaded, the date the documents were uploaded displays in the Date Submitted column.

Loan File:

Once Freddie Mac QC processes the Subject Loan File, the Status Date, File Order Status, Date Submitted columns will be updated.

The Doc Code reflects the document type you selected.

Document Requests:

Once Freddie Mac QC processes the documents, the Status Date and Doc Order Status columns will be updated.

Appeals:

Once Freddie Mac QC processes the Appeal, the Date Received and Primary Appeal Basis columns will be updated.

After a decision has been made on the appeal, the Appeal Decision field is updated.

NOTE: Typically, it takes 24-48 hours for the View Loan page to reflect the updated information

View History of Uploaded Documents:

The Document Upload History section of the Loan Detail page displays the history of uploaded documents.

View Doc allows Seller/Servicers to review loan files and or documents uploaded via Quality Control Manager.

To view an uploaded document, click the icon in the applicable loan record.









The View Doc pop up displays.

Hover your cursor over the top of the screen and options to save, print, expand/collapse the view or view as a pdf doc will display.

Click the X at the top of the screen to exit out of the document.

NOTE: Loan files and documents uploaded via Quality Control Advisor will be available to Seller/Servicers for viewing until the loan review has been closed/cancelled.

NOTE: User can only view documents associated with that Seller/Servicer.

Multi Loan Upload

The Multi Loan Upload allows you to upload multiple Loan Files and Documents in multiple batches. Each batch can consist up to 20 documents/loan files for multiple loan numbers at the same time. If you have multiple batches, you can start a new batch after the previous batch has completed Quality Control Advisor’s verification process.

This functionality also allows Quality Control Advisor users to upload files for any valid Freddie Mac loan number, providing the ability of Sub-Servicers or original Sellers to upload loan files and documents for the Seller/Servicer responsible for QC review.


To upload documents for multiple loan numbers at the same time, click the Upload Documents button from the Loans, Document Requests or Appeals screen without selecting a loan number. The Multi Loan Upload page displays.

NOTE: You may upload an Appeal when the Customer Review Status is in Remedy Receipt Pending status ONLY.

If the Customer Review Status is Appeal Decision Pending, the following error message will display in the Error column on the Document Upload Log: An appeal has already been received and is pending review. If you have additional information that should have been included with the existing pending appeal, please contact your Remedy Underwriter. For any Customer Review Status other than Remedy Receipt Pending or Appeal Decision Pending, the following error message will display in the Error column on the Document Upload Log: Appeal cannot be uploaded because there is no open repurchase.









Click on the dashed box to browse for files or drag and drop files into the box.

NOTE: Each file must be a single PDF and not exceed 100MB.

Loan files and documents must follow strict naming conventions. The file name must meet the following specifications:

Begin with the Freddie Mac Loan Number,

Followed by an underscore, and

End with one of the following Doc Type designations:

Subject Loan File LN

Original Loan File OLF

Missing Docs/Incomplete Docs MD_INC

Appeals APL

One Upload per Loan # Example:

123456789_LN

987654321_MD_INC








Action Result/Notes

After selecting the files for upload, click Upload.

Once the document upload process begins, Quality Control Advisor verifies and uploads the file(s).

NOTE: If you need to delete a file from the list before uploading, click “Cancel”.

After the upload batches are completed, a pop-up message will display advising you to validate the upload via the Document Upload Log.

The uploaded batches are assigned a Batch Number.

To validate the upload results or access later, click the Document Upload Log tab.

NOTE Upload Status: Loans included in the batch will be listed in the Document Upload Log with an Upload Status of ‘Processing’ until the loan has been validated. After the loan has been








Action Result/Notes

validated, the upload status will update as either Complete or Error.

NOTE Initially, the “Submitted By” and “Submitted Date” are populated on the Document Upload Log. The document/loan file status is populated after the uploaded document/loan file is reviewed and logged by Freddie Mac (typically within 48 hours).

Data Field Definitions

The following table describes data fields available on the Loan File Management tabs.

Field / Column Title Definition

1st File Request Date Date the loan file was first requested for review.

2nd File Request Date Date the loan file was subsequently requested for review.

Appeal Decision Freddie Mac’s decision in response to an appeal submitted by the Seller/Servicer:

• Deny Appeal / Uphold Remedy

• Rescind Appeal / Waive Remedy

Appeal Decision Reason Reason for an Appeal Decision.

Appeal Status Current status of the appeal request.

• 2nd Level Apl Dcsn Pending: Appeal decision is waiting for a second review.

• Appeal Dcsn Pending: Appeal decision has not yet been made.

• Closed: Appeal decision is complete.

• SS Apl Notification Pending: Appeal decision is pending publishing.

• Canceled: Appeal has been canceled by Freddie Mac. A decision will not be made on the appeal and the Remedy is upheld.

Associated Loan Number Number used to identify the file used to make the original decision on the mortgage. Also known as the ‘original loan file’.









Bifurcation Type An indicator as to whether the liability for the origination representations and warranties is split between two or more Seller/Servicers.

• FRE Settlement: As a result of a negotiated settlement, Freddie Mac has relieved the Seller/Servicer of most origination representations and warranties.

• FULL: The Seller is responsible for all origination representations and warranties as defined in the applicable Purchase Documents; Freddie Mac generally may not hold the Servicer responsible for a breach of these representations and warranties.

• NONE: There is no bifurcation.

• OPERATIONAL: The Seller is responsible for all origination representations and warranties as defined in the applicable Purchase Documents; Freddie Mac may hold the Servicer responsible for a breach of these representations and warranties if Freddie Mac suspends or terminates the Seller.

Customer Review Status Status of the review.

• File Receipt Pending: Full loan file has not yet been received.

• Pre-Underwriting: Loan file has been received. Loan file will be reviewed for completeness, will be imaged/indexed to Freddie Mac standard and re-verifications will be completed (if applicable) in preparation for underwriter review.

• Review in Progress: Loan file is pending review or actively being reviewed by underwriter.

• Remedy Receipt Pending: A repurchase request has been issued.

• Appeal Decision Pending: Appeal decision has not yet been made.

• Review Closed-Acceptable: Review has been closed and the loan file is acceptable.

• Review Closed-Not Acceptable: Review has been closed and the loan file is not acceptable.

• Review Cancelled: Review has been cancelled.

• Review Closed-Pending Reissue: Current review is being closed, but the request is being reissued for a different review reason.

• MI Appeal

• Status Pending

Date Appeal Received Date when Freddie Mac received the appeal from the Seller/Servicer for the Remedy request

Date Letter Published Date the appeal decision letter was published.

Date Ordered / Date Requested

Date the documents were requested by Freddie Mac.

Date Received Date the documents were received by Freddie Mac.

Date Submitted Date the specific document was uploaded for the loan.









Date Type The date type search filter. Once the type of search is selected, an applicable start and end date can be entered as search criteria. Options may include:

• 1st File Request Date

• 2nd File Request Date

• Appeal Received Date

• Date Appeal Received

• Date Due

• Date Letter Published

• Date Received

• Date Requested

• File Received Date

• File Request Due Date

• Review Close Date

Doc Code Code that identifies the request as either a missing (MD) or incomplete document (INC).

Doc Description Description of Incomplete Docs / Incomplete Docs Description

Category or type of the critical missing documents requested.

Description of Missing Docs Category or type of missing documents requested.

Doc Order # Numerical sequence of document(s) ordered.

Doc Order Status Current status of the request.

• Ordered: A request has been sent to the Seller/Servicer.

• Received: The requested document(s) was received from the Seller/Servicer.

• Received / Alt Docs Provided: An alternative to the requested document(s), which may or may not satisfy the request, was received from the Seller/Servicer.

• Rejected: The document(s) received from the Seller/Servicer did not satisfy the document requested by Freddie Mac.

