KPMG -EXCELLENCE IN BUSINESSMANAGEMENT AND STRATEGY - Connected Kenya 2012
Public Service - Transforming Kenya - Connected Kenya 2012
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Transcript of Public Service - Transforming Kenya - Connected Kenya 2012
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Citizen Inclusion,
Investment and
Industry Growth
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ACHIEVING RESULTS FORKENYANS
To enhance quality of life for Kenyansby transforming public services
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Services
Economy
Competitiveness
Infrastructure
Opportunities
Transforming the
livelihood of Kenyans
by growing ourEconomy
Attracting domestic and
foreign investment to spur
economic development
Creating opportunities
for current and future
generations
Increase the productivity of
Kenyans by transforming
education, health, services
Creating an enabling
environment for
development bytransforming physical
infrastructure
OUTCOMES
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Vision 2030
Mid TermPlan 2008 -
2012
StrategicPlan
Annual WorkPlan
PerformanceContracts
Rapid Results
Initiatives
PerformanceAppraisalSystem
Performance
Management System
Government ResultsArchitecture
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Refocusing onvision 2030
From Reform toTransformation
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TRANSFORMATION
SUPPLY SIDE
Services
Provided
DEMAND SIDE
ServicesDemandedRequired
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Public Sector Transformation StrategyThorn Tree Strategy: Comprehensive and Holistic
approach to modernizing Government
AREAS OF FOCUS Component 1: Service and Openness
Timeliness of services Quality
Professionalism & Competence Courtesy
Component 2: Cooperation & Coordination Vision 2030 flagship projects & priorities Policy coordination & harmonization
Component 3: Internal Effectiveness &Accountability Efficient systems, processes & procedures Enabling structures Effective Leadership
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Transforming Capacity for Service Delivery
Time
FUTURE
The hereand now
reality
Thedesiredreality
CurrentCapacity
EnhancedCapacity
NOWContinuously Identify and Challenge:
Assumptions, Worldviews, Mindsets
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5 levers for transforming public
sector performance
Creating a performance culture3
Introducing competitive dynamics
4
Making organisationalstructures fit forpurpose
Transforming end-to-endservice delivery andoperations
1 2
5
Putting in place a comprehensive people strategy
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TRANSFORMATION IN THECONTEXT OF NEW
CONSTITUTION
Getting it Right from
the Beginning
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The New Constitution:Moving into Action
Transforming Kenya programme
focus on 4 componentsI. Implementation of the new Constitution-
Including Devolution
II. Achievement of the Kenya Vision 2030
III. Transforming Public Service Delivery
IV. Public Private Dialogue
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The New Constitution:Moving into Action
Component Three: Transforming PublicService Delivery
I. Prioritizing focus to commonly used publicservices
II. Setting service standards on the drivers ofservice satisfaction
a) Outcome;
b) Timeliness;c) Knowledge and Competence;d) Courtesy;e) Quality.f) Ease of access (Integrating service delivery: OSS, E-
Government, M-Government, Call Centres )
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The New Constitution:Moving into Action
Component Four: Structured StakeholderEngagement
The search for a new balance in the role ofgovernment: rebalancing the roles of the publicsector, the private sector, civil society and citizens.
I. Public Private Dialogue (PPD)II. Prime Ministers Round Table (PMRT)III. Public Sector Stakeholder Partnership (PSSP)IV. Stakeholder Input into Policy Formulation
V. Private Sector Development Strategy (PSDS)
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Doing Businessindicators 11 areas of business regulation(9 included in the DB2011 ranking; 10 in DB2012)
Start-up Expansion Operations Insolvency
Starting abusiness
Minimum capitalrequirement,
procedures, timeand cost
Registering property
Procedures, time andcost
Getting credit
Credit informationsystems
Movable collateral laws
Protecting investors
Disclosure and liability inrelated partytransactions
Enforcing contracts
Procedures, time andcost to resolve acommercial dispute
Dealing withconstruction permits
Procedures, time andcost
Paying taxes
Payments, time and Total
Tax Rate Trading across
borders
Documents, time andcost
Getting electricity
Procedures, time andcost
Employing workers(annex)
Resolvinginsolvency(formerlyClosing abusiness)
Time, cost andrecovery rate
Property rightsInvestor protectionAccess to credit
Entry AdministrativeburdenFlexibility in hiring
Recovery rateReallocation ofassets
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Constructive
Engagement
Citizen
Monitoring
Better delivery of public
services
Improved community
welfare
Enhanced protection of
rights
O U T C O M E S
Summary
Planning BudgetingExpenditure
Tracking
Performance
Evaluation 15
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Kenya
African Superpower..In ICT?
Education? Skilled Human Resources;The Economy?Health?Athletics?
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Thank
you