PSAP Back-up Plan - North Carolina · PSAP Back-up Plan for Kings Mountain and Shelby Police...

PSAP Back-up Plan For these agencies:

Kings Mountain Police Department

Shelby Police Department

http://www.cityofshelby.com/govt/dept_police/proj_safe_notification.php

PSAP Back-up Plan for Kings Mountain and Shelby Police Department

PSAP Back-up Plan

Table of Contents 2

Forward 3

PSAP Back-up Plan

I. About……………………………………………………………………………………………… 4 a. Kings Mountain Police Department 4 b. About Shelby Police Department 4

II. History…………………………………………………………………………………………….. 4 a. Kings Mountain Police Department 4 b. Shelby Police Department 4

III. Agencies Served and Call Volume…………………………………………………………….. 5 a. Kings Mountain Police Department 5 b. Shelby Police Department 5

IV. Staffing/Positions/Workstations..………………………………………………………………. 5 a. Kings Mountain Police Department 5 b. Shelby Police Department 5

V. Equipment………………………………………………………………………………………… 5 a. Kings Mountain Police Department 5 b. Shelby Police Department 6

VI. Utilizing an Existing PSAP……………………………………………………………….. 6 VII. Distance Between Kings Mountain Police Department and Shelby Police Department…. 6 VIII. Connection Between Centers/Rerouting/Redundancy……………………………………… 7 IX. Transition 911 Call Answering…………………………………………………………………. 7 X. Backup Power Systems………………………………………………………………………… 7

a. Kings Mountain Police Department 7 b. Shelby Police Department 7

XI. Radio Configuration…………………………………………………………………………….. 8 a. Kings Mountain Police Department 8 b. Shelby Police Department 8

XII. Maintenance and Testing of Back-up Centers……………………………………………….. 8 XIII. Employee Needs………………………………………………………………………………… 8 XIV. Cost………………………………………………………………………………………………. 9 XV. Planned Upgrades……………………………………………………………………………… 9

Appendix 1 Back-up Center Activation Methodology 10 Appendix 2 Back-up Center Activation Checklist for Kings Mountain Police Department 11 Appendix 3 Reversal Back to Normal Operations Checklist for Kings Mountain Police Department 12 Appendix 4 Back-up Center Activation Checklist for Shelby Police Department 13 Appendix 5 Reversal Back to Normal Operations Checklist for Shelby Police Department 14 Appendix 6 Names and Telephone Numbers Cited in Back-up Plan 15 Appendix 7 List of Communications Center Telephone Numbers and Circuit Numbers 17 Appendix 8 Back-up Plan Diagram for Kings Mountain Police Department 18 Appendix 9 Back-up Plan Diagram for Shelby Police Department 19 Appendix 10 Radio Microwave Quote and Connection Study 20 Appendix 11 OSSI Sungard Quote on Kings Mountain Back-up Server to put at Shelby 23 Appendix 12 OSSI Sungard Quote on Shelby Back-up Server to put at Kings Mountain 26 Appendix 13 Microwave Connectivity Detailed Diagram 29


PSAP Back-up Plan

Forward The purpose of this plan is to provide a back-up site for both Shelby Police Department and Kings Mountain Police Department should either existing PSAP require evacuation or experience an event that takes the call center out of service.

This plan is a work in progress and will require frequent updating. It will be reviewed each time the plan is tested or implemented by all call center personnel.

A Memorandum of Understanding (MOU) will be in place between agencies.

This plan is awaiting approval by the North Carolina 911 Board as a Back-up Center Plan and satisfies the requirements of N.C.G.S. 62A-46 (e) (4a).


PSAP Back-up Plan

I. About a. About - Kings Mountain

Kings Mountain is within the Charlotte metropolitan area and is about 30 miles west of Charlotte, and about 9 miles west of Gastonia. Kings Mountain is about 11 miles East of Shelby. Kings Mountain sits in the fork of two major highways, I-85 and the 74 bypass. The Kings Mountain Police Department is located at 112 S. Piedmont Avenue, Kings Mountain, NC 28086. Estimated population is 11,500.

b. About - Shelby

Shelby is nestled in the southwestern corner of North Carolina near the South Carolina border and is conveniently located between Charlotte and Asheville. Major highways serving the Shelby area are I-77, I-85, I-26, I-40 and US 74, NC 150, NC 18, and NC 226. Other available transportation includes Norfolk Southern, CSX, Charlotte Douglas Airport (International) and Shelby Municipal Airport (general aviation). The Shelby Police Department is located at 311 South Lafayette Street, Shelby, NC 28151. Estimated population is 21,000.