• Cancelled: The request for this document was cancelled. The requested documentation is no longer needed.

Doc Type Doc Type – Identifier used to classify the uploaded document. Valid values include:

• Appeal

• Missing/Incomplete Documents

• Original Loan File

• Subject Loan File

Family # The unique identification number assigned to the Seller/Servicer family that is responsible for the mortgage.

Family Name Name of the Seller/Servicer corresponding to the assigned Family #.









File Order Status Current status of the request.

• Ordered: A file request has been sent to the Seller/Servicer.

• Overdue: The file requested has not been received by the due date.

• Received: The requested file was received from the Seller/Servicer.

• Cancelled: The request for this file was cancelled. The requested file is no longer needed.

File Request Due Date Date the loan file is due for delivery to Freddie Mac.

File Received Date Date Freddie Mac received the loan file requested for review.

FM # / FM Loan # The unique identification number assigned by Freddie Mac to the mortgage at delivery/funding.

Funding Date Date Freddie Mac disbursed payment to the Seller for the mortgage purchased by Freddie Mac.

Incomplete Docs Critical documentation required to begin the underwriting is missing.

Incomplete Docs Comments

Detailed description of the critical missing documents (if available).

Order from SSR # The unique Seller/Servicer number from which Freddie Mac ordered a loan file for review.

Order from SSR Name Name of Seller/Servicer from which Freddie Mac ordered a loan file for review.

Original Loan File The original credit qualifying file for the loan that is being refinanced.

Primary Appeal Basis Reason associated with the appeal submitted by the Seller/Servicer.

Primary Deficiency The primary defect of the mortgage.

Property Address Street address of the subject property.

R&W Family Name Name of the Seller/Servicer family that is providing representations and warranties for the mortgage.

R&W Family # The unique identification number assigned to the Seller/Servicer family that is providing representations and warranties for the mortgage.

Responsible Family Seller/Servicer family to which the remedy request was sent.

Responsible Family # The unique identification number assigned to the Seller/Servicer that is responsible for the representations and warranties for the mortgage.

Review Close Date Date the review was closed.

Review Type Type of review requested.

• PL: Performing

• NPL: Non-Performing

• CPL: Compliance

• CPL/PL: Dual Review for both Compliance and Performing

• CPL/NPL: Dual Review for both Compliance and Non- Performing









Sample Type Sample types within the Management Reporting function include the following:

• PL Base - Performing Loan Base

• PL Target - Performing Loan Target

• NPL – Non -Performing Loan

• CPL - Compliance

• Other

Seller # The unique identification number assigned to the Freddie Mac Seller.

Seller Loan # The number assigned by the Seller to identify the mortgage within the Seller’s system.

Seller Name Name of the Freddie Mac Seller.

Servicer # The unique identification number assigned to the Freddie Mac Servicer.

Servicer Loan # The number assigned by the current Servicer to identify the mortgage within the Servicer’s system.

Servicer Name Name of the Freddie Mac Servicer.

State State where the subject property is located.

Status Date Date the Doc Order Status or File Order Status changed.

Zip Code Zip/Postal Code of the subject property address.







Remedy Management

Ch

ap

ter

3

Remedy Management provides a remedy dashboard and four tabs to view information on issued,

outstanding and closed repurchase or remedy requests: 1) Single Loan, 2) Pipeline, 3) Reports and 4)

Document Upload Log.

Remedy Dashboard

The remedy dashboard provides a quick visual breakdown of open remedies. The information includes a

summary view of open remedies with more detailed data available for each dashboard section selected.

The table below provides a description of the aging buckets of the outstanding remedies.

Field Description

Remedy Outstanding Total number of loans that have an outstanding remedy request.

Total Estimated Owed The sum of Estimated Owed for the loans that have an outstanding remedy

request.

Loans <= 60 Days Total number of loans that have an outstanding remedy request <= 60 days

past the repurchase letter date as calculated by “Data as of” date.

Loans 61 - 90 Days Total number of loans that have an outstanding remedy request 61 - 90 days


Loans 91 - 120 Days Total number of loans that have an outstanding remedy request 91 - 120 days


Loans 121 - 365 Days Total number of loans that have an outstanding remedy request over 121 -

365 past the repurchase letter date as calculated by “Data as of” date.’

Loans > 365 Days Total number of loans that have an outstanding remedy request >365 days


Loans with Open

Appeals

Total number of loans that have an outstanding remedy request and an open

appeal.

Loans Agreed to

Repurchase

Total number of loans that have an outstanding remedy request with an

agreement to repurchase.






Chapter 3 - Remedy Management



When entering Remedy

Management, you will see the

remedy dashboard. The

dashboard appears at the top

of each of the four tabs. in

The top of the dashboard

includes totals for the number

of outstanding remedies and

an estimated amount owed.

Below the totals the

information is broken down

further by ‘aging buckets’ of

the outstanding remedies.

The loan count totals, loan

count % and dollar amount for

the Total Estimated Owed are

based upon the filter criteria

you select.

Filter the remedy information

in the dashboard by clicking

FILTER BY. The screen

expands to display the filter

section. Options include

filtering by Remedy Source

and/or Current Remedy

Description. Select the radio

button next to the information

you want in the dashboard.

To view the loan details, click

the applicable blue hyperlink.

The symbol indicates you

can click on that badge to

access the loan-level detail in

each aging ‘bucket’.

ntains the following information (reflected in order of appeance

NOTE Other features/functionality available in Remedy Management:

You can export data by clicking Export To Excel. Refer

to Exporting Data for more information.

Columns of information can be sorted in ascending or

descending order by clicking the column title.

To sort by a different column, simply click on the

heading of the column you wish to sort.

Use the scroll bar at the bottom of the page to view all columns

of data.

Hover your cursor over a column heading to view a heading

title or to adjust the column width.

Refer to Chapter 1 - Introduction for information on other features/ and

functionality available in Quality Control Advisor.









View Loan Details

A pop-up displays the loan-

level details for the selected

loans.

The filter parameters you

selected will display in the

header portion.

To view the details of a

specific loan, double click

anywhere on the loan within

the row. The Loan Detail page

displays the data pertaining to

the specific loan.

Refer to the Additional

Features section for more

information on the Loan Detail

screen.

A new window displays

asking if you want to Open or

Save the Excel file.

Single Loan

The Single Loan tab provides repurchase or remedy information for a single loan.


When entering Remedy

Management, you will be

taken to the Single Loan tab

on the Remedy Management

main page – the default

landing page.

Beneath the Single Loan tab

on the Remedy Management

page is a filter section.

To search for a single loan,

enter the FM #, Seller Loan #,

or Servicer Loan #, then click

Filter.

Click Reset to begin a new

search.

NOTE Quality Control Advisor data is refreshed daily. The effective

date of the data is noted in the upper right corner of the screen,

and typically has a 24- to 48-hour lag time.

Failure to enter a loan number

will result in a warning.

You can export data by clicking

Export to Excel from the top left

corner of the title bar.









The screen expands to display

the data pertaining to the

specific loan.

After a loan is located, there

are other options you can use

below the filter section,

including: Upload Documents

option, and a subset of tabs

which display loan specific

remedy data, appeal data,

Seller/Servicer data, loan

data, letter text and, if

applicable, a loss statement.

Available comments for the

specified loan will display in

the Comments tab at the

bottom of the screen. Users

with Remedy Management

Customer Write roles can also

add new comments and

update the Customer Status

History fields.

To upload documents, refer to

the Additional Features

section.

Remedy sub-tab: This is the

default view. This view

displays repurchase or

remedy data for a specific

loan.









Appeals sub-tab: To view

appeal data, including the

appeal history, for a specific

loan, select the Appeals sub-

tab.

Seller / Servicer (Slr/Svcr)

sub-tab: To view Seller /

Servicer data for a specific

loan, select the Slr/Svcr sub-

tab.

