Putting the smart into smart phone with performance support
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Transcript of Putting the smart into smart phone with performance support
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Putting the smart into smart phone learning
Performance SupportSession 309
Ruth HaddonChief Operating Officer
Epic Learning Inc,
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Introduction
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Moving to mobile
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Moving to mobile
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We learn by doing
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We love to talk
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And to search
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On the job support Where do we learn anyway?
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FilterIntegrate Represent
1 2 3
Not too much
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Whenever
In the right place
At time of need
Task support
Task processing Metaphor
Explicit
Easy to understand
Language simplification
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The 5 momentsof learning need
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1. Learning for the first time2. Learning more3. Remembering and applying4. Learning when things change5. Learning when things go wrong
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5 moments of learning need
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MotivationAbility Triggers
RemindersSidekicksJob aids
Support embedded into software
1 2 3
Persuasive / SocialTechnologies
Multi-device learning
e-learning
Classroom courses
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How can we deliver mobile performance support?
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1. Performance support resources
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What’s possible?
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Quick reference
How to guides
Diagnostic tools
Job aids
Types of resources
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Quick reference
How to guides
IMAGE OF THE REME DIAGNOSTIC
NEEDED
IC to send link Needs to be an image of a
video with a person in it
Types of resources
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Media types
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2. Helping people find resources support portals & structures
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Custom portal – task based structures
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Intranet – company wide
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Supporting leaders implement change
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Portal layergathering existing material
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3. Mobile deliveryPerformance support apps
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Ministry of DefenceTraining and mobile support
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Mobile fault finding support Vehicle mechanics
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Just in time mobile job aidSBAR
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NHS pain controlBuild your own mobile support
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TransferEnsuring the effectiveness of formal training
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Forgetting curve
Series10%
10%20%30%40%50%60%70%80%90%
100%
Series 1
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Propping up the forgetting curve
Series10%
10%20%30%40%50%60%70%80%90%
100%
Series 1
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An integrated training strategy
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What does the future hold?
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Flights
Negotiation:Top tips
Next appointment:
Mike Meetingchecklist
Contextual performance support
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Tin Can
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Google glasses slide
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Smart watches@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
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In summary
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Mobile Performance support
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Ensuring transfer of
training
Supporting new learning
on the job
Is good for
Flexible resources
Portals
Integration with
existing software
Support it with
Timing
Connectivity
Tracking (or not!)
Consider
Phone features
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Want to know more?
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Questions
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