II. History

This part of the plan provides general history about each PSAP.

a. History - Kings Mountain

The Kings Mountain PSAP began operations around 1989. This communications center originally started out with 1 console. The furniture has been updated over the years to maintain room for the growing equipment needs as well as the comfort of the telecommunication staff. In 2009 we implemented Sungard OSSI CAD software for our computer aided dispatching. In 2012 we added a second DCI computer and we expanded to a fully redundant second console for overflow and growth. Today both positions are fully functional but on an average day we typically man only one position 24 hours.

b. History - Shelby

The Shelby Police Department Communications center was a small one room spot in a building facing South Washington St in Shelby which is adjacent to our current agency around 1976. Officer Rick Humphries, who began his career at Shelby in 1976, advises that we received calls on a handset and the officers dispatched themselves to calls for service. Helen Wilson was the first civilian dispatcher employed by the Shelby Police Department, this was somewhere around 1977-1978. Somewhere around 1989 Shelby, Kings Mountain and Cleveland County all became PSAP’s. During the initial meeting it was determined that Shelby, Kings Mountain and Cleveland would answer their own 911 calls, and if Fire or EMS was needed the call would be transferred to Cleveland County Communications. At Shelby, the communicators were assigned to shifts much like patrol officers, and the patrol shift supervisors were the 911 dispatcher supervisor. Around 1994-1996 a civilian position was created (911 director) to supervise the communications center. The center was a two position communications center, until somewhere around 2009 a third position was added to be utilized in case of emergencies or if extra manpower was needed for things such as the Uptown Parade or any self –initiated campaigns. In 2000 The Shelby Police Department became CALEA accredited. This served as a great tool, to show us not only what to do, but how to run a successful department. In 2014 the Shelby Police Communications Center became CALEA accredited. One of only three Communications centers state-wide that has achieved this status. We are also one of the smallest centers in the entire nation to achieve this award. It was presented to us in Garden Grove California in March 2014. The Center currently employs 8 full time dispatchers, a records clerk, two Service Division Supervisors and the Service Division Manager (911 Director)


PSAP Back-up Plan

III. Agencies Served and Call Volume a. Agencies Served and Call Volume - Kings Mountain

The Kings Mountain PSAP serves the Kings Mountain Police Department and Kings Mountain Fire Department. Call volume is approximately 8,000 calls per year, and has approximately 15,574 dispatched calls and self-initiated calls.

b. Agencies Served and Call Volume - Shelby

The Shelby PSAP serves the Shelby Police Department for Law Enforcement Calls only. The Shelby PSAP answers approximately 33,000 911 calls per year, and dispatches approximately 35,000 calls per year to law enforcement officers.

IV. Staffing/Positions/Workstations a. Staffing/Positions/Workstations - Kings Mountain

Currently the Kings Mountain PSAP has 1 console manned 24 hours per day. In addition, there is an additional console that can be manned for a total of 2 consoles. For the back-up plan KM will allow Shelby to use the spare position and will add 1 temporary position by simply adding a pop up table in the 911 center.

b. Staffing/Positions/Workstations - Shelby

Currently the Shelby PSAP has 2 consoles manned 24 hours per day. In addition, there is an additional console that can be manned for a total of 3 consoles. For the back-up plan Shelby will allow Kings Mountain to use their 3rd position, where we will add a computer with CAD.

V. Equipment a. Equipment - Kings Mountain

Software: CAD with E911 Interface and Mapping. RMS with Calls For Service.

Vendor(s): Sungard OSSI

911 Phone System: VIPER 911 system.

Vendor(s): AT&T and Intrado

Radio: 400Mhz Kenwood Nextedge radio system that has a complete separate backup that can operate from Charleston SC to West Virginia. Radio consoles have an 800Mhz patch that can communicate with Shelby and Cleveland County.

Vendor(s): Rock Communications.

