Putting the Pieces Back TogetherFIRE | WATER | CONSTRUCTION

You can lean on us.We have empathy for our clients, as they face disruptions to their lives and livelihoods.

CARE

We help you put the pieces back together.We combine our capabilities, our years of experience and our flexibility to meet clients’ needs, whatever they are.

CAN-DO

We have it under control.We communicate honestly and often throughout the process, from clear expectations to detailed reports, and everything in between.

COMMUNICATE

Monument are a highly responsive full-service, turnkey restoration Company. We’re a solutions-oriented company that delivers trusted results – bring us the problem, and consider the job done. Planned or not, nobody likes disruptions that affect their lives. During those times of stress, Monument exists to take total care of our clients – we make it our responsibility to help you put the pieces back together, stress and worry free.

We reduce stress and worry for our clients by operating The Monument Way:

The Care Your Home DeservesWE CARE. We know you’ve suffered a loss, and this is a stressful time for you. In the end, we’re most concerned about getting your life back to normal – the way it was before there was a problem. We work with you, your insurance provider and any third-party contractors to be sure you’re getting everything you need to get your life back in order.

WE COMMUNICATE. Getting recovery help can be a headache, but we keep you in the loop with phone calls, daily progress reports, face-to-face interactions and detailed documentation so that you’re never in the dark about what’s happening in your home. We communicate honestly and often with you so that the entire process is transparent and stress free.

WE CAN DO IT. As a turnkey restoration firm, we can offer seamless solutions to any challenge. We take total care of you, and that means if you have an issue – whether it’s recovery, restoration, environmental, etc. – we have the capabilities to take care of it. Our team brings more than 60 years of experience and the expertise and flexibility to solve any problem. Once we’re on the job, it’s taken care of.

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UNDER CONTROL – FIRE AND WATER RESTORATION

LEAN ON US –CONSTRUCTION AND IMMEDIATE NEEDS

PUTTING THE PIECES BACK TOGETHER – TURNKEY SERVICES

FIRE RESTORATION SERVICESWhen fire strikes your property, we compassion-ately guide you through the healing and fire restoration process – bringing everything that can be saved back to mint condition and mitigating the damage to your life.

WATER RESTORATION SERVICESWater damage has to be handled quickly, carefully and expertly. We have the knowledge and experience to guide you through the process, dry and decontaminate your home and recover as much of your property as possible.

IMMEDIATE NEEDSIn an emergency loss situation, there are critical needs such as boarding up and securing property that prevent additional losses and protect your belongings. Our team arrives quickly to assess and provide immediate solutions.

WIDE-RANGE PREFERRED VENDOR LIST

DISASTER RECOVERY

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MONUMENT SERVICESMonument are fully. With all our services under one roof and the flexibility of an independent operator, we are the onlycall our clients need to make. We are prepared to respond anywhere in the nation. Listed are some of our core services,but we have the expertise and ability to provide solutions for any restoration need.

RECONSTRUCTION SERVICES

Our turnkey reconstruction services include emergency repairs, reconstruction, remodel and repair and finished build-out. We use only premium grade materials and responsible contractors.

When disaster strikes, whether fire, water, storm or environmental hazards, Monument is available 24 hours a day, seven days a week with a full suite of recovery capabilities. We respond within hours, nationwide.

Our team has partnered with a number of insurers and loss adjusters – they have come to expect excellence from us.

Fire Restoration Services

We make the recovery process easy by keeping you in the loop with phone calls, daily progress reports, face-to-face interactions and detailed documentation, so you are never in the dark about what’s happening in your home. Our commitment is to make the fire recovery process as stress free as possible.

Water Restoration Services

Our full suite of water recovery services include:

• Water extraction• Sewage extraction• Fire and smoke cleanup• Wall and debris removal• Soot removal• Mold remediation

• Mildew removal• Odor removal• Carpet and floor drying• Structure restoration• Cleaning of air ducts, carpets, upholstery,

tile and grout, and oriental rugs

DID YOU KNOW?

We’ll take care of communicating with your insurance company.

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At Monument, we know exactly how to take care of you when the unpredictable disaster of fire strikes. Within minutes, a fire can devastate property, leaving valuable belongings and personal effects in ruins – but the Monument team responds just as quickly. We mobilize our team immediately to assess and begin meeting your urgent needs.

A key component of cleaning up after a fire is determining what can be salvaged and how to mitigate the damage. With more than three decades of experience restoring fire-damaged property, Monument are well equipped to make sound judgments about how to return your life to normal. With complete turnkey solutions under one roof, we develop the most effective fire cleanup solution for your incident.

As fairly new Norfolk residents, we were told to call Monument. That began my contact with the company and the beginning of the cleaning process. My contact was extremely helpful, polite, considerate and a consummate professional. He went above and beyond in a valiant attempt to try and rectify the situation.”

Monument water restoration customer

If you’ve suffered water damage, you are not alone. Flood and water damage are the most common type of disaster that can occur to a property – and also one of the most complex to handle. Monument’s experienced team mobilizes immediately and delivers your tailored, turnkey solution with one phone call. We work with you, your insurance provider and any third-party contractors to ensure you get the service you need in this stressful time.

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Construction ServicesWe offer turnkey construction services for residential clients that include emergency repairs, reconstruction, remodel and repair, and finished build-out. We can respond within hours to any construction need, nationwide.

From the start of each project, we set and deliver on clear expectations, and we communicate honestly and often throughout the process. Each of our clients has a single point of contact who can answer all project questions, but we also have customer care available 24 hours a day, seven days a week.

There is no minimum size for our projects; we understand that no disruption feels small to our clients or their families. We use only premium grade materials and responsible contractors to take care of your reconstruction needs. Because of our flexibility as an independent contractor and our can-do attitude, you can rest assured that our capabilities will expand to meet your needs, whatever they are.

Catastrophe and Loss Recovery Services

• Fire restoration• Water restoration• On-location cleaning• Packing and moving services• Dehumidification

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I have never dealt with any more kind, generous, friendly and helpful people than my project team at Mooring. I can’t say enough nice things about them. From the beginning, when Robert and the operations crew were out on site until the end, I have just been very thankful.”

Monument construction services customer

Our team has provided emergency services, including both contents and structural repair, for schools, government buildings, industrial facilities, restaurants, retail stories, multi-family complexes and residential homes. Some of our 24-hour emergency services include:

• Document recovery and freeze drying• Demolition• HVAC cleaning and decontamination

Monument is available around the clock every day of the year so that when disaster occurs, you get the resources you need quickly. Our highly experienced and mobile team can be on site within hours to assess your needs and begin providing immediate solutions that fit your situation.

Contact us today.Our operators are available 24 hours a day, 7 days a week.

Residential ServicesContents Restoration

Document Recovery – Records, books, files and other critical items to be recovered, freeze-dried or cleaned, dried and preserved

Duct Cleaning

Electronic Restoration

Fire Damage Restoration

Mold Remediation

On-location Cleaning

Packout and Contents Storage

Reconstruction

Securing Property – Board up or fencing

Storm Damage Restoration

Water Damage Restoration

01760 720119www.monumentcleaning.co.uk