Prvdr Cross Cultural Communications

8/9/2019 Prvdr Cross Cultural Communications

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Cross-Cultural

Communicationin

HRM


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Communication Process???

Process of transferring meanings from sender to

receiver..


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Verbal communication Styles..

Direct Style Indirect style


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High context/ implicit

Low Context/explicitSwiss germans

Germans

North Americans

Latin Americans

French

Italians

English

Scandinavians

Arabs

Japanese


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Elaborate & Succinct Styles

Contextual & Personal Styles Affective & instrumental Styles

Major Characteristics OfVerbal Styles:

Verbal Style

Indirect Vs.

Direct

Succinct vs.

elaborate

Contextual vs.

Personal

Affective vs.

Instrumental

Major

variationsIndirect

Direct

Elaborate

Exacting

Succinct

Contextual

Personal

Affective

Instrumental

Implicit messages

Explicit messages

High Quantity of talk

Moderate amount of talk

Low amount of talk

Focus on speaker & role

relationships

Focus on speaker & personal

speaker

Language is process oriented &

receiver focused

Language is goal oriented & sender

focused

Collective, high context,

individualistic, low context

Moderate

uncertainity avoidance

Low unceratinity avoidance

High uncertanity avoidance

High power distance

Low power distance

Interaction focus &

content

Collective, high context

Individualistic, low

context

Cultures in which

characteristic is found


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Communication Barriers

Language barriers - Home countrys language

( Becoming Multi- Lingual)


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PERCEPTUAL BARRIERS :

A persons view of reality

FIERA

UGLY OLD LADY

CALIENTE STREET WALKER


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BUSINESS CARDS

BOWING

ATTIRE


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Cultural barriers


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Impact of culture

Cultural Values


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Misinterpretation :-

In US- Yes means done , for sure..

In India Yes means I am listening to

what you are saying

In Japan yes means we are

understanding what you are saying.


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Non- verbal Communication

Kinesics:- The study of

communication through

body movement & facial

expressions.for ex:when

americans are engaged in

meetings or prolonged

conversations they usuallyput their feet up on the

chair or desk,but this

behaviour is insulting in

the middle east.


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oculesics

Oculesics:- The area of communication that deals

with conveying messages through the use of eye

contact & gaze.the study of role of eye behavior

such as eye contact,eye movements and pupils

dilation in communication is called oculesics.


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Kinesics


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Haptics

Communication through

the use of bodily contact.

Cultural norms dictate that

the person of higher

standing, such as a teacher

or elder, should initiate a

handshake as opposed to

the person of a lower social

standing.


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Haptics (cont.)

If you're on roughly equal terms

with a person, in terms of age

and job position, offering a

handshake is a way of portraying

yourself as a confident person,and you won't be caught off

guard if the other person decides

to initiate one.

canadians shake hands .

Japanese bow

Middle easterners of the same

sex kiss on the cheek


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haptics

In britain v stands forvictory.this sign is givenwith palm facing out.

If the palm is facing in itmeans shove it.

In non british countriesthis gesture means two

of something and oftenit is used when placingan order in therestaurant.


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HAPTICS(CONTD.)

In US,it means ok.

In Japan, it means

money.

In southern france, it

means zero or

worthless.

In Brazil ,it is regardedas vulgar or obscene.


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Public distance

8 to 10

Social distance

4 to 8

Personal distance

18 to 4 Intimate distance

18

Personal space categories for those in the United States

PROXEMICS:


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Proxemics

The study of the way people use physical space to conveymessages . There are four distances:-

1. Intimate distance-(18) Distance between people used for

confidential communications. One major problem for

americans communicating with middle east or southamericans is that intimate or personal distance zones are

violated .

2. Personal distance-(18 to 4)Communicating the physical

distance used for talking with family and close friends.

3.Social distance(4 to 8)- Distance used to handle most business

transactions.for ex.during meetings or taking interviews.


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Proxemics(contd)

public distance (8 to 10)is used when calling

across the room or giving a talk in a group.


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CHRONEMICS

The way in which time is used in a culture

MONOCHRONIC

TIME SCHEDULE POLYCHRONIC

TIME SCHEDULE


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chronemics

Monochronic time schedule -aschedule in which things are donein a linear fashion.Incanada,australia,united statesand great britain people adhere

to monochronic time schedule. Polychronic time schedule-a

schedule in which people tend todo several things at the sametime and place higher value onpersonal invovlement than on

getting things done ontime. Inlatin america and middle eastpeople follow polychronic timeschedule.


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Chromatics :- use of color to communicate

messages.


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chromatics

IN US,it is common towear black when one ismourning,while in some

locations in Indiapeople wear whitewhen they are inmourning.

.

In US it is common forthe bride to wear white


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chromatics

IN HONGKONG,red

signifies happiness or

luck and so traditional

bridal dresses are red


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chromatics

Knowing the importance ofchromatics can be very helpful asit avoids embarassingsituations.ex peru.

The red rose has long symbolized

beauty and perfection . Pink roses can also convey

appreciation as well as joyfulness.

the yellow rose is an idealsymbol for joy and friendship.


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Achieving Communication Effectiveness

Improve Feedback Systems.

Provide Language training.

Increase flexibility & co-operation.

Provide cultural training.


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