Public Service - Transforming Kenya - Connected Kenya 2012

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    Citizen Inclusion,

    Investment and

    Industry Growth

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    ACHIEVING RESULTS FORKENYANS

    To enhance quality of life for Kenyansby transforming public services

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    Services

    Economy

    Competitiveness

    Infrastructure

    Opportunities

    Transforming the

    livelihood of Kenyans

    by growing ourEconomy

    Attracting domestic and

    foreign investment to spur

    economic development

    Creating opportunities

    for current and future

    generations

    Increase the productivity of

    Kenyans by transforming

    education, health, services

    Creating an enabling

    environment for

    development bytransforming physical

    infrastructure

    OUTCOMES

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    Vision 2030

    Mid TermPlan 2008 -

    2012

    StrategicPlan

    Annual WorkPlan

    PerformanceContracts

    Rapid Results

    Initiatives

    PerformanceAppraisalSystem

    Performance

    Management System

    Government ResultsArchitecture

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    Refocusing onvision 2030

    From Reform toTransformation

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    TRANSFORMATION

    SUPPLY SIDE

    Services

    Provided

    DEMAND SIDE

    ServicesDemandedRequired

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    Public Sector Transformation StrategyThorn Tree Strategy: Comprehensive and Holistic

    approach to modernizing Government

    AREAS OF FOCUS Component 1: Service and Openness

    Timeliness of services Quality

    Professionalism & Competence Courtesy

    Component 2: Cooperation & Coordination Vision 2030 flagship projects & priorities Policy coordination & harmonization

    Component 3: Internal Effectiveness &Accountability Efficient systems, processes & procedures Enabling structures Effective Leadership

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    Transforming Capacity for Service Delivery

    Time

    FUTURE

    The hereand now

    reality

    Thedesiredreality

    CurrentCapacity

    EnhancedCapacity

    NOWContinuously Identify and Challenge:

    Assumptions, Worldviews, Mindsets

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    5 levers for transforming public

    sector performance

    Creating a performance culture3

    Introducing competitive dynamics

    4

    Making organisationalstructures fit forpurpose

    Transforming end-to-endservice delivery andoperations

    1 2

    5

    Putting in place a comprehensive people strategy

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    TRANSFORMATION IN THECONTEXT OF NEW

    CONSTITUTION

    Getting it Right from

    the Beginning

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    The New Constitution:Moving into Action

    Transforming Kenya programme

    focus on 4 componentsI. Implementation of the new Constitution-

    Including Devolution

    II. Achievement of the Kenya Vision 2030

    III. Transforming Public Service Delivery

    IV. Public Private Dialogue

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    The New Constitution:Moving into Action

    Component Three: Transforming PublicService Delivery

    I. Prioritizing focus to commonly used publicservices

    II. Setting service standards on the drivers ofservice satisfaction

    a) Outcome;

    b) Timeliness;c) Knowledge and Competence;d) Courtesy;e) Quality.f) Ease of access (Integrating service delivery: OSS, E-

    Government, M-Government, Call Centres )

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    The New Constitution:Moving into Action

    Component Four: Structured StakeholderEngagement

    The search for a new balance in the role ofgovernment: rebalancing the roles of the publicsector, the private sector, civil society and citizens.

    I. Public Private Dialogue (PPD)II. Prime Ministers Round Table (PMRT)III. Public Sector Stakeholder Partnership (PSSP)IV. Stakeholder Input into Policy Formulation

    V. Private Sector Development Strategy (PSDS)

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    14

    Doing Businessindicators 11 areas of business regulation(9 included in the DB2011 ranking; 10 in DB2012)

    Start-up Expansion Operations Insolvency

    Starting abusiness

    Minimum capitalrequirement,

    procedures, timeand cost

    Registering property

    Procedures, time andcost

    Getting credit

    Credit informationsystems

    Movable collateral laws

    Protecting investors

    Disclosure and liability inrelated partytransactions

    Enforcing contracts

    Procedures, time andcost to resolve acommercial dispute

    Dealing withconstruction permits

    Procedures, time andcost

    Paying taxes

    Payments, time and Total

    Tax Rate Trading across

    borders

    Documents, time andcost

    Getting electricity

    Procedures, time andcost

    Employing workers(annex)

    Resolvinginsolvency(formerlyClosing abusiness)

    Time, cost andrecovery rate

    Property rightsInvestor protectionAccess to credit

    Entry AdministrativeburdenFlexibility in hiring

    Recovery rateReallocation ofassets

    14

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    Constructive

    Engagement

    Citizen

    Monitoring

    Better delivery of public

    services

    Improved community

    welfare

    Enhanced protection of

    rights

    O U T C O M E S

    Summary

    Planning BudgetingExpenditure

    Tracking

    Performance

    Evaluation 15

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    Kenya

    African Superpower..In ICT?

    Education? Skilled Human Resources;The Economy?Health?Athletics?

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    Thank

    you