QMS -V – BMS is There a Difference? Trish Withey TEC Sector Quality Manager 17 th December 2002.
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QMS -V – BMS is There a Difference? Trish Withey TEC Sector Quality Manager 17 th December 2002
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Transcript of QMS -V – BMS is There a Difference? Trish Withey TEC Sector Quality Manager 17 th December 2002.
QMS -V – BMS is There a Difference?
Trish WitheyTEC Sector Quality Manager
17th December 2002
9001:2000 The Way Forward
Main Menu
Quality Managers Have to Change Too!!!Quality Managers Have to Change Too!!!
A standard by any Other Name Would Smell
A standard by any Other Name Would Smell
How Does This Change Help the Business?How Does This Change Help the Business?
Making it Work in ITMaking it Work in IT
In What Way is the New Standard Different?
In What Way is the New Standard Different?
In What Way is the New Standard Different?
The B(Q)MS should be Process BasedThe B(Q)MS should be Process Based
The Emphasis is on Customer SatisfactionThe Emphasis is on Customer Satisfaction
Builds on Ideas of Continuous ImprovementBuilds on Ideas of Continuous Improvement
Integrating QA people with the Business is CrucialIntegrating QA people with the Business is Crucial
The demise of the dot the ‘i’ and cross the ‘t’ approach to Quality ManagementThe demise of the dot the ‘i’ and cross the ‘t’ approach to Quality Management
How Does This change Help the Business?
Proactive not re-active
Proactive not re-active
Business buys in and Controls the BMSBusiness buys in and Controls the BMS
BMS Changes with the BusinessBMS Changes with the Business
Proactive not re-active
Proactive not re-active
Controls and QA are Integral Controls and QA are Integral
Proactive not re-active
Proactive not re-active
Identifying Trends - both Good & BadIdentifying Trends - both Good & BadProactive
not re-active
Proactive not re-active
Proactive not re-active
Proactive not re-active
Common Problems and Good PracticeCommon Problems and Good Practice
Pragmatic not PrescriptivePragmatic not Prescriptive
Proactive not re-active
Proactive not re-active
How Does This Change Help the Business (2)?
BMS Reviews
BMS Reviews
Trend AnalysisTrend
AnalysisLessons LearnedLessons Learned
Customer FeedbackCustomer Feedback
ProjectsProjects
BidsBids
9001:1994 – Reputation has Been Tarnished!
9001:1994 – Reputation has Been Tarnished!
We have the chance to change all
that………………
Conforming did not Mean
Quality
Conforming did not Mean
Quality
Say what you do - Do as you
say
Say what you do - Do as you
say
TickIT V Tick boxTickIT V Tick box
A Standard by any Other Name Would Smell………
But…
Quality Managers Have to Change Too!!!
Hand in Hand Not Daggers DrawnHand in Hand Not Daggers Drawn
Pragmatic Not PrescriptivePragmatic Not Prescriptive
Auditing is a Risk Management Tool Not …Auditing is a Risk Management Tool Not …
Credibility Counts Credibility Counts
Adding ValueAdding Value
Oil on the Wheels Not Sand in the EngineOil on the Wheels Not Sand in the Engine
INTEGRATION IS THE KEYINTEGRATION IS THE KEY
Making it Work in IT
Anything in a BMS that is there just to get a tick in the box has to be reviewed
Anything in a BMS that is there just to get a tick in the box has to be reviewed
Streamline Process Streamline Process
Senior Management must lead the way – in word and deed!
Senior Management must lead the way – in word and deed!
No unnecessary overheads addedNo unnecessary overheads added
Statistics are a by-product of a well designed and well managed Business Management System
Statistics are a by-product of a well designed and well managed Business Management System
Gain confidence that the business and quality teams are singing from the same song sheet. Ensure full involvement from all sides
Gain confidence that the business and quality teams are singing from the same song sheet. Ensure full involvement from all sides
CommitmentCommitment
And what happens when we get it wrong?
Oil_rig.PPSOil_rig.PPS
www.cmg.com
© 2002