Loan sub-tab: To view loan

data for a specific loan, select

the Loan sub-tab.

Letter Text (Ltr) sub-tab: To

view letter text for a specific

loan, select the Ltr Text sub-

tab.









View Loss Statement sub-tab:

The View Loss Statement tab

appears if a Loss Statement is

available or was previously

ordered for the loan. To view

a Loss Statement or order

history for the loan, click the

View Loss Statement tab.

To export the Loss Statement

record history, click, Export to

Excel.

To download the Loss

Statement as a PDF, click

Download Loss Statement.

NOTE Only loans with an Order Status of “Completed” can be

downloaded.


asking if you want to Open or

Save the PDF file.

Pipeline

The Pipeline view displays loan-level details for repurchases and remedy requests. The level of data

provided is intended to facilitate a more detailed analysis and discussion of repurchases and remedy

requests.









To view a list of loans with

additional loan-level details

about repurchases and

remedy requests, select the

Pipeline tab on the Remedy

Management page. Loans

with a disposition of

Outstanding are displayed

by default.

Select your filter criteria

then click Filter.

A list of loans that meet

your specific criteria

displays at the bottom of

the screen.

If there are no search

results, the message “No

records found” displays.

Click Reset to begin a new

search.

Additional buttons are

available above the list of

filtered loan data to further

analyze the data, access

more details on the loan,

and/or upload documents.



information.

Reports

The Reports tab provides the ability to view and download your month-end Remedy reports.


To access the month-end

reports, select the Reports

tab on the Remedy

Management page.

From the Select Report

drop-down list, choose the

type of report you wish to

access. Only the reports that

are applicable to you will

appear in the drop-down

list. Options may include the

Month End Summary Report

and Month End Pipeline

Report.









A list of available reports

appears by date. The dates

are links to the applicable

report. Select a report date

link.

NOTE It may take a few

minutes to process

depending on the

size of the report.

A new window displays at

the bottom of your screen

asking if you want to Open,

Save, or Save and Open the

report.

Month End Summary

Report:

If available to you, the

Month End Summary Report

is provided in a PDF file

format and includes

information on the

following:

• Repurchases.

• Repurchase Alternatives.

• Servicing Notice of

Defect.

• Resolution & Estimated

Fees.









Month End Pipeline Report:

The Month End Pipeline

Report is provided in an

Excel file format and

includes the following three

tabs of information:

• Outstanding remedy

requests.

• Issued Remedy

Requests.

• Closed Remedy

Requests.








Document Upload Log

The Document Upload Log tab provides a list of uploaded documents. Seller/Servicers can view basic

information about the uploaded document such as the document type, who uploaded the document, the

submission date and view the uploaded documents.


To view a log of uploaded

documents, select the

Document Upload Log tab

on the Remedy

Management page.

Fields under the Document

Upload Log tab can be used

as filtering criteria to search

for an uploaded document

or group of documents.

Select your search criteria

and click Filter. To clear the

criteria, click Reset.

A list of uploaded

documents meeting your

specific search criteria

displays at the bottom of

the screen.

To view a document

uploaded via Quality

Control Advisor, click the

icon in the applicable loan

record. The View Doc pop

up window displays the

uploaded document.



information on the View

Doc and Export to Excel

features.

For field definitions, refer to

the Data Field Definitions at

the end of this chapter.

NOTE If an associated Seller/Servicer uploads a document on your

behalf, you can see it in the Submitted By Company column.

NOTE Hover your cursor over a column heading to view a heading title

or to adjust the column width.








Additional Features

The following functionality is available on the Basic and Detail Pipeline pages:

• Loan Detail

• Export to Excel

• Multi Loan Search

• Update Status

• Add Comments

• Letter Text

• Upload Documents

• Loss Statement

Loan Detail


To view details of a

specific loan in a Remedy

Dashboard detail grid or

the Pipeline tab, double

click anywhere on the

loan within the row.

Example – From the Pipeline tab









The Loan Detail page

displays. The system

displays the data

pertaining to the specific

loan.

To view data, you can

navigate among the

Remedy Data, Appeal

Data, Seller/Servicer

Data, Loan Data, Letter

Text tabs and if

applicable, the Loss

Statement tab.

Users with Remedy

Management Customer

Write roles can add new

comments under the

Comments tab and

add/update the Customer

Status field.

Update the Customer

Status by selecting the

appropriate status in the

drop-down box.

The update will be

reflected immediately in

the Customer Status

History.

NOTE Users with Remedy Management Customer Write roles can add

new comments under the Comments tab and add/update the

Customer Status field.

Export to Excel


To export data from the

Pipeline or Document

Upload Log tab, click,

Export to Excel.

Example from Pipeline tab:


asking if you want to

Open or Save the Excel

file.

Multi Loan Search









The Multi Loan Search

allows you to search for a

group of loans using loan

numbers. To search and

view results on a specific

group of loans, you can

either create an Excel

spreadsheet with the list of

loan numbers and upload or

enter loan numbers in the

Multi Loan Search list box.

You can use a list of

Freddie, Seller, or Servicer

Loan Numbers.

If using an Excel

spreadsheet, create the list

of loan numbers in the Excel

spreadsheet. Your list can

have as many loan numbers

as needed-and there are no

numbers in the header row

(row 1).

Save the file to your

desktop.

Click Multi Loan Search.


A pop-up window will

display where you can

select a search type from

the drop-down list. The type

selected needs to match the

specific loan numbers you

entered in the spreadsheet

(Freddie Mac, Seller, or

Servicer Loan Number).

Once the type has been

selected from the drop-

down menu, click Browse

and find the Excel file on

your desktop. Select the

Excel file and click Search.

You may also use the list box. Enter the loan numbers in the search box, then click Search.








Your results will display on

the Import Loan Number

List Results page. To return

to the previous screen, click

the back arrow symbol at

the top left of the screen.

Update Status


To add/update the

Customer Status for

multiple loans from Pipeline

tab, click on each row

containing the loan you

wish to include for the

status change. Once all

desired loans are chosen,

click Update Status.

NOTE Only users with Remedy Management Customer Write roles

can update the customer status.

The Customer Change

Status pop-up box displays

where you can select from

the drop-down menu to

change the Customer

Status.

Click Save after the status is

selected.

The Customer Status can

also be updated in the

Remedy Data subtab via the

Loan Detail page.

NOTE Loan status is posted immediately and appears in real time.

Add Comments









To add comments to

multiple loans from

Pipeline tab, click on

each row containing

the loan you wish to

include for the

comment. Once all

desired loans are

chosen, click Add

Comments.

NOTE Only users with Remedy Management Customer Write roles

can add new comments.

The Add Comments

pop-up box will

display where you can

enter your comments.

Click Save Customer

Comment after the

comment is entered.

The update will be

reflected immediately

in the Comment

History section.

NOTE Both Seller/Servicer and Freddie Mac comments are posted

immediately and appear in real time.

Letter Text


To access the letter text

from the Pipeline tab, click

on the loan to highlight it

and then click Letter Text.

You can select more than

one loan before clicking

Letter Text.









The Letter Text Results

displays. Click within the

row to highlight the loan

and display the full text in

the Letter Text Detail

section.

You can also place your

mouse cursor over the Most

Recent Letter Text field to

display the full letter text.

Upload Documents

The Upload Documents option allows you to securely send Freddie Mac loan files or documents through

Quality Control Advisor. One or more loan files or documents in a PDF file format may be uploaded at a

time. There are two ways to upload documents in Quality Control Advisor: Single Loan Upload and

Multi Loan Upload. All documents and files uploaded via Quality Control Advisor should:

▪ Be a single PDF (Portable Document Format) file

▪ Not exceed 100 MB or 1000 pages

▪ Not be password-protected or encrypted

▪ Have a file name of less than 100 characters

Single Loan Upload

The Single Loan Upload allows you to upload a loan file or document to a specific loan.


