Public Library Information Paper

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Public Library ServicesInformation Paper

Libraries have changed..have you?

Prepared by Northern Territory Library,Public Libraries and Knowledge Centres,

March 2009.

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Contents

1. Introduction............................................................................ 3

2. Current situation.................................................................... 3

3. Community profile .. 5

3.1 What does this social demographic mean for public library services 6

4. Future public library services - Best practice 7

4.1Services................................................................... 8

4.2 Infrastructure .......................................................... 8

4.3 Technology .. 10

4.4 Collections.............................................................. 11

4.5 Learning for life and libraries. 14

5 Strategic directions.............................................................. 15

6. Case Studies....................................................................... 16-27

7. Where to from here?............................................................ 27

8. Summary of stakeholder questions........................................ 28

9. List of references.. 29

10. Map of Northern Territory Public Libraries and knowledge Centres 30


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1. Introduction

Northern Territory Library [NTL] has a proud history of providing funding, adviceand support to 31 Public Libraries and Knowledge Centres in the NorthernTerritory.

The current Public Library Agreement expires in 2011.

We now have the opportunity to articulate a vision and begin planning for a nextphase of public library services in the Northern Territory beyond 2011.

In Australia and around the world there is a significant change in how publiclibraries are delivering services to their communities. Rapid changes in servicedelivery, particularly with information communication technology have impactedsignificantly on the 21st century public library.

The result is that communities are demanding more from their public library.

In the Northern Territory [NT] our growing community will also have new anddifferent needs that will impact on how public libraries in the NT deliver services totheir community.

2. Current situation

The Public Libraries and Knowledge Centres Program [PLCK] aims to provideaccess to knowledge and information through core library services.

Under the current Public Library Agreement [PLA] between NTL and Municipaland Shires Councils, operational funding and library resource allocation funding[LRA] is provided to the eight Shires and four Municipal Councils.

NTL has shared responsibility for two public libraries that are located at Taminminand Nhulunbuy High Schools.

NTL currently provides a centralised model of service delivery:

Management of the LRA for the purchase of shelf-ready library materialsand electronic resources;

Management of shared collections; Provision of professional advisory and support services related to service

development, technical services, reference services, policy issues, etc.; Provision of a shared library management system enabling quick and

reliable access to and discovery of resources held in all the libraries; Access to NTLs reference and research service; Provision of training, professional development and advocacy services; and Access to NTL resources across the Territory. This is currently provided

through a limited Country Borrowers Service.

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In 2007 a Review of Services to Public Libraries in the Northern Territorydiscussion paperfound that there was support for the continuation of thecentralised model of service delivery.

However, stakeholders raised some issues which need to be explored further,

such as funding, infrastructure and the need for consistent marketing andpromotion across the Territory.

The report outlined a 2020 vision for public library services.

We now have the opportunity to articulate this vision and begin planning for a nextphase of public library services in the Northern Territory.

NTL would very much like to hear from our stakeholders as we begin

planning for the future of public l ibrary services in the Northern Territory.

Stakeholder workshops 2009:

Alice Springs 9th March

Darwin 11th March

Katherine 3rd April

Feedback from stakeholders will be sought via discussion groupsat these forums

You can call Jo McGill, Director Northern Territory Library

on (08) 8999 7177 to provide comments.

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3. Community Profile

Pulling together data from the 2006 census and subsequent Australian Bureau ofStatistics [ABS] population projections to 2021 and beyond, there is significantindication that the Northern Territorys population will continue to grow.

The Territorys current population of 192,898 is projected to grow to between227,700 and 308,700 by 2021. Of the total population in Northern Territory 33%identify as Indigenous persons.

The significant growth areas will be in the Greater Darwin, Palmerston andLitchfield areas where the population is likely to increase by 19,000 to 133,000 in2013 and by 154,000 by 2021, and increase of 34%.

ABS projected indicators show that between 56% and 60% of the NorthernTerritory's population will be living in the Darwin region, compared to 54% in 2001.The Chief Minister, Paul Henderson in his Growing the Territory Fresh Ideas, RealResults Leadership address on 4th February 2009 substantiated this data.

The new township of Weddell which is currently in stage one development willhave significant input to these increased population figures for the Greater Darwinarea. Weddell is expected to reach a population of between 2,900 and 27,700 by2021 with 10,000 housing lots.

Litchfield Shire is also projected to experience strong growth, increasing from

15,400 in 1999 to between 29,400 and 59,500 in 2021. Growth in the later yearsof the projection period reflects the emergence of the new township of Weddell.

Katherine and Tennant Creek are both projected to experience slow growth.Katherine is expected grow from 9,900 in 1999 to between 11,400 and 13,800 in2021, while Tennant Creek could increase from 3,900 to between 4,100 and 5,200over the same period.

