Public Announcements - Norwegian

Public Announcements

NOR 2019-03

22.01.2020

04

Magnus Grell Johan Park Line Myhren Document ID Date Revision Prepared Controlled Approved

Public Announcement

Doc ref: NOR 2019-03 Page: 2 of 40 Date: 23.01.2020 Rev.: 04

NOR 2019-03 – V04 – 22JAN2020 - Public Announcements

1 Table of Contents 1. Boarding announcements ..................................................................................................................... 5

1.1 Boarding announcement short haul – With boarding groups ...................................................... 5

1.1.1 Pre-Boarding announcement (English) ................................................................................. 6

1.1.2 Boarding (English) .................................................................................................................. 6

1.1.3 Preboarding (Norwegian) ...................................................................................................... 7

1.1.4 Boarding (Norwegian) ........................................................................................................... 7

1.1.5 Preboarding (Swedish) .......................................................................................................... 8

1.1.6 Boarding (Swedish) ................................................................................................................ 8

1.1.7 Preboarding (Finnish) ............................................................................................................ 9

1.1.8 Boarding (Finnish) .................................................................................................................. 9

1.1.9 Preboarding (Danish) ........................................................................................................... 10

1.1.10 Boarding (Danish) ................................................................................................................ 10

1.1.11 Preboarding (Spanish) ......................................................................................................... 11

1.1.12 Boarding (Spanish) ............................................................................................................... 11

1.1.13 Preboarding (French) ........................................................................................................... 12

1.1.14 Boarding (French) ................................................................................................................ 12

1.1.15 Preboarding (Italian) ............................................................................................................ 13

1.1.16 Boarding (Italian) ................................................................................................................. 13

1.1.17 Preboarding (Polish) ............................................................................................................ 14

1.1.18 Boarding (Polish) ................................................................................................................. 14

1.1.19 Preboarding (German) ......................................................................................................... 15

1.1.20 Boarding (German) .............................................................................................................. 15

1.1.21 Preboarding (Portuguese Brazil) ......................................................................................... 16

1.1.22 Boarding (Portuguese Brazil) ............................................................................................... 16

1.1.23 Preboarding (Portuguese Portugal) ..................................................................................... 17

1.1.24 Boarding (Portuguese Portugal) .......................................................................................... 17

1.2 Boarding announcements short haul – Without boarding groups ............................................. 18

1.2.1 Pre-boarding announcement .............................................................................................. 18

1.2.2 Boarding announcement ..................................................................................................... 18

1.3 Boarding announcements – Charter flights without boarding groups ....................................... 19

Public Announcement



1.3.1 Preboarding (English) .......................................................................................................... 19

1.3.2 Boarding (English) ................................................................................................................ 19



1.4 Boarding announcements long haul – With boarding groups .................................................... 21

1.4.1 Pre -Boarding announcement (English) ............................................................................... 22

1.4.2 Boarding (English) ................................................................................................................ 22

1.4.3 Preboarding (Norwegian) .................................................................................................... 23

1.4.4 Boarding (Norwegian) ......................................................................................................... 23

1.4.5 Preboarding (Swedish) ........................................................................................................ 24

1.4.6 Boarding (Swedish) .............................................................................................................. 24

1.4.7 Preboarding (Finnish) .......................................................................................................... 25

1.4.8 Boarding (Finnish) ................................................................................................................ 25

1.4.9 Preboarding (Danish) ........................................................................................................... 26

1.4.10 Boarding (Danish) ................................................................................................................ 26



1.4.13 Preboarding (French) ........................................................................................................... 28

1.4.14 Boarding (French) ................................................................................................................ 28

1.4.15 Preboarding (Italian) ............................................................................................................ 29

1.4.16 Boarding (Italian) ................................................................................................................. 29

1.4.17 Preboarding (Polish) ............................................................................................................ 30

1.4.18 Boarding (Polish) ................................................................................................................. 30

1.4.19 Preboarding (German) ......................................................................................................... 31

1.4.20 Boarding (German) .............................................................................................................. 31

1.4.21 Preboarding (Portuguese Portugal) ..................................................................................... 32

1.4.22 Boarding (Portuguese Portugal) .......................................................................................... 32

1.4.23 Preboarding (portugeese Brazil).......................................................................................... 33

1.4.24 Boarding (portugeese Brazil) ............................................................................................... 33

1.5 Boarding announcements long haul – Without boarding groups ............................................... 34

1.5.1 Pre-boarding ........................................................................................................................ 34

Public Announcement



1.5.2 Boarding .............................................................................................................................. 34

1.6 Final Boarding Announcement .................................................................................................... 35

1.6.1 Paging of Passengers ........................................................................................................... 35

2 Delays .................................................................................................................................................. 36

2.1 Delayed Arrival Effect – Delayed Departure ............................................................................... 36

2.2 Unknown Length of the Delay – Unknown ETD .......................................................................... 36

2.3 New Info ...................................................................................................................................... 36

3 Cancellations ....................................................................................................................................... 37

3.1 Major disruptions ........................................................................................................................ 37

4 Volunteers for denied boarding .......................................................................................................... 38

4.1 Volunteers with compensation ................................................................................................... 38

4.2 Volunteers without compensation .............................................................................................. 38

5 Other announcements ........................................................................................................................ 39

5.1 Change of Gate ............................................................................................................................ 39

5.2 Messages for Departing Passengers ............................................................................................ 39

5.3 Messages at Arrival ..................................................................................................................... 39

5.4 Wet lease of aircraft .................................................................................................................... 39

5.5 Hand baggage check .................................................................................................................... 39

5.6 Hand baggage .............................................................................................................................. 40

Public Announcement



1. Boarding announcements

1.1 Boarding announcement short haul – With boarding groups Public announcements minimum 35 minutes before boarding or where needed due to local facilities or other conditions, the time for manning the gate must be in accordance to fulfil the OTP (On-Time Performance) requirements of the Company. Call for and inform about:

• Priority boarding • Boarding groups • Carry-on baggage

Public Announcement



1.1.1 Pre-Boarding announcement (English)

“Good morning/afternoon/evening ladies & gentlemen. Before boarding of Norwegian flight (flight number) to (destination) please listen to the following announcement. To ease the boarding process, please check your boarding group on your boarding card. We will commence boarding passengers needing special assistance followed by Group A. We’ll then board passengers in Group B and finally passengers in Group C.“ [if hand bag check: “We have limited storage space onboard so we will now be checking your hand baggage to ensure it meets our requirements”]

1.1.2 Boarding (English)

“Good: morning/afternoon/evening ladies & gentlemen. Your Norwegian flight (flight number) to (destination) is ready for boarding through gate (XX) for passengers needing assistance and passengers in Group A. All other passengers are requested to wait a few more minutes. “ “Thank you everyone for your patience, we are now ready to board passengers in Group B.” “Thank you for waiting ladies & gentlemen, we’re ready to board passengers in Group C now. “Thank you for travelling with Norwegian today and we hope you have a pleasant flight.”

