Punjab Judicial Academy 2015 Ip Commincation
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Transcript of Punjab Judicial Academy 2015 Ip Commincation
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Interpersonal Communication
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Interpersonal Communication
THERE ARE DIFFERENT TYPES
OF INTERPERSONAL COMMUNICATION
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What is Communication?
Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings.
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ITS ESSENCES
EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
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What are the most common ways we communicate?
Spoken Word
Written Word
Visual Images
Body Language
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Hearing – Physical process, natural, passive
Listening – Physical as well as mental process, active, learned process, a skill
Listening is hard.You must choose to participate in the
process of listening.
Hearing Vs Listening
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Using the Power of Mobile Phone/ E-Mail / SMSDo it NOW
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SKYPE Take your time to do it anytime, if not
urgent OR Important ?
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Face BOOK/ TwitterPut it on the least Priority. It has less priority but more fun and self
projection
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Interpersonal Communication
Examines how many people are involved, How many sensory channels are used, The feedback provided
The Contextual View –
Comparison with other forms of communication
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Interpersonal Communication
The Contextual View – Comparison with other forms of communication
Examines how many people are involved, How physically close they are to one another, How many sensory channels are used, Feedback provided
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Interpersonal Communication
The Contextual View – Comparison with other forms of communication
Examines how many people are involved, how physically close they are to one another, how many sensory channels are used, and the feedback provided
The Developmental View
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Interpersonal Communication
The Developmental View –
Different relationships with people
Researchers say that our definition of interpersonal communication must account for these differences
E.g. - Interacting with a sales clerk in a store different than the relationship we have with our friends and family members
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the Developmental View
COMMUNICATION IS DONE only IF YOU WANT TO
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Strength of Communication
Marriage is the only war in which the enemies sleep together.Hitler
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Direct & Interactive :
Refers to face-to-face or person-to-person communication
Extremely relevant to achieving personal as well as professional success
Often Direct & Interactive – Makes effective use of
oral as well as non-verbal channels – words, body language, facial expressions, spacing, tones, gestures, action
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Direct & Interactive :Refers to face-to-face or person-to-person communicationExtremely relevant to achieving personal as well as professional success
Makes effective use of oral as well as non-verbal channels –
words, body language, facial expressions, spacing, tones, gestures, action
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COMMUNICATION HELPS MAKE NATIONS LARGER BY JOINING WITH OTHER NATIONS
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P A C PARENT EGO STATEBehaviours, thoughts & feelings copied
from parents or parent figures. ADULT EGO STATE Behaviours, thoughts & feelings which are
direct responses to the here and now CHILD EGO STATE Behaviours, thoughts & feelings replayed
from childhood
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The Parent State -Our ingrained voice of authority, absorbed conditioning, learning and attitudes from when we were young.
We were conditioned by our real parents, teachers, and all older people, next door neighbours, aunts and uncles
Parent is made up of huge number of hidden and overt recorded playbacks
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Parent Ego State Typically embodied by phrases and attitudes starting
with 'how to', 'under no circumstances', 'always' 'never forget', 'don't lie, cheat, steal', etc, etc.
Formed by external events and influences upon us as we grow through early childhood
We can change it, but this is easier said than done
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The Child State Our internal reaction and feelings to external events form the 'Child‘ This is
the seeing, hearing, feeling, and emotional body of data within each of us
When anger or despair dominates reason, the Child is in control
Like our Parent we can change it, but it is no easier
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The Adult State - Our 'Adult' is our ability to think
and determine action for ourselves, based on received data
The adult in us begins to form at around ten months old
It is the mean by which we keep our Parent and Child under control
If we are to change our Parent or Child we must do so through
our Adult
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Review of TA In other words:
Parent is our 'Taught' concept of life
Adult is our 'Thought' concept of life
Child is our 'Felt' concept of life
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Human Behaviour : Human Behaviour calls for insight into
Behaviour & Understanding of how people react under different situations Has particular significance in all people-oriented situations
Relevant in dealing with people – both inside & outside the organization
– especially for handling grievances & difficult
situations
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BAD COMMUNICATION MAKES PEOPLE ANGRY
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“How You Behave ”Matters :
Pleasant & unpleasant situations are bound to develop in any organization where a large number of people work
A Manager might have to convey appreciation and praise OR punishment & unpalatable developments, criticism & reprimand
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“How You Behave ”Matters :
In such cases, not only WHAT the Manager says, but also HOW he says it, and WHAT is done through ACTIONS assumes meaning
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Un Pleasant
Pleasant
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Good leaders constantly polish their verbal & non-verbal skills
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IPC Leaders These skills are used to create the desired
impression – both positive & negative The words that they choose, the way they express them, the tone, gestures & actions in totality are all impact creating
First impressions carry considerable value – if it is right, it results in a positive relationship
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GOOD LEADERS NEVER THINK OF THEIR OWN SELF BUT THINK OF THEIR COMPANY-FUTURE
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THERE ARE MANY OTHER SKILLS IN A HUMAN BODY
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Other skills
Other skills essential to build effective IC skills are
the ability to win trust, build rapport, ask the right questions, and elicit full information
Involves creating right impressions & communicating the intended message convincingly
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Other skillsCalls for sincerity in approach & bringing
in transparency in communication
Means asking appropriate questions in an appropriate manner, and making the other person communicate
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Other skillsCalls for sincerity in approach & bringing
in transparency in communication
Means asking appropriate questions in an appropriate manner, and making the other person communicate
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IP Communication Also means making the other person confide in you
For counseling, negotiation, hearing of appeals,
personal interviews etc, additional communication skills would be called for.
These have to be developed through conscious efforts
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Develop a Positive Attitude :People should necessarily have one
basic skill
– the ability to get along with others
Whilst job-oriented skills & knowledge are relevant, what is equally relevant, if
not more, is the right attitude
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Develop a Positive Attitude : People may accept a lack of knowledge , but will
never accept rudeness or indifference
Hence, building the rapport is very important !
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Control Bad Feelings :
People come to work not only with their hands & heads, but
also their hearts.
They come not only with
knowledge, wisdom &
intelligence, but also feelings &
emotions Dealing with other people
requires control over moods !
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Control Bad Feelings Any work situation is a mix of positive & negative, good & bad strokes
Good Interpersonal skills require underplaying negative strokes & not letting them spoil one’s temper
Learn to rise above bad feelings coming from any quarter and do not let these show up or hinder dealings with people
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Control Bad Feelings
Any work situation is a mix of positive & negative, good & bad strokes
Good Interpersonal skills require underplaying negative strokes & not letting them spoil one’s temper
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Control Bad Feelings
Learn to rise above bad feelings coming from any quarter and do not let these show up or hinder dealings with people
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Use Logic :
Logic & Emotion – are at work throughout our lives. Push and pull in opposite directions. The one that prevails at any particular time, will determine how
we get along with others, Affect our level of achievement.
With emotions- easy to respond rather than logic,
But responding logically helps us to deal constructively with difficult situations.” – Roberta Cava
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Harmonious Interpersonal Relationships are the secret of success.
“ I will pay more for the ability to deal with people than for any other ability under the sun.”– John Rockfeller
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For your concentrations!!!
Thanks