The population of Nhulunbuy is projected to decline slowly from 3,600 in 1999 tobetween 2,900 and 3,500 in 2021.

The population of Alice Springs is projected to grow steadily, increasing from25,500 in 1999 to between 27,600 and 30,900 in 2021.The population is thenexpected to remain almost static.

ABS population projection data and analysis indicates that the social demographicof the NT will include a family structure of mainly couples with children. Thepopulation of school aged children will continue to increase by 27%.

The Territory will remain the youngest jurisdiction in the nation, howeverpopulation projections suggest that the population over 60 years of age willincrease to 21,000 by 2021; an increase of 107%.

The aged population will more than double in 12 years.

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3.1 What does this social demographic mean for our public library service?

Increasingly a high proportion of the Territorys population will be using informationcommunication technology to access their information and to communicate with

each other.

Indigenous Australians are becoming more comfortable with informationcommunication technology and will be using the library to access a wide range ofinformation for recreation and business use.

The Northern Territory will continue to have a very multicultural community.

A growing number of the community were born overseas, this will continue toimpact on the types of services that public libraries need to provide to the wholecommunity.

Equitable access to information will include access to resource in languages otherthan English, including Internet access to information in language.

The MyLanguage Portal and computer and internet training specifically targeted atnew migrants needs to be promoted to meet this need.

The public library is increasingly becoming the hub of the community, the safemeeting place for the whole community that facilitates learning for lifeopportunities. The library space is essential in bringing people together from thewhole community.

Different parts of the Northern Territory have different communities and needs,therefore each of those needs should be reflected in the library services providedto the community though the network of Public Libraries and Knowledge Centresacross the Northern Territory.

Under the new Shire arrangements public library services have been identified ascore business. Libraries will need to be equipped to meet the challenges of ourgrowing Territory. We will need to plan for these challenges now.

The following questions are put forward for your consideration in planningfor fu ture public library services in the Northern Territory.

1. What are the important considerations for public libraries given thechanging community profile of the Northern Territory?

2. What services could or should be offered that you think are vital to meetthe needs of your community?

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4. Best practice public library services:

Public libraries have changed - have you?

An understanding of current and future best practice public library services isuseful to the discussions for developing public library services in the NorthernTerritory beyond 2011.

Public libraries will continue to be exciting community places which offer a rangeof programs and services to the community and contribute to the social andeconomic wellbeing of the community.

Individuals and communit ies are entitled toexcellent public libraries that are integrated wi th

other local services and responsive to local needs;offering books, information and learning resourceson the high street and online for everyone at alltimes.Museums Libraries and Archives Council UK report May 2008

Perhaps no place in any community is so totallydemocratic as the town library. The only entrancerequirement is interest Former US First Lady Claudia Alta Lady Bird Johnson

Public libraries need to offer learning for life opportunities and should be safeplaces for the whole community that promote civic values.

The public library is a common space within the community and can make ameasurable and substantial contribution to local economies, by offering learningfor life opportunities that empower people to contribute to society in a meaningfulway.

The public library supports community well-being, by encouraging people of all

ages to read.

The public library provides the community with information to increase theirknowledge allowing them to be better informed citizens.

The public library contributes to learning and skills development through a rangeof programs that help to foster identity and cultures.

In considering future directions for public library services in the Northern Territoryit is useful to look at the trends throughout Australia and around the world to getideas and to identify emerging issues.

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Best practice public libraries;(power point of best practice libraries accompanies this discussion)

Are well led, entrepreneurial, efficiently managed and proactive advocatesof best practice,

They integrate with wider provision for learning and other local serviceswithin the community, and with a wide range of culture groups, the artsector, and sport and health organisation, to offer programs, resources,books, essential information and materials that meet local needs for allpeople,

They put the community at the heart of developing and delivering services,engaging with people and responding to their needs,

They have embedded excellence, creativity and diversity; innovate andadapt to new working methods,

They ensure sustainability and continuous improvement is at the heart of allthey do,

They broaden and deepen access to their information and resources,

They perform to the highest levels and champion continuous professionaldevelopment, through a workforce that comprises a wide range of talent,competency and skill,

They are engaging, informative, creative and memorably enjoyable placesfor people to visit and use.

Libraries are changing; the library today offers a new approach to informationprovision and customer service with a range of programs and activities fromparent and toddler groups through to theatre and music festivals.

4.1 Services

Library services are increasingly being linked to research into the needs ofparticular groups in the community.

Specialist services and collections for young people, people from different culturalbackgrounds, people with literacy problems; and people with disabilities are justexamples of the best practice public library services that specifically target thesegroups.

Many of these services are delivered in partnership with other agencies. In factthis seems to be a major factor in the success of services and programs that arehighly regarded in public library circles both nationally and internationally.