Public Announcement



1.1.3 Preboarding (Norwegian)

«God morgen/ettermiddag/kveld Til passasjerer om bord på Norwegian flight (flightnummer) til (destinasjon) i dag. For at boardingen skal gå så fort som mulig ber vi deg sjekke hvilken boardinggruppe som står på boardingkortet ditt. Passasjerer som trenger ekstra assistanse går om bord først etterfulgt av passasjerer i Gruppe A. Deretter kan passasjerer i gruppe B etterfulgt av passasjerer i gruppe C gå ombord.» [ved sjekk av håndbagasje: «Vi har begrenset plass til bagsje ombord, så vi vil nå sjekke at håndbagasjen din overholder kravene våre»]

1.1.4 Boarding (Norwegian)

«God morgen/ettermiddag/kveld.

Norwegians flight (flightnummer) til (destinasjon) ved utgang (xx) er klar for ombordstigning for passasjerer som trenger ekstra assistanse og passasjerer Gruppe A vi ber alle andre passasjerer om å vente litt.»

«Takk for tålmodigheten, passasjerer i gruppe B kan nå gå om bord.»

«Takk for at dere ventet, passasjerer i gruppe C kan nå gå om bord. Takk for at dere reiser med Norwegian i dag. Ha en hyggelig reise.»

Public Announcement



1.1.5 Preboarding (Swedish)

”Godmorgon/eftermiddag/kväll alla resenärer. Till passagerare ombord Norwegian-flight (flight nummer) till (destination) idag. För at underlätta ombordstigningen, vänligen kontrollera er boardinggrupp på boardingkortet. Passagerare som behöver särskild assistans är välkomna att gå ombord först följt av grupp A. Därefter låter vi passagerare i grupp B, och slutligen passagerare i grupp C.” [if hand bag check: Vi har begränsat utrymme ombord. Därför kommer vi nu att kontrollera ert handbagage för att vara säkra på att det uppfyller våra krav]

1.1.6 Boarding (Swedish)

”God morgon/eftermiddag/kväll alla resenärer.Norwegian flight (flight number) till (destination) är redo för ombordstigning gjenom gate (XX) för passagerare i behov av särskild assistans. Passagerare i grupp A är nu också välkomna att gå ombord. Vi ber övriga passagerare att vänta några minuter.”

”Tack för ert tålamod. Vi välkomnar nu passagerare i grupp B ombord.”

”Tack för att ni väntade. Vi välkomnar passagerare i grupp C ombord. Tack för att ni flyger med Norwegian idag. Vi hoppas att ni får en behaglig resa.”

Public Announcement



1.1.7 Preboarding (Finnish)

”Hyvää huomenta/päivää/iltaa. Ennen siirtymistä kohta lähtevälle Norwegianin lennolle (lennon numero) kohteeseen (kohde), kuuntele seuraava ilmoitus. Lentokoneeseen siirtymisen helpottamiseksi katso tarkistuskortistasi, mihin ryhmään kuulut. Aloitamme koneeseen nousun matkustajista, jotka tarvitsevat erityistä apua ja siirrymme sen jälkeen ryhmään A. Heidän jälkeensä lentokoneeseen siirtyvät ryhmään B ja lopuksi ryhmään C kuuluvat matkustajat.” [Jos käsimatkatavarat tarkastetaan: ”Lentokoneessa on vain rajoitetusti tilaa, joten tarkastamme käsimatkavarat sen varmistamiseksi, että ne täyttävät vaatimuksemme.”]

1.1.8 Boarding (Finnish)

“Hyvää huomenta/päivää/iltaa. Norwegianin lento (lennon numero) kohteeseen (kohde) on lähtövalmis portilla (XX). Ryhmään A kuuluvia matkustajia pyydetään siirtymään koneeseen. Lisäksi erityistä apua tarvitsevat matkustajat voivat siirtyä koneeseen. Muita matkustajia pyydetään odottamaan muutama minuutti.” ”Kiitos kärsivällisyydestänne. Ryhmään B kuuluvat matkustajat voivat nyt siirtyä koneeseen.” ”Kiitos, että jaksoitte odottaa. Ryhmään C kuuluvat matkustajat voivat nyt siirtyä koneeseen. Kiitos matkustamisesta Norwegianilla. Toivotamme hyvää matkaa.”

Public Announcement



1.1.9 Preboarding (Danish)

“Godmorgen/goddag/godaften mine damer og herrer. Om et øjeblik er vi klar til boarding af Norwegian (flynummer) til (destination). Vi beder alle passagerer kontrollere deres boardinggruppe der er printet på boardingkortet eller vist på mobil aplikationen. Passagerer der har brug for særlig assistance boardes først efterfulgt af passagerer i boardinggruppe A. Derefter boardes passagerer i gruppe B, til slut boardes passagerer i gruppe C.” [hvis kontrol af håndbagage: ”Da opbevaringspladsen i kabinen er begrænset, vil håndbagagen blive kontrolleret for at sikre at den overholder Norwegians håndbagageregler”]

1.1.10 Boarding (Danish)

”Godmorgen/goddag/godaften mine damer og herrer. Norwegian afgang (flynummer) til (destination) er nu klar til boarding for passagerer der har brug for særlig assistance. Passagerer i gruppe A boardes umiddelbart efter. Alle andre passagerer bedes vente nogle få minutter.” ”Tak til alle for jeres tålmodighed. Vi er nu klar til at boarde passagerer i gruppe B. ”Tak, fordi I ventede mine damer og herrer, vi er nu klar til at boarde passagerer i gruppe C. Tak, fordi I rejser med Norwegian i dag. Vi håber, I får en behagelig rejse.”