Recording: Carolina Recordings Audiolog System

Vendor(s): Carolina Recording Systems


PSAP Back-up Plan

b. Equipment - Shelby

Software: Sungard OSSI Cad/RMS/Mobile solutions

Vendor(s): Sungard OSSI

911 Phone System: Solacom Guardian 911 system.

Vendor(s): Wireless Communications

Radio: 800 MHZ radio system on a Motorola platform with approximately 150 radios that include portable and mobile radios. (The equipment is shared 5 channels each with Cleveland County Communications, and the equipment or brains of the system is location at 209 Buffalo St in Shelby, in a secure facility)

Vendor(s): Wireless Communications

Recording: Carolina Recordings Audiolog System

Vendor(s): Carolina Recording Systems

VI. Utilizing an Existing PSAP

Kings Mountain Police Department and Shelby Police Department each operate and existing PSAP. Our plan is to utilize each other’s existing location as our back-up site.

VII. Distance Between Kings Mountain Police Department and Shelby Police Department

The approximate linear distance between the Kings Mountain and Shelby buildings is 11.5 miles.


PSAP Back-up Plan

VIII. Connection Between Centers/Rerouting/Redundancy

A Microwave link will be used for connection between the two PSAP locations. This network will consist of several components. 3 integrated 4.9Ghz links. This means (integrated) the antennas are built in and easy install. This also comes with a spare link (two microwave radios pre-configured to work together without any additional programming) so that if the main link fails we can then use the spare link to get the connection restored. This link is intended for the "last mile" of the network; to connect the two PSAPs. The next links are considered to be "backhaul" and all links fit this pattern; ie no p2mp. Next item is the connecterized units. This means that antennae will be added; and again a spare complete tested set will come with this backhaul segment. The point of this segment is to connect the networks over long geographical distance.

The above mentioned Microwave link will be used to connect the backup server at each site with the primary server at each site. Replication between the CAD servers will be done by a software product called NeverFail (recommended and configured by Sungard OSSI). Each primary CAD server’s data will continually be replicated to its backup server. Upon executing the backup plan, the primary server will be decommissioned and the backup server will assume the role and take over as the CAD server.

For 911 trunk line re-routing, Kings Mountain will add (3) 911 trunk lines at Shelby to accommodate. Shelby will add (4) 911 trunk lines at Kings Mountain to accommodate. Should an emergency occur causing the plan to be implemented, the respective agency will place a call to have their 911 trunk lines rerouted to the new lines at the backup PSAP. We were told this may take up to 20 minutes but in our testing takes less than 5 minutes. These new lines will go through the existing recorder at each PSAP.

Kings Mountain has additional redundancy within its own system. The CAD server resides at the public works facility, and has a redundant system located at city hall. These sites are connected via a Kings Mountain owned fiber optic loop. Shelby is also redundant with an on-site backup at 824 W. Grover St.

IX. Transition 911 Call Answering

Calls for Kings Mountain and Shelby automatically roll to Cleveland County. Cleveland County will be notified in the event this plan is implemented. Cleveland County will then communicate any calls they receive to Kings Mountain or Shelby via radio.

X. Backup Power Systems a. Backup Power Systems – Kings Mountain

Kings Mountain has a 300KVA 3 phase generator with 300 gallon diesel fuel capacity that is capable of running continuously at full capacity at full load for 24 hours. The City has the capability of refueling from its public works facility that is 1.2 miles away with a 30 minute notice. The Kings Mountain Police Department also has a UPS (20KVA) that covers the 10 second delay between power failure and generator start up. All the equipment in the communication center is also on smaller local UPS’s. These are Eaton 5PX2200 UPS’s at minimal load and are capable of running up to 1 hour as well.

b. Backup Power Systems - Shelby

Shelby has a Cummins Diesel Generator Model DGDA 60Hz. 80 kW, 100 kVA Standby, and 72 kW, 90 kVA Prime. The Cummins Power Generation DG-series commercial generator is a fully integrated power generation system providing optimum performance, reliability, and versatility for stationary standby or prime power applications. All the equipment in the communication center is also on smaller local UPS’s.


PSAP Back-up Plan

XI. Radio Configuration a. Radio Configuration – Kings Mountain

Kings Mountain will permanently install 2 mobile radio units at Shelby. These two units will be integrated into the existing Shelby radio system so that they can be accessed with their existing radio consoles.

b. Radio Configuration – Shelby

Shelby’s 800 MHz radios will be patched in on Kings Mountain’s existing radio equipment. Spare portable radios are also available at Kings Mountain and can also be used for radio communications from the Kings Mountain facility if needed.