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Partnerships with community groups, government agencies, the not for profitsector and the business sector, enable the library to better deliver services and toreach people in many different ways.

4.2 Infrastructure

Our public libraries have always been important meeting places and learningplaces throughout the Northern Territory however, as with the rest of Australiamany of our library buildings have outgrown community needs or do not meetcurrent public library standards.

A building audit of Victorian Public Libraries undertaken in 2008 by BBCConsulting Planners showed that only 12.7% of libraries were built or refurbishedsince 2000 with almost 33.3% being constructed between 1960 and 1979.

In 2007 the same consultants undertook a building audit of NSW public librarieswhich provided comparable data.

A building audit of Northern Territory Libraries would no doubt provide similardata, with many library building likely to be identified as needing to be refurbishedor rebuilt.

In November 2008 the State Library of NSW in partnership with the NSWMetropolitan Public Library Network published standards and guidelines for publiclibraries in NSW.

The Living Learning Libraries document allows public libraries in NSW to comparecurrent performance with a meaningful framework to ascertain whether theirlibrary service is capable of meeting community needs with evidence basedtargets for public library collections and services.

These standards are likely to be adopted as a national standard.

Increasingly, librarians and others are calling the public library the Third Place.This means that the local library is the community venue where people gatherinformally to meet; develop friendships; discuss issues; learn new skills to help

them in their lives; and to interact and network with others.

Developing libraries as third places is vital to the Northern Territory community.The best examples of new library buildings around the world are environmentallysustainable, have clever use of natural light, good signage, include caf facilities,have the latest in technology and are flexible, enticing, comfortable spaces.

Many new libraries are co-located within shopping centres and with governmentagencies that impact on their ability to provide relevant services and to contributeto the social and economic development of the community.

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4.3 Technology

Internet access is the biggest visible sign of change intodays public libraries.

Provision of internet access makes a huge differenceto the variety of people that libraries attract.

There has been a significant growth in the numbers ofpeople accessing the public library through thelibrarys web site.

Some people use the librarys web site to find thebook or DVD they want and order it to be delivered totheir preferred library.

Others use the authoritative online databases to conduct their studies or researchwithout ever entering the library building. These off site library users will increaseas technology changes thereby increasing the librarys customer base.

Our world is becoming more digital and the young people in our community,referred to as digital natives, now expect more of their public library services tobe accessible via their technologies.

As other generations are becoming more confident andimmersed in these technology, they too are also makingrequests for library services to be delivered throughweb 2.0 technologies.

Around the world, libraries are developing their websitesto incorporate web 2.0 technologies to make moreinformation available online and in digital format.

The website are described as content rich, they aremore interactive, enabling the user and the library tohave two way interactions through the website.

Blogs, wikis, podcasts, and vodcasts are all web 2.0 technologies that GenerationY, the digital natives, are comfortable with and are looking to the library to provide.

With training and support they can also be very useful to rest of the community.

Christine Mackenzie at Yarra Plenty Regional Library Service in Victoria hasadopted the 23 Things Web 2.0 training for public library staff.

23 Things unlocks the mysteries of blogs, wikis, and podcasts and empowers staffto become more involved in using web 2.0 tools within their work and enablesthem to provide training to library customer in web 2.0 technologies.

http://plcmcl2-things.blogspot.com/#23

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http://plcmcl2-things.blogspot.com/#23http://plcmcl2-things.blogspot.com/#23http://www.catalog.kpl.gov/uhtbin/cgisirsi/x/0/0/5?searchdata1=9780470121740


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While many people in the community have computersand access to the internet in the home, there are stillmany who rely on the public library for their accessto online information and services.

Question for you to consider:

3. What role should the public library play in providing newtechnologies and assisting the communi ty to learn aboutthese technologies?

4.4 Collections

Around the world the use of libraries is changing, the National and State Librariesof Australasia [NSLA] Re-imagining Library Services Strategic Plan willsignificantly impact on how libraries in Australia provide access to their collections.

With the advent of the internet and online databases, libraries are finding thatresearch for current information is increasingly online, often through authoritativedatabases provided by the library.

New online finding aid tools are being developed to enable the library user tosearch a range of databases (and therefore collections) at once.

Powerful searching technology is enabling people to identify many resources fromsimple computer searches.

The public library contributes towards education outcomes and prepares peoplefor university studies.

The NSLA Re-imagining Library Services Strategic Plan outlines the way in whichmember libraries will embrace new opportunities in service delivery, leveragingcollaboration and new technologies.

The Re-imagining strategic plan identifies digital access to collections as one ofthe key focus areas.

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Three broad strategies are defined in the strategic plan as follows:

One Library will put people at the centre. We will redefine services toprovide a consistent and easy experience across our libraries.

Transforming Our Culture will change our culture and workplace. We willpromote a new culture which supports new services, innovation andemerging technologies.