To upload documents for an

individual loan file from the

Pipeline tab, use the search

field to locate the loan.

1. Click anywhere on the

loan within the row to

highlight it and click

Upload Documents.

The Loan Detail page

displays with the selected

loan information.

NOTE You can also double-click on the loan.









2. Click Upload Documents.

The Document Upload page

displays.

The following document

types may be uploaded one

at a time through this page

for the selected loan file:

• Loan File

• Document Requests

• Appeals

Data and prompts that

display are based on the

type of document you want

to upload.









3. Select the type of

document you want to

upload.

Step 1: Select Upload Type

from the drop-down list.

Step 2: Upload Documents

Click in the dashed box to

browse for a file or drag

and drop files.

Example: Loan File

The following data displays when Loan File is selected:

Doc Type/Description Data Fields

Subject Loan File:

The file requested by Quality

Control for audit.

Data displayed includes: the file

request date (1st File Rqst Date, the

2nd File Rqst Date (if applicable), the

Due Date, Status Date and File Order

Status.

Original Loan File:

The previously approved full

credit file required for some

streamline refinance types. This

will be detailed on the sample

request if required.

Date Received and the Note Date.

4: Browse.









5. Locate the .pdf file you

want to upload and click

Open.

6. The dashed box displays

the type of document

selected for upload.

To continue adding

documents, follow the same

process of choosing a file

until you have selected all

the files you plan to upload

at that time.

To remove a document

from the list, highlight the

document and click Cancel.

7. Once you have

completed adding or

removing documents, click

Upload.









8. An information message

displays indicating the

documents uploaded. Click

OKAY.

To upload Document

Requests, repeat steps 2 to

8 above.

For Missing/Incomplete

Documents, select the type

of document(s) you wish to

upload from the drop-down

list.

Example – Document Requests

Doc Type Data Fields

Missing/Incomplete

Documents:

Documents that are

requested by QC when

reviewing the file.

Data displayed includes: The Doc Code,

Date Ordered, Doc Order Status, a

description of the documents, and if

applicable, additional comments.

• For Doc Order Status of “Ordered” or

“Rejected”, the checkboxes are enabled

for you to select the document(s) you

wish to upload.

• For Doc Order Status of “Received”,

“Received / Alt Docs Provided” and

“Canceled”, the checkboxes are

disabled.









Appeals

Select Appeals as the

Upload Type.

To upload an Appeal

document, repeat steps 2 to

8 above.

A cover letter must

accompany an Appeal

submission.

Example: Appeals

NOTE You may upload Appeals to Quality Control Advisor or to the

Appeal Mailbox. Please do not send the appeal to both

locations.

You may upload an Appeal when the Customer Review Status is

Remedy Receipt Pending status ONLY.

If the status is Appeal Decision Pending, the following error

message pop-up will display: An appeal has already been

received and is pending review. If you have additional

information that should have been included with the existing

pending appeal, please contact your Remedy Underwriter.

For any status other than Remedy Receipt Pending or Appeal

Decision Pending, the following error message will display in

the Error column on the Document Upload Log: Appeal cannot

be uploaded because there is no open repurchase.









View Comments

Comments display on the

Loan Detail screen below

the Document Upload

History section.

Your comments will have

the same document type as

the required document

uploaded and are titled as

follows: Doc Type:



• Missing/Incomplete

Documents

• Appeal

NOTE A link to comments added is also provided in the Customer

Comments column of the Document Upload Log (see below).

To view a document

uploaded via Quality

Control Advisor, click the

Document Upload Log tab.

Click the icon in the

applicable loan record.

NOTE If an associated Seller/Servicer uploads a document on your

behalf, you can see it in the Submitted By Company column.

NOTE Hover your cursor over a column heading to view a heading title

or to adjust the column width.









The View Doc pop up

displays.

Hover your cursor over the

top of the screen and

options to save, print,

expand/collapse the view or

view as a pdf doc will

display.

Click the X at the top of the

screen to exit out of the

document.

NOTE Loan files and documents uploaded via Quality Control

Advisor will be available to Seller/Servicers for viewing until

the loan review has been closed/cancelled.

NOTE User can only view documents associated with that

Seller/Servicer.

Multi Loan Upload

The Multi Loan Upload allows you to upload multiple Loan Files and Documents in multiple batches.

Each batch can consist up to 20 documents/loan files for multiple loan numbers at the same time. If you

have multiple batches, you can start a new batch after the previous batch has completed Quality Control

Advisor’s verification process.

This functionality also allows Quality Control Advisor users to upload files for any valid Freddie Mac

loan number, providing the ability of Sub-Servicers or original Sellers to upload loan files and

documents for the Seller/Servicers responsible for QC review.


To upload

documents for

multiple loan

numbers at the

same time, click

the Upload

Documents

button from the

Pipeline tab

without

selecting a loan

number. The

Multi Loan

Upload Screen

displays.

NNOTE You may upload an Appeal when the Customer Review Status

is in Remedy Receipt Pending status ONLY

If the Customer Review Status is Appeal Decision Pending, the

following error message will display in the Error column on the

Document Upload Log: An appeal has already been received

and is pending review. If you have additional information that

should have been included with the existing pending appeal,

please contact your Remedy Underwriter.

For any Customer Review Status other than Remedy Receipt

Pending or Appeal Decision Pending, the following error

message will display in the Error column on the Document

Upload Log: Appeal cannot be uploaded because there is no

open repurchase.









Click on the

dashed box to

browse for files

or drag and

drop files into

the box.

NOTE Each file must be a single PDF and not exceed 100MB.

Loan files and documents must follow strict naming conventions.

The file name must meet the following specifications:

▪ Begin with the Freddie Mac Loan Number,

▪ Followed by an underscore, and

▪ End with one of the following Doc Type designations:

Subject Loan File: LN

Original Loan File: OLF

Missing Docs/Incomplete Docs: MD_INC

Appeals: APL

One Upload per Loan # Example:

▪ 123456789_LN

▪ 987654321_MD_INC

When uploading multiple documents with the same Doc Type

designation for the same loan, you must add a sequence number to

the file name.

Multiple Uploads per Loan # Example:

▪ 123456789_MD_INC 1

▪ 123456789_MD_INC 2

▪ 123456789_MD_INC 3









After selecting

the files for

upload, click

Upload.

Once the

document

upload process

begins, Quality

Control Advisor

verifies and

uploads the

files.

NOTE If you need to delete a file from the list before uploading, click

Cancel”.


After the upload is

complete, a pop-up

message will

display advising

you to validate the

upload via the

Document Upload

Log.

The uploaded

batches are

assigned a Batch

Number.









To validate the

upload results or

access later, click

the Document

Upload Log tab.

NOTE Initially, the “Submitted By” and “Submitted Date” are

populated on the Document Upload Log. The document/loan

file status is populated after the uploaded document/loan file

is reviewed and logged by Freddie Mac (typically within 48

hours).

Order Loss Statement


To order a Loss

Statement, use the

search field to

locate the loan for

which you wish to

order a Loss

Statement. Click

anywhere on the

loan within the

row to highlight it

and click Loss

Statement.

You can also

double click on the

loan and click Loss

Statement from

the Loan Detail

page.









A Loss Statement

pop-up window

displays. Click

Order or Cancel as

applicable.

A new Agree to

Repurchase pop-

up window

displays. Click Yes

or No as

applicable.

NOTE If “Yes” is selected, the following message displays: “Your

Loss Statement request has been received.”

If “No” is selected, the following message displays: “Please

contact your Remedy Representative for further assistance.”

The View Loss

Statement sub-tab

appears under the

Single Loan tab after a

Loss Statement request

has been made. You can

view the history of the

request on the screen,

export the history of the

request with the Export

to Excel button, or

download the Loss

Statement with the

Download Loss

Statement button.

