Quality Compass: Providing Direction for Quality ...hssontario.ca/Who/Conference/Documents/June 9,...
Transcript of Quality Compass: Providing Direction for Quality ...hssontario.ca/Who/Conference/Documents/June 9,...
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Quality Compass: Providing Direction for Quality Improvement in Home and
Community Care
Shilpi Majumder, PhD and Stacey Bar-Ziv, PhD
June 9, 2014
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Health Quality Ontario• HQO works in partnership with Ontario’s health care system
to support a better experience of care, better outcomes for Ontarians and better value for money.
• HQO’s legislated mandate under the Excellent Care for All Act, 2010 is to: • Monitor and report to the people of Ontario on the quality of
their health care system• Support continuous quality improvement• Promote health care that is supported by the best available
scientific evidence
• HQO is an arms-length agency of the Ontario government.
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Today’s Presentation• Introduction of the Quality Compass - Health Quality
Ontario’s web-based Knowledge Transfer & Exchange tool to improve quality in health care
• Demonstration of the Quality Compass, with specific reference to tools and resources for quality improvement in Home and Community Care
• Preliminary results of an evaluation of the uptake and impact of Quality Compass resources and opportunities for future refinement
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Quality Compass Development• Launched in June 2013, the Quality Compass was developed to
promote change leading to sustainable improvement.
• This tool was developed with experts and partners as a one-stop resource to catalyze uptake of best practices and support improvement efforts.
The Quality Compass strives to provide:• Information that is focused and aligned with key priority topics
and subtopics in Ontario • Implementation information to support bridging the knowledge
to action gap in care • A sustainable and expandable tool with updates of new
evidence and emerging innovative approaches
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• An evidence-informed searchable tool designed to support leaders and providers in improving the quality of health care, aligned with provincial quality improvement initiatives and sector priorities
• A repository of: • Evidence-based best-practices and experience-based change ideas• Quality and performance indicators and measures • Resources and tools linked to quality improvement and change
methodology• Stories of quality improvement
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Development of the TopicThe Home and Community Care topic was developed with input and guidance from an advisory group of home and community care experts and provider representatives.
Advisory Group Members:• Ontario Home Care Association• Ontario Association of Community Care Access Centres• Ontario Community Support Association• Ontario Home Care Research Network • Personal Support Network of Ontario • Registered Nurses Association of Ontario• Institute for Safe Medicines Practices• Alliance for Professional Associations of Community-Based Therapy Services• Saint Elizabeth Health Care• ParaMed Home Health Care• Revera Home Health• Red Cross Partners
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http://www.hqontario.ca/
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http://qualitycompass.hqontario.ca/language/en-us/home.html
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Reducing Falls: Overview
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Quality Improvement: Getting Started
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Best Practices
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Best Practices
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Best Practices
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Measurement
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Tools and Resources
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Stories
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Evaluation of Quality Compass
Purpose:• To evaluate usage, experience and
impact
Methods: • Website analytics to determine usage• Responses to a website pop-up survey
(n=33)• In-depth targeted end-user survey
(n=29)• End-user interviews (n=5)• Internal HQO staff interviews (n=6)
Website pop-up survey respondents
Targeted end-user survey respondents
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Usage of Quality CompassData from Quality Compass metrics show steady and sustained visits to the site since launch
HQT conference
QIP submissions
MOHLTC release ofQIP guidance documents
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Evaluation: Perceived Value
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Evaluation: Key Findings• Majority of users view Quality Compass as a
valuable and credible source of information
• Key reasons for accessing tool were to: 1. Collect best practice and change ideas for
implementation2. Inform quality improvement plans 3. Guide quality improvement work
• Opportunities identified to increase awareness of the Quality Compass among targeted users
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Quality Compass: Continuing the Journey
• Refinement of Quality Compass to ensure greater accessibility, awareness and usability
• New topic development and regular updates of all topics
• Upcoming Home and Community Care Subtopics:• Medications management• Client and caregiver experiences• Reducing emergency department visits and hospital
readmissions• Wound care• Wait times
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Conclusion
HQO’s Quality Compass provides a valuable resource for providers involved in quality improvement to make improvements leading to sustainable change.
http://qualitycompass.hqontario.ca
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www.hqontario.ca