Accessible Content sees collaboration as the key to liberating our content.We will empower everyone to find, share and create content.

These strategies will be achieved through 10 specific projects.

The Northern Territory Library will be participating in many of the projects.

Project 1: Do it Nowinitiatives to improve services immediately

Project 2: Open Bordersaccessing library resources and services of all NSLAlibraries as if they are one

Project 3: Virtual Referenceintegrating virtual reference as a core function, witha new business and resourcing model

Project 4: Deliverydeveloping a standard service model for user-requested

document supply

Project 5: Community created content identify and implementing a frameworkand toolset for everyone to create and transform online content

Project 6: changing capability and culture developing a framework for new workenvironments

Project 7: Collaborative collections This project will identify options to reducethe duplication of resources within the context of our collection and accessresponsibilities, and to build a collaborative approach to collecting published

materials.

Project 8: Flexible Cataloguingexploring efficient means of metadata creationand enhancement to increase access to resources

Project 9: Scaling up Digitisationexpressing the benefits of mass digitisationand best practice management of digital collections

Project 10: Connecting and Discovering Contentimproving the coverage andquality of data in national bibliographic databases and exploring new ways ofdiscovery.

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It is clear that public library collections are moving from their traditional focus tobecome reader centred.

Where in the past people have accepted the traditional library classificationsystems (such as Dewey) for the arrangement of the collection, many libraries are

now adopting the living room concept or bookshop style to present theircollections.

Palmerston City Library and Darwin City Council Libraries have adopted thisconcept to respond to the challenge of presenting their collections in new andexciting ways.

Library users are now expecting faster more efficient forms of borrowing thatreflects changes in technology.

Libraries are adopting self check out stations and online computer booking

systems where library users can make their own computer booking and check outtheir own library resources.

Northern Territory public libraries are adopting this technology as well.

Questions for you to consider:

4. How should public libraries provide access to their collections andservices?

5. What new formats for reading, listening or viewing; should publiclibraries consider in the future?

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4.5 Learning for life

Public libraries provide lifelong learning opportunities; they provide access to arange of educational programs for babies through to adults. The public libraryprovides early years literacy programs for children that extend their reading skills.

They provide computer and Internet training for a variety of people in thecommunity to ensure equitable access to online information and services.

Libraries support people to achieve their goals, to participate in the communityand in the economy. Anyone can visit their library to get information on issuesthat arise in their lives or things that interest and challenge them.

The public libraries role as a key facilitator in learning for life is increasingly beingrecognised around the world. The Public Library can play a leadership role increating something called Learning Communities. Sometimes this initiative iscalled learning cities or learning regions. Information on learning communities can

be found at www.obs-pascal.com orhttp://www.scotland.gov.uk/Publications/2008/11/27092832/1Libraries in places such as the Hume Global Learning Village in Victoria and theGlobal Learning Environment in Edinburgh Scotland have been actively working inpartnership with teachers, universities, maternal and child health nurses,community groups, businesses, police, sporting clubs and many others to extendthe reach and relevance of their public library services.


6. How can the public library be used by the community to connect peopleto information and other services?

7. How can the library partner with other organisations to delivercommunity development programs for health and education to improvethe social and economic well being of the community?

8. Are public libraries in the Northern Territory currently the communitymeeting space?

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http://www.obs-pascal.com/http://www.scotland.gov.uk/Publications/2008/11/27092832/1http://www.scotland.gov.uk/Publications/2008/11/27092832/1http://www.obs-pascal.com/


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5. Strategic direction

In developing and reviewing Shire and Municipal Council business plans, Shiresand Municipal councils need to consider their business plans in relation to how thepublic library can deliver their community development goals.

The public library can also offer the Government opportunities to deliver theirsocial and economic programs.

The Northern Territory Governments 2030 vision Growing the Territory freshideas, real results will position the Territory for the future, by building a strongTerritory community, growing the Territory economy and improving theGovernments service delivery.

What role can the public library play in this vision?

The Northern Territory Library through the Department of Natural ResourcesEnvironment the Arts and Sport will be in a position to ensure that libraries play arole in developing the Territory. Particularly through continuing to provide rapidand easy access to collections and information for all Territorians and assisting inproviding greater opportunities for learning for life and literacy for all Territorians.


9. How can the public library contribute to the delivery of Councilscommunity development goals?

10. Do you have any other comments or ideas for the future delivery ofpublic library services in the Northern Territory?

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6. Case Studies

6.1 Case Study - Palmerston City Library

Palmerston City Library is a purpose built new library.

The Library was officially opened in April 2006.

During the planning and development of the new Palmerston City Library the retailmarketing concepts promoted by John Stanley were incorporated into thedevelopment of the librarys design, including the Living Room concept and amarketing and branding strategy for the library.

