CM1284

LGCM

1385LG

01:24 Discussion 1• What has happened here?

• Did you notice any signs that suggest thepatron has a gambling problem?

02:18 Discussion 2• What other warning signs did you notice?

• What is your duty of care in this situation?

• Would you approach the person at this stage?

• Based on what you’ve seen, would youupdate the venue’s gambling incidentregister at this point?

• What actions might you take?

02:58 Discussion 3• What other warning signs did you see?

• What are your responsibilities in this situation?

• What would you do next?

• Is there anyone else you should involve?

These four RSG training videos present situations that staff at gaming venues may face and show different ways the situation could be handled to support problem gamblers and their friends and families.

Visit www.business.qld.gov.au/rsg to access the videos and the full list of discussion starters to use with your staff.

‘The warning signs’ discussion startersIn this video a patron is showing some warning signs of being a problem gambler - he is spending long periods of time gambling at the venue, frequently visiting the ATM and being aggressive towards staff and other patrons.

03:40 Discussion 4• What did the gaming staff member do

well in this video? Is there anythingyou would do differently?

• What would you do if the patronrefused to leave the gaming machine?

• Could the gaming staff haveintervened earlier? If so, afterwhat signs?

• What are some strategies for dealingwith an upset or aggressive patron?

• What other problem gambling signscould a patron display?

• Have you been in a situationwhere you felt a patron might havea gambling problem but you didn’tknow how to address the issue?

www.business.qld.gov.au/rsg#Highstakes

High stakes RSG training videos