Putting it All Together: Agile & ITIL
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#b20Con ITSM DEVOPS CONFERENCE PUTTING IT ALL TOGETHER: AGILE & ITIL ERIKA FLORA PRINCIPAL CONSULTANT, BEYOND20
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Transcript of Putting it All Together: Agile & ITIL
#b20Con
I TSM DEVOPS CONFERENCE
PUTTING IT ALL TOGETHER: AGILE & ITILERIKA FLORA
PRINCIPAL CONSULTANT, BEYOND20
#b20Con
AGENDA• Introduction• Agile / ITIL Overview• Putting Scrum Concepts to Work• Agile and ITIL’s CSI Model• Implementing Agile• Certifications• Q & A
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INTRODUCTION
• Erika Flora, PMP, CSM, CSPO, ITIL Expert• Principal, Beyond20• itSMF and PMI board member and speaker• Led multiple ITSM projects
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AGILE OVERVIEW
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WHAT IS AGILE?
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AGILE/SCRUM
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AGILE AND THE ITSM LIFECYCLE
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SCRUM BASICS
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LET’S PUT THESE CONCEPTS TO WORK!
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AGILE AND THE CONTINUAL SERVICE IMPROVEMENT (CSI)
MODEL
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ITIL CSI MODEL
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AGILE AND THE ITIL CSI MODEL
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IMPLEMENTING AGILE SERVICE MANAGEMENT
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SIMPLE BUT NOT EASY
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QUESTIONS?Erika Flora: [email protected] (866) 856-3117 office
beyond20.com/blog @erikaflora |@beyond20LinkedIn: www.linkedin.com/in/eflora YouTube: youtube.com/user/Beyond20LLC
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I TSM DEVOPS CONFERENCE
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