Palmerston City Library has 16 living rooms, including a mens zone, a kids zoneand youth zone.

BrandingBranding

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Palmerston City Librarys Living Rooms

1 Culture & Heritage:Australian historicalfiction, Australian history, Aboriginal history,Indigenous cultures, NT history & culture,heritage, genealogy, biographies

8 Exploratorium: Gardening, cooking, beverages,hair & beauty, home & garden design, travel,leisure, navigation, atlases, lonely planet guides,magazines

2 The Shed:trains, boating/boat building/maintenance, marine navigation, bicycles,motorbikes, car, car manuals,carpentry/woodwork bush craft, guns/pistols,electrical, model making, homeimprovement/maintenance, fishing, magazines

9 Blood, Sweat & Attitude:Health, sport,motivation, games, parties, dancing, quiz books,volunteering, occupational health and safety,modern medicine & treatments, alternativemedicine & treatments, fitness, diet, disabilities,drugs & alcohol, biographies, humorous fiction,spoken word, magazines

2a Business Class: Information technology,business, law, politics, investing, moneymanagement, tourism, tax, job hunting, jobguides, media, communication, management,marketing, magazines

10 Family Matters: Babies, toddlers, parenting,reproductive health, baby names, familyrelationships, teenagers, magazines

3 Kiddy KATs: Junior fiction, Junior non-fiction, CDs, Videos, DVDs, magazines, Juniorpicture books, Junior Beginner Books, spokenword

11 Crime Scene: Mystery, horror, adventure,supernatural (occult fiction), law enforcement, truecrime stories, spoken word, biographies,bushrangers

4 Youth-Topia: Young adult fiction, graphicnovels, magazines, spoken word, DVDs

12 Imaginarium: Science fiction & fantasy

5 Sound & Vision: Movies, music, worldmovies, documentaries & educational DVDs,magazines

13 Love & Liaisons: Relationships, romancenovels, weddings, spoken word, magazines

6 Top Shelf: Classics, literature, awardwinning novels, poetry, plays, literary fiction,literary study guides, magazines, biographies

14 Cowboys & Conflict: Westerns, AmericanIndians, war & conflict, espionage, fighter planes,military service, modern warfare, ships, WorldWars, spoken word, biographies

6a The Arts: Architecture, painting, sculpture,music, art, art history, artists, crafts, coins,stamps, antiques, home decorating, fashion,dance, film, music, stage & screen,photography, jewellery, magazines,biographies

15 Animal, Mineral, Vegetable: Environmentalissues, science, maths, gemstones, weather,dinosaurs, flora & fauna, marine life, electronics,railways, aircraft, space, astronomy, pets,telescopes, travel, magazines

7 Mind, Myth & Magic: Costume & clothing,new age & self help, religion, UFOs, occult,feminism, psychology, philosophy, sociology,

biographies, spoken word, general fiction,family sagas

16 New Titles and Hot TopicsNew popular titles and titles on current issues both in the news and general interest

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Palmerston City Library Statistical data

Palmerston City Library compared statistical data on visitor numbers to the libraryin 2005 to visitor numbers in 2008.

The data clearly indicates an increase in the numbers of people visiting the libraryin 2008 compared with 2005.

The new building and layout of the library collection has contributed to thisincreased use and demonstrates the value of the library to the community.

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6.2 Case Study - Casuarina Library

Darwin City Council Libraries operatesfour library service points at Casuarina,

the City, Nightcliff and Karama.

Casuarina Library is the largest of the fourDarwin City Council Libraries.

Casuarina Library first opened its doors tothe public in 1980.

The Library recently underwent a major refurbishment re-opening to the publicon Monday 15th December 2008.

The official re-opening on 9th February 2009also marked Casuarina Librarys 19th yearof operation.

The $1.6m refurbishment included all newcarpets, paintwork, mostly new or recoveredfurniture, all new public and staff computers,new shelving and a new air-conditioning unit.

The internal layout of the library was completely re-designed including theworkroom and senior staff office space.

The library now has four separate living rooms covering House & Garden, Health& Wellness, Language & Travel and Parenting.

The living rooms have been very popularwith the public.

There are also distinct areas for youngadults and group study areas as well asa new childrens area within the library.

The new layout has created more openspaces within the library and the extranatural light gives a general freshnessto the new facility.

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While using the same floor area the designers have managed to make the libraryappear more spacious, using the available space more effectivelyand giving the library a more homely feeling.

Included in the re-design is a dedicated returns room and new self checkout

systems.

This has freed up staff to spend more time on customer services. Additional publicaccess computers now mean that the library is able offer 19 public accesscomputers.

6.3 Alice Springs Public Library

I would find it very difficult to live in this town without the library this statementrecently appeared in the Australian Library and Information Association [ALIA]

professional journal InCite and is reference to a statement made by a valuedlibrary customer of Alice Springs Public Library.