Public Announcement



1.1.11 Preboarding (Spanish)

“Buenos días/ tardes/noches, señoras y señores. Pasajeros del vuelo Norwegian (xxx) con destino a (xxx), rogamos su atención: Para facilitar el proceso de embarque, comprueben su grupo en su tarjeta de embarque. Empezaremos a embarcar pasajeros con necesidades especiales y posteriormente el Grupo A. A continuación, embarcarán los pasajeros del grupo B y, por último, los pasajeros del grupo C.” [si se comprueba el equipaje de mano: “El espacio del que disponemos a bordo es limitado. Por eso, a continuación, vamos a comprobar su equipaje de mano para asegurarnos de que cumple nuestros requisitos”]

1.1.12 Boarding (Spanish)

“Buenos días/tardes/noches, señoras y señores. Pasajeros con necesidades especiales y pasajeros en el grupo A del vuelo Norwegian (número de vuelo) con destino a (xxx) pueden pasar a embarcar por la puerta (XX). Rogamos al resto de pasajeros que esperen unos minutos.” “Gracias por su paciencia. Ahora pueden embarcar los pasajeros del grupo B.“ “Señoras y señores, gracias por esperar. Ahora pueden embarcar los pasajeros del grupo C. Gracias por viajar con Norwegian hoy. Les deseamos un vuelo agradable.”

Public Announcement



1.1.13 Preboarding (French)

“Mesdames et messieurs, bonjour/bonsoir. Passagers du vol Norwegian (numéro de vol) à (xxx), si-l vous plâit écoutez attentivement l’annonce suivante. Pour faciliter l’embarquement, veuillez vous référer au groupe d’embarquement qui figure sur votre carte d’embarquement. Nous commencerons à embarquer les passagers ayant besoin d'une assistance spéciale, suivis du groupe A. Nous embarquerons ensuite les passagers du groupe B puis les passagers du groupe C.” [Si vous avez des bagages à main : “L’espace à bord étant limité, nous allons vérifier que les dimensions de votre bagage à main sont conformes à nos conditions”]

1.1.14 Boarding (French)

“Mesdames et messieurs, bonjour/bonsoir. Votre vol Norwegian (numéro de vol) à destination (xxx) est prêt pour l'embarquement depuis la porte (XX) pour les passagers ayant besoin d'assistance et les passagers du groupe A. Tous les autres passagers doivent encore patienter quelques minutes. “ “Merci pour votre patience. Les passagers du groupe B sont à présent invités à embarquer.” “Merci d’avoir patienté. Les passagers du groupe C sont à présent invités à embarquer. Merci d’avoir choisi Norwegian, nous vous souhaitons un bon voyage.”

Public Announcement



1.1.15 Preboarding (Italian)

“Signore e signori, Buon giorno/pomeriggio/sera. Prima di imbarcarvi per il vostro volo Norwegian (numero di volo) per (destinazione), vi preghiamo di ascoltare il seguente annuncio. Per facilitare il processo di imbarco, verificate il vostro gruppo di imbarco sulla carta di imbarco. I passeggeri che necessitano di assistenza speciale e i passaggeri del grupo A saliranno a bordo per primi. Potranno quindi imbarcarsi i passeggeri del gruppo B e infine i passeggeri del gruppo C.“ [in caso di controllo del bagaglio a mano: “Lo spazio a bordo è limitato, perciò adesso controlleremo che il vostro bagaglio a mano rientri nei limiti di peso stabiliti”]

1.1.16 Boarding (Italian)

“Signore e signori, Buon giorno/pomeriggio/sera. Il vostro volo Norwegian (numero di volo) per (destinazione) è pronto per l'imbarco dei passeggeri che necessitano di assistenza speciale per l’uscita d’imbarco XX. Anche i passeggeri del grupo A possono ora salire a bordo. Tutti gli altri passeggeri devono attendere ancora qualche minuto.» “Grazie a tutti per la pazienza, siamo ora pronti a imbarcare i passeggeri del gruppo B.” “Signore e signori, grazie per l’attesa. Siamo ora pronti a imbarcare i passeggeri del gruppo C. Grazie per aver scelto Norwegian; vi auguriamo un volo piacevole.“

Public Announcement



1.1.17 Preboarding (Polish)

“Dzień dobry / dobry wieczór. Przed wejściem na pokład samolotu linii Norwegian, lot numer (numer lotu) do (destynacja) prosimy Państwa o chwilę uwagi i wysłuchanie naszego komunikatu. Aby usprawnić przebieg wchodzenia na pokład prosimy sprawdzić grupę podaną na karcie pokładowej. W pierwszej kolejności na pokład wejdą osoby potrzebujące specjalnej pomocy, następnie pasażerowie z Grupy A. W następnej kolejności na pokład wejdą pasażerowie z Grupy B, po czym pasażerowie z Grupy C.” [w przypadku sprawdzania bagażu podręcznego: “Do kabiny pasażerskiej możemy przyjąć ograniczoną ilość bagażu, dlatego sprawdzimy teraz Państwa bagaż podręczny, aby upewnić się, czy spełnia nasze wymagania”]

1.1.18 Boarding (Polish)

Dzień dobry / dobry wieczór. Prosimy pasażerów z Grupy A udających się lotem Norwegian (numer lotu) do (destynacja) o przechodzenie do bramki nr (xx). Pasażerowie wymagający pomocy specjalnej też mogą rozpocząć wchodzenie na pokład. Prosimy pozostałych pasażerów o chwilę cierpliwości. Będziecie Państwo mogli wejść na pokład za kilka minut.” “Dziękujemy za cierpliwość, prosimy pasażerów z Grupy B o przechodzenie do bramki.” “Dziękujemy Państwu za cierpliwość, jesteśmy gotowi przyjąć na pokład pasażerów z Grupy C. Dziękujemy za wybór linii Norwegian i życzymy przyjemnego lotu.»

Public Announcement



1.1.19 Preboarding (German)

”Guten Morgen/Tag/Abend, verehrte Fluggäste. Bevor Sie heute Ihren Flug mit Norwegian (Flugnummer) nach (Zielort) antreten, beachten Sie bitte die folgende Durchsage. Um das Boarding zu erleichtern, überprüfen Sie bitte Ihre Boarding-Gruppe auf Ihrer Bordkarte. Wir beginnnen mit Fluggästen, die besondere Hilfe benötigen, gefolgt von Gruppe A. Danach steigen Fluggäste der Gruppe B und schließlich Fluggäste der Gruppe C ein.” [Bei Prüfung des Handgepäcks: ”Unser Platz für Handgepäck an Bord ist leider begrenzt. Wir prüfen daher, ob Ihr Handgepäck unseren Vorgaben entspricht”]

1.1.20 Boarding (German)

”Guten: Morgen/Tag/Abend, verehrte Fluggäste. Ihr Flug mit Norwegian (Flugnummer) nach (Zielort) ist für Fluggäste der Gruppe A zum Boarding an Gate (XX) bereit. Fluggäste, die besondere Hilfe benötigen, können nun ebenfalls einsteigen. Wir bitten alle anderen Fluggäste, sich noch einige Minuten zu gedulden.” ”Vielen Dank für Ihre Geduld, das Boarding ist nun bereit für Fluggäste der Gruppe B. ” ”Sehr geehrte Damen und Herren, wir danken für Ihre Geduld. Fluggäste der Gruppe C können nun mit dem Boarding beginnen. Vielen Dank, dass Sie mit Norwegian fliegen. Wir wünsche Ihnen einen angenehmen Flug.”