NOTE: Only loans with an Order Status of “Completed” can be

downloaded.


The following table describes data fields available on the Remedy Management tabs.


Aging Bucket Predetermined filter criteria displaying the number of days the repurchase is

outstanding.

Agrees to Repurchase Seller/Servicer’s agreement to repurchase the mortgage.









Appeals An indicator as to whether or not the Seller/Servicer provided information to

refute a Remedy request.

Appeals Count Number of the appeals received on a remedy.

Current Remedy

Alternative Amount

Amount offered by Freddie Mac in lieu of a repurchase.

Current Remedy

Alternative Offered Date

Date the Alternative was offered.

Current Remedy

Description

Description of the Remedy offered by Freddie Mac. Valid values are:

• Repurchase

• Indemnification with Shared Loss

• Shared Loss

• MI Stand-In Alternative Payment

• MI Stand-In Indemnification

• MI Orig Settlement

• PL Alternative

• Recourse

• RR Curtailment

• Servicing Repurchase

• Servicing Indemnification

• Servicing Repurchase Alternative

• Servicing Notice of Defect

Customer Status Seller/Servicer defined status of the Remedy request. Seller/Servicer can

choose:

• Repurchase/Alternative Letter Received: Seller/Servicer received Remedy

request, i.e. repurchase/alternative letter; review in progress.

• Repurchase/Alternative Letter Not Received: Seller/Servicer did not

receive Remedy request, i.e. repurchase/alternative letter.

• Agree to Repurchase: Seller/Servicer’s agreement to repurchase the loan.

• Funds Remitted: Seller/Servicer remitted repurchase/make whole or

alternative funds.

• Appeal Submitted: Seller/Servicer submitted an appeal to refute the

Remedy request.

• Appeal Denial Received: Seller/Servicer received Appeal Denial letter;

review in progress.

• Impasse: Loan identified by Seller/Servicer as Impasse and/or Impasse

loan being discussed with Freddie Mac QC Impasse team.

Customer Status History Historical view of the Customer Status.

Date Agree to Repurchase Date Seller/Servicer agrees to repurchase the mortgage.

Date Last Denial Date when the last appeal denial decision was made.

Days Outstanding Number of days since the remedy letter was issued.









Days Until Due Date Number of days until the Remedy is due.

Disposition • Current status of the repurchase.

• Outstanding: Any repurchases currently outstanding.

• Issued: Any issued repurchases.

• Closed: Any closed repurchases.

Doc Type Doc Type – Identifier used to classify the uploaded document. Valid values

include:

• Appeal

• Missing/Incomplete Documents



Due Date Date the requested documents are due.

Estimated Total Owed Estimated amount of losses outstanding on the mortgage.

FM # / Loan # The unique identification number assigned by Freddie Mac to the mortgage at

delivery/funding.

Failure to Comply An escalation letter sent due to expired Alternative to repurchase period.

Funding Date Date Freddie Mac disbursed payment to the Seller for the mortgage

purchased by Freddie Mac.

Impasse / Impasse Review Freddie Mac status of Impasse:

• Impasse Lender ID: Seller/Servicer identified the loan as Impasse.

• Impasse Discussion: Impasse loan is being discussed with Freddie Mac

QC Impasse team.

Lender Channel An indicator as to whether or not the loan was originated by a third party.

Master Commitment

(referred to in the Guide

as Pricing Identifier)

Refers to the unique identification number assigned to the Master

Commitment (referred to in the Guide as Pricing Identifier) that is the

agreement between Freddie Mac and the Seller providing the terms under

which Freddie Mac purchases eligible mortgages over a fixed period of time.

MI Only Remedies where the only deficiencies are related to Mortgage Insurance (MI).

Month End Pipeline

Report

A report that enables you to have a centralized way to manage your remedy

data.

Month End Summary

Report

This report is provided in a PDF file format and includes information on the

following:

• Repurchases

• Repurchase Alternatives

• Servicing Notice of Defect(s)

• Resolution & Estimated Fees

Mortgage Status Description of the current mortgage status.









Open Appeal An indicator as to whether or not a decision is pending review by Freddie Mac

on an appeal submitted by the Seller/Servicer.

Payoff Type Type of mortgage payoff.

Primary Deficiency The primary defect of the mortgage.

Remedy Close Reason Reason the remedy request was closed by Freddie Mac.

Remedy Letter Date Date the remedy letter was issued to the Seller/Servicer.

Remedy Representative The assigned Freddie Mac Remedy Management employee.

Remedy Source Originating source of the Remedy.

• Quality Control UW: Remedy originated in the Quality Control

Underwriting department and is related to an origination defect.

• Servicing Remedy Mgmt: Remedy originated in the Servicing Remedy

Management department and is related to a servicing defect.

Remedy Type Remedy types within the Management Reporting function include the

following:

• Notice of Defect

• Alternative (Origination)

• Alternative (Servicing)

• Repurchase (Origination)

• Repurchase (Servicing)

Repurchase Completed

Date

Date a repurchase was closed by Freddie Mac.

Sample Type Sample types within the Management Reporting function include the

following:

• PL Base - Performing Loan Base

• PL Target - Performing Loan Target

• NPL – Non-Performing Loan

• CPL - Compliance

• Other

Seller Loan # The number assigned by the Seller to identify the mortgage within the Seller’s

system.

Servicer Loan # The number assigned by the current Servicer to identify the mortgage within

the Servicer’s system.

Servicing Notice of Defect Servicing Remedy Management letter for notice of defect that provides

Servicer with 90 days to cure before issuance of Remedy letter.

Servicing Repurchase

Alternative

Indicates if the remedy was an alternative offered by Servicing Remedy

Management in lieu of a repurchase.

UPB Unpaid Principal Balance of the mortgage.








Ch

ap

ter

4

The Management Reporting function allows you to:

• Analyze QC data using both current and historical data, monitor key QC metrics and analyze trends to

help you identify and correct possible loan manufacturing process deficiencies.

• Create customizable dashboards to access and manage reports reflecting data on QC samples, loan

file deficiencies, and file review pipelines.

Generate flexible reports

for further analysis or

distribution within your

organization.Action

Result / Note

When entering


you will be taken to the

main dashboard page -

the default landing page.

At the top of the

dashboard is the Retrieve

My Historical Data

button, followed by six

tabs:

• Sample and Loan

Delivery

• Review Results

• Deficiency Results

• Missing Documents

• Appeals

• Peer Comparison

The contents and

functionality of each of

these sections are

described below.

Refer to Chapter 1 -

Introduction for

information on other

features/functionality

available in Quality

Control Advisor.

NOTE:

• Click to access loan-level detail.

• Click to view loan-level details.

• You can export data by clicking Export to Excel. Refer to

Exporting Data for more information. Columns of

information can be sorted in ascending or descending order

by clicking the column title.

• To sort by a different column, simply click on the heading

of the column you with to sort.

Use the scroll bar at the bottom of the page to view all

columns of data.

Hover your cursor over a column heading to view a heading

title or to adjust the column width.




Chapter 4 - Management Reporting


Retrieve My Historical Data

The Retrieve My Historical Data function allows you to download all of your data to analyze outside of

Quality Control Advisor®.


QC and remedy data that is

currently available in

Quality Control Advisor

from January 1, 2017, can

be downloaded with the

Retrieve My Historical Data

function. All outstanding

loan file management and

remedy management

requests are included in the

download.

To download your Quality

Control Advisor data, click

Retrieve My Historical Data.

The Retrieve My Historical

Data pop up box displays.

Filter the data you want

exported.

A new window displays,

asking if you want to Open

or Save the Excel file. Click

the dropdown arrow, then

select Save as.









The Save As pop-up

window displays. Select a

location to save the file, and

enter a file name.