XII. Maintenance and Testing of Backup Centers

These back-up systems will be tested monthly. Testing will include turning on equipment; doing any needed updates, testing microwave connectivity, testing radios, and checking UPS status.

Mock walk through drills will be completed as needed during initial implementation and as new employees are added. This will also provide staff the opportunity to note any differences in systems, although we are very similar.

A complete failover test will be conducted and back-up site will be in full use for a 4 hour period on a semiannual basis.

XIII. Employee Needs

Both back-up sites house necessary facilities for staff which include full kitchen, showers, restrooms, and sleeping quarters. Kings Mountain will keep a labeled box on site with door access cards to be given to Shelby supervisors for building entry. Kings Mountain will contact the on duty dispatch at Shelby to obtain door code for building entry.


PSAP Back-up Plan

XIV. Cost

Description Price Each Extended Price Monthly Each

Monthly Extended

Kings Mountain Cost Backup CAD server (at Shelby) 13,314.00 13,314.00 599.00 599.00 3 - 911 Trunk Lines (at Shelby) 389.00 1167.00 13.00 39.00 1 New computer for KM at Shelby 1100.00 1100.00 0 0 2 Mobile Radio Units to put at Shelby for KM (non-eligible cost)

1250.00 2500.00 0 0

Labor to add radio control to Shelby consoles (non-eligible cost)

1500.00 4500.00 0 0

AT&T fee to split 911 trunk ANI/ALI to CAD (estimated) 1500.00 1500.00 1 Headset 500.00 500.00 1 Dispatch Chair 1900.00 1900.00 Kings Mountain Subtotal 26,481.00 638.00 Shelby Cost Backup CAD server (at Kings Mountain) 18,109.00 18,109.00 999.00 999.00 4 - 911 Trunk Lines (at Kings Mountain) 389.00 1556.00 13.00 52.00 2 New computers at Kings Mountain for Shelby 1100.00 2200.00 0 0 AT&T fee to split 911 trunk ANI/ALI to CAD (estimated) 1500.00 1500.00 2 Headsets 500.00 1000.00 2 Dispatch Chair 1900.00 3800.00 Shelby Subtotal 28,165.00 1,051.00 Shared Cost Microwave connection between PSAPs (See Appendix 10) $89,888-$10,000 for tower survey

79,888.00 79,888.00 800.00 800.00

3 Base Station Antenna (non-eligible cost) 250.00 750.00 0 0 Shared Totals 80,638.00 800.00 Grand Total 135,284.00 2489.00

XV. Planned Upgrades

Both PSAP’s already have enough computer rack space to house each other’s equipment, desk chairs, tables, and UPS’s to accommodate each other without any upgrading.


PSAP Back-up Plan

Appendix 1 Back-up Center Activation Methodology

In the event that the Kings Mountain or Shelby PSAP experiences an event that triggers the implementation of this backup plan the on duty staff at that facility must immediately notify the Chief of Police or PSAP Manager. One of these two positions will make the call to implement the plan or not. Once the decision is made that a fail over is necessary, the Back-up Center Activation Checklist (Kings Mountain - Appendix 2) (Shelby – Appendix 4) will be executed to make the transition between the primary and the back-up site.


PSAP Back-up Plan

Appendix 2 Back-up Center Activation Checklist for Kings Mountain Police Department

□ Incident has occurred warranting the implementation of this PSAP Back-up Plan. The steps below may be altered depending on the situation that has occurred. (i.e. AT&T 911 lines are cut but building is occupied)

□ Contact the following: o Chief of Police (Melvin Proctor) 1-704-692-4598 o Chief or his designee will notify the following people that the plan has been executed:

Kings Mountain City Manager (Marilyn Sellers) 1-704-477-6171 PSAP Liaison (David Dodd) 1-919-754-6625 [email protected] Director of 911 Board (Richard Taylor) 1-919-754-6624 [email protected]

o PSAP Manager ( ) n/a at this time o Captain (Jerry Tessneer) 1-704-472-1141 o Captain (Derek Johnson) 1-704-692-3467 o IT Director(Matthew Dull) 1-803-818-0327 o On-duty shift supervisor By Radio o Telecommunication Supervisor (Laverne Smith) 1-704-616-7218 1-803-818-7356