Public Announcement



1.1.21 Preboarding (Portuguese Brazil)

“Bom dia/boa tarde/boa noite senhores passageiros. Antes de embarcar em seu voo da Norwegian (n.º do voo) para (destino) hoje, preste atenção ao seguinte anúncio. Para facilitar o processo de embarque, verifique seu grupo de embarque em seu cartão de embarque. Passageiros que necessitam de assistência especial e passageiros no Grupo A podem embarcar primeiro. Em seguida, embarcaremos os passageiros no Grupo B e, finalmente, passageiros no Grupo C.” [se houver checagem de bagagem de mão: “Contamos com espaço de armazenamento limitado a bordo, então checaremos sua bagagem de mão para garantir que ela atende aos nossos requisitos”]

1.1.22 Boarding (Portuguese Brazil)

“Bom/Boa: dia/tarde/noite senhores passageiros. Seu voo da Norwegian (número do voo) para (destino) está pronto para o embarque de passageiros que necessitam de assistência especial. Passageiros no Grupo A também podem embarcar pelo portão XX. Todos os demais passageiros devem aguardar mais alguns minutos.” “Agradecemos a todos por sua paciência, agora estamos prontos para embarcar passageiros no Grupo B.” “Senhores passageiros, obrigado(a) por aguardar, agora estamos prontos para embarcar passageiros no Grupo C. Agradecemos por viajar com a Norwegian hoje e esperamos que tenha um bom voo.”

Public Announcement



1.1.23 Preboarding (Portuguese Portugal)

“Bom dia/boa tarde/boa noite senhores passageiros. Antes de embarcar no voo da Norwegian (n.º do voo) para (destino) hoje, preste atenção ao seguinte anúncio. Para facilitar o processo de embarque, verifique o seu grupo inscrito no cartão de embarque. Passageiros que necessitam de assistência e passageiros do Grupo A podem embarcar em prioridade. Em seguida, embarcaremos os passageiros do Grupo B e, por fim os passageiros do Grupo C.” [se houver controlo de bagagem de mão: “O espaço de armazenamento das bagagens é limitado a bordo, desse modo, teremos que controlar a sua bagagem de mão para garantir que ela esta de acordo com os nossos requisitos”]

1.1.24 Boarding (Portuguese Portugal)

“Bom/Boa: dia/tarde/noite senhores passageiros. O voo da Norwegian (número do voo) para (destino) está pronto para o embarque de passageiros que necessitam de assistência. Passageiros do Grupo A também podem embarcar pela porta XX. Todos os demais passageiros devem aguardar mais alguns minutos.” “Agradecemos a vossa cooperacão, podemos agora embarcar os passageiros do Grupo B.” “Senhores passageiros, obrigado(a) por aguardar, podemos agora embarcar os passageiros do Grupo C. Agradecemos por viajar com a Norwegian hoje e esperamos que tenha uma otima viagem.”

Public Announcement



1.2 Boarding announcements short haul – Without boarding groups

1.2.1 Pre-boarding announcement

Public announcements minimum 35 minutes before boarding or where needed due to local facilities or other conditions, the time for manning the gate must be in accordance to fulfil the OTP (On-Time Performance) requirements of the Company. “Good morning/afternoon/evening ladies & gentlemen. Before boarding of Norwegian flight (flight number) to (destination) please listen to the following announcement. To ease boarding process, we will be boarding passengers needing special assistance followed by Priority passengers. We will then board remaining passengers.” [if hand bag check: “We have limited storage space onboard so we will now be checking your hand baggage to ensure it meets our requirements”]

1.2.2 Boarding announcement

“Your Norwegian flight (flight number) to (destination) is ready for boarding through gate (XX). Passengers needing assistance and Priority passengers may now board.” “Thank you for waiting ladies & gentlemen, we’re ready to board all remaining passengers. Thank you for travelling with Norwegian today and we hope you have a pleasant flight.“

Public Announcement



1.3 Boarding announcements – Charter flights without boarding groups

Check aircraft configuration first to distribute rows.

1.3.1 Preboarding (English)

“Good morning/afternoon/evening ladies & gentlemen. Before boarding of Norwegian flight (flight number) to (destination) please listen to the following announcement. To ease boarding process, we will be boarding by rows. Please check your seat number in your boarding card. We will commence boarding passengers needing special assistance and families with infants. We will then board passengers seated between rows (15-31) followed by passengers seated between rows (1-15).” [if hand bag check: We have limited storage space onboard so we will now be checking your hand baggage to ensure it meets our requirements]


“Your Norwegian flight (flight number) to (destination) is ready for boarding through gate (XX). Passengers needing assistance and families with infants, please proceed for boarding.” “Thank you everyone for your patience, we are now ready to board passengers seated between rows 15-31. All other passengers are requested to wait a few more minutes.” “Thank you for waiting ladies & gentlemen, we’re ready to board all remaining passengers. Thank you for travelling with Norwegian today and we hope you have a pleasant flight.”

Public Announcement




“Buenos días/tardes/noches señoras y señores. Pasajeros del vuelo Norwegian (xxx) con destino a (xxx), rogamos que presten atención al siguiente anuncio. Para facilitar el proceso de embarque, embarcaremos por filas. Por favor comprueben su asiento en su tarjeta de embarque. Empezaremos a embarcar pasajeros con necesidades especiales y familias con bebes. Posteriormente embarcaremos pasajeros entre las filas (15-31) y seguiremos con los pasajeros entre las filas (1-15).” [si se comprueba el equipaje de mano: “El espacio del que disponemos a bordo es limitado. Por eso, a continuación, vamos a comprobar su equipaje de mano para asegurarnos de que cumple nuestros requisitos”]


“Buenos días/tardes/noches señoras y señores. Su vuelo de Norwegian (xxx) con destino a (xxx) está listo para embarcar por la puerta (XX). Pasajeros con necesidades especiales y familias con bebes pueden pasar a embarcar. Rogamos al resto de pasajeros que esperen unos minutos.” “Gracias por su paciencia. Pasajeros sentados entre las filas (15-31) pueden pasar a embarcar.”

“Señoras y señores, gracias por esperar. Pasajeros entre las filas (1-15) pueden pasar a embarcar ahora. Gracias por viajar con Norwegian hoy. Les deseamos un vuelo agradable.”

