QM-QA-QC Basic Infos, Links
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Transcript of QM-QA-QC Basic Infos, Links
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What’s it all about?
Quality Management (QM) = A set of principles, guidelines,and methods by which Managers (= Administration) operatea business or institution, in order to be ethical, efficient, meetregulations, and provide a quality product.
Quality Assurance (QA) = Operating principles, strategiesand methods which assure that the technological processesin place are ethical, efficient, meet regulations, and provide aquality product. The emphasis is on process.
Quality Control (QC) = Processes put in place to guaranteethe accuracy of data or the quality of the product. Theemphasis is on product.
Quality Management/Assurance/ Control
QM/QA/QC
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First: Quality Management
It’s about instituting practices in your class, business, lab,clinic, software or web development which assure theuser/customer that your product or analysis meets thestandards you claim for it.
It’s also about compliance with legally-adopted standardsor regulations!
Without QM/QA/QC your lab (or business) can lose itsclients, or in some cases its certification.
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What are some values you would apply if you were amanager of a lab, a classroom, or a business?
How would you institutionalize those values?
How would you assess whether you’re successful?
For a company which produces a tangible product (stereo,car, blue jeans) would the quality of the product or thequality of the institutional processes be more important?
Why?
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There are many different approaches to Quality Management.Here are several:
• Total Quality Management (TQM): http://home.att.net/~iso9k1/tqm/tqm.html
• ISO 9000: www.iso.org
•Lean: http://en.wikipedia.org/wiki/Lean_manufacturing
• Baldrige: www.quality.nist.gov
• Six Sigma: www.6sigma.us/six-sigma.phphttp://en.wikipedia.org/wiki/Six_Sigma
• QMII: www.aworldofquality.com/content/
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Quality Assurance/ Control: QA/QC
What are some reasons you’d want your data to be accurate, or yourproduct to be within specs?
• It’s good science/good business!
• It ‘s ethical – someone’s life or health may depend on it.
• The law may require It – e.g. EPA, ISO, etc.
• You can keep your job.
• Other people may be making decisions based on your data.
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Some institutes and associations for Quality Assurance – (there are many more!)
QA in health care: http://www.ncqa.org/index.htmQA in IT/software: http://www.qaiworldwide.org (Mozilla, Linux, etc. have their own QA associations.) Twin Cities QA Assoc http://www.tcqaa.org/index.htmQA in labs and clinics:http://www.sqa.org/newsite/public/pubhome.aspQA in organic food: http://www.qai-inc.com/0_0_0_0.phpAmerican Society for Quality: www.asq.org
Quality Assurance/ Control
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Some basic principles of QM/QA/QC:
• Quality is achieved throughout the life-cycle of a process, NOTjust in one or two steps, or in testing.
• This means that QM/QA/QC should be a consideration in thedesign and adoption of processes, not just in their testing.
• Like a system of ethics, QM/QA/QC should pervade theinstitution.
• QM/QA/QC is everybody’s responsibility, not just the P.I., C.E.O.or quality assurance manager. All employees should be remindedof this regularly!
Quality Assurance/ Control
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Quality Management -- e.g. TQM, Baldrige, etc.All aspects of a business or institution. Focus is on management,
administration, assessment of goals, etc.
Quality AssuranceEmphasis is on all aspects of a process, from
design to completion. E.g. includes instrumentcalibration, etc.
Quality ControlSampling a product or analyses to
control quality
Quality Assurance/ Control