PUTTING EMPLOYEES FIRST - CIPR...
Transcript of PUTTING EMPLOYEES FIRST - CIPR...
PUTTING EMPLOYEES FIRST CIPR INTERNAL COMMUNICATION CONFERENCE
Ralph Cochrane @ralphcochrane
Coca-Cola vs Pepsi v2.0 The Battle For Creativity
Coca-Cola $35Bn in Revenue
Coca-Cola’s $35.1 Billion in revenue makes it the 84th largest economy in the world. Just ahead of Costa Rica
Pepsico has 22 $1Billion brands including Pepsi, Tropicana, Lays (Walkers) and Quaker.
Pepsi’s $1Bn Brands
The world’s biggest advertisers
Coca-Cola spends more on advertising than Apple or Microsoft combined $2.9 Billion (2010) vs Microsoft $1.6 Billion (2010) and Apple $691 Million (2010)
Part of our popular culture
1975 The Pepsi Taste Challenge
Consumers showed a definite preference for Pepsi over Coca-Cola
New Coke - Disaster
• 1983 New Coke
• Marketing disaster
• People hated it
• Preferred the Old Coke
• They also hated being told
what to do!
• In 1985 Coca-Cola reversed
it’s decision continuing to
serve what is now called
“Coca-Cola Classic”
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• It’s not just about the product
• Consumers feel an emotional connection
– Where they were
– How they feel or felt
• Customers don’t buy for just one reason
– Great service
– Great experience
– Quality, Convenience
– Loyalty & History
Lessons Learned v1.0
Does Obama drink Pepsi?
Coca-Cola vs Pepsi v 2.0
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Creative Collaboration
2011 Creative Collaboration with Karl Lagerfield
Pepsi Refresh Social Media
1-9-90 Rule
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• Crowdsourcing Videos (competitions)
• 12 months, 8 events
• Targeting the 1%
• Connected to Film Festivals
• Tap into the fascination with online media
from leading filmmakers
• Creativity not Advertising
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• It’s about Engagement
• 80% of Internet users took part in a
contest online last year (Jupiter Research)
• 80% of the entries will be low quality
• Promotion / Activation
• Moderation
• Rules including IPR rights
• Prizes & Fulfillment
Crowdsourcing Basics
Coca-Cola’s View
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Coca-Cola Packaging
Integrated Crowdsourcing Campaign for a specific marketing problem:
How to explain the new smaller coke bottle
• Part of the brand development plan
• Promotion!
• What will you do with the content?
• Be ready to be part of the conversation
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Real People with talent
Real People with Talent
CSR – Using the talent
Coca-Cola wanted to use the talent that we discovered. This example is a CSR Film shot in S Africa, Kenya and Indonesia for TED: Women
A network of the best talent
Co-Creation with Jameson
http://jameson.thecreativegrid.com
• If you engage stay with the conversation
• Set clear boundaries & rules
• Moderate
• You can crowdsource just about anything
• Keep it simple
• Use the talent, they are ambassadors and
good PR!
Lessons Learned
Mobile crowdsourcing
PUTTING EMPLOYEES FIRST CIPR INTERNAL COMMUNICATION CONFERENCE
Ralph Cochrane @ralphcochrane