Public Announcement



1.4 Boarding announcements long haul – With boarding groups Public announcements to be made at the latest 60 minutes to STD/ETD (70 minutes in case of hardstand parking) or where needed due to local facilities or other conditions. Time for manning the gate must be in accordance to fulfil the OTP (On-Time Performance) requirements of the Company.

Public Announcement



1.4.1 Pre -Boarding announcement (English)

“Good morning/afternoon/evening ladies & gentlemen. Before boarding of Norwegian flight (flight number) to (destination) please listen to the following announcement. To ease the boarding process please check your boarding group on your boarding card. Please note that we will commence preboarding our passengers needing assistance followed by our Premium passengers, then Group A. We’ll then board passengers in Group B and finally passengers in Group C.” [if hand bag check: “We have limited storage space onboard so we will now be checking your hand baggage to ensure it meets our requirements”]


“Good morning/afternoon/evening ladies & gentlemen. Your Norwegian flight (flight number) to (destination) is ready for boarding through gate (XX). We kindly ask our passengers needing assistance and Premium passengers to board.” “Passengers in Group A may now board. All other passengers are requested to wait a few more minutes.” “Thank you everyone for your patience, we are now ready to board passengers in Group B.” “Thank you for waiting ladies & gentlemen, we’re ready to board passengers in Group C now. Thank you for travelling with Norwegian today and we hope you have a pleasant flight.”

Public Announcement



1.4.3 Preboarding (Norwegian)

“God morgen/ettermiddag/kveld. Til passasjerer om bord på Norwegian flight (flightnummer) til (destinasjon) i dag. For at boardingen skal gå så fort som mulig, ber vi deg sjekke hvilken boardinggruppe som står på boardingkortet ditt. Vær oppmerksom på at passasjerer som trenger ekstra assistanse går først om bord, etterfulgt av våre Premium-passasjerene og passasjerer i Gruppe A. Deretter kan passasjerer i gruppe B gå om bord, etterfulgt av passasjerer i gruppe C.” [ved sjekk av håndbagasje: «Vi har begrenset med bagasjeplass ombord, så vi vil nå sjekke at håndbagasjen din overholder kravene våre»]

1.4.4 Boarding (Norwegian)

«God: morgen/ettermiddag/kveld. Norwegian flight (flightnummer) til (destinasjon) er klar for ombordstigning. Vi ber om at alle Premium-passasjerer går om bord først.» «Passasjerer i Gruppe A og passasjerer som trenger ekstra assistanse kan nå gå om bord. Vi ber alle andre passasjerer om å vente litt.» «Takk for tålmodigheten, passasjerer i gruppe B kan nå gå om bord.» «Takk for at dere ventet, passasjerer i gruppe C kan nå gå om bord.» «Takk for at dere reiser med Norwegian i dag. Ha en hyggelig reise.”

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1.4.5 Preboarding (Swedish)

”Godmorgon/eftermiddag/kväll alla resenärer. Till passagerare ombord Norwegian-flight (flight nummer) till (destination) idag. För at underlätta ombordstigningen, vänligen kontrollera er boardinggrupp på boardingkortet. Passagerare som behöver särskild assistans är välkomna att gå ombord först följt av Premium och grupp A. Därefter låter vi passagerare i grupp B, och slutligen passagerare i grupp C.” [if hand bag check: ”Vi har begränsat utrymme ombord. Därför kommer vi nu att kontrollera ert handbagage för att vara säkra på att det uppfyller våra krav”]

1.4.6 Boarding (Swedish)

”God morgon/eftermiddag/kväll alla resenärer. Norwegian flight (flight number) till (destination) är redo för ombordstigning gjenom gate (XX) för passagerare som behöver särskild assistans samt våra resande i Premium Vi ber övriga passagerare att vänta några minuter.” ”Tack för ert tålamod. Vi välkomnar nu passagerare i grupp A ombord. Vi ber övriga passagerare att vänta några minuter.” ”Tack för ert tålamod. Vi välkomnar nu passagerare i grupp B ombord.” ”Tack för att ni väntade. Vi välkomnar passagerare i grupp C ombord. Tack för att ni flyger med Norwegian idag. Vi hoppas att ni får en behaglig resa.”

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1.4.7 Preboarding (Finnish)

“Hyvää huomenta/päivää/iltaa. Ennen siirtymistä kohta lähtevälle Norwegianin lennolle (lennon numero) kohteeseen (kohde), kuuntele seuraava ilmoitus. Lentokoneeseen siirtymisen helpottamiseksi katso tarkistuskortistasi, mihin ryhmään kuulut. Aloitamme koneeseen nousun matkustajista, jotka tarvitsevat erityistä apua ja siirrymme sen jälkeen Premium-matkustajiin. Heidän jälkeensä siirtyvät ryhmään A kuuluvat. Tämän jälkeen lentokoneeseen siirtyvät ryhmään B ja lopuksi ryhmään C kuuluvat matkustajat.” [Jos käsimatkatavarat tarkastetaan: ”Lentokoneessa on vain rajoitetusti tilaa, joten tarkastamme käsimatkavarat sen varmistamiseksi, että ne täyttävät vaatimuksemme.”]

1.4.8 Boarding (Finnish)

“Hyvää huomenta/päivää/iltaa. Norwegianin lento (lennon numero) kohteeseen (kohde) on lähtövalmis portilla (XX). Pyydämme erityistä apua tarvitsevat matkustajia ja Premium-matkustajia siirtymään lentokoneeseen. ”Ryhmään A kuuluvat ja saavat siirtyä lentokoneeseen nyt. Muita matkustajia pyydetään odottamaan muutama minuutti.” ”Kiitos kärsivällisyydestänne. Ryhmään B kuuluvat matkustajat voivat nyt siirtyä koneeseen.” ”Kiitos, että jaksoitte odottaa. Ryhmään C kuuluvat matkustajat voivat nyt siirtyä koneeseen. Kiitos matkustamisesta Norwegianilla. Toivotamme hyvää matkaa. ”

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1.4.9 Preboarding (Danish)

“Godmorgen/goddag/godaften mine damer og herrer. Om et øjeblik er vi klar til boarding af Norwegian (flynummer) til (destination). Vi beder alle passagerer kontrollere deres boardinggruppe der er printet på boardingkortet eller vist på mobil aplikationen. Passagerer der har brug for særlig assistance boardes først, så boardes passagerer i Premium efterfulgt af passagerer i boardinggruppe A. Derefter boardes passagerer i gruppe B, til slut boardes passagerer i gruppe C.” [hvis kontrol af håndbagage: ”Da opbevaringspladsen i kabinen er begrænset, vil håndbagagen blive kontrolleret for at sikre at den overholder Norwegians håndbagageregler”]

1.4.10 Boarding (Danish)

“Godmorgen/goddag/godaften mine damer og herrer. Norwegian afgang (flynummer) til (destination) er nu klar til boarding for passagerer der har brug for særlig assistance, derefter boardes passagerer i Premium efterfulgt af passagerer i gruppe A. Alle andre passagerer bedes vente nogle få minutter.” ”Tak til alle for jeres tålmodighed. Vi er nu klar til at boarde passagerer i gruppe B.” ”Tak, fordi I ventede mine damer og herrer, vi er nu klar til at boarde passagerer i gruppe C. Tak, fordi I rejser med Norwegian i dag. Vi håber, I får en behagelig rejse.”

