PUBLIC WORKS & ENGINEERING DEPARTMENTCORE SERVICE ASSESSMENT

MARCH 10, 2011

PUBLIC WORKS & ENGINEERING DEPARTMENTORGANIZATIONAL CHART

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SUMMARY OF KEY PROCESSES

Key Product (p)/Service (s) Key Processes/Activities Key Process Management ResponsibilityWater (p) Treat and Distribute water Deputy Director, Public Utilities

Treat and Distribute waterMaintain treatment and distribution assets

Wastewater Services (s) Collect and Treat Wastewater Deputy Director, Public UtilitiesCollect and treat wastewaterMaintain collection and treatment assets

Utility Customer Services (s) Issue and collect utility bills Deputy Director, Resource ManagementProvide and maintain metering devices and systemAssist account holders for bill payment

Drainage (s) Collect and Discharge Storm Water Deputy Director, Right of Way (Streets & Drainage)Own/operate drainage system (incl/complying with permit)Maintain storm sewersMaintain drainage ditches

Street (p) Provide and maintain mobility improvements Deputy Director, Right of Way (Streets & Drainage)Own/operate PavementsMaintain pavements

Traffic Controls (s) Provide traffic regulation Deputy Director, Traffic & TransportationOperate traffic systemsMaintain traffic systems

Development Services (s) Establish & Enforce Development Records and Standards Deputy Director, Planning and Development ServicesMaintain, administer and enforce building and sign codesReview, approve and inspect private construction within the public ROW

Assure commercial habitability and neighborhood protectionMaintain standards and records for public infrastructure

New/replacement infrastructure (p) Deliver capital projects Deputy Director, Engineering & ConstructionPlan, program and coordinates capital projectsManage design of capital projectsManage construction of capital projects

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($ Thousands)

Mark with F, S, CC,

CO or CA if applicable.

Annual Projected Personnel

Cost

Annual Projected Supplies/Services

Cost Capital

Total Annual

Cost Revenues Man

date

d

Dire

ct S

ervi

ce

Adm

inist

rativ

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Gene

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Spec

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und

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(fees

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Fun

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Treat and Distribute water $439,746Treat and Distribute water $25,911 $103,205 $4,323 $133,439 408.4 S/F X XMaintain treatment and distribution assets $27,991 $31,184 $4,323 $63,499 405.4 X X

Collect and Treat Wastewater $434,904Collect and treat wastewater $36,496 $66,741 $3,379 $106,616 657.5 S/F X XMaintain collection and treatment assets $29,649 $38,889 $3,379 $71,917 323.9 X X

Issue and collect utility billsProvide and maintain metering devices and system $16,233 $10,784 $3,469 $30,486 292.2 $4,786 X X XAssist account holders for bill payment $13,968 $6,376 $480 $20,824 195.0 $8,000 CO X X X

Collect and Discharge Storm Water $135Own/operate drainage system (incl/complying with permit) $5,298 $5,502 $574 $11,374 114.6 * S/F X XMaintain storm sewers $6,927 $3,963 $955 $11,845 119.3 * X XMaintain drainage ditches $9,112 $5,084 $1,224 $15,420 155.3 * X X

($ Thousands)

Annual Projected

FTEs

Mark with (X) if applicable.

*Total budget of $36.6M is supported by the Combined Utility System

Activities

by Key Process

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($ Thousands)

Mark with F, S, CC,

CO or CA if applicable.

Annual Projected Personnel

Cost

Annual Projected

Supplies/Services Cost Capital

Total Annual Cost Revenues M

anda

ted

Dir

ect

Serv

ice

Adm

inis

trati

ve

Gen

eral

Fun

d

Spec

ial R

even

ue F

und

Ente

rpri

se F

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orte

d by

Dir

ect

Reve

nue

(fee

s, fi

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et

c.)