It demonstrates the value of the public library to the Alice Springs community.

Alice Springs Library provides a libraryservice to a multicultural diverse communityincluding a strong Indigenous presence.

The library services the informational andrecreational needs of people from at leastnineteen countries that form roughly 29% ofthe population.

Nearly 19% of the population are Indigenous, many of who use the library servicesregularly.

The library employs Indigenous staff who are able to provide relevant libraryservices to the large Indigenous clientele.

Alice Springs Public library is the resource centre for Central Australia providing avaluable community service.

The library is the hub of the community where people come to do their InternetBanking, research and to borrow a book by their favourite author.

The library offers a range of early years literacy programs, including story timesessions as well as events for people of all ages.

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6.4 Hume Global Learning Village Victor ia

The Hume Global Learning Village in outerMelbourne, Victoria actively works in partnership

with teachers, universities, maternal and childhealth nurses, community groups, businesses,police, sporting clubs and many others to provideprograms and services for the community.

The library offers a strong program for newmigrants to the community, such as languageclasses and computer and internet training.

Hume City Council recognised that learning and education is a key determinant to

economic and social wellbeing of individuals, families and communities.

With this in mind the Council undertook a leadership role in the education needswithin its municipality and established the Learning Community Department withlibraries at the centre of the department.

Council built a learning centre and developed a unique partnership with thecommunity, the education sector, the community development and support sector,business and others.

The Hume Global Learning Village [HGLV] was established as a building todevelop a Learning Community and is a long-term strategy of the Council.

Residents and workers in Hume are able to access a broader range of learningopportunities than ever before.

This is as a result of better facilities, more information being made available,additional programs being brokered into the city and through the collaboration andpartnerships.

The role of librarian in the Learning Community model has changed with the

creation of the HGLV. In this model the skill sets of library staff have broadened.Library staff now work as Learning Advocates within the community.

The traditional role of librarian, library technician and library officer has beenredesigned. A Community Information and Learning Database is available on-linevia the Internet to help connect the community with learning opportunities.

The library has developed a learning program in partnership with the communityand organisations, in order to address the specific needs of the community, suchas new migrants learning English as a second language.

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6. 4 Case Studies New Zealand Public Libraries

New Brighton Library, Christchurch New Zealand

New Brighton Librarys attraction is that it islocatated directly on the beach and has agreat view of the sea.

The internal fittings are modern and colourfulwith comfortable chairs where people canread and listen to music with a view over the

beach.

The Children's section of the library hasinteractive games and playstations.

There are two cafes within the library wherepeople can meet and chat.

This helps to reinforce the library as a hub of the community, a neutral meetingplace for the whole community.

People can have a walk on the pier, or does a 10km beach walk around the SouthShore split and come back to the library where they started from.

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6. 5 Case Study- Singapore Library

National Library of Singapore

The National Library of Singapore was opened in July 2005.

The Library was built as a knowledge icon in the heart of Singapores civic,cultural and arts district.

Singapores main public library is situated within the National Library.

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6. 6 Case Study Singapore Library

Bishan Library SingaporeThe Bishan Library plays an important role withinthe community.

It caters to the entire spectrum of the populationin the life long process of acquiring newknowledge and skills.

Knowledge has become a valuable commodity inthe restructuring of Singapores economy andthe library has a crucial role in dispensing this

commodity to the people.

6.7 Sello Library, Leppavaara Distr ict , Finland

Espoo is the second largest city ofFinland, with a population ofapproximately 240,000.

It is part of the HelsinkiMetropolitan Area. There are 14libraries in Espoo; 3 of theselibraries are in shopping centres,with a 4th coming 2009 and a 5thin 2010.

There are also 2 mobile libraries.

Leppvaara District Library in Sello is the Main Library of the Espoo municipality.It is located in the second largest shopping centre in Scandinavia.

There are over 160 shops, the centre covers a total area 97,000 square metres,

with 2,500 customer parking spaces.

The library is situated adjacent to the shopping centre and pays market rent. Thedevelopers encourage libraries in malls, recognising their civilising impact.

Vital statisticsSize sqm 5,846 square metresPopulation 24,000 (Leppvaara)Visits 825,000 visits (3,000 4,000 per day)Circulation 1.3 million loans (4,000 per day)Collection 180,000 books, total collection

225,000

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There are over 100 personal computers for customers as well as a computerclassroom with 10 personal computers.

20 personal computers have Microsoft Office, photoshop and other softwareloaded. There is a meeting room that accommodates 50 people.

A reading room with 40 desks provides a quiet area for people who wish to read orstudy.

There are 12 self check units and 2 sortingmachines. Espoo was a pioneer in selfservice in Finland.