□ Contact Cleveland County Communications (1-704-484-4822) to let them know they will receive our calls while in

transition

□ Contact Shelby Police Department (1-704-484-6845) to notify them of activation and that we are in route o Obtain Shelby building entry code: _____________ o Have Shelby send a message to PIB on DCI to alt-route Kings Mountain (KMA) messages to Shelby

(SHA)

□ Contact AT&T (1-800-553-2811) to have Kings Mountain (20CLEK) 911 trunk lines forwarded to Shelby (20CLES) 911 trunk lines

(911 calls will be answered by Cleveland County in the interim, and communicated via radio)

□ Contact EarthLink (1-704-917-2005) follow the prompts to forward these lines to Shelby administrative lines. o 704-734-0444 (pin123) # (Feature code *72) 704-484-6845 o 704-734-4466 (pin123) # (Feature code *72) 704-484-6845 o 704-734-4467 (pin123) # (Feature code *72) 704-484-6845 o 704-734-4482 (pin123) # (Feature code *72) 704-484-6845

□ Shift Supervisor will assist with transportation of personnel and equipment as needed to Shelby.

□ Have supervisors call in essential personnel if needed (disaster)

□ IT will promote the backup CAD server at Shelby as the new primary CAD server (Neverfail)

□ Turn on the Kings Mountain backup CAD computer at Shelby and hook up the monitors.

******************** At this point the back-up plan implementation is considered complete **********************

• Operate 911 from the back-up center until the original site is deemed operational by the Chief of Police

• See Appendix 3 (Reversal Back to Normal Operations Checklist)


PSAP Back-up Plan

Appendix 3 Reversal Back to Normal Operations Checklist for Kings Mountain Police Department

□ Prior to deploying the reversal, key police, IT, and AT&T 911 staff will meet in a coordinated effort to deem the original site functional and staffed.

□ The Chief of Police has deemed the original site operational and called for the reversal cut over.

□ Shift Supervisor will assist with transportation of personnel and equipment back to Kings Mountain as needed.

□ IT will sync the backup CAD server at Shelby with the original (or new) primary CAD server at Kings Mountain. o Then set the backup software (Neverfail) back to its original mode.

□ Contact the following:

o Chief of Police (Melvin Proctor) 1-704-692-4598 o PSAP Manager ( ) n/a at this time o Captain (Jerry Tessneer) 1-704-472-1141 o Captain (Derek Johnson) 1-704-692-3467 o IT Director(Matthew Dull) 1-803-818-0327 o On-duty shift supervisor By Radio o Telecommunication Supervisor (Laverne Smith) 1-704-616-7218 1-803-818-7356

□ Contact Cleveland County Communications (1-704-484-4822) to let them know they will receive our calls while in

transition

□ Send a message to PIB on DCI to stop the alt-route Kings Mountain (KMA) messages to Shelby (SHA)

□ Contact AT&T (1-800-553-2811) to remove the forwarding of Kings Mountain (20CLEK) 911 trunk lines to Shelby (20CLES) 911 trunk lines

(911 calls will be answered by Cleveland County in the interim, and communicated via radio)

□ Contact EarthLink (1-704-917-2005) follow the prompts to cancel the forwarding of lines to Shelby administrative lines.

o 704-734-0444 (pin123) # (Feature code *73) 704-484-6845 o 704-734-4466 (pin123) # (Feature code *73) 704-484-6845 o 704-734-4467 (pin123) # (Feature code *73) 704-484-6845 o 704-734-4482 (pin123) # (Feature code *73) 704-484-6845

□ Shut down the Kings Mountain backup CAD computer at Shelby and hook the monitors back into Shelby’s CAD

computer.

□ Chief or his designee will notify the following people that the plan has been reversed: o Kings Mountain City Manager (Marilyn Sellers) 1-704-477-6171 o PSAP Liaison (David Dodd) 1-919-754-6625 [email protected] o Director of 911 Board (Richard Taylor) 1-919-754-6624 [email protected]

******************** At this point you should be back to normal operations **********************


PSAP Back-up Plan

Appendix 4 Back-up Center Activation Checklist for Shelby Police Department

□ Incident has occurred warranting the implementation of this PSAP Back-up Plan. The steps below may be altered depending on the situation that has occurred. (i.e. AT&T 911 lines are cut but building is occupied)