Gra

nt/O

ther

Fun

d

Provide and maintain mobility improvementsOwn/operate Pavements $1,252 $801 $0 $2,054 20.8 $0 CO X (X) XMaintain pavements $13,649 $14,357 $0 $28,006 288.9 $31,999 X (X) X

Provide traffic regulation Operate traffic systems $2,561 $35,322 $55 $37,938 54.2 $3,793 CO X (X) X X XMaintain traffic systems $11,320 $5,734 $0 $17,053 151.5 $17,597 X (X) X

Establish & Enforce Development Records and StandardsMaintain, administer and enforce building and sign codes $30,868 $6,235 $81 $37,184 428.0 $35,675 CO X X XReview, approve and inspect private construction within the public ROW $5,826 $1,451 $81 $7,358 77.5 $5,197 CO X X XAssure commercial habitability and neighborhood protection $1,757 $1,270 $81 $3,108 27.6 $735 CO X X XMaintain standards and records for public infrastructure $1,523 $827 $0 $2,350 21.6 $0 X X X

Deliver capital projects $64Plan, program and coordinates capital projects $9,337 $2,307 $0 $11,643 105.2 * X X XManage design of capital projects $10,741 $1,580 $11 $12,332 111.2 * X XManage construction of capital projects $13,466 $2,075 $160 $15,701 140.6 * X X X

Total All Activities $273,883 $343,686 $22,576 $640,146 4,098.5 $982,631

($ Thousands)

Annual Projected

FTEs

Mark with (X) if applicable.

Activities

by Key Process

*Paid for with Bond proceeds

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PWE All Funds costs AmountTotal of all Key Process Activities $640,146Not included:611 Walker Building O&M costs paid by non-CUS Funds $3,811Fleet Revolving Fund Budget $25,822Combined Utility System (CUS) Debt Services $453,080Equipment Acquisition Debt Service $1,030Interdepartmental Transfers: CUS Transfer to Stormwater $36,637 CUS System Transfers between CUS Funds $318,581 Building Inspection transfer to General Fund-Land Sale proceeds $7,500 Chargeback from CUS to the Project Cost Recovery Fund $303Grand Total $1,486,910

EXPENDITURES RECONCILIATION OF KEY PROCESSES

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PWE All Funds Revenue AmountTotal of all Key Processes $982,631Not included:Fleet Revolving Fund Budget $25,782Project Cost Recovery Fund chargebacks to Capital Funds $36,332Rental fees paid to CUS for 611 Walker Building $6,651Impact Fee Revenues $9,298Intradepartmental Transfers: CUS Transfer to Stormwater $36,637 CUS System Transfers between CUS Funds $318,581 Building Inspection revenues for the sale of 3300 Main $7,500Grand Total $1,423,412

REVENUES RECONCILIATION OF KEY PROCESSES

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PWE All Funds payments to GF Departments AmountIndirect Cost Allocation (FIN) $7,200Radio Shop Services (ITD) $526Payroll Services (ARA) $673Legal Services (LGL) $1,218Security Services (GSD) $887Roving Patrol (HPD) $605Real Estate Services (GF) $111Facility Maintenance Services (GSD) $785CIP Contract MWBE Monitoring (AAD) $74Grease Trap Inspections (HLT) $348Mayor's Office People with Disabilities (HLT) $173Total $12,600

FY11 PWE CUS AND OTHER FUNDSCHARGEBACKS TO THE GENERAL FUND

(amounts expressed in thousands)

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PUBLIC WORKS & ENGINEERING DEPARTMENTKey Product/Service Key Process Level of Service Bench Mark

Water (p) Treat And Distribute Waterper Texas Administrative Code Title 30, CHAPTER 290, SUBCHAPTER D: RULES AND REGULATIONS FOR PUBLIC WATER SYSTEMS

Wastewater Service (s) Collect And Treat Wastewater per TCEQ permit for system

Utility customer account service (s) Issue and collect utility billsCollection rate: 99% or >Average call wait time: 3 min or <Billings with no PWE caused adjustments: 99.5% or >

Drainage (s) Collect And Discharge Storm Water per MS4 permit$60.84 vs $64.44#3 of 5 TX largestper Dallas Study

Streets (p) Provide and maintain mobility improvementsPavement Condition Rating (PCR) of 60 or higher: configuration iaw MTFP classification

second best of 5 TX largest; at Natl Avg

per TRIP

Traffic Controls (s) Provide traffic regulationCapacity Level of Service C; D during peak hours; Traffic signs and marking per standards of MUTCD

#3 of 5 TX largestper Forbes

Development Services (s) Establish & Enforce Development Records and StandardsPlan approval: > 90% in <3 turnsSFR approval in < 7 days for >99.5%

New/replacement infrastructure (p) Deliver capital projects95% of projects constructed within approved budget with contingency95% of projects constructed within approved time

$51.97 vs. $59.44cheapest of 5 TX largest

per Dallas Study