2 soundproof music rooms house 2 pianos -1 of which is a grand piano.

These rooms are very popular with over650 bookings a year.

The aim of the library is to be the Cultural Department store of libraries, witheverything under the one roof. It is a place where everything cultural happens.

There are a number of partnerships, especially with publishers and bookshops.

The library hosts fantasy and creative writing groups for young people. It has alsohosted NaNoWrimo, which is an online web 2.0 application that allows differentpeople to write a novel in a month.

The music studio has professional equipment including 2 keyboards, and Logicprofessional mixing software.

It is booked constantly and workshops are booked out 6 months in advance.Musical evenings are held regularly and studio workshops are conducted to showpeople how to use the professional software and hardware that is available in themusic studio for mixing and editing.

Hip hop and rap artists are invited and there is a music teacher on staff.

The library often hostsexhibitions.

A recent exhibition was a largeinstallations designed forchildren to climb on, exploreand play. It was very popular,and some children came everyday to participate.

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The entrance to the library was designed to host such exhibitions and generallyexhibitions are aimed at adults.

This large exhibition space is a real asset for the library.

The library goes to the shopping mall to promote itself, to read stories and playmusic. The aim is to change the perception of what libraries do.

The library also has a lot of promotional material on Youtube.

The biggest point of difference from Australian libraries is the size of the building.It is more than twice the size of Victorias largest public library.

The rental cost of 1.5 million Euro a year (around $3 million Australian) illustratesthe importance that the city places on its public library.

It is a busy and attractive space, with very good facilities and a quality fit out.

6.8 Case Study - The Childrens Library, Stockholm The Childrens Library (Kidzone) design brief wasbased on what children want from their libraryexperience.

The Stockholm Childrens Library is a library with adifference.

There is room for play and movement, but also forsilence and peace.

The room is adapted to young visitors and theirneeds.

The children climb the specially designed furnitureto search out books and crawl onto the shelves toread.

Since the childrens library opened in 2005,300,000 children have visited the library.

Children can read, borrow books, paint, listento a story or sing.

The library is divided into 3 sections for 3different age groups; babies 0 3 years, 4-7year old, and 8-11 year olds, each cateringfor the different physical needs.

The Yellow Room caters for 0-3 year oldsand has books for toddlers.

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There is a play area and toys are chosen to suit their abilities and curiosity. Itprovides literature through the senses and includes parenting books, baby singing,reading & aerobics.

The Brown Room caters for 4-7 year olds and has books about the body and the

universe, fact books about trains, tigers and trees.

The library has many hideaways; miniature worlds with lots of books.

Children are encouraged to play and communicate through pictures the storiesthat they read.

The signage for the non fiction areas of the collection are pictures rather thanwords, making it easier for children to locate books.

The White room which caters for 8 11 year olds has novels, magazines and

cartoons, maps and encyclopaedias. Here children can read on their own ortogether with others.

The subject catalogues are determined by the children.

A limited number of children are allowed in each room at any time in order to avoidcrowding. Traffic lights have been cleverly installed in the window of the buildingso that people can see from the street if the library is full.

Staff believes that this provides each child with a more positive, valuableexperience of the library.

7. Where to from here?

The Northern Territory Library has conducted extensive research into trends inpublic libraries from around Australia and the world to provide stakeholders with

an understanding of current and future best practice for public libraries.

It is now over to you please consider what you would like your public libraryservice to be in the future.

Public libraries have changed - have you?

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8. Summary of stakeholder questions

1) What are the important considerations for public libraries, given the changingcommunity profile of the Northern Territory?

2) What services are offered or could be offered that you think are vital to meetthe needs of your community?

3) What role should the public library play in providing new technologies andassisting the community to learn about these technologies?

4) How should public libraries provide access to their collections and services?

5) What new formats for reading, listening or viewing; should public librariesconsider in the future?

6) How can the public library be used by the community to connect people toinformation and other services?

7) How can the public library partner with other organisations to delivercommunity development programs for health and education to improve thesocial and economic well being of the community?

8) Are public libraries in the Northern Territory currently the community meetingspace?

9) How can the public library contribute to the delivery of the Councils communitydevelopment goals?

10) Do you have any other comments or ideas for the future delivery of publiclibrary services in the Northern Territory?

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10. List of References

ABS 2006 Census Data www.censusdata.abs.gov.auACT Library and Information Services Discussion Paper 2009-2013, ACT Library and Information Service.

Amsterdam Central Library, The Netherlandshttp://www.arup.com/netherlands/project.cfm?pageid=10035Audit of NSW Public Libraries: an independent report for Gosford City Council, BBC Consulting Planners, May 2007.