Public Announcement




“Buenos días/tardes/noches, señoras y señores. Pasajeros del vuelo Norwegian (xxx) con destino a (xxx), rogamos que presten atención al siguiente anuncio. Para facilitar el proceso de embarque, comprueben su grupo en su tarjeta de embarque. Empezaremos a embarcar pasajeros con necesidades especiales y pasajeros Premium, seguidos de los pasajeros del grupo A. A continuación, embarcarán los pasajeros del grupo B y, por último, los pasajeros del grupo C.” [si se comprueba el equipaje de mano: “El espacio del que disponemos a bordo es limitado. Por eso, a continuación, vamos a comprobar su equipaje de mano para asegurarnos de que cumple nuestros requisitos”]


“Buenos días/tardes/noches, señoras y señores. Su vuelo de Norwegian (xxx) con destino a (xxx) está listo para embarcar por la puerta (XX). Pasajeros con necesidades especiales y pasajeros Premium pueden embarcar ahora. “Los pasajeros del grupo A pueden embarcar ahora. Rogamos al resto de pasajeros que esperen unos minutos.” “Gracias por su paciencia. Ahora pueden embarcar los pasajeros del grupo B.“

“Señoras y señores, gracias por esperar. Ahora pueden embarcar los pasajeros del grupo C. Gracias por viajar con Norwegian hoy. Les deseamos un vuelo agradable.”

Public Announcement



1.4.13 Preboarding (French)

“Mesdames et messieurs, bonjour/bonsoir. Passagers du vol Norwegian (numéro de vol) à (xxx), si-l vous plâit écoutez attentivement l’annonce suivante. Pour faciliter l’embarquement, veuillez vous référer au groupe d’embarquement qui figure sur votre carte d’embarquement. Nous commencerons à embarquer les passagers ayant besoin d'une assistance spéciale, suivis du passagers Premium et Groupe A. Nous embarquerons ensuite les passagers du groupe B puis les passagers du groupe C.” [Si vous avez des bagages à main : “L’espace à bord étant limité, nous allons vérifier que les dimensions de votre bagage à main sont conformes à nos conditions”]

1.4.14 Boarding (French)

“Mesdames et messieurs, bonjour/bonsoir. Votre vol Norwegian (numéro de vol) à (xxx) est prêt pour l’embarquement. Nous invitons les passagers ayant besoin d'une assistance spéciale et passagers Premium à embarquer depuis la porte (xx). “Les passagers du groupe A peuvent embarquer maintenant. Tous les autres passagers doivent encore patienter quelques minutes.” “Merci pour votre patience. Les passagers du groupe B sont à présent invités à embarquer.“ “Merci d’avoir patienté. Les passagers du groupe C sont à présent invités à embarquer. Merci d’avoir choisi Norwegian, nous vous souhaitons un bon voyage.»

Public Announcement



1.4.15 Preboarding (Italian)

«Signore e signori, Buon giorno/pomeriggio/sera. Prima di imbarcarvi per il vostro volo Norwegian (numero di volo) per (destinazione), vi preghiamo di ascoltare il seguente annuncio. Per facilitare il processo di imbarco, verificate il vostro gruppo di imbarco sulla carta di imbarco. Vi ricordiamo che saliranno a bordo per primi i passeggeri che necessitano di assistenza speciale, seguiti dai passeggeri Premium e dai passeggeri del gruppo A. Potranno quindi imbarcarsi i passeggeri del gruppo B e infine i passeggeri del gruppo C.” [in caso di controllo del bagaglio a mano: “Lo spazio a bordo è limitato, perciò adesso controlleremo il vostro bagaglio a mano per assicurarci che soddisfi i nostri requisiti”]

1.4.16 Boarding (Italian)

“Signore e signori, Buon giorno/pomeriggio/sera. Il vostro volo Norwegian (numero di volo) per (destinazione) è pronto per l'imbarco. Chiediamo cortesemente ai passeggeri che necessitano di assistenza speciale e passeggeri Premium di imbarcarsi per l’uscita d’imbarco XX. “I passeggeri del gruppo A possono ora salire a bordo. Tutti gli altri passeggeri devono attendere ancora qualche minuto.” “Grazie a tutti per la pazienza, siamo ora pronti a imbarcare i passeggeri del gruppo B.” “Signore e signori, grazie per l’attesa. Siamo ora pronti a imbarcare i passeggeri del gruppo C. Grazie per aver scelto Norwegian; vi auguriamo un volo piacevole.”

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1.4.17 Preboarding (Polish)

“Dzień dobry / dobry wieczór. Przed wejściem na pokład samolotu linii Norwegian, lot numer (numer lotu) do (destynacja) prosimy Państwa o chwilę uwagi i wysłuchanie naszego komunikatu. Aby usprawnić przebieg wchodzenia na pokład prosimy sprawdzić grupę podaną na karcie pokładowej. W pierwszej kolejności na pokład przyjmiemy pasażerów wymagających pomocy specjalnej, następnie pasażerów z biletami w taryfie Premium, po czym pasażerów z Grupy A. Następnie na pokład wejdą pasażerowie z Grupy B, po czym pasażerowie z Grupy C.” [w przypadku sprawdzania bagażu podręcznego: “Do kabiny pasażerskiej możemy przyjąć ograniczoną ilość bagażu, dlatego sprawdzimy teraz Państwa bagaż podręczny, aby upewnić się, czy spełnia nasze wymagania”]