□ Notify the ranking on-duty patrol supervisor

□ Notify the assigned zone officers to respond to the Police Department

□ Notify the Services Division Commander : Terry Grayson 980-522-6887 who in turn, will contact the following

o Chief of Police: Jeff Ledford (h) 704-734-4289 (c) 980-522-6010 o Service Division Supervisor: Amy Fredell (h) 704-739-2855 (c) 980-522-3326 o Service Division Supervisor: Joe Thurkill (h) 704-482-2974 (c) 980-295-0628

□ Notify Cleveland County Communications (704) 484-4822 that they will be receiving our 911 calls until they have

been re-routed to Kings Mountain PD

□ Contact Kings Mountain PD (1-704-734-0444) to notify them of activation and that our staff is in route to their location

o Upon Arrival retrieve the (6) Door lock card(s) from KMPD Staff (For Supervisor control) o Have Kings Mountain send a DCI message to terminal PIB to alt-route Shelby (SHA) to Kings Mountain

(KMA) terminals

□ Contact ATT to re-route our 911 calls to Kings Mountain PD’s PSAP o Call the 911 service center at 1-800-553-2811 o Identify our call center to the operator (Our ID is 20CLES911)

□ Contact Windstream at (704-971-9910) for remote call forwarding access. This is an automated system and

can be called from anywhere. o Prompt “ Enter your own telephone number followed by # sign (We enter 704-484-6845#) o Prompt “ Please enter your current pin followed by # sign (We enter 1234#) o Prompt “ Please enter the access code for the call forwarding services you wish to configure” (*72) o You will hear two short bursts of dial tone, and then you will enter the number you want your calls to be

forwarded too: In this case it will be 704-734-0444 for KMPD. After three seconds you will hear 2 short bursts of dial tone again, and a courtesy call will ring the forward to the number.

o Do above steps for all administrative lines : 704-484-6845, 704-484-6869,704-484-6812,704-484-6813,704-484-6814

□ Officers will provide transportation (If needed) to communications personnel to the Kings Mountain PD

□ On arrival at Kings Mountain PD, the Service Division Commander will promote the backup CAD server at Kings Mountain as the new primary CAD server (Neverfail)

□ Turn on the backup CAD workstations (2) at Kings Mountain and begin the normal call taking process

□ Notify the following people that the plan has been executed o PSAP Liaison (David Dodd) 1-704-477-6171 [email protected] o Director of 911 Board (Richard Taylor) 1-919-754-6624 [email protected]

mailto:[email protected]


PSAP Back-up Plan

Appendix 5 Reversal Back to Normal Operations Checklist for Shelby Police Department

□ Prior to deploying the reversal, key police, IT, and AT&T 911 staff will meet in a coordinated effort to deem the original site functional and staffed.

□ The Chief of Police has deemed the original site operational and called for the reversal cut over

□ Officers will provide transportation (If needed) to communications personnel to the Shelby PD

□ Service Division Commander will sync the backup Cad at Kings Mountain with original primary CAD server at Shelby

□ Shelby Service Division Supervisory team will still be at both sites and will take necessary steps to complete the transition back to Shelby PD

o Terry Grayson 980-522-6887, will contact the following o Chief Jeff Ledford (h) 704-734-4289 (c) 980-522-6010

□ Notify Cleveland County Communications (704) 484-4822 that they will be receiving our 911 calls until they have

been re-routed to Kings Mountain PD

□ Give Kings Mountain Staff the door lock card(s) upon reversal o Have Kings Mountain send a DCI message to terminal PIB to stop Shelby (SHA) to Kings Mountain

(KMA) terminals

□ Contact ATT to remove the forwarding of our 911 calls to Kings Mountain PD’s PSAP o Call the 911 service center at 1-800-553-2811 o Identify our call center to the operator (Our ID is 20CLES911)

□ Contact Windstream at (704-971-9910 ) to cancel the forwarding process and move back to Shelby our

administrative lines o Prompt “ Enter your own telephone number followed by # sign (We enter 704-484-6845#) o Prompt “ Please enter your current pin followed by # sign (We enter 1234#) o Prompt “ Please enter the access code for the call forwarding services you wish to configure” (*73) o Once you have completed the step for cancel by entering (*73) admin lines will ring at Shelby o Do above steps for all administrative lines : 704-484-6845, 704-484-6869,704-484-6812,704-484-

