Put wind beneath their wings

The trust and commitment to the growth of each individual is the “wind” that comes through loud and clear.

Our February courses deliver critical skills that will make a big difference for your team.

The reason athletes and musicians need coaches is the same reason that workers in every industry need them. There's no difference.

It's all about performance and very few managers have been taught how to do it.

Talent cannot achieve its potential without the guidance and motivation of a coach.

Coaching Higher Performance puts the correct tools in the hands of managers and supervisors, showing them how to connect with workers, make accurate evaluations, motivate them, and provide the guidance to ramp up skills and results.

Everyone who supervises anyone needs to understand at least the basics in how to help people grow.

Without them, all that's left is some of the saddest words in the English language: "would have," "should have," and "could have."

If you want more production from team members,

Coaching Higher Performance will give your leaders the skills that will enable them to generate it.

Just some of what you’ll learn…

• Why everybody needs a coach to achieve their maximum potential. • How to handle the initial meeting with the coaching subject. • Keys to listening in “coach” mode. • Asking the right questions to get the information you need. How to adapt the

S.M.A.R.T.E.R. goal system to coaching. • Tips for helping your subject set priorities and create their action plan. • How to identify and break down the barriers that are holding people back. • Working through resistance. • Ways to keep the subject on track. • How to establish accountability. • Strengthening strengths vs. Strengthening weaknesses (this will surprise you). • Coaching up a subject with a bad attitude. • Improving underperforming team members. • How to coach the superior worker.

Tuesday Feb. 9 8am to 12 Noon Hotel Nikko Tan Maria Room

guamtraining.com

“How can managers help teams deliver better results?” Coaching Higher Performance is how

$119 each See discount for 3 or more total

attendees

Brand New Course for 2016!

They’re everywhere. The difficult people. And they “happen” without warning. The next one might be a customer. Or a vendor. Or someone on your staff.

It’s not a matter of if it will happen, but when.

Knowing how to effectively deal with them while maintaining our composure is a valuable skill that will pay off over and over again, and we give you the tools to do this in Dealing With Difficult People.

The key is being able to meet the challenge and turn the situation around in your favor, and our course, Dealing With Difficult People is set up to do just that.

DWDP gives you and your team members effective tools to work through an encounter to solution, without losing your cool or self-respect.

What we teach also helps maintain the relationship, whereas just “winging it” can easily lead to saying or

doing the wrong thing and having the situation ramp up out of control, with your organization unnecessarily losing a customer, vendor, or team member.

Tired of difficult people creating misery for you and your team?

Dealing With Difficult People brings relief.

Just some of what you'll learn...

• The 11 roots of conflict and how to spot them. • Two questions to answer before jumping into any situation. • Why people don’t do what you think they’re supposed to do. • Causes of difficult behavior.

• How to prevent problems before they happen. • Reducing/eliminating stress. • For the problems you can’t prevent, how to deal with them. • Developing an agreement framework. • A proven 5-step process to resolving conflict. • 10 types of people you’ll encounter and how to deal with them. • Managing anger — ways to diffuse the “heat” that leads to confrontation — both theirs and yours.

Wednesday Feb. 10 8am to 12 Noon Hotel Nikko Tan Maria Room

guamtraining.com

Some folks are tough to get along with. That’s why…You’ll love Dealing with Difficult People

$119 each See discount for 3 or more total

attendees

Yes! Great training. Very interactive and informative. Nadine Valino Atkins Kroll

This training was a jaw-dropping success in October because it punches “real world” buttons that supervisors need to deal with.

We thought we’d be working with supervisors who had less than two years of experience, but many had been in charge of teams for 5 years, 10 years or more…

And a number of them said they had never had this kind of training.

Several commented that for the first time, they felt they had the tools and ideas to do their job right.

Making the transition from frontline worker to supervisor — or “boss” — can be exciting and fulfilling. So why is the failure rate so high?

It’s not uncommon for a promising management career to be negatively impacted — even stalled — because of an unhappy experience right up front.

Some new managers even become unnecessarily fearful of their position and making decisions.

The New Boss is a fresh look at ways to make this period less stressful, offering tips and techniques to help any new supervisor be more successful.

When experienced managers know what’s in this course, they’ll be wondering why they didn’t have access to this information when they got started.

Just some of what you'll learn...

• Common concerns about the transition from the frontline to supervisor.

• Getting started and a real-world FAQ. • How to frame the new position and re-establish

team goals. • Building strong workplace

relationships. • How to handle resistance to your leadership. • Why perceptions are critical.

• A nuts and bolts approach to problem solving.

• How to run faster, more efficient meetings. • Understanding conflict. • How to give effective feedback. • A solid primer on workplace discipline. • Managing stress • Developing “go-to” people.

Thursday Feb. 11 8am to 12 Noon Hotel Nikko Tan Maria Room

guamtraining.com

Whether for initial training or as a great refresher… The New Boss is a major eye-opener!

$119 each See discount for 3 or more total

attendees

A must for people moving into a supervisory or management role. Percival Acejo Aon Insurance

A great instructor, very direct and to the point. The training is not only for new managers. I believe senior managers should also go back to this training…back to basics. Maristella Tangonan Hotel Nikko

Char

geIN

Workshops Feb 2016 @ Hotel Nikko Tan Maria Room

• continental breakfast included — pastries, juice, coffee, tea, water.

• course material will be provided

• certificate of completion — we use the name on the application form. Please write attendees’ names CLEARLY IN BLOCK LETTERS AND CHECK FOR SPELLING — thanks.

• attendees should bring two pens/pencils (just in case)

• Tan Maria room is downstairs from the Hotel Nikko main entrance. Please look for signs that will direct attendees.

• Workshops begin at 8:00 a.m. Doors to the function room will be open at 7:30.

• Payment issues: 1. We will accept checks or government purchase orders at the door. Please, no cash. All other types of payments should be made prior to the day of training. This can be done with PayPal or credit card.

2. If not paying by PayPal or credit card, attendee(s) must bring their check or purchase order with them on the day of training. We cannot admit anyone without payment.

Your Workshop Leader

Jerry Roberts

Roberts has worked with over 10,000 adult learners in Guam’s workplace over the past 15+ years.

Concurrently, he served as the publisher of Directions magazine, becoming our region’s leading voice for organizational improvement.

He strives to make every workshop memorable and challenging, with no “off-the-shelf” experiences. “We make it fun, interactive, and we get down to business. We want everyone to walk out with a clear picture of what to do, why to do it, and with a plan to make good things happen,” he said.

We welcome your team members to these trainings. in association with

presented by

NAME OF PARTICIPANT NOTE: Please print clearly and check spelling as

we use this name for the certificate of completion.

COACHING HIGHER PERFORMANCE

$119

DEALING WITH DIFFICULT PEOPLE

$119

THE NEW BOSS

$119 Need help? Call Guam Contractors’ Association at 647-4840

When finished please fax to 647-4866 or scan and email to:

gca@teleguam.net

Subject line: Registration

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