1.4.18 Boarding (Polish)

“Jesteśmy gotowi przyjąć Państwa na pokład samolotu linii Norwegian, lot numer (numer lotu), do (destynacja). Zapraszamy pasażerów wymagających specjalnej pomocy oraz posiadających bilety w taryfie Premium do przejścia do bramki nr (XX).” “Na pokład mogą teraz wejść pasażerowie z Grupy A. Prosimy pozostałych pasażerów o chwilę cierpliwości. Będziecie Państwo mogli wejść na pokład za kilka minut.” “Dziękujemy za cierpliwość, prosimy pasażerów z Grupy B o przechodzenie do bramki.” “Dziękujemy Państwu za cierpliwość, jesteśmy gotowi przyjąć na pokład pasażerów z Grupy C. Dziękujemy za wybór linii Norwegian i życzymy przyjemnego lotu.“

Public Announcement



1.4.19 Preboarding (German)

”Guten Morgen/Tag/Abend, verehrte Fluggäste. Bevor Sie heute Ihren Flug mit Norwegian (Flugnummer) nach (Zielort) antreten, beachten Sie bitte die folgende Durchsage. Um das Boarding zu erleichtern, überprüfen Sie bitte Ihre Boarding-Gruppe auf Ihrer Bordkarte. Bitte beachten Sie, dass wir mit dem Boarding zunächst mit unseren Premium-Fluggästen beginnen, danach folgen Fluggäste der Gruppe A und Fluggäste, die besondere Hilfe benötigen. Danach steigen Fluggäste der Gruppe B und schließlich Fluggäste der Gruppe C ein.” [Bei Prüfung des Handgepäcks: «Unser Platz für Handgepäck an Bord ist leider begrenzt. Wir prüfen daher, ob Ihr Handgepäck unseren Vorgaben entspricht»]

1.4.20 Boarding (German)

”Guten Morgen/Tag/Abend, verehrte Fluggäste. Ihr Norwegian-Flug (Flugnummer) nach (Zielort) ist zum Boarding an Gate (XX) bereit. Wir bitten alle Fluggäste, die besondere Hilfestellung benötigen, und unsere Premium-Fluggäste mit dem Boarding zu beginnen.” ”Fluggäste der Gruppe A können nun einsteigen. Wir bitten alle anderen Fluggäste, sich noch einige Minuten zu gedulden. ” ”Vielen Dank für Ihre Geduld, das Boarding ist nun bereit für Fluggäste der Gruppe B.” ”Sehr geehrte Damen und Herren, wir danken für Ihre Geduld. Fluggäste der Gruppe C können nun mit dem Boarding beginnen. Vielen Dank, dass Sie mit Norwegian fliegen. Wir wünschen Ihnen einen angenehmen Flug.”

Public Announcement



1.4.21 Preboarding (Portuguese Portugal)

“Bom dia/boa tarde/boa noite senhores passageiros. Antes de embarcar no voo da Norwegian (n.º do voo) para (destino) hoje, preste atenção ao seguinte anúncio. Para facilitar o processo de embarque, verifique o seu grupo inscrito no cartão de embarque. Primeiramente embarcaremos os nossos passageiros que necessitam de assistência seguidos dos nossos passageiros Premium e dos passageiros do Grupo A. Em seguida, embarcaremos os passageiros do Grupo B e, por fim, os passageiros do Grupo C.” [se houver controlo de bagagem de mão: “O espaço de armazenamento das bagagens é limitado a bordo, desse modo, teremos que controlar a sua bagagem de mão para garantir que ela esta de acordo com os nossos requisitos”]

1.4.22 Boarding (Portuguese Portugal)

“Bom/Boa: dia/tarde/noite senhores passageiros. O voo da Norwegian (número do voo) para (destino) está pronto para o embarque. Solicitamos, por favor, os nossos passageiros que necessitam de assistência podem agora embarcar. Os passageiros Premium podem embarcar pelo porta XX.” “Os passageiros do Grupo A podem embarcar agora. Todos os demais passageiros devem aguardar mais alguns minutos.“ “Agradecemos a vossa cooperacao, podemos agora embarcar os passageiros do Grupo B.” “Senhores passageiros, obrigado(a) por aguardar, podemos agora embarcar os passageiros do Grupo C. Agradecemos por viajar com a Norwegian hoje e esperamos que tenha uma otima viagem.”

Public Announcement



1.4.23 Preboarding (portugeese Brazil)

“Bom dia/boa tarde/boa noite senhores passageiros. Antes de embarcar em seu voo da Norwegian (n.º do voo) para (destino) hoje, preste atenção ao seguinte anúncio. Para facilitar o processo de embarque, verifique seu grupo de embarque em seu cartão de embarque. Lembre-se que isso dará início ao embarque de nossos passageiros que necessitam de assistência especial, seguidos por nossos passageiros Premium e passageiros no Grupo A. Em seguida, embarcaremos os passageiros no Grupo B e, finalmente, passageiros no Grupo C.” [se houver checagem de bagagem de mão: “Contamos com espaço de armazenamento limitado a bordo, então checaremos sua bagagem de mão para garantir que ela atende aos nossos requisitos”]

1.4.24 Boarding (portugeese Brazil)

“Bom/Boa: dia/tarde/noite senhores passageiros. Seu voo da Norwegian (número do voo) para (destino) está pronto para o embarque. Solicitamos, por gentileza, que nossos passageiros que necessitam de assistência especial e passageiros Premium embarcar pelo portão XX.” “Passageiros no Grupo A podem embarcar agora. Todos os demais passageiros devem aguardar mais alguns minutos.” “Agradecemos a todos por sua paciência, agora estamos prontos para embarcar passageiros no Grupo B.” “Senhores passageiros, obrigado(a) por aguardar, agora estamos prontos para embarcar passageiros no Grupo C. Agradecemos por viajar com a Norwegian hoje e esperamos que tenha um bom voo.”

Public Announcement



1.5 Boarding announcements long haul – Without boarding groups Pre board announcements should outline the sequence of boarding call for and inform about:

• Passenger seated in premium cabin • Passengers in need of assistance • Families with small children under the age of 5 • Passengers seated in rows after 24 • Passengers seated in rows before 23

1.5.1 Pre-boarding

“Good morning/afternoon/evening, and welcome to Norwegian. Norwegian flight DY XXX to XXX will soon be ready for boarding at gate XX. At this time all passengers should remain seated and away from the boarding gate as this flight will board strictly by seat row numbers which you will find located on your boarding card.” “Once we commence boarding we will invite our Premium passengers to come forward and board the aircraft first.” “We will then extend our invitation to any passenger that requires any special attention and any passengers travelling with infants to board the aircraft.” “Once complete we will continue to the general boarding of the aircraft and ask passengers seated in rows from 24 and after to board followed by the rest of passengers.” “We ask that all passengers have their boarding card and passport open on the picture page for inspection as they enter the gate.” “We would like to take this opportunity for thanking you for choosing Norwegian and we wish you a pleasant flight.”