6813,704-484-6814

□ On arrival at Shelby PD, the Service Division Commander will promote the backup CAD server at Shelby as the new primary CAD server (Neverfail)

□ Shut down the backup CAD workstations (2) at Kings Mountain

□ Notify the following people that the plan has been reversed o PSAP Liaison (David Dodd) 1-704-477-6171 [email protected] o Director of 911 Board (Richard Taylor) 1-919-754-6624 [email protected]




PSAP Back-up Plan

Appendix 6 Names and Telephone Numbers Cited in Back-up Plan Agencies Kings Mountain Police Department 1-704-734-0444 Shelby Police Department 1-704-484-6845 Cleveland County Communications 1-704-484-4822

911 Board Executive Director (Richard Taylor) 1-919-754-6624 Network Analyst/PSAP Liaison (David Dodd) 1-919-754-6625 Kings Mountain Key Personnel Chief of Police (Melvin Proctor) 1-704-692-4598 PSAP Manger (n/a at this time) n/a Captain (Jerry Tessneer) 1-704-472-1141 Captain (Derek Johnson) 1-704-692-3467 IT Director (Matthew Dull) 1-803-818-0327 IT Technician (James Waseman) 1-704-470-7215 City Manager (Marilyn Sellers) 1-704-477-6171 Telecommunications Supervisor (Laverne Smith)1-704-616-7218 1-803-818-7356 Shelby Key Personnel Chief of Police (Jeff Ledford) 1-980-522-6010 1-704-739-4289 PSAP Manager (Terry Grayson) 1-980-522-6887 1-704-466-0082 PSAP Supervisor (Amy Fredell) 1-980-522-3326 1-704-739-2855 PSAP Supervisor (Joe Thurkill) 1-980-295-0628 1-704-482-2974 IT Director (Mark Seagroves) 1-704-472-1419


PSAP Back-up Plan

Vendors Sungard CAD Support 1-888-222-6774 1-336-885-0911 Rock Communications (KM Radios) 1-704-969-9000 1-704-604-1471 1-704-534-0004 Carolina Recording 1-888-661-0202 AT&T 911 Support 1-800-553-2811 Shelby: 20CLES Kings Mountain: 20CLEK EarthLink (Kings Mountain Admin Phones) 1-800-239-3000 Customer#: 12865580 Wireless Communications (Shelby 911 and Radio) 1-704-597-5220 1-800-346-5525

Windstream (Shelby Admin Phones) 1-704-971-9910


PSAP Back-up Plan

Appendix 7 List of Communications Center Telephone Numbers

Kings Mountain Admin Lines

704-734-0444

704-734-4466

704-734-4467

704-734-4482

Shelby Admin Lines

704-484-6845

704-484-6813

704-484-6814

704-484-6869

704-484-6812


PSAP Back-up Plan

Appendix 8 Back-up Plan Diagram for Kings Mountain Police Department


PSAP Back-up Plan

Appendix 9 Back-up Plan Diagram for Shelby Police Department

DCIAdmin CallsWindstream

911 Call(AT&T)

DCI 21

Backup SPD Cad Server

CADPhoneRadio Sungard Service PC Positron Recorder

Radio System911 Viper System

KMPD DCI

911 Phone Call and ANI/ALI data

ANI/ALI data

Backup Backup

Normal Operation

Shelby PD911 Guardian

SystemCell Phones or Shelby Land Lines

Normal Operation Normal Operation

Shelby PD DCI

Backup

Radios already established

ANI/ALI

Shelby PD Recorder

ANI / ALI

21

SPD Cad Server

Kings Mountain Police Dept

Shelby Police Dept

CAD data

CADPhoneRadio

911 Phone Call and ANI/ALI data

ANI/ALI

CAD data

Backup

Nev

erfa

il re

plic

atio

n ac

ross

mic

row

ave

DCI

DCI


PSAP Back-up Plan

Appendix 10 Radio Microwave Quote and Connection Study


PSAP Back-up Plan


PSAP Back-up Plan

Appendix 11 OSSI Sungard Quote on Kings Mountain Back-up Server to put at Shelby


PSAP Back-up Plan


PSAP Back-up Plan

Appendix 12 OSSI Sungard Quote on Shelby Back-up Server to put at Kings Mountain


PSAP Back-up Plan


PSAP Back-up Plan

Appendix 13 Microwave Connectivity Detailed Diagram

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