Q2 exe mba10-shrm_pms @ icici_20104004-5-6
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Transcript of Q2 exe mba10-shrm_pms @ icici_20104004-5-6
PMS @ ICICI BANKBy
Anil Kumar Sahu (20104004)
Sandeep Prasad (20104005)
Sarjeevan Sainbhi (20104006)
Exe-MBA10, SPM, PDPU
Strategic Human Resource
Management
CONTENT
• Introduction
• Current PMS at ICICI Bank
– Design
– Process
• Areas of Improvements
2Sarjeevan Sainbhi
Introduction
• ICICI Bank is the second largest bank in India and the largest private sector bank in India.
• ICICI Bank has a network of 2,529 branches and 6,102 ATMs in India, and has a presence in 19 countries, including India.
• products and financial services includes:– investment banking– life and non-life insurance– venture capital– asset management.
3Sarjeevan Sainbhi
Current PMS at ICICI
• PMS Software:
– HRIS by People Soft.
• Frequency of PMS:
– Half Yearly feedback followed by Annual Appraisal.
• PMS Method:
– Result Method:
• Balance Score Card
4Sarjeevan Sainbhi
Current PMS at ICICI• Balance Score Card (for Operations Manager):
PerspectiveWeight –age
/ TargetScore /
Achievement% score /
Achievement
Financial•Profitability•Asset Business
2010
158
75 %80 %
Customer•Customer Service•Branch Assessor Score
1515
1012
66.67 %80 %
Process•Audit•Fraud & Ops. Risk
1515
1214
80 %93.34 %
Learning•E-Learning•Class room Training
55
55
100 %100%
TOTAL 100 81 81 %5Sarjeevan Sainbhi
Current PMS at ICICI
• Stages of PMS:
– Target Setting
– Self Assessment
– Appraiser's Assessment
– Reviewer's Rating
– Appraiser & Reviewer Discussion
– Critical Review and Normalization
6Sarjeevan Sainbhi
Current PMS at ICICI
• Normalization (Bell Curve):
5 4 3 2 1
SACK AVERAGE GOOD VERY GOOD EXCELLENT
5 % 25 % 40 % 25 % 5 % 7Sarjeevan Sainbhi
Areas of Improvement
1. No Access of PMS from Outside Office premises ( via. Internet).
2. Individual Strength & Weakness Feedback were not Provided during Final PMS.
3. No Formal Appraisal Interview with the Reviewer.
4. Basis for Promotion were not transparent.
8Sarjeevan Sainbhi
Areas of Improvement
1. PMS Access Outside Office premises (via. Internet):
Source : www.tceworld.co.in9Sarjeevan Sainbhi
2. Individual Strength & Weakness Feedback :
PerspectiveWeight –
age / Target
Score / Achieve-
-ment
% score /
Achieve--ment
Remarks
Financial 25 20 80 %
Customer 25 18 72 %
Process 20 18 90 %
Learning 10 5 50 %
Appraiser’s Comment•Strengths•Weaknesses
55
44
80 %80 %
Able to prioritizeCommunication Skill
Reviewer’s Comment•Strengths•Weaknesses
55
32
60 %40 %
Technical ExpertiseNegotiation Skill
TOTAL 100 7410Sarjeevan Sainbhi
Areas of Improvement
3. Formal Appraisal Interview :
Stages of PMS:
• Target Setting• Self Assessment• Appraiser's Assessment• Reviewer's Rating
• Appraisee's InterviewTell-and-Listen Interview
• Appraiser & Reviewer Discussion• Critical Review and Normalization
11Sarjeevan Sainbhi
Areas of Improvement
4. Basis for Promotion Clarity:– Merit – Experience
“Appropriate Promotion standards & Policies related to the job shall be framed & shall be intimated to the Appraisee”
Criteria’s:– Minimum Band Required– Skill Set Required– Other Applicable Criteria e.g.
Achievements etc.12Sarjeevan Sainbhi
13Sarjeevan Sainbhi