1.5.2 Boarding

“Ladies and gentlemen, Norwegian flight DY XXX to XXX is now ready for boarding at gate XX. This flight will board strictly by seat rows. At this time we would like to invite our Premium passengers and any passenger who requires any special attention or passengers travelling with young infants to board first through gate XX.” “Thank you for your patience we would now like to extend our invitation to passengers seated in rows from 25 and after travelling on Norwegian flight DY XXX to XXX to come forward and board, please have you boarding pass and passport open on the picture page for inspection.” “We would now like invite all remaining passenger travelling on Norwegian flight DY XXX to XXX to now board through gate XX. We thank you for choosing to fly Norwegian, and we wish you a pleasant flight.”

Public Announcement



1.6 Final Boarding Announcement Public announcements minimum 20 minutes prior to STD/ETD. “This is the final boarding call for Norwegian flight DYXXX to XXX. We ask the final passengers to please proceed immediately to gate XX.”

1.6.1 Paging of Passengers

Public announcements maximum 15 min prior to STD/ETD. “Norwegian is paging the last remaining passengers traveling to XXX on flight DYXXX. We ask passenger(s) XXX to make your way immediately to gate XX, where your flight is ready for departure.”

Public Announcement



2 Delays Information shall be transparent for the passenger. All delays shall be announced with the correct reason.

2.1 Delayed Arrival Effect – Delayed Departure Public announcements minimum 10 minutes prior to STD/ETD. “This information is for passengers traveling on Norwegian flight DY XXX to XXX. We regret to inform you that this flight will be delayed due to ……. (reason for delay*). We estimate a new boarding time of xx:xx”.

2.2 Unknown Length of the Delay – Unknown ETD Public announcements minimum 10 minutes prior to STD/ETD. “This information is for passengers travelling on Norwegian flight DY XXX to XXX. We regret to inform you that this flight will be delayed due to ……. (reason for delay*). Unfortunately, at this time we don’t know the exact time of departure, however we ask all passengers to remain in the departure hall. We will provide more information regarding your new departure time as soon as possible”. Reasons for delay*:

• The late arrival of our aircraft DYXXX • Weather conditions at XXX airport • Air traffic control • Technical reasons • Removal of snow from tarmac

2.3 New Info Public announcements should be repeated every 30 minutes until you know the arrival time of the aircraft. “This information is for passengers traveling on Norwegian flight DY XXX to XXX. We regret to inform you that we don’t have a new departure time for this flight. We will provide more information regarding your new departure time as soon as possible.”

Public Announcement



3 Cancellations Please make an announcement: “Norwegian asks passengers traveling on flight DY XXX to XXXX to please come to gate XXX.” Then you can make a new announcement at the gate: “Norwegian regrets to inform that flight DY XXX to XXX has been cancelled. The reason for this cancellation is: …… (reason for the cancellation*).” “Passengers have been rebooked to flight DY XXX, departing at XX:XX from gate XX. If you have any questions, please contact the agents at gate XX/customer center/check in.” “Those of you that want to rebook your tickets to a later flight or to refund your ticket, (not force majeure) please contact our (xxx airport) local customer center or call + 47 21 49 00 15 (from outside Norway) or 21 49 00 15 (from Norway).” Reasons for cancellation*:

• Weather conditions at XXX airport • Air traffic control • Technical reasons • Removal of snow from tarmac • Reason for cancelation: • Technical reasons • Lack of staff/flight crew rotation due to the weather conditions/sickness/rotation of crew

3.1 Major disruptions If there should be a major disruption that has an impact on all flights at your station i.e. ash clouds/industrial actions, closure of the airport/weather, etc. “Because of today’s situation caused by XXXX, there are a lot of telephone calls at Norwegian customer centre, which is resulting in a prolonged queuing time. If you do not need to change your ticket today, please await your call until tomorrow. Please also be aware that you can keep updated on norwegian.com, Norwegian apologizes for this situation.”

Public Announcement



4 Volunteers for denied boarding Always make an announcement looking for volunteers for denied boarding when the flight is overbooked. Most of the overbookings are denied boarding for a compensation, but in some cases when it’s due to irregularities a compensation will not be paid. Please contact OCC-IRR if you have questions if a specific flight is eligible or not. See GOM for more information about overbookings and denied boarding,

4.1 Volunteers with compensation We are sorry to inform you that flight XX has been overbooked. To ensure a smooth departure, we would like to offer a xxx compensation to passengers willing to take our next flight to XXX, scheduled to depart at XX:XX. If this sounds like you, please speak to our agent at Gate XX. Thank you for your understanding.

4.2 Volunteers without compensation We are sorry to inform you that flight XX has been overbooked. To ensure a smooth departure, we are searching for passengers willing to take our next flight to XX, scheduled to depart at XX:XX. If this sounds like you, please speak to our agent at Gate XX. Thank you for your understanding.

Public Announcement



5 Other announcements

5.1 Change of Gate “This message is for passengers traveling on Norwegian flight DY XXX to XXXX. There has been a gate change for your flight, and the flight will now be departing from gate XX. Once again, this is a message for passengers flying to……….(Repeat)”

5.2 Messages for Departing Passengers “Norwegian is paging Mr/Mrs XXX XXX, travelling on flight DY XXX for XXX. Please contact the customer centre (on the xx floor/at check-in counter XX/at gate XX). (Repeat)”

5.3 Messages at Arrival “Norwegian is paging Mr./Mrs. XXX XXX, recently arrived from XXX on flight DY XXX. Please contact arrival service/customer centre (on the XX floor). (Repeat)”

5.4 Wet lease of aircraft When the Company utilizes a wet leased aircraft, it is mandatory to announce the actual company name flying the wet lease to the passengers. The following announcement must be included: “We would like to bring to your attention that today’s departure are operated by xxxx”.

5.5 Hand baggage check When you have a hand baggage check at the gate you should make this announcement so the passenger is being prepared during the check. “To ensure boarding goes smoothly and avoid delays, we’ll now be checking hand baggage to make sure it meets our requirements.”

Public Announcement



5.6 Hand baggage When you have a full flight you can use this announcement to ask for volunteers to check in the hand luggage free of charge. This only applies as long as the hand baggage is within the rules for their ticket type. “As we have a busy flight today may we also take this opportunity to ask for any volunteers to check in their hand baggage free of charge at the gate.” “Due to the expected carry-on baggage on today's flight, place only larger bags in the overhead lockers, and the smaller personal item under the seat in front of you.” “Please be advised, only one piece of carry-on baggage is permitted. If you have more than one piece of carry-on baggage, please contact the gate staff immediately.”

Public Announcements - Norwegian

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