Bishan Public Library Singapore. http://www.pl.sg/page/PlLibraryBranches#clBuilding Audit of Victorian Public Libraries : an independent report for the State Library of Victoria, BBC ConsultingPlanners, May 2008.http://www.libraries.vic.gov.au/downloads/Building_Audit_of_Victorian_Public_Libraries_2007/jameslette_buildingaudit.pdf

Childrens Library, Kidszone. Kulturhuset Stockholmhttp://www.kulturhuset.stockholm.se/default.asp?id=5657&ptid=22540&Category=BarnDigital Culture + the Edge, ARUP for the State Library of Queensland, September 2008

Learning Communitieswww.obs-pascal.com orhttp://www.scotland.gov.uk/Publications/2008/11/27092832/1Libraries Building Communities: the vital contribution of Victorias Public Libraries a research report for the LibraryBoard of Victoria and the Victorian Public Library Network, 2006

Living Learning Libraries: Standards and guidelines for NSW Public Libraries, State Library New South Wales,November 2008.

http://www.sl.nsw.gov.au/services/public_libraries/policies/docs/living_learning_libraries_2008.pdfFramework for the Future MLA Action Plan for Public Libraries Towards 2013 MLA UK May 2008

New Brighton Library, Christchurch New Zealandhttp://www.mfe.govt.nz/publications/urban/urban-design-case-studies-mar05/html/page13.htmlNSLA Re-imagining Library Services Strategic Plan 2008http://www.nsla.org.au/projects/re-imaginingLibraryServices.shtmlNational Library of Singapore. http://www.nlb.gov.sg/

Papatoetoe Library New Zealandhttp://www.manukau-libraries.govt.nz/libraries/papatoetoe/Sello Library, Leppavaara District, Finlandhttp://english.espoo.fi/default.asp?path=32373;37337;45340;37077;70550;76961Viclink Tour: Great Public Libraries of the World 28 September 17 October 2008, report compiled by DeborahRosenfeldt Manager Public Libraries, State Library of Victoria, November 2008

Walter Turnbull Review of Services to Public Libraries in the Northern Territory Discussion Paper, for the NorthernTerritory Library, December 2007

Yarra Plenty Regional Library Service Strategic Plan 2008 2012, Creating informed, connected, inclusive communities

Yarra Plenty Regional Library Service, Victoria, 23 Things Web2.0 http://plcmcl2-things.blogspot.com/#23

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http://www.censusdata.abs.gov.au/http://www.arup.com/netherlands/project.cfm?pageid=10035http://www.pl.sg/page/PlLibraryBranches#clhttp://www.libraries.vic.gov.au/downloads/Building_Audit_of_Victorian_Public_Libraries_2007/jameslette_buildingaudit.pdfhttp://www.libraries.vic.gov.au/downloads/Building_Audit_of_Victorian_Public_Libraries_2007/jameslette_buildingaudit.pdfhttp://www.kulturhuset.stockholm.se/default.asp?id=5657&ptid=22540&Category=Barnhttp://www.obs-pascal.com/http://www.scotland.gov.uk/Publications/2008/11/27092832/1http://www.sl.nsw.gov.au/services/public_libraries/policies/docs/living_learning_libraries_2008.pdfhttp://www.mfe.govt.nz/publications/urban/urban-design-case-studies-mar05/html/page13.htmlhttp://www.nsla.org.au/projects/re-imaginingLibraryServices.shtmlhttp://www.nlb.gov.sg/http://www.manukau-libraries.govt.nz/libraries/papatoetoe/http://english.espoo.fi/default.asp?path=32373;37337;45340;37077;70550;76961http://plcmcl2-things.blogspot.com/#23http://plcmcl2-things.blogspot.com/#23http://english.espoo.fi/default.asp?path=32373;37337;45340;37077;70550;76961http://www.manukau-libraries.govt.nz/libraries/papatoetoe/http://www.nlb.gov.sg/http://www.nsla.org.au/projects/re-imaginingLibraryServices.shtmlhttp://www.mfe.govt.nz/publications/urban/urban-design-case-studies-mar05/html/page13.htmlhttp://www.sl.nsw.gov.au/services/public_libraries/policies/docs/living_learning_libraries_2008.pdfhttp://www.scotland.gov.uk/Publications/2008/11/27092832/1http://www.obs-pascal.com/http://www.kulturhuset.stockholm.se/default.asp?id=5657&ptid=22540&Category=Barnhttp://www.libraries.vic.gov.au/downloads/Building_Audit_of_Victorian_Public_Libraries_2007/jameslette_buildingaudit.pdfhttp://www.libraries.vic.gov.au/downloads/Building_Audit_of_Victorian_Public_Libraries_2007/jameslette_buildingaudit.pdfhttp://www.pl.sg/page/PlLibraryBranches#clhttp://www.arup.com/netherlands/project.cfm?pageid=10035http://www.censusdata.abs.gov.au/


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