QP User Group at ALA MW 2010
description
Transcript of QP User Group at ALA MW 2010
ALA Midwinter January 2010Boston
QuestionPoint UpdateQuestionPoint Update
AgendaAgenda
Introductions
QuestionPoint update
Roundtable Table Discussion:
The QP CommunityThe QP Community
2200+ libraries in 30 countries
5,000,000th question answered in Nov 2009
University of Queensland, St Lucia Australia
“The text Sports Coaching Cultures: From Practice to Theory by Jones, Armour, and Protrac is no longer available as an e-book. . . . Does the library intend to re-new its subscription?”
VR librarian referred the Q to Electronic Resources staff
Over 22,000 records in the Global Knowledge Base
Knowledge Base Web ServiceKnowledge Base Web Service
Integrate KB records with other data via library search engines
Qwidget, the QuestionPoint Chat WidgetQwidget, the QuestionPoint Chat Widget
Qwidgets can go (practically) anywhere!Qwidgets can go (practically) anywhere!
• On your library webpage
• Search results in the catalog page
• Banner of the website
• Inside Facebook
• In WorldCat Local
• On phones with iPhone O/S, Palm devices and Android devices
Design your own Qwidget with customized size/color, or use our standard template in the Forms Manager
Mobile Webkit QwidgetMobile Webkit Qwidget
User goes to library’s web page using a mobile device.
The Qwidget is replaced by a button inviting user to click to launch optimized Qwidget
At this point, the Qwidget will open full screen on the mobile device. The user taps the screen in the Question field and a keyboard appears, allowing them to type and send.
Starting a chat on a mobile QwidgetStarting a chat on a mobile Qwidget
Qwidget chat in progressQwidget chat in progress
If links from the chat are clicked, they will open a new page, and the patron can navigate between the Qwidget and the pages clicked.
Ending a Qwidget SessionEnding a Qwidget Session
At the conclusion of the session, the same options and links are available.
Bookmarking the Mobile QwidgetBookmarking the Mobile Qwidget
Available in some mobile devices (e.g. iPhone)
Bookmarked webpages emulates the appearance of an app on user’s home screen (it is not a downloaded app, it is a quick link)
Multiple Qwidgets can co-exist on user’s Home Screen, as each icon is a link to a particular library’s Qwidget.
Text a Librarian collaborationText a Librarian collaboration
Interoperability: Manage interactions with users inside QP, while Text a Librarian handles texting communications
Requires subscription to both QP and TAL
Discounts for libraries that subscribe to both (offer expires July 31 2010)
Proposed workflowProposed workflow
User texts a question to library
Text goes via phone carrier to TAL
TAL sends the text to QP
Text appears in QP’s Ask module
Librarians access texts in Ask, respond in Ask
QP send the response to TAL
TAL sends response via text to user
24/7 Reference Cooperative News24/7 Reference Cooperative News
Qwidget Roll Up pilot
Only libraries/groups with AP of over 75%
Phased roll in, beginning mid February
6 month pilot
Roll up ends for any group falling below 75% AP
Evaluation:
Usage data
Impact on wait time, quality, staffing
More details will be sent to initial pilot participants
2009: the Year in Quality (828)2009: the Year in Quality (828)
1. Policy Page not checked (243)
2. Incorrect Resolution Code (163)
3. Insufficient reference conversation (111)
4. COMPLIMENTS! (100)
5. Tone/Phrasing
6. Ended Abruptly
7. Sources
8. No searching
9. Search strategy
10.Contact library/Follow Up
Keep up to date with QuestionPoint!Keep up to date with QuestionPoint!
QuestionPoint blog
http://questionpoint.blogs.com
QuestionPoint wiki
http://wiki.questionpoint.org