Click Save.








Sample and Loan Delivery

The Sample and Loan Delivery tab provides current statistics for File Delivery Timeline and Initial Complete

Loan File Submission Rate. It also provides information on the Current Status of Reviews Pending and

Sample Trending.


Filters

Use the Filters located at

the top of the Sample and

Loan Delivery tab to

customize the information

returned in the following

charts and associated loan

detail reports:

• File Delivery Timeline

• Initial Complete Loan

File Submission Rate

• Current Status of

Reviews Pending

• Sample Trending

These filters allow you to

query specific loans based

on a date range and/or

sample type.

Historical data is available

from as far back as

January 1, 2017.

To customize the information returned, select one or more filter criteria and

click Filter. The following filter criteria are available:

File Delivery Timeline

Displays the average

number of calendar days

over the previous

completed 12-month period

(or the timeframe you

specify) from file request to

Freddie Mac file receipt.

Only Origination data is

included in the average (no

servicing data).

Click the symbol to

access loan-level detail.

A pop-up window displays

the loan-level details

associated with File

Delivery Timeline.









Initial Complete Loan File

Submission Rate

Displays the percentage of

loan file requests over the

previous completed 12-

month period (or the

timeframe you specify) that

were delivered as complete

loan files with no missing

and/or incomplete

documents. Only

Origination data is included

in the percentage (no

servicing data).

Current Status of Reviews

Pending*

The Current Status of

Reviews Pending* chart

provides a view of your QC

pipeline based on the status

of the review from File

Receipt Pending to Remedy

Outstanding with Appeal.

The chart displays the

current status by loan count

of all of your outstanding

loans within the QC review

process. Only Origination

data (no servicing data) is

included in the Current

Status of Reviews Pending.

If there is no data available

‘No Data Available’ will

display.

To view the loan-level

detail, click View Details.

The loan review statuses include the following:

• File Receipt Pending: Complete loan file not received.

• Pre-underwriting: Loan file received, reviewed for initial completeness,

imaged/indexed, and reverifications obtained.

• Loan Review in progress: Loan file is in Underwriting.

• Remedy Outstanding: Loan deemed unacceptable. Remedy requested

but not yet received.

• Remedy Outstanding w/ Appeal: Loan deemed unacceptable and

Remedy requested. Appeal received and currently being processed.

Remedy not yet received.











associated with the Current

Status of Reviews Pending.

You can further filter the

data by clicking the Review

Status field and selecting a

value from the pop-up

window. All Values is the

default.

Sample Trending

The Sample Trending chart

provides details regarding

the total count of loan file

requests by sample type.

The trend lines in this chart

display the monthly number

of loan file requests by

sample type for the


month period (or for the

time period specified if

using filter criteria).

If the loan count is zero for

a sample type, the trend

line will not appear,

however, sample type will

appear in the chart legend.

Only Origination data (no

servicing data) is included

in Sample Trending.

If, based on the selected

filters, there is no data

available for all the sample

types, ‘No Data Available’

will display.


details, click View Details.


click Submit. The following filter criteria are available:

• Date Range - use the calendar icons ( ) to select a new start and end

month/year.

• Sample Type - select a Sample Type value by clicking the Sample Type

field. A pop-up window displays. Select one or more sample type values

– CPL, NPL, Other, PL Base and/or PL Target. Click OK.

You can clear the filters by clicking Reset.

NOTE: Two or more months must be selected in order to form a trend line.











associated with the Sample

Trending chart.

Click the Sample Type field

to further filter the data by

the type of sample. In the

pop-up window, select from

CPL, NPL, Other, PL Base,

and PL Target. All Values is

the default.

Review Results

The Review Results tab provides current statistics for PL Key Data Accuracy Rate, PL Review Timeline,

Current Outstanding Remedies and a Summary of QC loan reviews (In Progress, Accepted Reviews, and

Remedies).


Filters

Use Filters to customize the

information returned in the

following charts and

associated loan detail

reports:

• PL Key Data Accuracy

Rate

• PL Review Timeline

• Current Outstanding

Remedies

• Summary

The filters allow you to

query specific loans based

on a date range and / or

sample type

Historical data is available

from as far back as January

1, 2017.


click Filter. The following filter criteria are available:









PL Key Data Accuracy Rate


decisioned Performing Loan

(PL) reviews over the


month period (or the

timeframe you specify)

where the LTV, TLTV and

DTI were successfully

validated by Freddie Mac.



in the percentage.

Click the symbol to

access loan-level detail.


the accuracy percentage for

specific key data elements.

PL Review Timeline



over the previous


(or the timeframe you

specify) for Freddie Mac to

complete a QC Performing

Loan review. Only

Origination data (no


in the average.









Current Outstanding

Remedies

Displays the current status

of all outstanding remedies.

Remedy types are displayed

by aging buckets. Both

Origination and Servicing

remedies are included in

chart.

If there is no data available,

‘No Data Available’ will

display.



The remedy type categories include the following:

• Notice of Defect

• Alternative (Origination)

• Alternative (Servicing)

• Repurchase (Origination)

• Repurchase (Servicing)

The aging bucket categories include the following:

• 30 or less days

• 31 – 60 days

• 61 – 90 days

• 91 – 120 days

• 121 – 365 days

• Greater than 365 days



associated with the

Deficiency Category.

The data can be further

filtered by clicking the

Aging Buckets field and

selecting values from the

pop-up window.









Summary

Results of the filter criteria

you select display in the

Summary section:

• A Reviews box appears at

the top. A total count

number hyperlink, based

on the selected filters, is

underneath the title.

• Three QC loan review

summary subcategories

display under the Reviews

box (In Progress,

Accepted Reviews and

Remedies).

• Each summary provides a

breakdown by % and loan

count hyperlink.

• Each loan count

hyperlinks to loan-level

details for that particular

item.

Loan Level Detail


details for ALL loans in the

Summary, click the total

loan count hyperlink for

Reviews, or

click View Details.

The Reviews are broken into three summary subcategories:

1. In-Progress - Summary contains the following sub-levels:

o File Receipt Pending - Full loan file has not yet been received.

o Pre-Underwriting - Loan file has been received.

o Loan Review In Progress - Loan file is pending review or actively

being reviewed by an underwriter.

When ‘Reviewed Closed Date’ is selected as the Date Type filter, the

message ‘In Progress reviews are not available when ‘Review Closed Date’

is selected in the ‘Date Type’ filter. Please select ‘Funding Date’ in the ‘Date

Type’ filter to view loan reviews in progress.’ displays, indicating the

selection is not available.

2. Accepted Reviews - Summary contains the following sub-levels:

o Accept - Loans where Freddie Mac’s underwriting decision was in

agreement with the Seller’s underwriting decision, or

o Rescinded Remedies - Loans where the remedy was rescinded.

If, based on the selected filters, there are no records for both the above sub-

levels the message “No results found for the selected filters” will display.

3. Remedies summary contains the following sub-levels:

o Remedy Outstanding

o Remedy Outstanding with Appeal

o Alternatives - Closed remedies with an alternative.

o Repurchased - Closed remedies that were repurchased.

o Other - Closed remedies that are not remedy alternatives or

repurchased loans.

If, based on selected filters, there are no records for all of the above sub-

levels, the message “No results found for the selected filters” will display.








Deficiency Results

The Deficiency Results tab provides data about loans with one or more significant defects that resulted in

Freddie Mac requesting a remedy. It also provides data on findings discovered during the review process that

do not require action.

This tab includes two sub-tabs that display charts tracking deficiencies and findings:

Deficiencies tab:

▪ The Top 5 Deficiencies Resulting in Remedy

▪ Deficiency Category for Deficiencies Resulting in Remedy

▪ Deficiency Trending

▪ Deficiency Category Trending for Deficiencies Resulting in Remedy

Findings tab:

▪ The Top 5 Findings, and

▪ Findings Trending


Deficiencies tab

The charts in the

Deficiencies tab on the

Deficiencies Results screen

contain data for loans that

have one or more

significant defects that

resulted in Freddie Mac

requesting remedy for a

loan.

