Qb presentation 2012 ss
-
Upload
bartdemoor -
Category
Business
-
view
221 -
download
2
Transcript of Qb presentation 2012 ss
![Page 1: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/1.jpg)
Bart De Moor
![Page 2: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/2.jpg)
Europe's leading provider of Enterprise FeedBack Management
Headquarter Norway (Oslo)
17 offices through Europe
+ 300 Employees
+ 27.000 Users
+ 5.000 Companies
92% Happy Customers
Who are we?
![Page 3: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/3.jpg)
Web-based services for relationship development through the collection, analysis and follow-up of business critical information.
First you Ask and then you Act – Ask & Act™.
Our customers achieve better financial performance through increasing the satisfaction and loyalty among their customers and employees.
What is EFM?
![Page 4: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/4.jpg)
![Page 5: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/5.jpg)
![Page 6: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/6.jpg)
How does QuestBack works with you?
![Page 7: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/7.jpg)
![Page 8: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/8.jpg)
Unlimited support & quality control
![Page 9: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/9.jpg)
Unlimited use
![Page 10: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/10.jpg)
Brand made look & feel
![Page 11: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/11.jpg)
Collect FeedBack via
![Page 12: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/12.jpg)
Easy to use reports, analyze and Follow-Up functions
![Page 13: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/13.jpg)
95% of all organizations collect feedback regularly from their relations (Ask)
35% actually act upon it / make changes!
only 10% inform the respondents regarding “what happens now” (ACT)
Gartner Group Research indicate that:
![Page 14: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/14.jpg)
“Use the data, or don’t bother surveying the customer”
Gartner, May 2009
Gartner is the world’s leading information technology research and advisory company.
![Page 15: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/15.jpg)
• Gather feedback from customer lifecycle events (e.g. a support interaction). Automatically triggers act functionality
• E-Newsletter tailored to customers’ needs
• Internal notification to Key Account Manager (KAM)
• KAM email or call-back to customer
• Positive customer experience resulting in increased customer satisfaction
Ability to Act An example
“Automated email alerts work” Gartner, May 2009
Enterprise Feedback Management
![Page 16: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/16.jpg)
![Page 17: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/17.jpg)
Our USP’S
Easy to useFollow-up (with minimum of workload)Unlimited useUnlimited supportUnlimited quality control
One fix fee / year
![Page 18: Qb presentation 2012 ss](https://reader036.fdocuments.net/reader036/viewer/2022062418/555b1d0dd8b42aa9738b4ed0/html5/thumbnails/18.jpg)
Contact:Bart De MoorSales [email protected] 699 008