Publieke dienstverlening rond de burger Walter Van Assche Luc Van Tilborgh Vlaamse Centrumsteden...
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Transcript of Publieke dienstverlening rond de burger Walter Van Assche Luc Van Tilborgh Vlaamse Centrumsteden...
Publieke dienstverlening rond de burger
Walter Van AsscheLuc Van Tilborgh
Vlaamse Centrumsteden28/06/2010 - Gent
© fedict 2010. All rights reserved
The Belgian context
Belgium is a federal State
3 authorities at the same level federal 3 Communities (language, person) 3 Regions
10 Provinces
589 municipalitiesAIM : e-government must enable one virtual government consistent to the customers with full respect for every single competency
The role of FEDICT
FEDICT, an ‘horizontal’ Federal Public ServiceComputerization of Belgian State
– Develop & Implement e-gov strategy
– Support Federal Public Services in their implementation
– Develop & Implement Standards - Guidelines
– Create and operate a common infrastructure
– Manage the Inter-Gov Relationships
– Help to develop customer-centric services that last
Computerization of Belgian Society
Belgium, ICT knowledge Region
Organisatie
Fedict
Fedict shared services
Fedict select
Supporting services
Stakeholders
Klanten
Leveranciers
Partners
Medewerkers
Publieke opinie
Beleid, regelgeving
Waarden
Innovatie
Loyaliteit
Integriteit
Proactiviteit
Resultaatgerichtheid
Collegialiteit
Klantgerichtheid
Historiek2001 n Fedict opgericht
2002 n Fedict operationeel
2002-3 n Informatisering van de Staat Implementatie eerste bouwstenenen realisaties van Fedict
2004 n Service-concept De bouwstenen worden vertaald naar diensten voor de klanten, geconcretiseerd in een dienstencatalogus.
n Informatisering van de samenleving Stimuleren van de vraagzijde.
2005 n ICT-innovatie- en -kennisregio Fedict profileert België als ICT-innovatie en -kennisregio in het buitenland.
n Information Security geïnitieerd
2006 n Integratie e-gov vzw
2007 n Matrixwerking Verticale competentiepools (directoraten-generaal) en horizontale programma’s (projecten en diensten).
n Business Process Management BPM wordt een nieuwe ‘competence’ binnen Fedict.
2008 Reactualisatie en ‘verservicen’ van de bouwstenen
Integratie ICT Shared Services en omdoping tot Fedict Shared Services
E-gov vzw wordt Fedict Select
Evolutie
Netwerkomgeving (Fedman)
Transactieomgeving UME, FSB Authentieke bronnen
Toegangs- en toepassingsomgeving
Beveiligingsomgeving
Matrix
Programma's
Competence pools
Programmastruktuur
Senior responsible owner
PMT
Projecten
Services
Citizen CentricityCOMM
ON BACK-OFFICE
COMMON
PROCESS FLOW
COMMON KEY
MODULES
E-APPLICATIONS
TOOLS
MandatesAt
tribu
tes
Del
egat
ion
Roles
ONE COMMON BACK-OFFICE
SECURITY LAYER
…Ministr
yA
MinistryB
MinistryC
MinistryZ
FEDMANFederal Service Bus
National Portal Website
Building Blocks
ONE UNIQUE ELECTRONIC KEY: THE BELGIAN eID
Purpose of the eID projectProve your identity
Signature tool
Provide an electronic identity card to the Belgian citizen that will allow them to authenticate themselves towards different applications and to place a digital signature
Electronic identity card (eID)
Children <12 years old
Foreign residents
Belgian citizens >12 years old
LOTS OF e-APPLICATIONS
Lots of applications of the eID card
student cards
Healthcare
e-commerce
Driver’s license
Proof of membership
SSO, etc.
Home banking
What can we do with the eID today?
Federal e-gov applications:
Social Security: declaring employees statusMobility: requesting car license platesOnline consultation of your National Register file (
https://mijndossier.rrn.fgov.be)VPN (teleworking)Online tax declaratione-notary: signing and deposit of purchase actse-procuremente-invoicing for public sectoretc.
Regional applications:
Flemish Parliament: submitting and electronically signing decrees, questions and resolutions
Academy of Fine Arts Flemish Region: enrolment via eID
Vlaamse Huisvestingsmaatschappij: enrolment via eID
What can we do with the eID today?
What can we do with the eID today?
e-loket:• Requesting certificates (vb. marriage, birth, ...)• Requesting change of address• etc.
School enrolments Enrolment/access to libriaries Access to swimming pools Access to container parks Electronic declaration of death etc.
Local applications:
Lots of TOOLS at your disposal
Quick Install
1. Install the eID software
2. Connect the card reader to the computer
3. Consult your data
http://www.belgium.be
05/05/2009 | Bruxelles
Direct access to more than70 on-line transactions
eID Middleware Reading of the data – Certificates - Card & PIN
https://mondossier.rrn.fgov.be
www.checkdoc.be A website to verify whether Belgian identity documents are valid or
not: passport identity card residence permit with chip
Registration the first time
Sources authentiques
sign.belgium.be
Sign documents with eID
Different source formats supported
Generates signed PDF
Fiscality
eHealth
http://eid.belgium.be
http://map.eid.belgium.be
Lots of MODULES at your disposal
MODULES FAS:
Federal Authentication Service via eID
e-LOKET: Tool to allow municipalities to offer electronic services to its citizen in a secure way
e-DEPOT: Service to allow notaries to faster register acts
PersonService: Webservice to allow fast query about physical persons in the public registers
DIGIFLOW: User interface the Public Sector uses to get access to the FSB
IAM: Identity and Access Management
MAGMA: Delegation of powers between two legal entities in order to allow the second to operate
on-line transactions in the name of the first (accountants, social reprenstatives, ...)
e-PAYMENT: Service package to allow public authorities to introduce electronic transactions
Standard usageStandard Process Flows
Standard approach
WEB
FSB
FEDMAN network
Authentic Sources
Example1: citizen files a complaint “theft”
e-FORM
FAS
FSB
Police
Ticket #
Push
e-LOKET
Future developments
Identity and Access Management
IDENTITY
NAME
DATE of BIRTH
PLACE of BIRTH
GENDER
ADDRESS
NATIONALITY
FAMILY STATUS
CEO of COMPANY
LAWYER
FATHER
MEMBER OF SERVICE CLUB
ACCOUNTANT
MEMBER of BOARD
SOCIAL SECURITY
DRIVING LICENSE
Conclusion
Common and secure back-office infrastructure
Common electronic key
Common rules of usage
Common tools
Common legislation
BUT:
No centralized system
Full political liberty of development by ministry (but with accountability)
Liberty of choice (HW-SW)
Future proof
BETTER SERVICE TO CITIZEN, ENTERPRISE and PUBLIC SECTOR CUSTOMERS
This is for Belgium, but what about the rest of Europe?
SECURITY LAYER
FEDMANFederal Service Bus
National Portal Website
…MinistryA
MinistryB
MinistryC
MinistryZ
Gateway to EU
Region A
Region B
Region C
Region Z
Municipality A
Municipality B
Municipality C
Municipality Z
……
Country1
Country2
Country3
CountryX
…
EU pilots that work on cross-border interoperability
Th@nk you!
Luc Van TilborghProgram manager AIM
Maria-Theresiastraat 1/3Bruxelles 1000 Brussel
TEL +32 2 212 96 10FAX +32 2 212 96 99
www.belgium.be/fedict