Note: If there is no data

available, based on the

selected filters, ‘No Data

Available’ will display for

the chart.

If a significant defect was

cured (resolved), the defect

is included in the

“Accepted/Cured” portion

of the Deficiency Trending

chart and not in any of the

other deficiency charts.









Filters

You may use the Filters

located at the top of the

Deficiency Results screen to

query by both funding and

review closed dates, as well

as search for loans by

sample type (CPL, NPL,

Other, PL Base, PL Target).

Top 5 Deficiencies Resulting

in Remedy

This chart, located in the

upper left portion of the

screen, includes the most

frequently cited deficiencies

found during the QC loan

review process.

The list contains data from

“closed” reviews only. The

date criteria you select

adjusts the loan population

by selecting either the

review closed date or

funding date.



available, ‘No Data

Available’ will display.



Only origination data (no servicing data) is included, and loan reviews with

a pending decision will not be included in this chart.









Aa pop-up window displays


associated with the Top 5

Deficiencies Resulting in

Remedy.


filtered by selecting

different values from the

Deficiency Category fields.

Deficiency Trending

This chart, located to the

right of the Top 5

Deficiencies chart, contains

information for “closed”

reviews only. Loans with

multiple deficiencies will

appear multiple times.

The trend lines reflect your

organization’s total number

of deficiencies for closed

reviews over the previous

12-month period (or for the

time period specified if

using filter criteria).



available, ‘No Data

Available’ will display.













associated with the

Deficiency Trending chart.




Deficiency Status and/or


The deficiency statuses include the following:

• Accepted/Cured: Specific deficiency found to be satisfactory upon

appeal or re-review.

• Deficiencies Resulting in Remedy: Specific deficiency remains

outstanding.

The Deficiency Categories include the following:

• Anti-predatory Lending

• Assets

• Collateral

• Credit

• Eligibility

• Income/Employment

• Legal/Insurance

• Liabilities

• Other









Deficiency Category for


Remedy

Displays the breakdown of

deficiencies resulting in

Remedy by deficiency

category for closed reviews

over the previous


(or for the time period

specified if using filter

criteria). Use the filters to

change the date type, time

period and/or sample type.

The number of deficiencies

resulting in Remedy appear

within the bar for each

deficiency category.

Categories with no

deficiencies are represented

with a “0” count. The

categories are listed from

the most frequent to least

frequent deficiencies. Only

Origination data (no

servicing data) is included;

and based on closed review

only (no open appeals).

To view detail on the

deficiency categories, click

on the bars within the chart.











Deficiency Detail:

After clicking on a bar

within the chart, a pop-up

window displays details on

that selected deficiency. The

deficiency is further broken

down into specific

deficiencies within a

deficiency category, with a

count provided.

Deficiency Descriptions

provide an abbreviated

explanation of the type of

deficiency found in the loan

file.



different value from the

Sample Type field, and/or a

different category from

Category drop-down list.

View Details button:

After clicking View Details,

a pop-up window displays


associated with the

Deficiency Category for


Remedy chart.













Deficiency Category

Trending for Deficiencies

Resulting in Remedy

The chart located at the

bottom right of the page

provides trend lines that

display the number of

deficiencies resulting in

Remedy by deficiency

category for closed reviews

over the previous


(or for the time period

specified if using filter

criteria).

Click the Deficiency

Categories checkboxes to

add or remove categories.

You can also use the filters

to change the date type,

time period and/or sample

type.


servicing data) is included;

and based on closed review

only (no open appeals).

.

The top three deficiency categories appear as the default to the right of the

chart.

NOTE: Two or more months must be selected in order to form a trend line.









Findings tab

The Findings tab displays

information for loans that

had one or more findings

discovered during the QC

loan review. The findings

can be filtered by dates

beginning January 2017.

The Findings Tab includes:

• A chart displaying the top

five findings within your

search parameters, and

• A chart reflecting your

organization’s total

number of findings over

time based on the search

parameters provided.

These charts may be sorted

by either the funding date

of the loan, the review

closed date (when Freddie

Mac QC completed the

review), or the sample type.

Loans with multiple

findings will appear

multiple times.

Data will not be included if

the loan decision is still

“pending”.


details, click View Details. A

pop-up window displays the

loan-level details associated

with the Top 5 Findings or

Findings Trending. Loans

may appear in multiple

rows if more than one

finding is found during the

review.

Findings are minor underwriting defects that do not require any action by

the Seller/Servicer. Although Freddie Mac does not request remedy, you

can use the data provided to identify areas for improvement within your

origination processes.








Missing Documents

The Missing Documents tab provides information to help you manage your missing documents process.


Filters

Use the Filters located in

the upper portion of the

Missing Documents screen

to customize the

information returned in the

following charts and

associated loan detail

reports:

• Missing Document Rate

• Current Missing

Document Status

• Missing Document

Response Timeline

• Top 10 Missing

Documents

• Missing Documents

Trending


click Submit. The following filter criteria are available:

Missing Document Rate


12 months of loan file

requests that contained one

or more missing

documents. The 12-month

timeframe (or the

timeframe you specify) uses

the ‘Review Closed Date’,

and only contains data for

completed calendar

months.

• Includes missing documents that are still outstanding, as well as those

missing documents that were requested and eventually received.

• The rate does not include Incomplete Documents or Incomplete File

Requests.









Current Missing Document

Status

Displays the number of

outstanding missing

document requests,

categorized by due date, for

QC loan reviews that are in

progress. Includes the

amount of time left to

respond to the missing

document.

To view more detail on ALL

the loans in the Current

Missing Document Status

chart, click View Details.

The chart displays the number of outstanding missing documents, based

on four aging buckets:

• Overdue

• Due within 5 days

• Due within 6-10 days

• Due within 11-14 days

Loans with multiple missing document requests will appear multiple times.

Missing Document

Response Timeline

Displays the length of time

taken to respond to a

missing document request,

categorized by days. This

includes missing document

requests for all decisioned

QC loan reviews.


the top of the section to

adjust the loan population

using ‘Review Close Date’

or ‘Funding Date’. date type,

month/year start and end

dates and sample type (CPL,

NPL, Other, PL Base, PL

Target).

NOTE: • The chart includes both missing documents that were

resolved, as well as outstanding missing document

requests.

• Decisioned loans with multiple missing document requests

will appear multiple times.

• Once a loan decision becomes Remedy Receipt Pending, it

will no longer appear in this chart.

To view more detail on the loans in a specific aging bucket, click on the loan number hyperlink.









Top 10 Missing Documents

Displays the top 10 most

frequently requested

missing documents. It

includes both missing

documents that were

resolved, as well as

outstanding missing

document requests.



adjust the time period

specified using “Review

Close Date” or “Funding

Date” date type, month/year

start and end dates and

sample type (CPL, NPL,

Other, PL Base, PL Target).



available, “No Data

Available"’ will display.

NOTE: Only origination data (no servicing data) is included in the chart;

and information is based on closed reviews only (no pending

review decision).









Missing Documents

Trending

Displays the trend of

missing document volume.

This includes both missing

documents that were

resolved, as well as

outstanding missing

document requests.



adjust the time period

specified and/or loan

population using “Review

Close Date” or “Funding

Date.” date type,

month/year start and end

dates and sample type (CPL,

NPL, Other, PL Base, PL

Target).

NOTE: • The date type selected displays on the chart.

• Two or more months must be selected in order to form a trend

line.

Appeals

The Appeals tab provides detailed information on your QC Appeals, including an Initial Appeal Timeline,

Appeals Trending and Appeal Activity.


Appeal Submission rate


remedy requests that were

appealed. It includes the

initial appeal only. The

indicator is based on 12

completed months’ worth of

data based on the date of

the remedy decision.

Appeal Accept Rate


appeals that resulted in a

rescission of the remedy

request. It includes all

appeal requests. This

indicator is based on 12

completed months’ worth of

data based on the Appeal

Submission Rate.









Appeal Decision Timeline


number of calendar days for

Freddie Mac to review the

most recent completed

remedy appeal for the latest

QC review of the loan. This

indicator is based on a

rolling three completed

months’ worth of data and

includes origination data

only (no servicing data).

Initial Appeal Submission

Timeline

Displays the amount of time

left to respond to a remedy

request by submitting an

appeal. The timeline

includes initial appeal

submissions only and is

based on origination data

(no servicing data).

NOTE: The timeline is based on the number of days from date of the

Remedy decision.

Appeal Trending Chart

Displays the 12-month trend

of appeal submissions on

decisioned loan reviews, by

appeal submission date.

To view the loan-level detail,

click View Details.

NOTE: • Multiple appeal requests for the same loan will appear

multiple times.

• Only origination data (no servicing data) is included in the

chart.











associated with the Appeal

Trending chart.

When Appeals (the default)

is selected:

• Data is displayed by each

appeal for a specific loan.

• The most recent Appeal

appears at the top of the

list for records with

multiple Appeals per loan

number.

• To view deficiency

details, scroll to the

Number of Deficiencies

column and click on the

hyperlink.

When Deficiencies is

selected:

• Data is displayed by each

deficiency for a loan.

• To view deficiency

details, scroll to the

Number of Appeals

column and click on the

hyperlink.









Appeal Activity Chart

A 12-month trend chart of all

appeal requests for

decisioned loan reviews,

including those appeals

currently under review.



available, “No Data

Available” will display.

NOTE: • Multiple appeal requests for the same loan will appear

multiple times.

• Only origination data (no servicing data) is included in the

chart.

Peer Comparison

The Peer Comparison tab provides quality control review statistics that compare your organization to other

organizations. The statistics presented include File Delivery Time, Initial Complete Loan File Submission Rate,

Missing Document Rate, and Top 5 Deficiencies, Resulting in Remedy for performing and non-performing

loans. Information is available by organization size:

• National – Typically the largest Seller/Servicers at Freddie Mac.

• Regional – Typically mid-sized Seller/Servicers at Freddie Mac.

• Community – Typically smaller Seller/Servicers at Freddie Mac.

NOTE: The peer comparison results reflect all Freddie Mac Seller/Servicer data, including your organization’s

data.









File Delivery Timeline



over the previous

completed three-month

period from file request to

Freddie Mac file receipt.



in the average.

Initial Complete Loan File

Submission Rate


loan file requests over the


month period that were

delivered as complete loan

files with no missing and/or

incomplete documents.



in the percentage.

Missing Document Rate


loan file requests that

contained one or more

missing documents over

the previous completed 12-

month period. The rate

includes missing

documents that are still

outstanding, as well as

those missing documents

that were requested and

eventually received. The

rate does not include

Incomplete Documents or

Incomplete Loan File

Requests. Only Origination

data (no servicing data is

included in the percentage).

NOTE: Use the Filters located in the middle portion of the Peer

Comparison screen to customize the information returned in the

Top 5 Deficiencies Resulting in Remedy chart.









Top 5 Deficiencies

Resulting in Remedy

Displays the top 5 most

frequently cited deficiencies

resulting in remedy for

completed loan reviews.

Your organization is

represented on the left, and

other organizations are

represented on the right.

The chart includes

deficiencies cited for

performing loans and non-

performing loans

combined.

The default view is all

Freddie Mac

Seller/Servicers. The data

can be further filtered by

clicking the drop-down list

and selecting another type

of organization.

Exporting Data

The Export File button allows you to export data for a specific section in Excel format based on the criteria

selected. This file format will export your data to be opened in Microsoft Excel.


You can export loan data

within the View Details

screens whenever the

Export File button is

present.

Filter criteria and

parameters that display in

the header portion of the

View Details screen will also

display in the header of the

Export file.

To begin the export, click

the Export File button.

NOTE: Results for all the loan data within a section will export unless

you use filter criteria to narrow the displayed list of loans prior

to selecting the Export File button.



or Save the Excel file.

Click the dropdown arrow,

then select Save as.









Enter a file name in the

Save As pop-up window

and click Save.

NOTE: The data may take

up to a few minutes to

export. While the data is

being exported, Quality

Control Advisor is not

available. If you attempt to

use Quality Control Advisor,

it may result in a webpage

error and an unsuccessful

export.

Excel Report Example

The filter criteria and

parameters that display in

the header portion of the

View Detail screens will

display in the header of the

Export file.


The following table describes select data fields available in Management Reporting screens.


Affordable Housing Flag Seller delivered identifier indicating whether a loan is part of a Freddie Mac

affordable program (either Home Possible®, or otherwise identified as an

affordable mortgage in the Seller’s negotiated terms). Yes indicates that the

loan was delivered by the Seller as an affordable loan.

S/S Adverse Finding Seller/Servicer Adverse Finding. Seller indicates whether a loan was found

(during the preclosing or post-closing review) to have a significant defect that

affects the eligibility of the mortgage sold to Freddie Mac. Freddie Mac,

during its QC review of the loan file, will determine if a violation exists.

• Yes: This loan was reported by the Seller/Servicer as an adverse loan.

• No: This loan was reported by the Seller/Servicer as not an adverse

loan.

• Blank: Seller/Servicer adverse finding data for this loan was prior to

May 1, 2017 and is unavailable in Quality Control Advisor.

This column does not contain data for Seller/Servicer adverse findings where

Freddie Mac did not perform a QC loan review based on the reported adverse

finding.







Miscellaneous

Ch

ap

ter

5

The Miscellaneous tab provides access to features including: Adverse Self Reporting, Report Adverse Loan,

and Non-QC Sample.


When accessing the

Miscellaneous tab, the

Adverse Self Reporting,

Report Adverse Loan,

and Non-QC Samplesub

tabs display.

Use any of the fields in

the top portion of the

page as filtering criteria

to search for an

individual loan or group

of loans.

Select your criteria and

click Filter.

The record(s) found re-

displays with the results.

To clear the criteria, click

Reset.

For field definitions, refer

to the Data Field

Definitions at the end of

this chapter.

NOTE: Other features/functionality available in Miscellaneous:

Columns of information can be sorted in ascending or

descending order by clicking the column title.

To sort by a different column, simply click on the heading of

the column you wish to sort.

Use the scroll bar at the bottom of the page to view all columns of

data.

Hover your cursor over a column heading to view a heading title or

to adjust the column width.

Export to Excel


To export data, click Export

to Excel.



or Save the Excel file.




Chapter 5 - Miscellaneous



The following table describes select data fields available in the Miscellaneous tab.

Field/Column Title Definition

Adverse Self Reporting Provides the results from the Freddie Mac review of the adverse self-reported

loan sample that the Seller identified.

Report Adverse Loan Report loan level finding that violate certain Guide requirements.

Non-QC Sample A sample of loans requested by Freddie Mac Loans that were not selected as

part of the standard monthly QC sample process (e.g. ad hoc loans)

Date Referral Received The date that Freddie Mac received the Seller’s notification that a loan had a

defect.

S/S Referral Comments The Seller’s description of the defect.

Freddie Mac Pursue

Referral

Determination as to whether Freddie Mac will refer the loan for a Quality

Control review. If “Yes”, the loan will be requested for review. If “No”, the loan

will not be requested for review at this time.

Remedy Description Indicates the type of remedy received on the loan.






Quality Control Advisor User Guide - Freddie Mac · Quality Control Advisor®, a component of...

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